On our way to a place further north to pickup a trailer we decided to stop by at this place to see…read morewhat they had and how we'd be treated. Given the review that was first on here we were naturally a bit reserved in doing business with them but the staff made us comfortable and was very generous with time and explanation. The price was good and the time spent at their desk was minimal. The facility was well stocked and brand new. We decided to give it a shot and are happy with what we bought and how they treated us. Naturally you must always also consider what happens if things go awry, as Vicky's story and photos illustrate. I think the owner put effort in to fix but lots of in-hindsight bad decisions seem to be made by both sides. So, long story short, we went here, got a good deal and the exact trailer we wanted, good advice and speedy service. Hope this adds some balance to the rating. For trailers you can tow home: 0 worries that this is a great place to buy from. When putting shippers in the middle? Not sure if any place would come out clean.

What started off as a ok customer service experience quickly turned into a nightmare. I bought an…read more80k Toyhauler that was made by ATC. They are supposed to honor ATC warranty work because they sell them there. At first they were helpful in servicing the trailer under warranty, but then decided not to service my trailer that was still under warranty. They told me it was because I didn't buy it from them, even though they are one of the biggest dealers of ATC in the Midwest. They also said they weren't going to sell them anymore because of quality issues, even though I see them for sale in front of the dealership every time I drive by. When I purchased it, they were all sold out because of Covid. I bought it in Indiana knowing they sold and serviced them In Kalamazoo. It's like having a Chevy dealership unwilling to fix a Chevy under warranty. I ended up having to sell it because they were the ones I was depending on to work on it. I lost 10k in the transaction. Luckily the person buying it from me was out of state and would never ever need Premier Custom Trailers for warranty work. What a nightmare they created for me as a customer! Do not deal with this company if you value your sanity and your dignity. My biggest financial regret in recent memory. On top of it, there is an attitude that quickly shifts against you if they no longer care about helping you. Avoid!

Dave and his staff are absolutely wonderful! We started off our experience with an extremely easy…read morepick-up, where Dave was sure to thoroughly explain the RV and answer any and all questions we had! The drop-off was just as easy and we were greeted with the same hospitality we started off with. We will definitely return to Dave's RV Rentals for any future rentals.

From the owner: We Rent Reliable RVs at Reasonable Rates in West Michigan…read more Visitations are by appointment only. Please call us to set up your dream RV Vacation!

We are always impressed with our experience at West Michigan Rv. They are knowledgeable, so…read morethorough, always helpful, and friendly. Most recently we had a last minute issue with our rv water heater. We called them, and even being extremely busy that day, they had us send a picture of our issue, and made the repair that day. Not only that, but the charge came in far less than originally quoted. I value that honesty. They've earned their five stars.

West Michigan RV is THE BEST place for RV repair or storage. Customer service is the gold…read morestandard. They went out of their way to get us in quickly, even though they were quite full. Their prices are fair, and their attention to detail is remarkable. Over the phone they are very friendly and pleasant to talk to, and very professional. Very few businesses have customer service as top notch as West Michigan RV. We were so impressed. I would drive many miles to have only these guys work on our RV. We are customers for life.

Scam!!! Do not use this towing company. Had an accident, the police sent K & R Towing to tow my…read morecar when it was still driveable. First the driver asked me to get all of my things out of the car. I said no, I own the car need it towed to my house which was only 1.5 miles. Gave him a check when got to the house. He would not unload the vehicle into my driveway, I was specific that I will have it repaired or scrap it myself. Driver took off with my vehicle. Went town to their yard to get my car back and they claimed I had to sign the title over to them for the towing fee. I could not get the car back. This is FRAUD!!! Charged me $219 for 1.5 miles of towing and I could have scrapped it for $550. If the police ever call you a tow truck do not use this company.

They are running quite a scam here... Jennifer specifically stated that if we signed the title over…read moreto them for our totaled vehicle that only had PLPD it would cover the towing costs and storage fees - get to the lot to get our stuff out and Jennifer states she never said that and they charged us the towing fee $290 then refused to have a sale price put on the vehicle title. If you have a choice use a different honest towing company in the area - unfortunately for us we had a terrible accident on Thanksgiving night and had to use what the Sheriffs dept sent - would have been fine except they do not honor their word (specifically Jennifer).