Got a bridesmaid dress altered here. Straps were altered unevenly. When I picked up the dress, I…read moreasked if I could try it on to make sure it fit correctly. Owner became offended and told me that customers never ask to try their clothes on. There was also a stain that was not there beforehand and she insisted that it was stained when I dropped it off. Honestly I'd probably go somewhere else for alterations.

Earlier this month, I had 5 pairs of pants hemmed. When I tried them on at home (after the…read morealterations), all five pairs of pants were too long and were dragging on the ground. I wore them with the exact shoes they were measured with and I did not wash or wear any of the pants. I brought all five pants back in the store and spoke with the owner directly, telling her that all five pants were too long and they were dragging on the ground. I asked if I could try them on and show her. She said that if the pants were too long, then it must be because I wanted them to be long. I said, "No, you have hemmed many of my pants and you know I do not like them that long." I asked again if I could try them on and show her. She said "No, it doesn't matter. I don't make mistakes. YOU must be the problem." She refused to even look at the pants, so I left. BEWARE! I have taken my alterations to Shockoe Bottom Cleaners with a total of ~15 pairs of pants to be hemmed over the past 18 months. I chose them because they are close to work. I have never had a problem with them prior to this week - they are usually very nice, as I am a regular. I feel a true measure of a store's integrity is how they view customer service and if/how they try to please their customer. I am a regular (they know me by face) and they still refused to treat me with respect. It is a shame because now they have lost me as a customer. (I cannot speak on behalf of their dry cleaning services, although they seem reliable.)

Superb and highly professional service. Staff is extraordinarily courteous and very timely with…read moreservice. Only cleaners in the West End of Richmond that we would consider using!!!

I have been going here or alterations and dry cleaning for over 3 years now and I would not trust…read moremy dry cleaning and alterations with anyone else. My first visit I needed measurements for a Sari and while some places charge for this service they offered to do this for free for me. The staff is always friendly and learned my name after only a few visits. I am short so every pair of pants I buy needs alterations and every time they have come out perfect. While this place may be on the higher end price wise I am a firm believer in "you get what you pay for", and the Village Clears place has never disappointed.

This is one of the best laundromats I have ever been to. I did use 3 dryers and one of them didn't…read moreget hot and they gave me back my 75 cents with no problems. It was HUGE, A LOT OF MACHINES which is awesome .. and it was also very clean and not crowded... I have been twice so far and both times I was in and out and only a few other people there so it was easy to social distance.

0 Stars Worst customer service ever. When I reported to the…read moreworker about the broken machine I was given a number to call to request a refund because I paid twice for a washer and the extra drying required because the clothes didn't spin all the water out of the clothes. I was told I would only be refunded the cost of one wash and no dryers. I will never use this place again. Signed, Keep your $3.50. I'm never using you again.......(loyal customer for last 3 years....)

Phenomenal quality of services, as well as courteous and professional customer service…read more What else should one look for in a local shop with expert alterations, pressing, cleaning; all done at a more than fair, incredible price & value, delivered with a rare for today politeness? I can work around their limited hours and it's worth it.

Great service and attention to detail. Super fair prices. Kind owners. I've been to lots of dry…read morecleaners and this was one of the best. Next time I'm in RVA, I'll bring my delicate and dry clean items only here. Support small businesses they often have incredible service.

I recommend doing laundry here, it's clean and quick. I didn't interact with the owners but the…read moreother patrons were friendly and considerate. They have multiple small and medium washer/dryers but only a few extra large size. Pricing is typical $3.25 small washer, $4.25 med wash and $7 large for about a 24 min cycle. Dryers are 25 cents per 5 min on smaller unit and 50 cents on large unit. They only take quarters and have a change machine available. Getting all your laundry done at once is a fair trade off especially if you are only doing this occasionally. Vending machine has snacks which range from $1.25 to 2.00 which is actually cheaper than cvs snacks however the beverage machine is expensive so bring your own drink if possible.

A very clean establishment. I live in Churchill and will…read moretravel the distance. To do my laundry there.

Great prices and a longtime valued Lakeside business neighbor. Excellent cleaning and service.read more

I've trusted Hummings for ages. I now drive from Southern Chesterfield to have my cross stitch…read morecleaned. I used to live in Lakeside but moved South a decade ago. The fact it's cleaned in house (no worries that my project will get lost) and with never an issue makes the trip worthwhile.

Amazing service! My wife had our 3 child and having the Wash & Fold service during this time has…read morebeen a great help

We moved to Richmond two and a half years ago. We have been using them for pickup and delivery for…read morethe whole time since then. They have never lost anything. The laundry and dry cleaning are both excellent. Their pricing is extremely reasonable given the excellence of their service. We have found their customer service to be courteous and responsive always. They run an excellent business.

After my nightmare experience at a previous Coin Landry finding this laundromat was a God sent. The…read morelocation is extremely clean and the machines seem to be fairly new. When I entered the building my nose was assaulted by the smell of fresh clothes. The attendant , Ms Washington, was extremely friendly, and didn't give me a hard time about not knowing how the machines work. When you enter to the left you will find carts organized by size and to the right of the door is a card kiosk. The kiosk takes both cash as well as mobile tap. Once you enter the amount you would like a plastic card is dispensed for you to use. This card can be used on both washers and dryers and at all of their locations. You can check your balance or add money to this card at the kiosk at any time. I came on a Wednesday, which happens to be " Wacky Wednesday" and all washers were half. Washer sizes and prices are listed below ( I came in on a Wednesday the prices listed below are 50% off ) 12x - $7.47 9x - $5.97 6x - $4.47 4x - $3.25 3x - $2.47 2x - $1.75 I was thoroughly impressed with how much the largest washing machine was able to fit. ( 12x ) I was personally able to get 1 King comforter, 3 twin comforters and some left over clothes that didn't fit the other load. Each load no matter the size of the machine seems to run about 25 minutes. There's a space on top of the machine for you to add fabric softener and liquid laundry detergent. I also like to bring sent beads that I toss in for extra smell. The center of the room is filled with different seating areas and there is even a little children's area in the front to the left. There are folding tables along the side with the dryers. I will definitely be back and in a weird way the experience was so enjoyable I'm kinda looking forward to it.

Very clean and fast machines. Overall cost is fair but soap and other stuff is expensive so bring…read moreeverything you need.