This hotel from the outside doesn't do it justice inside. It's a beautiful hotel with an amazingly…read morefriendly staff. The gym is a good size. The pool is cool too. With a hot tub. Can't wait to stay here again. The lounge was excellent as well.

My review is strictly about the level of food service. We attended a very large event at this…read morelocation. My husband and I could not believe the food quality for such a place as this . We both had side salads (made with arugula lettuce we could actually consume), salmon which was mediocre, some type of Cole slaw (warm), ridiculously prepared lumpy, hard mash potatoes and a piece of raspberry cheesecake which was actually good. This was unacceptable to me as we paid a lot for our plates at the event. What I can't understand is why an upscale venue would serve food on such a low scale??

We stayed here during our visit to Detroit and Ford village. This is located within the busy town…read moreand tough to get in and out of the hotel during peak hours. The hotel has a place for us to pull the car check in and then 2 parking lots to park the car with reasonable walking distance. The check-in process was smooth, and we got checked in. The room was clean and spacious. There is a nice fitness room and swimming pool area. The hotel does have a laundry and dryer machine. The staff at the front desk was very helpful and assisted us with any additional questions we had during the stay. There are a lot of eateries and food options closer by at reach and great town. The breakfast was very good and able to satisfy the family. I would definitely stay here again on my visit to Dearborn !!

We stayed here before on a visit, and decided to stay here again. Was very nice and clean, the beds…read morewere comfortable and the pillows also. Breakfast was good. We usually skip breakfast at the hotels are all about the same but the lady that works here keeps it very fresh and clean and warm and we enjoyed it. We will stay here again our next visit it's very convenient to everything. Restaurants shopping pharmacy highway. Everything's right here. Great location, even White Castle. Ha Easy parking and check-in also.

We honestly had a great experience! DO NOT judge it from the outside, or area. It was unexpectedly…read morevery clean. Inside and out. Make sure yall leave a tip for house keeping! They keep it clean!!

We were searching for a hotel near Greenfield Village and landed on this one. What a pleasant…read moresurprise! Although it's an older hotel, the important things like nice beds, good water pressure, refrigerator and microwave make it very comfortable. The staff was excellent and so pleasant, especially Laura who went out of her way to help resolve beverage problem. Be aware that they charge $25 for early checkin.

Been coming here for awhile but it's really stepped up a notched in the right direction since the…read moremanager " Markkell " came over. The service has been a lot better, with more attentive staff. The front desk rep Jay was pretty cool and his energy is welcoming. By favorite about this hotel is the bar and grill, Grill 39. Food is great and drinks are cheap and strong. They have an amazing happy hour menu. Carla the manager is by far one of the best bartenders I've ever encountered, she has great people skills and takes care of all her guest. This lady even went to the kitchen and rolled up her sleeves and continued business because of a call out of kitchen staff. I had one negative experience at the bar which was with the server/bartender "Pam" she was pretty rude and pushy. I was explaining to that a discount is used with my current status and reservation (that I always receive) and she cut me off and told me " that's breakfast only, you can't do that over here, is there something else I can help you with " that really didn't sit too well with me, but I continued on with my meal. But other than that good place to sleep and eat.

We stayed at this hotel for three nights, and unfortunately, our experience was very disappointing…read more On our first night, we found partially used bar soap left in the shower, hair on the toilet seat and chair, dirty walls, and stained sheets. After a long day of traveling, I was exhausted and just wanted to get some rest, but the condition of the room made that impossible. That first night alone, we had to switch rooms three times because the rooms had not been cleaned properly. We were told the hotel was short-staffed and that it had been an ongoing issue. The following morning, we had to change rooms yet again because of a dirty shower and a leaking ceiling. To the manager's credit, they waived the charge for one night, which I appreciated. However, the overall condition of the hotel was unacceptable. In addition to the cleanliness issues, the property is in need of significant renovations. Even the chairs in the restaurant area were noticeably worn and outdated. Based on my experience, I would not choose to stay at another DoubleTree after this visit.

