After being a customer for almost a decade ( my first appointment was in 2015/2016) I found a new…read moresalon. Bri the stylist the last few years constantly cancelled and rescheduled appointments, leaving me to book at another location/ with other stylist. I'm tempted to post 2-3 years of texts messages of her cancelling and rescheduling not including all of the phone calls made by the receptionist). This wasn't for family it would be for social events, to extend her vacations or if it wasn't to cancel the actual day, it would be to move my appointment up hours earlier the day of or the day before. I'd say 80- 90% of my appointments were rescheduled/ cancelled over the last 2/3 years. Most recently I had to book with another stylist at the other location (see review) who destroyed my extensions. My new stylist confirmed the incorrect placement and the inability to salvage them. When I complained about what had happened I was told to buy new extensions at my next appointment. These still had at least 6 months of use and are very expensive. I refused to let the stylist who then tried to lie about what happened fix my hair and have me pay for it. If she had taken responsibility for her mistake I would have felt comfortable with her fixing it. I insisted for a refund for the cost of only the cut and move up (not the color, she did a good job on the color) and was met with back lash since "they don't do refunds". They threw in my face the fact I was in the hospital and had to last minute canceled (2 hours before my appointment) as I didn't contact them sooner because I was sick and unable to ( they evens called it a no show). All while failing to see how she cancelled/ rescheduled the majority of our appointments the last 2/3 years for social engagements. I had only last minute cancelled once in about 10 years. And we parted ways. The entire situation was handled unprofessionally and inappropriately. Bri had other wise done an excellent job on my hair over the many years I had gone to see her. I'm happy to say my new salon respects my time and my schedule, is consistent and the quality of my extensions is much better. It was for the best.

Amazing. Seriously. One of the best salons this country has. Staff is amazing, goes above and…read morebeyond. These people are artists and incredible at what they do. End of story.

Maria did a great job cutting my hair. Very friendly and timely. Great work, Edwin Paul!read more

Holly Carver rocked the cut and color on my wife Lesia! Right in our own neighborhood too!read more

This place is not just a hair salon, it's straight up a sanctuary of girlhood. From the second you…read morewalk in, you feel genuinely welcomed. The vibe is warm, stylish, and so thoughtfully done. Every little detail feels intentional and so freaking cute. What really sets Chaos apart is that it's truly full service. Haircuts, color, lashes, massages... you can come in for one thing or make a whole day of it. The head massages are unreal. I always drift off into a tiny piece of heaven and forget the outside world exists for a minute. The quality of service is consistently amazing, and you never feel rushed or overlooked. The receptionist who calls you back is ultra friendly, which immediately sets the tone. I love the color bar setup too. You can sit, work from home, sip your drink, and just exist there comfortably. When the weather's nice, they open the big garage door and it feels airy and fresh (spring is perfect for that... summer can get a little hot but still worth it). I've been coming here on and off for 20 years, but recently started coming regularly and honestly... this feels like home now. Chaos just gets it. The service, the quality, the atmosphere--it all clicks. Highly reccomend if you want more than just a haircut

I had to review again. I just couldn't help myself. I absolutely LOVE this salon. This past…read moreThursday was my second experience at the salon and this time I saw Meg. She was a doll. I wanted more blonde without going fully blonde and she absolutely killed it. My hair looks AMAZING. Meg is a little newer and I absolutely love that she asked for help from a more experienced stylist to make sure I got exactly what I wanted. A little bit of humility goes a long way in my book. The amount of talent in this salon is incredible. I fully trust my hair to these amazing women. All the ladies are so helpful, so sweet. They treat you like a queen. You literally walk out feeling like a goddess. Top notch service and top notch talent. They really go above and beyond. Plus, there's puppies. If you're looking for a new salon, GO. I promise you'll be so happy that you did.

I loooovvvveeee my new hair! Jackie really worked with me and helped to get my hair back in a…read morehealthy path but still giving me what I want. I felt completely comfortable and I trust her with my hair!

I come here all the time for my hair and my eyebrows! I won't go anywhere else. The customer…read moreservice is great and the stylists really know what they are talking about!

When I moved to Michigan, I didn't know where to start when looking for a stylist…read more I checked reviews, but often the results are disappointing. This salon is located in a little strip center, with a non descript store front. I'm so happy that I found Plumbrook Salon, and Rita. A reminder not to judge a book by its cover. My hair has never looked better! Rita is an amazing stylist. She and her staff are all very professional. I'm a happy customer!

Rita is the best. My mom and I have been going to her for years. Not only that she knows exactly…read morehow to fix your hair but she's very kind and understanding.

Love this salad and the ladies who run it. Everyone is so friendly and they are especially good…read morewith kids. The salon is also very clean, bright and welcoming.

I went in for the first time for a haircut and discussed with the stylist what kind of cut I…read morewanted. I brought pictures and told the stylist about my hair, the products I used, etc. The stylist then proceeded to give me the exact opposite of what I requested. I wanted hair pushed back from my forehead. Stylist cut and blow dried my hair forward like bangs. I told stylist I did not want ears exposed. Stylist cut hair super short and in a V exposing my ears. I told stylist I did not want texturizing and explained why it was a bad idea for my hair type. Stylist proceeded to texturize despite my asking her to stop. I think the stylist I had only knew one hair cut and it didn't matter to her it wasn't what I wanted. That's the cut she gave me. I will not go back.

I was really impressed with Liz. She listened to me and gave me the cut I was looking for. It's…read morehard to find a good stylist and I think I finally found one.

Liz is amazing. I know each time I visit her salon, I'm leaving with not only a great guy and style…read morebut I received great service in an enviroment that clean and comfortable

I love this salon! Nensi is very friendly and professional! She always does an amazing job on my…read morehair and eyebrows. I dyed my hair 4 times, and always get regular cuts, and every time the results are perfect. Highly recommended!

Clean and beautiful place, Friendly and professional service from Nensi! highly recommend!read more