The delux Mani Pedi is a great deal. I would have given them five stars except some of the technicians are not as good as others, so the quality of service is not consistent. If they would improve on the consistency of the service they would definitely get five stars. read more

The manager here has been extremely rude the past two times. The first time I thought it was a language issue, but today she basically wanted me to get out right after my service. She also frequently quotes one price, then charges another after the service is over. I am not coming back. read more

TERRIBLE PLACE!!! So rude and so dirty. Definitely not professionals and didn't clean up my nails at all. Don't go here there are plenty of other nail places that are much better than this. The lady questioned me when I wanted something done better and got all rude saying "I'm the one with the license not you". Just so unprofessional!! read more

I called at 10am on a Friday to make an appointment at 5pm for myself and my mother to get our eyebrows waxed and a mani-pedi. We arrived at 5pm and waited for 20 minutes. At this point, nothing had started and no one had opened up or acknowledged that we booked appointments. Several walk-ins were seated before us. Do not let the "under new management" sign fool you...it was disorganized chaos. It was evident whomever was in charge was a poor time manager and accepting more than could be accommodated. Very poor business practice. read more

If it was possible to give less than one star I would. DO NOT go here if you want decent service. I made an appointment and was there on time. They were decently busy but I was told to pick out polish and then was rudely waves to go sit in a chair. The massager was broken and no one asked me if I wanted anything to drink. Three people came in after me and all were offered drinks and treated well. I sat there for 30minutes in cold water (for a pedicure) and still no one had spoken to me. Two of the people that came in after me got up and left because they also had an appointment and weren't being tended to. I gave it 5 more minutes and left. When that happened they ran after me saying they would be right with me. No thanks! read more

I waited for over an hour to get my nails done and they weren't that busy. Once I finally got in a chair to get my nails done I kept getting moved to other employees to get my nails done. The nails had so many divots in them, the polish wasn't good. I was sent to the dryer and nobody checked to see if they were dry. My polish was messed up so I asked one of the employees to fix it and they said it was fine. Never going back. read more

I've been here a few times and never had a serious issues other than the wait can get long. The last and only last time, I walked in, signed in and asked how long..girl said not long...I asked what was not long..she asked how long can you wait...i said no more than 30 mins (I had somewhere to be that afternoon) she said oh ok you wait 29 mins...it hit me the wrong way..she was joking or laughing. I won't go back. read more

I recently moved to High Point from New York and was apprehensive about finding a new nail place. I first came here a few weeks ago and the service was outstanding! All of the staff are very friendly and I was warmly greeted as soon as I came in. I got a basic pedicure and a gel manicure and they have both lasted a really long time. Not only did they do a great job but when I put my shoes on too soon and smudge my toe color, they were more than happy to fix it for me for free. Today I went back and got my eyebrows (which I am very picky about) and upper lip waxed and the woman did an amazing job. This will definitely be my new spot!! read more

My elderly parents have been coming here a year. They have always done good work at a fair price. Today i had both my parents up for a pedicure. My dad whos on oxygen got a minor nose bleed while I was up the street. I told them give him a tissue and Id be rihht there because they called the number I left. When I got there he was fine. Barely any blood and it stopped. I wiped his nose. The young lady called me over saying it was upsetting the customers, implying they wanted them not to come back. We won't be back. I would have thought an establishment run by asians would be more considerate of the elderly. Guess not. read more

I went with my mom to get a fill in and they messed them up completely! The shape and even the way they painted them it was messy and they didn't even bother to clean it up and when he messed up he just painted over it making it look all messy!! And when we told them about it they were rude didn't like it at all!!! read more

This was the worst nail place I've been to in the area. We called ahead for our appointment and had to wait 50 minutes once we got there before our turn. The woman doing my nails cut half of my nail off, causing me to bleed. To stop the bleeding she put acetone on it..... I had gel nails done and my nails are bumpy and uneven. Bad service and bad quality all around. read more

I brought my mother in law here to get her nails done and i figure i could get my brows waxed and get a pedi at the same time well i thought wrong they were very rude and i sat there for 15 min no one gave me a time frame on when i would be seen nothing i left went down the street i was helped very promptly & they were very welcoming. They did a good job on my mother in laws nails hense the 3 stars read more

Queen Nails is clean and the staff are friendly. The experience depends on which nail tech you get, some do a really great job, massage your shoulders etc. and some just get through it and you have nicely painted nails. The only thing that could be improved is the level of attention to the guest. Sometimes you feel like you're just interrupting the conversations that all the nail techs are having with each other. Naturally, for a service that you tip for I think there should be more attention to the guest. That being said, the place is clean and my manis and pedis have always looked very nice. read more

This is my new place! Lele is wonderful! I will ask for her next time! Place is clean and at 1:30 I had no wait time. Lele did an awesome massage! Very sweet lady. $25 for basic pedi. read more

This salon is close to my job so I went one day after work. I have to say I was very disappointed. The lady that did my pedicure rushed through it to get to the next customer. It was like an assembly line, when i come for a pedicure I expect it to be relaxing but no. I won't be coming back. Worst pedicure ever! read more

Very disappointed in this place. It's like a factory where they rush you in and out without listening to your needs. It was very stressful both times I went in. The owner is very rude and abrupt not just with clients but openly with the staff as well. As soon as I got my fills done, it looked like I needed another fill already. When I asked them to fill higher, they laughed at me as if that was a ridiculous request. Not that they care too much but they lost a good paying customer here. read more

