VIP Salon', I will be coming again! Hector was absolutely amazing! He walked me through the entire process, explained everything in detail, and made sure I felt comfortable every step of the way. His communication and attention to detail were top tier. And Gladys, the owner, is so warm and welcoming -- you can truly feel the positive energy as soon as you walk in. Such a great experience overall. Highly recommend! Muchas gracias! read more

Es un salón de profesionales la calidad de todos los estilistas es muy marcado . El trato la puntualidad y la forma de servicio es máxima yo lo recomiendo 100 % . Yo fui recomendada y me sentí tan bien y complacida con el trabajo que me hicieron que ya no voy a otro lugar para arreglar mi pelo ... para mi lo mejor . read more

I returned to this salon this morning, after going to another salon for a few years. Yesterday, I went to my now "old" salon and got a terrible dye job. Thank goodness for Letty & Gladis of VIP who saved me today. They managed to take jet black hair into beautiful brown hair. The results are spectacular! I'm so, so thrilled with my hair now. I can't thank them enough. I will definitely be returning to this salon again soon! read more

Happened to walk by so I decided to give them a try. Not gonna lie but it was the best fade I've ever had and price was reasonable! I think his name was Jackie. Too bad I live in TX cause he would be my new barber/stylist! read more

Haven't had any of their services. However, by just interacting with the workers when I asked for just a cut that cost $35 dollars (no wash, no blow dry!!). I was about to let my hair down to show the length and was given a price before, seems given blindly in my opinion. They didn't even bother to look at my length or ask what style. Too pricey for me in Guttenberg. read more

I think this is the nicest salon in Guttenberg and West New York. Very stripped back interior that is as comfortable as it is contemporary. They are more than reasonably priced Felix is my go-to guy for cuts and I'm not an easy client, this hair needs careful consideration and a strategy. He gets it, and gets it right. Every single time. I have sent women friends to him and they have all been pleased. In one case, the cut was transformative, and he made my friend truly beautiful. No. Easy. Feat. read more

Staff barely speak English and behave absolutely unprofessionally when in the wrong. On two separate occasions my haircut appointment was ignored. The first time it occurred I was left to wait in excess of 40 minutes. No apology or even acknowledgement of this was given. On the second occurrence after waiting 10 minutes I questioned the barber Javier. His response was "yeah but I working" knowing I was scheduled for that time slot. AVOID this place is you expect your scheduled service to be honored. read more

Called and made an appointment to guarantee that I will be seen on a Friday night. Walked in there no receptionist to welcome you. The staff barely speaks English luckily I know the spanish language so I was able to communicate. To my surprise I wasn't given an appointment. One of the male stylist agreed to blow out my hair, but had a major attitude. Didn't even speak to me or say hello to my husband. Not a good vibe, the only reason why I didn't give it a one was because my hair was blown out very well. My advice go somewhere else. read more

Worst place I've ever been. It's better to take 20 minutes walk to go another place. This place is totally DISASTER! Worker whose name is Javier is a time consuming person ever. Already two times I waited him to have a short man haircut, he said I needed to wait 25 minutes. First time I've waited 2,5 hours. And today I waited for 45 minutes. As they say I need to get an appointment. After I showed the door and the sign says "Sundays appointment only", they said I need to make an appointment for every day. There's no sign says that and nobody told me that before. All this waiting time issue they do is on purpose, I totally believe that. Again? No way. I'll take bus and go to Bergenline Avenue, at least barbers are honest and polite there. This place is definitely the worst around here! read more

I have been going to Gladys since the age of 18 (I am in my late 30s now) Gladys is excellent, very professional and she really cares about her clients. Gladys and her team are courteous and welcoming. You will not be disappointed! read more

I'm honestly really disappointed that I have to write a negative review but I have to warn my other curly haired girls. Long story short I did the big chop and have been letting my hair grow out for 2 years and with 1 haircut from this salon all that has gone to waste. I didn't give it 1 star bc they at least bleached it evenly but not even the color was the color I wanted. It was supposed to be platinum blonde with darker/light brown roots. The only thing that was semi decent was the blow out. Now that I've washed my hair my fro is in a terrible shape. Thank god the integrity of my curls is still there. I'm just super disappointed because I specifically asked on the phone if the hairstylist knew how to cut curly hair but I knew it was a lie once he straightened and then asked to cut it. Overall I take responsibility bc I should've known a salon that describes itself as being European probably wouldn't know how to cut my type of curl pattern. Still, if your stylist doesn't know how to cut curly hair, don't lie about it. read more

On 12/22/21 I went to this salon for my color and highlights. They changed receptionists. The old one was courteous and helpful. The new one, Amanda, is rude and unprofessional. I came in at 9:50 AM for my 10AM appointment. I sat there for 35 minutes waiting for my stylist, Mr. F. I tried to call him on my cell phone but there was no reception. I asked Amanda for help and she told me she didn't know the password. However, the owner, Gladys, told me to ask Amanda. Amanda has been abrupt with me before but this goes beyond rude! At 10:30AM I asked Amanda again and she told me that Mr. F would be delayed. SHE SHOULD HAVE TOLD ME THIS WHEN I WALKED IN. I also blame Mr. F. He called my Long Island number at 9:30AM where I was staying with a friend. How could I be in the salon at 10 AM if I waited for his call there? He should've confirmed the night before. When I told him what Amanda did, he said that he didn't want to have problems at the end of the year. I am the client. My hair color cost A LOT of money. He should've been concerned with my needs. In addition, I had to pay by check because the shop, which always took credit cards, would only take cash. Good thing I had a check because I don't carry tons of cash in my wallet. MOST harmful of all to my hair was Mr. F's lack of concern for same. Three months ago when I had color on my hair, he said it needed deep conditioning but DIDN'T tell me what to buy. Yesterday, when I asked him what to get, he said I should buy it in the drug store as the shop was very expensive. BUYER BEWARE: Do not go to this salon. To conclude, Mr. F never apologized for being late. Amanda should be fired. She not only is rude but I had to ask Gladys if it was okay to pay by check as Amanda wouldn't answer me. BUYER BEWARE: DO NOT go to this shop. read more

