I am a very picky individual. Ask my ex-wife. I brought my 25 year-old BMW M5 to diamond after someone hit me in the parking lot and failed to leave a note. I've taken great care of this car over the years and I'm very particular about who works on it. I was not forced to make someone explain any weird charges, I didn't get any excuses, and when something did crop up as a problem, I got a call, an explanation, and a proposal on how to go forward to solve the problem. That's exactly how customer service is done. Oh? You wanted to know how the quality of the paint work was? It's pretty damned good in my opinion. Fit and finish were excellent. As far as cost goes, it feels like I probably paid what I should expect to for a repair of this nature. I'm not especially price sensitive as I know exactly what I'll be paying via my deductible. Big thanks to the staff at diamond. The folks, I interacted with were friendly knowledgeable, and interested.. read more

Diamond Auto Body - Here's a photo of my car with the brand new bumper in place. - Body Shops Near Me - Sparks, Nevada

We went with this body shop based on reviews, only to be disappointed as our experience has been short of satisfactory. First are final invoice came back double what the quote was, while I understand that there may be more damage than meets the eye on initial assessment, that margin shouldn't vary that much- especially since this was minor- a car hit mine in a parking lot. The lack of communication was another frustration- we were told our car would be ready in a week, then the next week, we were told end of the week. That was not the case. Over 2 weeks later, we finally were able to pick up our vehicle. However, the job was not fully completed and over a month later, we are still waiting for them to "figure out a date" to bring back our car to finish the job. I've had much better experiences and quality work from other body shops read more

DO NOT USE diamond!!!! They are dishonest scammers!!!! They lied when asked numerous times if certified. Then extorted the insurance company so I could get my car back to take to a body shop who could actually fix it. LIARS!!!! Steer clear! In hindsight I should have called the police to get my car back. Complete losers. read more

Went back to have the lower bumper painted and they refused to do it. I remember when body shops actually took care of their customers and did more than do insurance work. I guess they live for dollars and not their reputation. read more

They performed a repair for me in January and it is now May and I am still having issues. I have had to call so many times to get responses. They are not apologetic or friendly or proactive. After bringing it in numerous times and not getting the problem fixed, their last solution was to use double sided tape, which has already proven ineffective in less than 24hrs. I will never use this body shop again. Very unsatisfied. read more

If I ever need Auto Body done on my vehicle I will definitely use them over and over. They had my car done in one week and communicated with me almost daily on car updates. Someone keyed my car and they matched my paint perfectly. They even detailed it before I picked it up. Thank you for making my car beautiful again!!!! read more

Diamond auto body did a great job getting my truck back in shape! Huge thank you to Cory and the team!

My wife and I had a very bad experience with Diamond Auto Body. The side of our car was damaged in a parking lot by a hit and run driver. We took our car to Diamond Auto Body for repairs. As part of the repairs, they recommended that the rear passenger door be replaced and advised us a replacement door was immediately available. It took a full month for the door to arrive, and we were not given any explanation for the delay. When we complained to the manager about the really poor communications, he said they would have to hire a full-time marketing person to give frequent customer updates. From that point forward the poor communications continued, and it took another four weeks to complete the repairs. That was double the timeframe they told us it would be. Because the repairs took so long, our insurance coverage on a rental car expired and we had to pay an additional $300 in expense. Also, the original repair estimate was $6,238, but the final cost increased by 75% to $10,951 for no obvious reason. While the repair was good, it was not worth the frustration and the added out-of-pocket expense we incurred. read more

We took our car to Diamond Auto Body for a repair to the hood. We met with their employee, Cory Whittaker. He was professional, polite, personable and thorough. He walked us through every detail of our repair. We had difficulty with our insurance on this matter and through Cory's efforts, we obtained and additional $500 from the insurance company. Of course that wasn't the end of it. The insurance company sent the reimbursement check to Diamond instead of to us, but Cory immediately notified us. There was more red tape to go thru with the insurance company (we are now going to find another insurance company) but Cory was on top of that as well and expedited our paperwork. A big THANK YOU to Cory and Diamond Auto Body. I highly recommend this place for a top quality job and great service. read more

