I just moved to the area and chose Anne Arundel Family Eye Care based on the previous reviews. As a…read moreseasoned glasses and contacts wearer, I had a wonderful experience at this practice! The website was easy to use to request an appointment, and I was contacted quickly by the office to schedule an appointment. Kelsey was such a sweetheart greeting me when I checked in and helping to do the initial tests when I arrived. Dr. Simoncini was so kind and informative, explaining everything every step of the appointment. He was very encouraging during the exam, and I learned a lot about my eyes that I had never had explained before (what is an Astigmatism, why are "floaters" called that and why do they exist?). Then Patty was wonderful in helping me pick out new glasses. I would definitely recommend this practice to anyone for their eyecare needs!

I have been seeing Dr. Simoncini at various practices for over 20 years. However, the total…read moreexperience has been the best in this current practice at which he has surrounded himself with the latest technology, a comfortable site with an easy-to-reach location, convenient hours, and a staff that reflects his professionalism, friendly demeanor, and commitment to customer service and quality eye care.

Customer Service is first and foremost. I have been a customer for almost 20 years. I have never…read moreseen better than I do today! Thank you for the greatest care possible

I ordered a two pairs of glasses, one for reading, one for everything else. When I was chose them…read morethe male worker told me they'd be about $150 and $250. That sounded like a deal. When I picked them up they were $900+. He'd been talking about the frames NOT the frames and lenses, and without consulting me he had ordered the most expensive lenses. I was shocked. They had a responsibility to make sure I knew the prices, and had many opportunities to tell me. In addition they used the temples from my old glasses for the new pair. I'd left them behind because the bridge was broken and I thought they needed them to help pick out the next pair b/c I wanted the same frame. No one told me this either. I used to like this shop.

I need to know more about the new drops prescription & when to take the new one and do I take the 2…read moreother drops that I have been taking. I need to know if I am to take all 4 and what order & timing. But I cannot get into the patient portal even with being patient and trying many times- not for a repeat nor to sign up. Nor will the 3 codes that thyey sent ever come to me so I can't fill this out either.

I am a patient of several docs in this practice. Today was a new doctor. Appointment at 735am. I…read morearrived on time and checked in at the portal. After waiting one hour I want to the desk and asked if there was a problem. The woman said she would find out what the problem was. I waited another half hour for her to return and then she comes out with a post it note and tells me the sign in did not tell the back that I was there and they would see what they could do for me. No apology A few minutes later a man named Jack took over and took care of me before I saw the doctor. The doc and Jack apologized for the delay. I will follow up.in 30 days and decide if I need to switch practices.

Excellent experience all around. Have been a client for 20 years. Still continue even though have…read moremoved away.

We appreciate the kindness, care, and professional manner that Brilliant has shown us over the…read moreyears. Every single person in this practice has touched our family, to our great happiness. Joe Wilk

My experience at this location was outstanding. A little background: my prescription was overdue,…read morein addition to my glasses suddenly breaking on a Friday night. Needless to say, I was a bit frantic and needed to find a location that would take me right away. I was able to get an appointment for the upcoming Monday which I was absolutely not expecting. I was a bit skeptical due to the location being inside of the town center, however I had no issues parking inside of the garage located closest to Target, and then taking a short walk. The young lady that assisted me with my eye tests was amazing! I always get anxiety prior to the glaucoma examination, however she was super patient with me and made sure I was comfortable before proceeding. Now for Dr. Shields: VERY personable, knowledgeable, patient to say the least. He took his time, explained everything to me from the health of my eye, to making recommendation for Lasik, answering my questions. Overall the customer service is a 10/10 SUPERB

*Shady billing practice alert!!! This business has multiple…read morecomplaints with the better business bureau. Issue: They tell you in-store what your insurance will cover and the amount you will have to pay out of pocket. Then months later, they send you another bill saying you owe MORE money than what you already paid! There is no itemized bill either. Corrupt and shady business trying to screw people over. Their prices are high enough before they play games with billing. Avoid this business.

I had a terrible experience with the local retail outlet at the Mall, so I called my eye doctor…read moreback to see who they recommend, and I found McNelly Optical. They were totally professional and thorough in considering my needs. My new prescription was a bit unusual because it is a temporary fix between cataract surgeries. So they spoke to my doctor directly to confirm it was being filled correctly. They promised to turn them around in two days, and they were done on time. I will certainly continue to use them for my eyeglasses needs.

Bought some montblanc sunglasses awhile ago from Nordstrom rack (there was no warranty). The…read moreglasses ended up losing the screws that held the frame and earpieces together. I searched high and low for anyone who could fix them but nobody carry's montblanc anything. Called about 5 shops, went into 2 optometrists in the area. Nobody could help. Online there were no repair kits that had the size required to fix my sunglasses. I called McNelly and spoke with Linda Kintu. She was super helpful and even went out of her way to help me find montblanc's repair website. Unfortunately that ended up not working out, but Linda said I could come in and they could see what they could do to help. When I arrived at the storefront, Linda was very welcoming and nice! Absolute people person. Linda and Ed Marshall took a look at my glasses and realized that it would require a specialized custom part to fix them, and that they didn't have the part. However, they decided to go above and beyond to help me and were able to somehow construct the part needed out of what they had in the shop. Never expected my glasses to get fixed so I gotta recommend McNelly and both Linda and Ed for their help.

For ten (10) years....Exceptional care. Followup even after hours. Staff is also First Class.read more

Dr. Cunningham and her staff are exceptional. They have taken care of our family for years and we…read morecan't say enough about them. Dr. Cunningham is personable, knowledgeable and extraordinarily caring. The office is relaxed and well organized. We are grateful to have such an excellent opthomology team to realy on. Thank you so much Dr. Cunningham!

Milan listened to what I needed and my concerns as I've had issues in the past…read more I absolutely loved my time at this location, the staff were kind and we had a good time finding the right frames. Milan was kind, open to listening and had amazing suggestions! I was treated like a friend and it made my day. I would definitely come back to this location for Milan and the teams amazing service.

No home try on boxes anymore - just the glitchy AI "at home try on" camera. I ordered glasses and…read morethey weren't anything like the picture. I brought them back to the store (which was 60+ mile drive one way) so I could try some on. The two employees barely interacted with me and acted like they weren't "salespeople". Suggestions for glasses for me were ridiculous. They just stood/sat there while other prospective customers came in and walked out. You really made a mistake believing customers could come into your retail locations instead of using try on boxes! And what about people with disabilities? I saw no close accessible parking to this store. Never again WP.

I had a good experience for the exam and ordering the glasses, however, when the 10 days were up…read moreand I had not heard from them, everything went downhill from there. I was told there was a slight delay and they would be in shortly. Days later someone left a message for me letting me know the machine was broken. At the 3 week point, I called and asked for an explanation and a new delivery date and was told the lens manufacturer was in Houston and they were trying to resource making the glasses. No, new date, no explanation until I presses for it. Even worse, I couldn't find an email or other contact number for the optical company, so I could figure out if they had a plan or were even telling the truth. Boy, do I wish I had chosen somewhere else.

I needed new glasses and was new to the area. CVS is a name I have always trusted and was glad to…read moresee they now had an optical department! The manager Amanda got me all set for an eye exam (it had been a while), which was done right there in the store. Amanda then helped me pick out new frames and explained all the lens options for me. I went with progressives, and was pleasantly surprised that uv and scratch guard was included in the price! Also, because of the special they had I got a discount on a second pair that I had made into sunglasses. They took my insurance and my out of pocket was reasonable. All in all I had a pleasant experience and highly recommend Amanda and her team.