Was unable to remove my prior review…read more Am working with Eds Body Shop as cost of repairs from a crash exceed Insurance value of car. Had added enhancements on car. Am looking for a detailed list of repairs to discuss. Or if Eds recommend second opinion.

So far the pervious posters review has not been my experience at all. Communication has been…read morehorrible. They have never called me. I've had to call them every time the truck was supposed to have been done and wasn't for some reason or another. Last week it was early this week. Wednesday it was tomorrow. Thursday it was tomorrow by 3. Today I had to call at 2:00 to make sure it was done and was told I could pick it up anytime before 3:00 because they were closing early. When I asked why they never called so I could actually make it there by 3:00 she claimed she had just then been told it was done. I really don't believe her this time. Every time I have called she was just about to call me. She did make arrangements for me to pick up the car on Saturday, but it really is the least they could do at this point. They have had the vehicle for 22 days for a $3,000 repair. In the end they did good work. Worked out the details and met us on Saturday to pick up the truck. Will I go back? I don't know. I sure do wish they communicated better.

Rob and Sue were a pleasure to work with. They communicated well and had my vehicle done when they…read moresaid they would. The work was outstanding. I am very particular when it comes to my vehicle and it was indistinguishable from a factory finish (black paint too!). One small detail I really appreciated is they left my vehicle inside when I came to pick it up (it was raining at the time) so I could see the finished result in good lighting.

Beautiful work! Very personable, down-to-earth people, great customer service. After the initial…read moreinsurance report, they handled the insurance adjustor, calls, etc. And because this was a hit-and-run, things got a little confusing. But they helped explain everything to us. They worked around our schedule to get it in and they completed the work in a very reasonable time frame. Most importantly, the car looks as good as new!!! I will not hesitate to call them for any future auto body work we may need.

This is the ONLY PLACE to service your vehicle in Otsego and surrounding areas!…read more From initial contact with Dawn to Service Manager Travis and Detail guys our contact was EXACTLY how you hope to be treated by a service provider. Continously updating us with details, questions and expected completion date. In addition the family curse struck. Just our luck, the day we were to pick it up...someone hit it in the parking lot. Again Dawn came to the rescue. She assisted us with the information to deal with the matter. The repairs done were excellent, absolutely no complaints. Bonus...they detailed the inside of my vehicle too AND we did not have to return our Enterprise Rental, Dawn handled it for us, bonus surprise! Almost forgot, they will arrange towing (!) if your insurance allows. I love home town companies and the service they provide *Tell em the burds said hello

Absolutely terrible! If you have been in accident I beg you, go anywhere else…read more.. We had an accident in August. After waiting about a month to even get in, we dropped our car off. They said they would be able to fix everything up no problem. After about a week they gave us a call letting us know it was going to take a bit longer. No problem, we know everyone is short staffed. After three weeks in the shop we expected our truck to be fully fixed and ready for us to continue using it as our daily driver. Upon pick up, the only thing that was fixed was a few cosmetic things... the steering wheel was completely out of place, the plastic pieces they took off on the inside where torn off and not put back on properly, plus the car was veering off the road . We let the shop know that the car was not driving at all like it did before the accident. They proceeded to say we were lying. We got a second mechanics opinion and they stated if the car was driving like it is now before the accident, it would show on the tires, which it does not. So we concluded that this would need to be fixed. We let auto body USA know this and they claimed we were still lying and that the truck must not be our daily driver. We tried getting the damages to our car covered under insurance as this was a cause of our accident. Auto body USA proceeded to tell the insurance company that the truck was like this before and we supposedly told them this. Even though they have never even seen our truck prior to the accident. Customer service was terrible, there was no transparency in anything that was done, no quote was given, and extremely unprofessional. We were hung up on when trying to talk this out with a representative and it was like pulling teeth trying to hear back from anyone on the team. Here we are in December, still with a broken truck. Trying to save people from the same trouble we went through!

