I was rear ended in a parking lot and took my car to VIP Collision Center. I also had some work that was outside of the accident done. Courteous, timely and good work. They even washed and supplied me with a Covid Stimulus package (nice to get a present). Thank you Alfred and Barbara. read more

Alfred and his team did an amazing job! Staff was friendly and helpful! Happy to have our car home and good as new!

VIP Collision Center was great got me in fast and got my truck back looking just like new. read more

VIP Collision Center - Did a great job fixing my rear bumper and tailgate. Gray color match. - Body Shops Near Me - Reno, Nevada

I've taken my truck to this body shop twice now. And I must say, they have some of the best customer service I have ever experienced. They were very punctual and thorough with the repairs/replacements, and to top it off they completely detailed the interior and exterior of my vehicle. The thing looked brand new both times I picked it up. And Barbara (the wonderful woman at the desk) even went so far as to pick me up from Enterprise when I returned my rental after they were finished with my truck. Just so I didn't have to pay for an Uber. I highly recommend this location to anyone who needs work done to their vehicle. Incredible customer service. Impeccable auto-body work. Nothing short of a top-notch body shop. read more

I genuinely wouldn't take my car anywhere else. Barbara and her team are so trustworthy, they truly care about their customers, and they really made me feel like my car was in great hands. I was able to get the part I needed for a really great price that I wasn't able to find anywhere else!! Thank you so much Barbara for everything!! read more

Beware of being charged much more than the estimate. We were given a written estimate for $693. Picked the car up and were told it would be over $1100. No one called to discuss this with us. We went around and around with the woman in the office and refused to pay that amount. Asked to speak with the estimator and was told he no longer worked there. There were several other customers in the office listening to our discussion. She finally told us the work wouldn't be warranted if we didn't pay the higher amount. We said fine and paid the $693.00. Another customer came and talked to us outside and said they did the same thing to him. The area they fixed on the car wasn't cleaned up and there was still tape inside the door. An employee came and cleaned it up and took it back into the shop to check some molding he thought was too loose. We appreciated this, but it should have been done before we got there. read more

I had gotten estimates from 2 other companies as well as asked when my car could be repaired. The estimates were higher than VIP and the dates were far out. I sent pictures to VIP to get an estimate plus requested confirmation of the final price once I took the car to VIP. I was able to get the car into VIP immediately. Marisol, the receptionist, and Elsie, an estimator and also seemed to be the manager, were very nice and pleasant to deal with. My car had been sideswiped by someone and had dents, scratches, and paint missing. In addition, the paint was pearlized which is more expensive. VIP did an incredible job - looks like new - and the car was returned to me sparkling clean. And the price was less than the other 2 companies. read more

Barbara and team were great! While I hope we don't have to see them again any time soon, they were the nicest people to deal with on our repairs! And they fixed our car in a timely manner. Highly recommend VIP read more

Update: after a couple days having the car back, noticed a little paint run and waviness in the hole we had gotten filled. Called, Barbara was super nice about it, and talked to Alfred and he said bring it in. They had it scheduled back in just a few days. Got it back again, and it looks awesome! Everything's smooth and looks like there never was a hole! He also went above and beyond big time, wrapping the chrome around my windows, which we had discussed previously, and didn't charge me for it, for having to bring the car back in. Way above and beyond, still would definitely recommend! And will definitely be back if any body work is ever needed again! read more

My car was side swiped from front to back and VIP made it look as new. They even did additional body and paint work that was not part of the original quote, at NO extra charge. I had originally gone to Diamond Auto Body and was quoted $2,100 higher to do the same repair. I was very happy with my experience from start to finish and highly recommend the people here. Thank you . read more

Absolutely stellar team. Professional, courteous, kind and trustworthy. A rarity to find now a days in the body shop business. These guys you can trust to take care of your vehicle and give you special kudos if you bring them something that is clear to see, you take care of. Thanks for your prompt repair of my beautiful Acura, I'll bring it back should I ever need to. read more

VIP Collision is the place to go for any of you auto body needs. They did an amazing job on my vehicle and were done a day early, saving me money! Barbara and Alfred really understand what excellent customer service really is. From the moment I walked in I felt at ease. Thank you both for your help in making my repair a painless process. If the need ever arises again, VIP is where I will go without hesitation! read more