Worst experience ever. I showed the picture of the color I wanna get to Iri and I told her multiple times that I wanna be blonde, but naturally blonde. Iri doesn't speak English, so she asked the administrator to help us with the translation. Then she asked if I wanna keep my roots darker, and I said "yes". Just like on the picture. So what she did - she gave me highlights and to the curls in between she put very dark grey. I noticed that even on the wet hair, and I told her - that it is too dark. Iri kept saying "No, no, no, it will be very beautiful." When she washed my hair I was completely stunned and destroyed. How the hell person, who studied colouristics doesn't know that white and dark grey equal grey in combination? It's completely not professional. For all these experiences they charged me $250, which is absolutely insane. This is Manhattan price and what do I pay for? That somebody damaged my hair and gave me 50 shades of grey??? I must say that they suggested to fix my hair next time when I come for free, otherwise they will return my money. So I came the next day, on Sunday. This time administrator shampoo my hair and put instead of grey - beige, but it doesn't work. In addition to that my hair turned to complete dry and I am so desperate right now. Nobody return me my money. read more

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I love this salon and have never left feeling disappointed. Javier has been cutting my hair for about two years now and he's a perfectionist when it comes to his work. I get constant compliments about my hair since I've been going to him and would never switch. Also, the staff are friendly and accommodating, so I really don't understand the negative reviews from the other Yelp members. read more

This was my fourth trip to the salon my hairdresser was Catalina. I say was because they will not see me there again. They have the worst costumer service I have ever experienced . The first two trips were fine I made an appointment went there I was serviced after a few minutes wait. My third trip I made the appointment for 10 am I get there the hairdresser was no where to be found, they made a few phone calls then she showed up after 45 minutes with a,million excuses,. I figured I give them another chance anyone can make a mistake right? Well, today I made the appointment for 10 am again walked in 10:05 I gentleman was there I said I have a,10 am with Catalina, he barely lifted his eyes didn't say a word. After 20 minutes of looking at him I asked him do you know if Catalina is coming in? He said I don't know if don't have a phone number to call her. Needless to say I walked out and they will never see me again. They have my phone number you would think that they would attempt to apologize read more

I called and asked for an ASAP appointment to get my hair blow dried. They said to come in 10-15 minutes. When I came in there was nobody at the front desk. After about two minutes a girl came to the front. She told me to have a seat and then proceeded to fix her hair and check herself out in the mirror. I waited 20 minutes before leaving. The woman who I was waiting for finished her client and then started another while I was waiting. Why tell me to come in 15 minutes if you're not going to be ready in 15-25 minutes? read more

Worst customer service ever. Made an appointment, was told "she" left after I was standing there for almost 15 minutes without even so much as a hello. I was on time, but my appointment was obviously not written in their "book" and was treated like dirt because I wasn't fluent in Spanish. Unbelievable. Don't bother. read more

Omg the customer service is the worst ! So I got there and had to ask the girl if she worked there cause she was so busy laughing and talking to the stylist . Finally I got am appointment with javier that works there . So I show up 10 min before my appointment at 3 no one talks to me until 3:10 . I see someone comes in and he takes her first . Finally Ashley comes up to me very nice girl and ask if I'm ready and I ended up going with her . Haircut was ok especially for price . It was $15 I'm use to paying $65 in Edgewater . Will I be going back . Yes . As far as customer service I guess you get what you pay for . read more

Unprofessional. I called to know how much is a hair cut for my 13 year old daughter the receptionist told me $25 I end up by paying $60 my daughter has soft normal hair . Embriss didn't want to finish her haircut until she blow dries it so I thought I will pay 45 max I mean I it's a 13 years old ?!!! read more

Very bad. No customer service n they didn't have the necessary to say sorry. Very poor. Never again will I go to this place. Stay away

I love this salon! The stylists are incredibly friendly and personable! They have amazing customer service and always aim to please. They would be more than happy to consult prior to getting a new hair style. I am very please with the results! read more

The best salon! Gladys is amazing, very honest and super professional. I love everyone that work there.

Ok, I came to this salon visiting from Boca Raton, Florida. I have to say I was impressed with the salon. Visually it is appealing and looks very much like what a true hair salon should look like. For a Guttenberg location, it was aesthetically appealing compared to the other run down salons in the area. A woman named Iris did my hair. I could tell she was very seasoned and an experienced hair dresser, she did a single process color, cut and blowout for me. She did a lovely job. The color came out looking very rich and even, however I found it pricey. I was charged $160. Living in Boca Raton in an area that's very affluent and pricey, I get charged $120 in a high end salón for the same service.. I came here because my girl back home is away on a maternity leave and I was in town visiting my sister. Overall, the service here was great but for Guttenberg, I found the pricing to be rather high. I don't think I'll return here for that reason. But if you want a good colorist go see Iris.. she's really good read more

I've been doing my hair with the owner, Gladys, since I was 16 years old. Never disappointments and her prices are very fair compared to other salons. She does get booked, but I always book my appointments way in advance. Certain jobs take longer than others and when I go, I set my Day aside because I know I will be there for a while. I highly recommend Gladys! read more