I brought my car in for service and was well treated by the service staff. They even washed my car! I highly recommend Villages Subaru.

Price gouging. Prices for typical services are double and triple as compared to other Subaru dealerships. Example North Orlando Subaru was $208.00 for new spark plugs, their price $650.00. When asked about the difference they said the other dealerships were substandard. I will never go back. read more

We purchased a 2025 Outback Touring several weeks ago. It came with a wireless charger built into the console. The charger causes our iPhone to dangerously overheat, it does not charge the phone and the charger damages the iPhone battery. Google "Subaru wireless charger dangerous to use" reveals this is a known issue. Both the dealer and the manufacturer refuse to address this. There should be a recall for this charger and it should not be sold. The worst part, the dealer actually told us that removing the factory installed car charger would void the cars warranty. read more

Villages Subaru - Car Dealers Near Me - Leesburg, Florida

Business is dated and reeks of used car salesmen; however, they had the car we wanted. Called to confirm before driving an hour and a half and was told vehicle would be detailed and ready for us. Car was filthy and full of food/candy in back seat. After negotiations was told car was being detailed for us to take home. Was run through car wash but wasn't cleaned or vacuumed inside. Not what we expected for $50,000! Got home and noticed mileage was almost 4k more than what was advertised or documented on our paperwork. They advised they would send us a check for $500 for discrepancy and we agreed. 10 days later I called as we still had not received the check. Bottom line is that we got the Jeep Wagoneer that we wanted but dealer seems very slippery and would never go back there... read more

2200.00 in extraneous fees above and beyond the typical sales tax. Amazing as dealers continue to pad the sale of a used car versus simple transparency. Now this is on an advertised unit which may also cause concern to the FLHMSV. What I share is to walk away! Allow the General Manager M. Keegan to abuse other clients financially, and take unfair advantage during all parts of a retail sale. Undervalued trades also were apparent and unjustified.. They also started with financing when clearly told unit would be paid in cash. More profit to the shady dealer. Many dealers offer a fair and well rounded process and that's where we suggest you align. Out of here .... your results may vary. Update: after immediately requesting no further solicits, they still came. BBQ emails, discount emails etc. read more

Chris Hunter was our salesman, and he listened and found us the exact car we were looking for at an affordable price to match! But when we looked over the paperwork almost two weeks later, we found charges for things we didn't want. Another great employee, Allison Stephens, had texted us, asking how we were doing with our new car, so I texted back my concerns. She immediately coordinated things with Chris Hunter and Management, and they reimbursed us for everything we disputed, quickly, without stress. We are still very happy with our new auto and happy to find that Villages Subaru aims to please, even when customers make mistakes! read more

Villages Subaru - Our new wheels, thank you, Villages Subaru!! - Car Dealers Near Me - Leesburg, Florida

Caution, slick sales tactics. They were able to make a great deal, unfortunately had to get the vehicle from another dealer. I was told it was the same as what they had but just the color I wanted. It was the color I wanted but not all the options. It was late in the day when I received it (not by accident) so I didn't realize what was missing. I score one for the dealership 0 for the consumer. read more

I went in to test drive a used Impreza. When it came to an out the door price, that 13K car was over 20K. The salesman got the manager to "explain" the fees to me. What he did was "mansplain" the unexplainable in the most condescending tone possible. His "explanation" was that every dealer charges an additional $1600 "fee." It was my pleasure to walk out laughing. I bought a used car from Enterprise. No extra fees. I have owned 5 Subarus. Bye Subaru. read more

Service department poorly installed replacement part. The "new" interior part was dirty (including dust ball and hair...pictures to prove it) and not properly installed. Bolts and other interior parts were left on the floor mats. Attempts to contact the dealership via phone calls and emails to address the issues before posting this review go unanswered. I cannot recommend this dealer for any service. read more