MY CAR WAS STOLEN WHILE AT THIS SHOP DUE TO THE FACT THAT THE OWNER KEFT MY CAR OUT UNATTENDED AND UNLOCKED WITH THE KEY IN IT!! I was referred to this shop by another service provider that had put a scratch on my Mercedes. When I took the vehicle there to have the repairs done I asked them if they could repair a small ding on my passenger door. The shop owner Mike agreed to make the minor repair. I was getting ready to leave town to go on vacation so I made arrangement for my employee to drop my car off after I left. The car was immaculate other than these two small scratches. My employee dropped the vehicle off on Tuesday 4/29. From what I understand, the shop owner called my employee on Friday 5/2 to let him know that the vehicle was ready for pick up. My employee said that he would stop by Saturday to pick it up. My employee did not make it there on Saturday to pick up the vehicle. On Monday Mike called my employee to see how he liked the work. My employee stated that he did not make it to pick up the vehicle. Mike, the shop owner left the vehicle parked in the alley WITH THE KEY IN IT! This was a $65,000 (what I paid) Mercedes Benz in perfect condition! It was stolen. Mike did not even realize that the vehicle was stolen until Monday. The story goes from bad to worse from here. My vehicle was recovered on Wednesday morning. A vehicle that was immaculate inside and out that I took in for two minor scratches was destroyed inside. I'm now going through the insurance company who insists that their only responsibility is to repair the vehicle. It was smoked in (cigarettes and weed), made filthy, door panels cut out, speakers ripped out, tire blown out, front end damaged. It will never, ever be the same and I will never drive it again. I would not take my car there EVER, EVER AGAIN, read more

What an amazing experience! A deer hit my son on Mt. Rose Highway, basically breaking off his side mirror. I was going to fix it myself but thought I'd call around and see what it would cost. Barbara was so kind and we decided to use them just by her customer service. The dealership wanted to charge us over $700, VIP did it for much less and quick. While I was there I spoke to them about fixing my Lexus which I had been patiently waiting to get in the body shop recommended by Lexus and State Farm. They got my Lexus in and fixed the damage in less than 4 days. VIP has really impressed our family with their craftsmanship, customer service, professionalism and over all great business practice!! Thank you for fixing these little accidents. read more

My car was rear ended within a week of moving to Reno. Since I did not know anyone in the Auto Body Business I yelped several businesses. I was most impressed with the phone conversation with Barbara and brought my Lexus to her the same day. Barbara was a joy to work with. She answered all my questions and took the time to explain the process regarding working with the Insurance Company. Barbara persisted in giving the Insurance Company all the info and pictures necessary to get a Factory authorized bumper. The work was done in a timely manner and the end result was a perfect match. Thank you Barbara, Alfred and all the crew that helped me in my time of need. This business gives old fashioned customer service. They are truly professionals and I highly recommend them. read more

had a nasty dent on my right side on a Mazda miata and considering the car being 30 years old they took it and fixed it with a very reasonable price. they paint matched perfectly and made it look like nothing ever happened. Would definitely take any of my vehicles there to get it fixed. Not to mention the staff there is upgraded and very polite read more

Professional, fast, friendly service. Nicest waiting room I've ever seen. Vip made the whole experience easy and comfortable. Will definitely recommend to family and friends. read more

Great service! I told them I needed my truck back in a week and they got it done and done well! I would definitely use them again if I needed to. read more

Alfred ( the owner) and his reliable and follow up person Barbara are F'ing FANTASTIC!! Had my 2009 SL 63 AMG refreshed on front bumper and hood. The car came out looking brand new. The unrefreshed front fenders matched the hood perfectly. (Something a "premier" body shop told me couldn't be done without a whole repaint!) These folks are MAGICIANS! Whether a small scratch or a whole fender, these are THE guys to see in Reno. Fast, accurate, and timely with a WHOLE bunch of craftsmanship. RARE. read more

I am blown away by the people at VIP Collision Center. I had an estimate from another shop that seemed high to me so I checked reviews. VIP had better reviews than the first place so I called for an estimate. I got in the same afternoon. The parts manager asked a body man to look at it. They pulled it Into their shop and fixed it on the spot. No charge!! It doesn't get any better than that! read more

This repair shop is the best I've ever had the privilege of doing business with. Great prices and commitment to doing it right and do what they are going to do and meeting or beating their estimate.. Barbara is the best front person the owner could ever want to deal with customers..now the service. Alfred did a complete inspection of my car and explained it so even I could understand what was needed to fix my car. Great experience Richard read more

I was towed to HiTech auto repair because my battery was dead. It was after hours and Alfred was still there. He is the new owner of HiTec! He also owns VIP Collision Center. What a nice guy! Charged my battery sent me on my way and didn't charge me. If I do ever need work done on my car I will be going to VIP Collision or HiTech. I've read review on VIP and it sounds like he's the best. read more

As a professional in the automotive industry, I have to say this was my ultimate experience with another business in my field. From start to finish the entire crew was friendly, over exceeded all my expectations, and they did a amazing job on the repairs to my vehicle. I manage a local repair shop in Sparks, and I will refer all my customers to this shop. I dropped my car off Monday morning expecting it to be completed Thursday. They called me Tuesday afternoon and my car was ready for pickup. They were extremely accommodating in a tough patch I had this week, and comped a rental car for me so I could continue going to work. I cannot thank the staff enough for your outstanding work. This body shop is worth 5+ stars in my book. read more

I highly recommend Alfred, he did a excellent job on my chevelle. I liked how he is very passionate about his work. I know Alfred went above and beyond to meet my needs. Friendly service and damn that waiting room really is the nicest I have seen for a body shop. I will definitely use them again. Btw to anyone reading this I am from sf Bay Area and I could have got it done locally but I'm happy I chose V.I.P. read more

