Well, I never felt this bad before I just found out she…read moredon't want me no more If I get her in my sight Boom, boom, out go the lights (Little Walter) I'm on the Board of Directors for a non-profit and was booked at Embassy Suites by Hilton Detroit Metro Airport for our Mid-Year meeting. Their staff did an admirable job in dealing with a sudden emergency. We were sitting around a big table in their Dearborn Conference Room on Friday when around 6:30pm the area was hit with a power outage. Somewhere between 80,000 and 100,000 customers lost power, including the hotel. Whatever happened also affected the hotel generator, because that was knocked out too. No heat, no hot water, no electricity, no internet. The hotel staff did what they could and set up emergency contractor lights in the lobby area and dining area. I'm not sure how, but they were able to serve the traditional Embassy Suites hot breakfast the next morning. My visit got off to a great start, with a big suite room and an excellent check-in experience. Some of our party arrived early and we enjoyed their complimentary Happy Hour drinks and snacks. Their staff was wonderful -especially the food service workers who set up that hot breakfast in dim lighting. One of the guys made me laugh when he said eating breakfast in the cold and dark reminded him of being back in the service!

Hotel is conveniently located near the airport. Calissa who checked me in was very nice, friendly…read moreand professional. She informed me of hotel amenities and their hours of operation then directed me to my room. Room was fine, albeit a tad worn. I had a burger in the bar which was very good. Bartender was friendly and efficient. There was a loud, obnoxious woman at the bar who I was able to avoid until I spoke with a man at the bar. Evidently, she was a regular customer. She directed a comment toward me that was factually incorrect and when I attempted to explain to her why, she exploded and started screaming at me. I stepped away, gathered my stuff and waited for my check at the end of the bar farthest from her. She continued screaming at me from across the bar, raving loudly that she would pray for me--which I found particularly bizarre and rather scary. I asked her repeatedly to stop shouting at me. While waiting I had a polite conversation with a man at the end of the bar that I had purposefully placed between she and me. The bartender returned and she finally got her to stop screaming. I paid and left. In the morning at checkout I told the front desk person about my very negative and frightening experience. She apologized and said that they expect people not to "talk politics". I pointed out to her that Fox News was playing on every TV in the lobby and bar and she apologized again. I took the shuttle to the airport. Driver was nice and professional and even tried to help me obtain a cart. Despite other positive aspects of the hotel, I will not be returning to a place that allows crazy people to drink to oblivion then verbally attack other guests.

We paid for our room over a month ago only to get there and be denied our room because there were…read moreHIDDEN fee's that they FAILED to inform us of as well as advertise! It caused my disabled son to have a meltdown and assault me and destroy our SUV and resulting him going to jail. This place needs to be held accountable for the way we were treated.

There are positive and negative thigs before you decide to stay here:…read morePros: 1. Great Location 2. Friendly staff Cons: 1. Our room had a couple of issues: a) Broken microwave b ) Bathroom door does not get locked c) Table lamp switch did not work d) Bed sheets did not seem very clean 2. Breakfast does noy have enough variety 3. It is extremely dirty! Our room was not dirty. But stairs and halls - entire hotel: you can find candies, unfinished juice bottles even chicken bones on the floor! Dirtiest hotel ever! We are definitely NOT coming back!

The Henry is a visually impressive, inviting hotel. The lobby, restaurant and even conference room…read morespace are all comfortable and well-appointed. The rooms are rich in thoughtful detail matched with both comfort and convenience. The bed in my room was one of the best, most comfortable sleeping experiences I've had while traveling in quite sometime. If you're in Dearborn for business, The Henry is THE place to stay.

Oh fall from grace this hotel has become since it was the previous Ritz Carlton. Painting over the…read moreonce opulent woodwork,the cheapening of the concierge lounge to make it look like nothing more than the lobby of a Hampton Inn free breakfast buffet. I don't understand what the whole hipster generation is thinking of cheapening out everything. They have changed this place from caviar to a cheap burgers and fries joint. I stayed here dozens of times through the 2000s and 2010 until it changed into the Henry and it seems like his only gotten worse after every year.

Stayed here for 2 nights. It was the lowest cost points option available in Detroit, and I can…read morekind of see why. What I liked and didn't like about this hotel. Liked - Super friendly check in guy. Farish? I think his name was. Chill guy. - Free parking. - Comfy beds and pillows. About that....the beds here were incredibly high. If you were a little person or a senior citizen, you might need a boost up into bed. - Huge room. - Location. Near lots of restaurants and near downtown Dearborn. Didn't Like - Dated room. The walls definitely needed to be scrubbed/painted. - Shower curtain. The shower curtain is not long enough. It didn't hang down in the tub, and when the water was turned on it created like a wind tunnel blowing the shower curtain around. - Pretty thin walls. The people above me had kids or something, and they were running around a lot. Super duper loud and a tad annoying. You could hear voices, other peoples cell phone alarms through the walls. Overall, for the price, this place is awesome. Can't beat it. It definitely needs some updating though and a good deep cleaning. Would I stay here again? Absolutely.