I use to go to this Nail Salon a couple of years ago and I stopped because of the bad service so I decided to give it a try again on 04/10/2019. I WILL NEVER GO BACK AGAIN THE SERVICE WAS HORRIBLE. I requested a S&S THE STUPID DUDE DID NOT SOAK OF MY OLD POLISH. He basically dipped my nails in the new color and FILED MY NAILS . I told him he need to soak off the old polish. So now you can see the pink polish under the new light blue polish. UGH what a mess!!!!. I spoke with the owner and she said I should have told him to soak off the old polish. What a joke!!!! So now I have to spend more money to get this corrected. I WILL NEVER RETURN TO THIS Nail Shop AGAIN PERIOD. read more

For my first time, they are really good at what they do. I so happy that I finally found a place that take care of my nails.

Obviously, the best. We ask of clients to let us redeem ourselves and hear us out before posting reviews that could or may have a different situation from our point of view. read more

Queen Nails is the only place my mom, sister and I go to. The people are so nice and always do the best job. The pedicures are amazing and come with a great massage. read more

So I walked in to have my eyebrows waxed and check out the place. The Asian man sitting in the chairs up front playing on his cell phone told me to go into the back... creepy! I wasn't sure how much in the back I was to go until a little Asian lady pushed me into a little room with what looked like a dentist chair. She had me sitting in a way my head was supporting itself. She was in such a rush she tripped over my feet. When she was applying the wax and was ready to pull the strip off my left eye she literally punched me in the face because she was in such a hurry and wasn't paying attention. The left side of my nose was red all day and still hurts. There is still wax left on that side of my face!! She shuffled me to the front after asking me if I wanted a pedicure. When we got back to the front she was ignoring me and trying to quickly help someone else who walked me through the door, while checking me out. The place seemed clean enough, had nice equipment, but it is not a relaxing atmosphere. I will never EVER go back here again. I am new to the area and would not recommend this place to anyone! read more

From start to finish this was the worst pedicure ever. Way too loud! The technicians talk to one another the entire time, very loudly. Paying almost no attention to the customers. The massage was painful. She just squeezed my legs, no rubbing. I had to ask her to repaint my nails because you could still see the old polish (pink) under the new polish (teal) because she didn't take the time to thoroughly remove it. First visit will surely be my last!!! read more

Just left here and I have to say, it was NOT GOOD. The pedicure was sub-par, but that's not my only complaint. The woman was extremely unprofessional, asking me how much I pay in rent, how big my house is, where (address) do I live, and did I know that my eyebrows are uneven and they look awful? I also felt like I got scammed into the "only 5 dollars more" trick with the paraffin wax. I will probably be re-doing my nail polish on my own tomorrow. Not worth the money at all. read more

I have been a customer at this salon for years. The service is great and I have always been satisfied. However, on my most recent visit, my debit card was charged twice. I didn't notice until I looked at my bank statement. I have no doubt that this was a careless error, but management was not willing to refund the second charge--even with a bank statement! They wanted to keep the statement and review their receipts. That's bad business. Why else would I have two charges on my card on the same day? From now on, it's CASH ONLY at that place! read more

Great service! All the technicians are excellent! Best place I have ever gotten my nails done! They are packed but always make sure you are not forgotten. The choice of colors are endless and always have the most up to date colors! I will continue to make appointments at Queen Nails! read more

The pedicure itself was very good but everything else about the experience was simply awful. For starters the air conditioner did not seem to be working very well so it was hot. The young gentleman supposedly working the sign in sheet really didn't seem to have a system. At least two people who came in after me were serviced before. When I got taken back to a pedicure bath, I noted that the bath was only about half-full and it was nothing but water. No suds, no bubbles, just lukewarm to cool water. The temperature of the water really was not pleasant. I stuck my feet in it dutifully, but couldn't help wondering if the bath was even clean. I pretty much got my answer to that when I observed one of the employees clean the bath next to me. She literally took the sprayer and sprayed it out with nothing but water and swish the sponge around once or twice. She used no detergent of any kind. There was no sanitizing. As if that wasn't bad enough, she actually plugged up the bath and used that same water added more and put her next customer in it. Again no suds and no warm water. That poor woman essentially was soaking her feet in cleaning water. At that time I took my feet out of my almost cold bath and started the air dry process. I was going to take myself out of there. At this point I had been sitting in the pedicure chair for going on half an hour. I think the employee working the other side of me noticed when I took my feet out and she flagged somebody down who got started on me. I really should've left but I figured at that point I had already had my feet in the water clean or not and I could see that she got the clippers and all that out of a sanitizing station, so I just stayed. As I said, the pedicure itself was excellent and a very good value for the money. The person who did my pedicure did an outstanding hot stone massage. The thing is, none of that compensates for the knowledge I have firsthand that they do not sanitize those pedicure baths between customers. That is unacceptable and no pun intended, but I will never step foot in there again. If you've had a nail fungus from a place like that, and I have, you understand my concern. The last complaint I have is that to be honest some of the employees are just plain rude. The spa might cost more but I know the place is clean and they treat me with respect like a valued customer. I guess you really do get what you pay for. read more