Took our brand new truck to get some repairs done. All employees were very professional and friendly. They did a great job on the repairs! Truck looks brand new and you can't even tell that there was damage. Would definitely recommend. read more

Diamond Auto Body - Before- damage to tail light and bumper - Body Shops Near Me - Sparks, Nevada

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Recommended by all the automotive related experts (mechanics, detailers) that I consulted and well worth it. Sullivan's did a beautiful job on our 2016 Mazda MX-5 by panel beating out a dent in the body above the left rear bumper that affected the body curve over the tail light. A very slight compound curve and they got it right. Also they matched the medium blue paint perfectly. Pleasant and easy to deal with. I recommend w/o any reservation. read more

Best car service in Reno by far (live here 25 years). Good people will do a thorough estimate (best to their ability) that way you will not get a surprise bill at the end. Jeff at Sullivan spent a good amount of time evaluating the damage to my car. The estimate was spot on with no additional cost at pick up. My car looks good as new. He used original (Subaru) parts, and it was vacuumed and clean inside (inching on the cake ) I can tell you there are not many car shop I trust and I can not recommend Sullivan Car enough. If you don't want to get screw, come to this place. Good service, timing, honest! TY read more

Excellent quality work. Very knowledgeable. Outstanding customer service. Fair prices.

Amazing customer service! My sunroof would not close so I stopped by for some advice. Without even an appointment, they were able to get my sunroof closed in less than an hour. I have used Sullivan's a few times and they always go out of their way to do a great job. Best in town read more

Exceptional body work and customer care. I was very impressed by Jeff's attention to detail! read more

Had Sullivan's repair my ram 2500 after It was hit earlier this month. State Farm has them recommend as one if there few preferred shops so after some research I dropped it off for repair. Not only was it done a week sooner then expected but they did some extra custom paint work I requested that looks factory. Very fair pricing too. By far the best experience I've had with any body shop in town. Thanks Jeff! read more

Diamond Auto Body - Color matched bumper and grill thanks Sullivan's! - Body Shops Near Me - Sparks, Nevada

if you're a minority! do not go here!!! unprofessional, gas lighting you for not calling back or not picking up the land line phone and straight to voicemail... wish you could know right away if they don't want to repair your car and not waste my time by not communicating!!!!!! read more

**NON-EXISTENT CUSTOMER SERVICE** On a recommendation from a local auto detailer, I came to Sullivan's to get an estimate on some paint and body work. When I walked in, there wasn't anyone at the front counter, and another customer had to alert an employee that someone was there. This employee wasn't friendly in the least, even when I gave her the name and detailer who referred me. She told me it would be approx 20 minutes before I could get an estimate. 35 minutes later, no one checked on me nor updated me on how much longer it would take to get a freaking estimate, so I left. I will NEVER recommend this place to anyone! This is how you treat potentially new clients, who know people and would refer them to you if they're happy? I will now do the exact opposite. I will advise anyone who needs body work or painting done to skip a trip to Sullivan's Body & Paint, and as an insurance agent, I encounter tons of people who ask for referrals. You blew it, big time. read more

Let me start off by saying that I'm someone who takes a lot of pride and care for my car, so taking my car to a body shop gave me a lot of worries lol. But let me say the people at this body shop took really good care of me and my car they did such a good job in such a good time frame! Only complaint was I noticed that my car had about 18 miles more on it but I understand they need to test drive it and all that, paint was perfect! Little to no imperfections! but honestly I don't mind cause they did a really good job super good customer service all good people and great work! They do a really good job at explaining everything and ya all I gotta say is this place knows what they are doing. read more

Excellent service from Jeff and Matthew! Thank you!