Well, I never felt this bad before I just found out she…read moredon't want me no more If I get her in my sight Boom, boom, out go the lights (Little Walter) I'm on the Board of Directors for a non-profit and was booked at Embassy Suites by Hilton Detroit Metro Airport for our Mid-Year meeting. Their staff did an admirable job in dealing with a sudden emergency. We were sitting around a big table in their Dearborn Conference Room on Friday when around 6:30pm the area was hit with a power outage. Somewhere between 80,000 and 100,000 customers lost power, including the hotel. Whatever happened also affected the hotel generator, because that was knocked out too. No heat, no hot water, no electricity, no internet. The hotel staff did what they could and set up emergency contractor lights in the lobby area and dining area. I'm not sure how, but they were able to serve the traditional Embassy Suites hot breakfast the next morning. My visit got off to a great start, with a big suite room and an excellent check-in experience. Some of our party arrived early and we enjoyed their complimentary Happy Hour drinks and snacks. Their staff was wonderful -especially the food service workers who set up that hot breakfast in dim lighting. One of the guys made me laugh when he said eating breakfast in the cold and dark reminded him of being back in the service!

Hotel is conveniently located near the airport. Calissa who checked me in was very nice, friendly…read moreand professional. She informed me of hotel amenities and their hours of operation then directed me to my room. Room was fine, albeit a tad worn. I had a burger in the bar which was very good. Bartender was friendly and efficient. There was a loud, obnoxious woman at the bar who I was able to avoid until I spoke with a man at the bar. Evidently, she was a regular customer. She directed a comment toward me that was factually incorrect and when I attempted to explain to her why, she exploded and started screaming at me. I stepped away, gathered my stuff and waited for my check at the end of the bar farthest from her. She continued screaming at me from across the bar, raving loudly that she would pray for me--which I found particularly bizarre and rather scary. I asked her repeatedly to stop shouting at me. While waiting I had a polite conversation with a man at the end of the bar that I had purposefully placed between she and me. The bartender returned and she finally got her to stop screaming. I paid and left. In the morning at checkout I told the front desk person about my very negative and frightening experience. She apologized and said that they expect people not to "talk politics". I pointed out to her that Fox News was playing on every TV in the lobby and bar and she apologized again. I took the shuttle to the airport. Driver was nice and professional and even tried to help me obtain a cart. Despite other positive aspects of the hotel, I will not be returning to a place that allows crazy people to drink to oblivion then verbally attack other guests.

I came in with decent expectations. I've stayed at enough of Choice Hotels to know that even though…read morethey might have one of their premier names on them, they might not be the nicest. But we were able to get a suite for around $100 a night since we were there for three nights. Great deal and we wanted to go to Greenfield Village which is nearby. Parking in the front and back but unfortunately even at night, the back door is unlocked cuz it is broken. I actually parked my electric car next door at the Amtrak station because it was free overnight charging. It was a short walk so definitely worth it if you have an electric car. Did I mention completely free? Make sure to get a room away from the railroad tracks as the road out front is not loud at all. Place is a bit outdated and needs some upkeep. But the breakfast was fine although nothing too special. Everything appeared clean in our room and we were glad to have the suite. This place just needs some updating and I think it would be a much better choice. Our shower water was always lukewarm unfortunately. Staff was friendly though and we made sure to tip housekeeping.

I had reservations over the weekend of the 26th. The first night my bed had a hole in it the carpet…read morewas filthy and the toilet had feces on it. I spoke with management, Rah, about the conditions of the room. She was very uncompassionate about the situation and told me she has no more rooms available. She also informed me that the only time she'll have a room available as after 5:00 the next day. I told her that was unacceptable and she proceeded to keep cutting me off and telling me she told me she didn't have anything available. I called corporate in front of her. She had a lot to say before they answered the phone. After they answered the phone she was quiet as a mouse. I would not recommend this hotel to anyone. I have pictures to prove it.