Fairly standard HIE. I checked in late. No issues with check-in. Friendly front desk staff. Nice…read moreroom. It's reasonably quiet considering it's proximity to the highways. Free breakfast, free parking. Clean comfortable room. I stayed one night in mid November just before Thanksgiving.

I booked this hotel for 2 reasons - suites with 2 beds and couch that pulls out and hot tub (out of…read moreorder our whole stay) The rooms appeared clean and breakfast had a good selection. The staff at the front desk were not well trained. Since I am an ihg member sometimes when I book hotels I have to book the rooms in separate transactions then the front desk links the days together to avoid any distribution. I tried to do this at check in but was told I had to wait until tomorrow. The next morning it took 20 minutes and a line started to form. They made me check out of my room and sign new forms to check back in. They also have this special party policy they have you sign which I thought was strange. They should add smoking weed in the hotel to the list since we could smell it several times over our weekend stay. Also the pool was cold so my kids would only swim in it for about 15 minutes. If you want a place more welcoming I would choose another hotel.

Well found garbage in my room and it's pulling teeth to deal with Alejandro at the front desk.read more

We stayed here before on a visit, and decided to stay here again. Was very nice and clean, the beds…read morewere comfortable and the pillows also. Breakfast was good. We usually skip breakfast at the hotels are all about the same but the lady that works here keeps it very fresh and clean and warm and we enjoyed it. We will stay here again our next visit it's very convenient to everything. Restaurants shopping pharmacy highway. Everything's right here. Great location, even White Castle. Ha Easy parking and check-in also.

We stayed here during our visit to Detroit and Ford village. This is located within the busy town…read moreand tough to get in and out of the hotel during peak hours. The hotel has a place for us to pull the car check in and then 2 parking lots to park the car with reasonable walking distance. The check-in process was smooth, and we got checked in. The room was clean and spacious. There is a nice fitness room and swimming pool area. The hotel does have a laundry and dryer machine. The staff at the front desk was very helpful and assisted us with any additional questions we had during the stay. There are a lot of eateries and food options closer by at reach and great town. The breakfast was very good and able to satisfy the family. I would definitely stay here again on my visit to Dearborn !!

last night was amazing. shower was NICE !!! great remodel for sure !!! will be back soonread more

Dirty , sleazy place. Thin walls. Good location. Ok. Weekly rates. I stayed here for a week. There…read moreare worse ones

This is the best place to stay my bed was comfortable Shower was hot It's really beautiful. The…read morepool was fun.

Front desk staff very professional and nice. The atrium/lobby is big and nice. Nice breakfast. The…read moreroom was clean when we came but the house keeping staff was in here today and didn't do anything, towels need to be changed and the bed wasn't made, trash still here. I think the place is a solid "okay", don't know if I would choose to stay here again.

Inexpensive and I was happy I got to bring my doggy, but Nasty, dirty and filled with roaches. I…read morecan accept the filthy curtains, missing dresser drawer but the roaches?!...in Michigan. Spotted 4 in my short stay and tried to get some pics but, I don't have a great camera to keep up with them. Not horrible for a cheap stay but yuck!

To say this room at this hotel was a horror show would be an understatement. We checked in and…read moreopened the door to our room. First thing was the smell of filth and stale cigarettes. Then the details emerged. The room was filthy. The light switch near the door had splatters of something on it. The floor was splattered. The chair has unknown substances on them. The counters were visibly filthy. Then the eye travels upwards over dirty walls to see the splatter on the heating. Is it blood? Candle wax? Something else? There was debris and splatter on literally every surface in the room. The sheets were torn. The towels had something on them. The shower curtain was dirty. There was black something (mold?) built up in the shower. The baseboards were coming off and there were bugs. There was hair in the bathroom. The dresser was missing a drawer and the drawers that were there had black debris that looked like bed bug feces. And there was a small dead bug that looked like a bed bug. There was more of this debris and trash in the top drawer. The room was missing a trash can. That is no matter though because it appears that you're supposed to just use the dresser. Housekeeping must have missed that memo because they didn't empty the trash from the prior occupants. They denied a refund and this chain is seemingly OK with presenting rooms like this to customers. Filth and bugs do not bother the staff here. They must like living in it. I will never ever stay at another hotel in this chain again. The dingy lobby should've been the first sign to run far far away. But now I'm stuck footing the bill for an unacceptable and uninhabitable room.

If you're looking to stay close to the airport this hotel is a good option. It's less than a 10 min…read moredrive with easy access. Aesthetically this hotel is in need a some major upgrades, but their customer service is great! I loved their fruit infused water with cranberries! So refreshing to get this upon arrival. They also have complementary breakfast and coffee and muffins available in the evening!

The staff was great, but my room was not, there was marks all over the walls. There was chunks…read moremissing out of the wood. There was what look like blood stains all over the curtains and both of the beds and the pillows were so uncomfortable.