I was rear ended in my 2018 Volkswagon. They walked me through every step piece by piece. Not only did they do amazing work ( can't even tell i was hit) I'm pretty sure the car looks better than it did before the accident. They shined it up and cleaned the inside really well. Very happy with their work. read more

Great Body Shop!! Tim and Amy are very friendly and helpful! Great work and reasonably priced! I would not hesitate to take my car or truck in for repairs. Thanks for fixing my truck!! read more

I had some paint work completed on my Dodge truck, The new paint looks great, the repairs were timely and the price was right. Thanks to the shops attention to detail they noticed a small chip in the windshield and we were able to get it taken care of at the same time.Thank you to everyone at Sullivan's Auto Body. Scott F read more

Okay... getting into a car accident was one of the worst experiences I've had. That being said, my car is now fixed thanks to Sullivan's Body and Paint. They did an amazing job (MY CAR IS BEAUTIFUL AGAIN!), but I'm most grateful for how quickly they did it. Jeff Sullivan asked if my rental was covered by insurance and - since it isn't - he made what should have been a two week job into a 5 day job, with no effect on the high quality work the team there did. He did it solely to save me money, with no benefit to him. On top of that, Jeff was very thorough and clear in explaining the process and work done to me, which was especially important to someone admittedly who knows little about cars, like me. I am really so thankful to Sullivan's for taking such good care of me. Thank you for turning a negative experience into a positive one! If you need auto body work, PLEASE go see them. I can't recommend them enough! read more

My Mustang Convertible got run into by a kid on a motorcycle while the family was out driving it a few weeks ago. The motorcycle slammed into the right front quarter panel, making the passenger door inoperable. I should mention that this is a 2005 model with less than 12,000 miles on it so you can imagine it has been fully garaged over the years by myself and previous owners and rarely driven. I was skeptical that any shop would be able to match the pristine red paint on the replacement panel with any success but since the kid's insurance company was paying so I decided to get on Yelp and see what I could find for recommended shops. This one was one of the most recommended and I was impressed by the reviews. Long story short I picked the car up last night and am impressed with the results. You cannot tell that they replaced the entire quarter panel as the paint matches perfectly. The shop explained to my wife that they were going to paint the new panel and part of the door at the same time to blend the colors together. You can't tell it was in an accident and that is saying a lot for a car that rarely sees the light of day unless I am on a Sunday drive. The staff was friendly and the repairs took only a few days. read more

I took my 4runner to Sullivan's due to some serious bumper and quarter panel damage. They were very friendly and eager to help me with any questions I had. The service was fast and their attention to detail is amazing. My car came out looking better than before it even got hit. I will definitely be taking my vehicles to them from now on. read more

Jeff was all business; no fooling around. He gave us a detailed quote and was able to get us in the next day. Jeff was courteous and did not try to pressure us into anything more that we needed. And the workmanship was great. Compared to another collision company we dealt with Jeff's business was quick, easy and comfortable. read more

This place does not live up to it's star rating. The guy doing my estimate made me feel like a total idiot. He wanted to do a repair that I was not good with. I asked to replace the entire part. He refused wanted to charge me labor to do the fix his way. After visiting a couple more body shops. I found out that the fix this guy wanted to do was not even the right way of doing it. It was a repair that would allow them to charge my insurance for more labor. I am even more disappointed in the 5 star rating they have. I would not bring a demolition derby car to this place. read more

I could not be more pleased with this service. I had a fender bender on a Tuesday and drove to Sullivan's to get an estimate. I did not have an appointment but they squeezed me in. They explained everything thoroughly and worked with my insurance company. I took it in for the actual service the next Tuesday and I had my car back two days later. Matthew was great to work with. I would highly recommend Sullivan's body and paint to any of my friends or family. read more

Last November I was in an accident with a Semi-Truck it almost totaled my 2016 Mustang and I was inches from death.The only body shop my insurance would deal with was Sullivan's .They took the car in February ,they were supposed to have it for 16 days.They had it for 31.when I went to pick it up it looked great until I drove it ,about a week later I noticed while driving in the rain I was getting wet my door was not sealed or put on correctly.i could feel the rain and wind.the panel on my door for the windows and locks fell through when I was trying to adjust my mirrors. Before the accident I never had a coolant leak .after I did they did not fix it they stated the accident wasn't the cause.then I notice my sensors are all out of wack the saftey ones the important ones .Driving on the highway while taking a turn I slide out of control almost hitting 3 cars and the guardrail.come to find out Sullivan's put one of my tires on with no sensor in it so I was unable to see it was extremely low and a severe hazard.one that could have cost me my life.A $75 dollar sensor on a repair bill that totalled almost 10,000 dollars. A mistake that could have ended my time on this earth. Not a gamble I'm willing to take,especially with a 9 year old in my passenger seat.I would skip this repair shop.maybe shop around. read more