The Inn is a beautifully restored row of Victorian houses (mansions, really!), with guest rooms…read moreacross several buildings. The room I was in was on the cooler side. I noticed a space heater in the closet, but I was only there to sleep and enjoy a lower temp for that anyhow, so my Michigan spring stay worked out well. A lot of amenities you might expect to find in a modern hotel (coffee maker, clock, phone) are non-existent in your room, but do exist in the common room of each building. My personally experienced drawbacks were that some shades would not move up or down, very little toilet paper and tissue paper in the room, and some housekeeping neglect in the corners. Overall, a 3-4 star experience, but I am leaning towards 4.

booked last minute. first time staying at a boutique hotel.nice room thought it was a good price…read morefor the location. friendly, helpful staff. would book again

We paid for our room over a month ago only to get there and be denied our room because there were…read moreHIDDEN fee's that they FAILED to inform us of as well as advertise! It caused my disabled son to have a meltdown and assault me and destroy our SUV and resulting him going to jail. This place needs to be held accountable for the way we were treated.

There are positive and negative thigs before you decide to stay here:…read morePros: 1. Great Location 2. Friendly staff Cons: 1. Our room had a couple of issues: a) Broken microwave b ) Bathroom door does not get locked c) Table lamp switch did not work d) Bed sheets did not seem very clean 2. Breakfast does noy have enough variety 3. It is extremely dirty! Our room was not dirty. But stairs and halls - entire hotel: you can find candies, unfinished juice bottles even chicken bones on the floor! Dirtiest hotel ever! We are definitely NOT coming back!

EXCELLENT. My stay was perfect. Beautiful lobby area with clean bathrooms. Check in was flawless…read moreand the cookies are still delicious! I had a nightcap in the hotel restaurant and the bartender mixed a perfect whiskey sour! The view from my room was stunning! I didn't know Detroit had a nice skyline. The room was clean with a fridge and working safe. They have valet parking $15/night but I opted for street parking since I was out during the day. Parking is free from 6pm-9am. Beware of the no parking from 4a-6a spots.

First things, first... parking is in the public garage across the street directly behind the hotel…read more Park on floor 3, you will cross the skybridge and be on floor 2 of the hotel. You'll need your hotel room card to enter. The staff were super friendly and called me before we got there. We got warm cookies upon checkin. I'm Lifetime Diamond and my second room recieved an upgrade to a suite. So they had a beautiful view but were upset that it was handicap accessible... (the shower). My nephews had a view of the beautiful river walk. The rooms were comfy & clean. Outlets worked, there was hot water, the heat worked, we both had fridges to use, room was fully stocked with supplies. No complaints. Thank you Matt & Tunde

Today Sunday June21st. I am older and handicapped, and got confused when I took my ticket out of…read morethe machine I had put it in the machine two seats over and thought I had left it and didn't cash it out.Someone sat in the seat I went to.So I asked everyone in the circle if they had my ticket when they sat down and everyone said no.So I called for service and wouldn't leave the seat of my original machine.Tony the technician was wonderful. Said I had cashed it out I said, but I don't have it. I was very confused. I knew the exact amount of it told them you could go through my purse. I don't have it and couldn't remember what happened to it so he contacted the manager who went over. The tapes told me exactly what had happened and that when I put my ticket in the machine after cashing it out and came back to look for it. Someone was dishonest and used the money. I was jjust sick about it. The manager today was wonderful. He knew I was telling the truth and he knew who used my ticket he gave me my money back, which was so nice of him and told me from now on to be very careful which I am now I love to gamble and will continue to come to MGM Detroit because this manager today went above and beyond helping me and someone needs to recognize him. He is an asset to your company.

This could have been so much better had they not been renovating the elevators. The parking garage…read morewas limited and every time I wanted to go somewhere outside the hotel I had to wait for valet to bring my vehicle. My room was great my casino experience was awesome. I'm sure to return hopefully renovations will be done.