This dealership is running a big scam on consumers, they offers to sell you a vehicle under market price then they increase the sell of the same vehicle by selling you a worthless expensive add on package which increases the total price of the vehicle . I caught the finance manager 3 times trying to defraud me in signing a contract for items she had added without my permission , I told her she was being very dishonest , her and the dealership should be reported for their unlawful conduct of fraud They're SCAMMER read more

It is one of the best dealerships I have been to. Great service, very nice people, comfortable waiting area, fair pricing for work and parts. My 24 year old Outback now drives like new. They even do pick up and drop off. They are well worth a visit. read more

After confirming the price and dealer fees (on a used 2020 Honda Accord), with the "2023 salesman of the year", we drove over 2 hours to look at the car. Once we decided to move forward with the purchase at full list price, we received the price contract which included over $3000 for an unnecessary "add on package"that did not amount to anything. When we questioned this , the finance manager got involved and agreed to sell at the original asking price and even shook hands on the deal. However, within minutes, he returned and said the GM would not let the car go without the "add on package". When I spoke to the GM to express my concerns and frustrations, he didn't even have the courtesy to uncross his legs or get off the couch he was sitting on. This is a shady business and I would expect better out of a Morgan Automotive Company. read more

I went into Villages Subaru in Leesburg to purchase a 2024 Wilderness all-wheel-drive. My trade-in was a 2020 Onyx XT Subaru with @ 20,500 miles (the second least miles of any 2020 Subaru Onyx Edition XT) I found for sale. The Villages Subaru salesman showed me the 2024 Wilderness which were available and provided me a worksheet which delineated, "my cost" to get the deal done. The first offer was $36,753 (have the written offer). I explained to the salesman that I really would liked the new car and wanted to trade in my current vehicle, but the price was just way too much. He went back to speak to his supervisor and they were able to offer me the same purchase for the exact venicle and the exact same trade-in for my Onyx Edition XT for a total of $23,500 (I also have in writing). It was great. I am a 57 year old woman who came into the dealership alone...so they really were looking out for me. They also offered me their current special Value...I think this is correct...a $2,700 value which included towing, lockout assistance, flat tire change and some other things...I think it also included the locking wheel nuts (which they explained were really needed since covid (I had no idea); and a protectant over the paint of the vehicle. The entire charge for the $2,700 value was only $700 (I think...)...but really lots of support and items for a significantly discounted cost. Once, the supervisor provided me with the 2d and final offer...he was somewhat exasperated that I wasn't taking the obviously great deal immediately. Once he left, the salesman explained...this was it...the supervisors absolute best offer and I better take it.... Note: I had purchased my last vehicle at Villages / Leesberg and wanted to purchased this one here as well.... I told the salesman let me think it over and look at some options over the next 3 days. I looked at the internet for Subaru deals and possible better deals just to be sure...I found Subaru Sport on John Young Parkway. Subaru Sport appeared (according to the internet) to take $3,000 of the sticker price and have no added fees (It really didn't seem believable). I went to the dealer on Sunday...just to check it out. Sure enough, 3K off the sticker price, no fees, and 7 year / 70,000 miles gold warranty which included Mechanical and digital (all computer issues). And lucky for me...the purchase of the added warranty allowed emergency towing, battery jump, lockout assistance, roadside winching and flat tire change...it also include custom trip routing and mapping, auto rental discounts...and other cross country perks not directly associated with my purchase...all for nothing. The plan had most of the items included in the great value of village Subaru for the astounding value of $700 (Disconnected from $2,700) included in the price. So, with the 2020 Subaru Onyx Edition XT with 20,500 miles and the same Wilderness I wanted at Leesberg / Villages...and the gold 7 year or 70,000 warranty the entire walk-out the door price was a total of $21,910. And, amazing Sport Subaru on John Young park way...reminded me I only needed service once every 6 months or 6,000 miles...and they wanted me to know...they their hourly rate was $50.00. With my 2020 Subaru though Village / Leesberg, I believed I required service every 3 month or every 3,000 miles service (...I also understood that the villages / Leesberg Subaru had a $100 an hour service fee...(I will defer to Village Subaru for any corrections). Again, I am a 56 year old woman who tried to do this all by myself.... I did buy my 2024 Subaru Wilderness ) and all additional parts from Subaru Sport on John Young Highway. I did call Subaru International to thank them for having Villages Subaru take good care of me...Subaru Villages revised their out the door price e door price of $36,753.51 to $23,500 all within 10 minutes...they really wanted to keep my business. RememberI purchased my previous Subaru Onyx XT 2020 at the Villages. As a recap -- I finally completed the 'walk out the door' deal with Sport Subaru on John Young Highway. I purchased the same car I initialed wanted (Subaru Wilderness 2024 with all the options and my original trade-in). Plus, the Gold Warranty (which was never included in the Villages Subaru Deal) which includes mechanical and Digital (Computer) Warranty for 7 years / 70,000 miles for a grand total of total of $21,910 at Sport Subaru on John Young My final cost at Sport Subaru was $14,813 less than Villages Subaru initial offer, and $1,590 less than the Villages 2d offer (neither Village offer included the Gold Warranty). * Thanks to everyone for their assistance! It was a nerve-racking experience to say the least! read more