I always enjoy finding ways to support local entrepreneurs and economy however this one was by pure…read moreaccident. We needed to replace our discontinued outdoor chair cushions and stumbled onto SladeKraft, really out of necessity. They did save me $600, partially because we just recovered the existing cushions vs replacing them. But we couldn't be happier with the end result. Glenn was very responsive, competent, and precise. He quickly assessed what needed to be done and didn't hesitate to reach out when he discovered challenges that could impact the final outcome. As a result we got exactly what we envisioned and are very happy with the final product. Check out the pictures to appreciate the quality and craftsmanship that was required to make 2 identical sets of cushions so that the stripes on this Sunbrella material was all properly aligned (that was all Glenn). Glenn has an excellent sense of urgency and is extremely personable making the entire process easy!

I called them earlier in the day to see if they had what I was looking for. I drove up to Wayland…read moreand purchased it. Staff were absolutely amazing.

My first negative review ever online,.when I purchased the trailer, they were nothing but nice and…read moremade me feel great. There was damage to one panel and the license plate light, they said they would take care of it no problem. A few other problems came up about took the trailer back to them on December 7 of 2024 and haven't seen my trailer since. Today is May 20, 2025. If I sneak in a call I get that beating around the bush feel. They made me feel like the interior panels wouldn't be covered under warranty delaminating, but the manufacturer assured me it was. No responses to emails now. I am in negotiations with lightning trailers to fix some of the problems and they won't even call them back. They backed into my trailer and damaged a few more panels. I asked for pictures about a month ago and they won't send me pictures of the damage. I live over 2 1/2 hours away so I can't just drop in. michael's Customer service is horrible and warranty. Service is horrible. I can't believe I am the only negative review on their page.

We had repairs done on two cars within a month of each other and both were done on time and with…read moregreat results. One car was a minor body repair and the other was a creaking and clunking noise at the back of my minivan. They were able to complete the body repair without painting and quickly diagnosed the problem with the creaking and clunking which turned out to be a minor (less than $300) repair.

I would never recommend this shop I brought my car here to get a timing chain done my car had no…read moreissues prior to the timing being replaced it made no noises or anything I had the timing done drove it maybe 50 miles and then my crank shaft sensor went out had to have that then replaced my daughter was admitted to the icu with rsv for 9 days so we had to drive back and forth from there and not even 800 miles later my car just out of random spun a rod they refused to take responsibility when my car was completely fine other then needing the timing done the mechanic Peter even said he don't understand why it did that that my motor was clean and no signs to indicate why that happened and just keeps telling me that I should have done my research on my car before buying it and every place I've called about said it made no sense for my car just to spin a rod unless they dropped something down into my motor while doing the chain but they refused to do anything about it or any sort of compensation for the face I didn't even dive more then 800 miles on the timing chain. I wouldn't take your car here for a repair unless you're willing to be stranded without a car and a company that will not compensate for their shitty work.

We were about to camp in Grand Rapids when our vintage fiberglass camper's wheel lost all but 1…read morelug, destroying the wheel, the hub, and the lugs. It was a blessed chance that we stopped here! They knew what to do and where to get the parts. We dropped off the camper and went to see the city, leaving our cellphone #. Later that day they had everything they needed but our o.k. and credit card information, which we gave them. When we returned that day before they closed, Jamie carefully showed the damaged parts and what caused the damage. Their repair was far more thorough than when we originally had the camper renovated two years ago. They also showed us other problems with the camper which they fixed. We felt incredibly fortunate to have found them.

This place is the biggest joke around. I have just been sued by them for work they never did. I…read morebrought my car in last summer to have it looked at. I dropped it off and picked it up 1 day later. They told me a whole of bunch of things were wrong with it. I scheduled a time to bring it back a week later. When I got it home the car started to over heat (which was not the reason I brought it in for). I realized all the radiator fluid had been removed from my car. I figured I would just bring it to my friend who was to busy in the first place to have it fixed. which he did. Then I got a bill from the Toybox stating I owe them 379.29. I called and asked why I would owe them for services that were never done. I was told I would get a call from the owner. 2 months later I get a call stating I better pay them there money and I told them over my dead body. Then today they are suing me for 379.29 for something I never even gave them the opportunity to screw up. I will see you in court happily with my attorney and my mechanic!

Full service shop. Professional service. They know what they're doing with performance Harleys…read more Dyno and machine shop on site. Prompt email communication. Fair prices - well organized invoice. Only shop in the area I would trust.