Great service from VIP Collision! Responded quickly over Yelp's chat feature, scheduled quickly, great work at a great price to fix some paint damage on my bumper. Thank you and we will return for our repair needs! read more

Awesome service, great customer service, and good work in quality time. The price is fare compared to other shops who tried to rob me. Two thumbs up read more

Ordered parts without my approval. Charged me high storage fees when they told me they wouldn't. Terrible customer service. Billed me $800 for zero parts fixed. read more

We went here after our mechanic suggested them for body work. When we went to pick up the truck they had overlooked an area we wanted repaired. They apologized and quickly got the work done going beyond what we had expected. Fantastic customer service. Barbara and Alfred made sure we were happy. read more

VIP has done paint work for me twice. Best experiences I've had with a paint/body shop ever. Alfred is great and so are his employees. Alfred is a hands on lead by example owner and has a team of people that seem loyal and that genuinely care. My paint work came out excellent in both cases. Whenever I get a chance to recommend this business, I do, without reservation. Than you VIP! read more

When looking for a body shop, I checked here on Yelp and found VIP Collision Center had a 5 star rating. I went for an estimate and decided to have the work done there. It wasn't a huge job but was to the metal and didn't want it to rust. Was told it would be done in 4 days. 8 days later, I was told it was done. When we picked it up, the bill was $400 more than I was told because of blending paint on the door, which the estimator said they would do. After arguing a while I asked to talk to the estimator. He and someone else that did estimates were no longer with the company. No calls with a cost adjustment. I wouldn't pay the additional amount and was told there would be no warranty on the work. So upon receiving our car, there was tape still on the car, some kind of goop on the door frame and a loose molding. While we were waiting for this to be corrected, we were talking to another customer wit the same complaints. He was hit with a higher cost and has runs in the paint. read more

I was rear ended and found VIP collision on Yelp. They were very accommodating and nice throughout the process of getting my car fixed and communicated well with me. The process as a whole was efficient and they did a great job fixing my car. I would definitely recommend VIP collision read more

VIP really makes you feel VIP. I took my car in for hail damage and Barbara was amazing from start to finish: from coordinating with my insurance, to the car rental agency, she kept me informed the whole time. Added bonus...my car was cleaned inside and out upon pick-up. Thanks team for doing great work! read more

5.0 star rating 3/13/2019 this company is absolutely amazing. alfred has great customer service and is very knowledgeable. he goes above and beyond for his customers. i highly recommend this company. read more

The best customer service I have ever experienced from any business. The repairs I had done would normally be a 2-3 day service but the crew at VIP Collision Center had me in and out the same day. I don't think I've ever felt so satisfied paying for any service. It was definitely money well spent and I can't thank Barbara and her team enough for the amazing job. I am definitely a customer for life. read more

If you are in a accident and have to get your car repaired go to VIP Collision Center or performance body shop on 100 Gentry Way ask for Alfred Gill. they are the best, they did an awesome job on my car that was rear-ended recently, and is now under new ownership Alfred gill is now the new owner read more

Mike and his crew did a great job of making an old Explorer look like new even without doing a complete repaint. Every other shop in town wanted to do a complete repaint for BIG $$$$. These other shops would not even discuss any optional solutions. Mike did it for a reasonable price within a weeks time. When we went to pick it up at the agreed time neither he nor the car was there and we had to wait. He personally had taken over to the car wash to make sure it was clean and detailed properly. The shop is not as pretty and spotless as some and there is no customer lounge ........ I say so what ! Their work is very excellent read more

I had a great experience with VIP Collision. I shopped around for quotes and VIP was the cheapest by about $300, and they were able to get it done the quickest. Better yet, when I came to pick it up, I actually ended up paying less than the quoted price. Alfred and Barbara were also super pleasant to deal with as well! read more

Amazing results and personable service. They have worked on three of my cars and the jobs have been perfect! Also, their service is incredible. One example, one of our cars was finished, but we could not pick it up due to our work schedule. Once I told them, they delivered it to our house! Can you believe that? read more

My girlfriend was a little intimidated to go to a body shop alone. So I went with her, Alfred was completely professional, straight shooter, and fair about everything. She went to get the repair done.VIP did the job quickly, as promised, for a fair price, and no up-selling. Job. Done. Fair. Fast. Thanks! read more

I took my brand new BMW 335, 2019 here based off of word of mouth. I got hit on my left hand panel by a guy who "had sensors and didn't see my car." I have taken my cars to other places here in Reno, Nevada for work and have always been extremely disappointed in the I professionalism and lack of detail to my car. VIP collision center has went above and beyond when taking care of me and my car. Thank you so much too the team, I can't tell you how much I appreciate the amount of effort you put into my car, and the professionalism that you portrayed when taking care of me, a paying customer. I will be back. read more