I love this place! I just moved here and was pretty nervous about changing dealers since mine back home was superb! I was not let down whatsoever. I was able to make my appointment over the phone without a wait, got in right away at the appointed time, and only waited 45 minutes for my service. Summer was awesome! Really friendly and efficient. The waiting room was cool and clean and there was social distancing from the other clients which made me happy. I'm happy to say that I have found my home shop and that is one less worry as I settle in to my new digs! read more

Sales managers Jeffrey Hadala & Randall Hobson , they don't return calls . If you get an online price make sure you get an email showing the price. The dealer didn't give me the $248.00 less for the car plus the $25.00 gift card . They just blow me off. Now I will blow them OFF and go to Gainesville Subaru. I think this is called a Bait and Switch. Note; Make Sure you take you time BEFORE you SIGN.. God Bless Us ALL... Stephen Mack read more

Do yourself a favor and drive to Sanford (Subaru North Orlando). I had a warranty issue that had to be performed at a Subaru Dealership. Bill Bryan service dept refused to work with Subaru of America and then wouldn't return my calls. Out of frustration I contacted Subaru North Orlando and they took over the case and made everything super easy for me. I will drive the extra hour to give them my future business. read more

Stay away from these people. They screwed me once on a purchase that cost me 3000.00 and that's on them. There will not be a second event. They tried to get me in to make another deal and after I told them what I would do on another car. When I got there surprise, surprise there was no deal available. I just stopped in recently to learn about any possibility for another deal because our lease is ending. Once again, they will lie and cheat so beware at all times and read all the fine print. read more

I purchased my Forrester in Bill Bryan Subaru and I have never had a problem with them. Actually I've never had a problem with the car. But it goes in for its regular check ups and they do a great job. read more

I bought my Outback here over 5 years ago and it was a good experience (If buying a car can actually be a good experience). I've not come here for maintenance over the years since it is close to an hour from my house. My Outback came with a locking lug on each wheel (I'll never do that again) and when I was having some work done last week the unlocking tool was nowhere to be found. I think it was not replaced during a previous service. Anyway, I called two Subaru dealerships. One said they could order a tool for me and it would arrive in 8-10 days. One said they could do nothing for me but I could get one at a auto parts store (not true from what I can tell). I then called Bill Bryan Subaru and they told me they have a master key which worked out well since I had no locking lug nuts to replace the locking lug nuts. I got there and Rachel was amazing. She was friendly, funny, and made me smile. She was also efficient and very service oriented. I wish I lived closer so I could use the service department more often. read more

For Service Dept only: I got my Tekata airbag changed (for the second time) and one of their mechanics botched my wired-in radar detector. He left the wire somewhere behind the steering wheel in the dash. It clearly had a plug on the end where it went into the detector. Did he do this on purpose or was he just stupid??? read more

