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    Vineyard Vines

    3.0 (1 review)
    Open 4:30 am - 8:00 pm

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    6 years ago

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    Janie and Jack

    Janie and Jack

    2.8(4 reviews)
    6.8 mi

    I'm posting this in hopes that nobody else has to deal with this mind-blowingly terrible customer…read moreservice. If I could give them negative stars I would. So here's why you should avoid Janie & Jack's Raleigh location if you want to be treated like a human being. I returned a small hat that I bought for my daughter because it didn't fit her. Upon returning the item (the same-day), return was processed, and the money that I spent was refunded to another card that I am not the owner of, in error. When I brought this up to the staff, they refused to correct the mistake and told me they could do nothing for me. They directed me to their customer service corporate number that also informed me because it was an in-store return that they could also do nothing to help me get the refund corrected and on my card, so neither the location or the corporate office were willing to return the money to me that I spent there. They essentially stole my money and refused to do anything about it. Pure insanity. They hid behind "systems limitations" in correcting it, but also offered any other recourse at all. After repeated attempts to resolve this, I was spoken to rudely by three separate employees at the location and also hung up on by one employee at the location after telling me, they can do nothing for me. Stop calling. This is easily the worst customer service experience of my life and I would caution anybody from ever doing business with the Raleigh, North Carolina location. The pure and utter indifference and frankly hostile attitude for refunding my money was baffling. It's basically like if I got an item from them and paid the store next door then couldn't understand why they think I should pay them. Anyways, what an awful place. Stay away.

    When I found out I was going to be an Aunt, visions of tiny checkerboard Vans, Fugazi onesies and…read moreskull patterned recieving blankets danced in my head. Then I remembered it wasn't my baby and headed over to Janie and Jack. Gorgeous traditional clothes, layettes and accessories with a staff knowledgable about sizing. It is pricey but if you size up a season you can find steals. I found a hand knit romper and silver Mary Janes for under $20. The store is neatly laid out unlike the chaos that is Gymboree where the shoppers behave like that last pair of teddy bear print tights was the antidote to the poison they just swallowed.

    Vineyard Vines - menscloth - Updated June 2026

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