The tires on my Outback, which was under warranty, were never rotated. The front tires are considerably worn in comparison to the rear tires. Stay away from Bill Bryan. If you do have an issue, call Subaru customer service. They truly listen to your complaint. read more

So, before driving an hour away for this particular car. I called ahead and talk and talked to the sales manager and I told her we were picking up the fucking car, I said consider it sold if anyone even blinks at the car call me.she said the car is not available yet but it will be. We get there an hour early, We pull up she calls and says someone just test drove the car. I said we're here, neat less to say we're going home without a new car. Thanks a lot Bill read more

Dealt with Chris Corletta, sales consultant. He was patient, informative, knowledgeable and conducted himself in a professional manner. We drove home in our newly leased Forester. Thank you. Anne F. read more

Fair and reasonable pricing. We love our Subaru! Ask for William Mahair, very knowledgeable

Bought a 2019 Outback yesterday and got a very good deal. The salesman, Jim Tverberg, could not have been more helpful and patient. He's truly an asset to the company and a good man. I had to arduously negotiate with the sales manager to get the price I wanted but it was well worth the effort. It took lots of patience on both sides, and we all shook hands at the end. I know from years of past Subaru ownership that the Bryan service dept. is absolutely outstanding. So I was especially glad that I was able to buy my car there. read more

I apologize in advance, as this review goes against all the (likely) paid reviews you're going to read. I found a very nice car listed for a decent price, reached out, and worked with the dealership to arrange a deal with trade. I'm already financed, so it should have been a pretty painless process. Which I will admit, it was going very smoothly until I received an email from the dealership stating "Good news! We just lowered the price!". When I replied to the email asking the price, I was told it was an error and don't worry about it. When I check the website, the vehicle is listed for $100 lower than the NEGOTIATED price. They made weak attempts to convince me that my price was the best deal they could do, they're giving it away, blah blah blah. I understand their intent is to take as much money from me as possible, but to blatantly think I'm an idiot, and to tell me how great of a deal I'm getting is just disrespectful. Buyer beware. When buying a car from them, wait a week or two and see if they magically lower the price on their website. This is the most difficult experience I've had trying to purchase a vehicle -- and I'm already financed! Check in hand. Note: Clearly I did not purchase a vehicle from this stereotypical salespeople read more

I'm from Gainesville Florida and I drove 1 hour and 20 minutes to Bill Bryan Subaru in Leesburg Florida to purchase a vehicle. Got there check the vehicle and test drove it. After agreeing on the price and interest I requested to send an email to my banker to finalize the deal and the sales manager got out of the office and told me that the vehicle was SOLD to a lady from Amsterdam. I question why would you sell a car to somebody else when I have spend over 2 hours in their dealer dealing for the same car and the deal was basically closed. Sales manager is a Ahole that didn't even say I'm sorry. If you ever intent to buy a car please go somewhere else where you can be treated with honesty and integrity. I will definitely NEVER EVER will shop at BILL BRYAN SUBARU OR ANY OTHER DEALER THEY OWNED and promised to let everyone know what a GARBAGE dealer that is. They SUCK read more

My mom has been leasing Subarus for several years and when we moved, we picked this dealership to switch to. They were great, always attentive. I recently went back because I'm also looking to lease a vehicle and the sales person was up front about all the pricing which was refreshing. read more

The staff including those from finance, sales manager, and general manager are fantastic and especially Tim, our sales expert. These guys went above and beyond to meet our expectations. My husband and I could not have been happier. We are not that easier to deal with as we are very particular and have lots of questions when it comes to buying a car. Bless you, Tim for being so patient and kind. I love this place. Mary and Tom read more

Admittedly, I've not dealt with service yet (as a couple of the reviewers below) but as far as sales, my guy was top notch. Navar Rivera is the man! He is knowledgeable and professional, yet is very low-key and not pushy at all. Alex in finance managed to get me a better rate than they originally found (3 entire percentage points) which equates to quite a bit of savings for me. One can see from my user ID that I don't often write reviews. However, my experience here was such that I was compelled to do so. read more

Highly recommend this dealership. We had a very positive experience when purchasing our new 2015 Outback Limited. Everyone in the dealership has been extremely friendly, they even have a very nice dinner for all new customers that we enjoyed last night and learned some new things about our new car. They gave us a very fair trade value and best price we could find on the new Outback. It will be worth your time or travel to come visit this dealership. read more

An out-of-towner, I came in for service because something didn't look quite right with my brakes. They looked over the car and told me it looked like it was in great shape. I was so relieved! I know very little about cars and it would have been easy for them to make up something to charge me for. In addition to checking my brakes, I had them do an oil change while I was here, because it was getting close to time for that anyway. I was in and out in about an hour. Everyone was super friendly, and I even bought a cute Subaru hat because I was in such a good mood and didn't have to spend hundreds of dollars on a repair. If you guys read this: Thank you! I feel much better about my upcoming travels knowing that my car is in good shape. read more

Thank you to our sales professional Jason Dingman we have bought two cars from Jason over the past two years. And could not be happier with the quick and courteous and professional service. If you need a new or used car feel safe in contacting Jason Dingman TODAY read more

My personal experience: My 2015 Subaru went through a servicing while I waited, then through a wash. My car sat on the lot until I paid. However, things were missing from my car after that service, e.g., my portable gps and original floor mats. When I realized this, I turned around and went back to the dealer, yet could not recover my floor mats or gps. I have no idea what happened to these belongings, but they were gone. That was my experience here. read more

I purchased a 2015 Subaru Outback on 3.13.20...went in for an oil change today, 4.15.21, and while waiting asked to see what my car would be worth b/c I was thinking about trading it in for a Crosstrek... long story, got a really low trade-in value (just after one year of ownership) and was also informed that I would need two new ball bearings within 10 months b/c thye were going out at $1,000 each ... Mind you, I have only driven the car 7,500 miles since purchase.... when I bought the car from them, they claimed my 2015 Outback had one driver and was serviced regularly at their dealership.... why would they sell me a car knowing good and well the ball bearings were going bad? This is not a dealership I would trust at all and would advised going elsewhere. read more

Went online for a service and signed up for the 8 am time and got there is was a boarded up ghost town. But Yelp says its open at 8:30 am well I guess I wasted my time and will never be back again. read more

Unfortunately, I've had to use their body shop a few times recently. Fortunately, they provide A+ service. I will use them again if needed and I recommend them to anyone looking for a body shop that goes above and beyond to make their customers happy. read more

The airbags on my Subaru Tribeca are on recall. I called to check what is going on. I was told that they are in the "pipeline." It has been six months since the recall. I just was told that nobody is supposed to ride in the passenger seat until this is fixed. Can I get a loaner? read more

The head of the financial department JASON Dingleman was the most rude and disrespectful person I have ever dealt with!! He started cursing at us because we wanted to think about a car another day!! He yelled at us and told us to 'get the fuck outta his office and store' because we wanted more time to think about a big purchase. We wasted his time was his reasoning!! Your in the car business and if you want a sale you have to spend time!! I was so disrespected along with my father!! JASON needs to be fired ASAP for such behavior! read more

Really bad folks. Can't remember a worst experience with sales or service in ~40 yrs of acquiring vehicles. Car was advertised with lies. Salesman didn't know the vehicle. Told me it had features that it didn't and he didn't figure it out until we were signing paperwork. You like playing games -- good cop/ bad cop -- then go here. If you want a straight honest deal, go elsewhere. They don't answer their communications in a timely manner. As for service I was told 2 hours and it took five to install a radio. Charges me $50 to program a key; ripoff. They couldn't tell me what parts to buy either. Bad scene all the way around. At least a nice old couple turned in a very clean used car that I was able to pry away from these numbskulls at a decent price. read more