Sullivan's did a great job of repainting an access door panel on our RV. This vehicle has been outside almost all its life, so the color was probably not quite the same as a new one, but they were able to match it exactly. Carlos was a pleasure to deal with, and was very good about keeping our vehicle an extra night in their garage since we were out of town when the job was completed. I'd definitely go back again. read more

I just picked up my SUV for a fender bender. I'm taking a trip in the morning and needed my SUV by Saturday. Found out a local Lexus dealer didn't order the parts needed for repairs. Carlos called on Thursday to let me know what was going on, that I might not get my SUV until Saturday morning. He assured me one way or another my vehicle would be ready for my trip. He called me Friday and told me the parts came in and he would be trying to get my car ready by late Friday. Sullivan's Body and Paint did not disappoint. I picked up my SUV late Friday. It looks great! Thank you Carlos and Aimee for doing a great job. I would recommend them for car repairs. They communicated me along the way, they were easy to work with, and they made me feel welcomed. read more

Carlos was amazing! I had dents and body damage on my brand new Honda CRV and he fixed it all beautifully. All the people I encountered were very professional, friendly and they did what they said they would. The work was done extremely fast and I'm very happy with my entire experience. When I left I noticed a small dent we had missed, I brought it back and Carlos fixed it right there in the spot in less than 5 minutes, no extra charge. I will absolutely use Carlos at Sullivan's any time I need body work done on my car. read more

Sullivan's and there employers were so awesome they made everything acomidating from start to finish as far as were concerned they went above and beyond only wish we could give this place more stars ps we love the paint job and body work looks like a brand new car thanks we would recommend this place to our family and friends read more

I wouldn't take our vehicles anywhere else. It's hard to find more honest and customer service oriented business owners these days!

Great customer service! I drove through a paint spill and took my car to Jeff Sullivan. He was very accommodating and worked with my schedule. He was more than fair in his pricing and did a wonderful job removing the paint. Thank you! read more

Was told car would take 1 week, 2 weeks MAX to be fixed. It took OVER a month and the car came back with a scratch that it did not go in with and they denied doing it even though the pictures they took beforehand clearly show it wasn't there at the time of drop off. Unprofessional and not people friendly. read more

WOW! What a pleasure to experience truly great service. Jeff Sullivan is professional, friendly, truthful and extremely competent. I took my 2006 Buick Lucerne (color is Tri-Coat White Gold Flash) for front bumper repainting (due to parking lot damage) and to fix the typical door dings a 6 year old car accumulates. The estimate Jeff gave me was thoroughly explained, both cost components and time required to do the work. He looked at my car thoroughly and saw dings on the door that I never noticed before. At the same time, my wife asked Jeff about repairing/replacing her 2003 Saturn Vue passenger side outside rearview mirror (she hit the garage door frame backing out of the garage with the mirror) and my Super Glue repair looked horrible. Jeff gave her an estimate after explaining the replacement parts options (new, recycled, etc.). Due to our planned travel, we could not schedule an appointment until we went home to look at our calendar. We went home and called Jeff to schedule an appointment for 2 weeks later. Jeff said he would call a few days before the appointment to remind us. Three days before the appointment Jeff called to remind us as he had promised. I took in the car on Monday and Jeff reminded me it would take until Thursday or Friday to complete the work due to the challenge of matching 6 year old tri-coat paint. My wife asked him to order her Saturn replacement mirror and Jeff said he would. On Wednesday morning Jeff called and told me he could complete the work by noon Wednesday if I wanted my car back sooner. I said yes and at noon my wife drove me to Sullivan's Body & Paint. Jeff had finished my car, had it washed and vacuumed. It looked great, inside and outside, the new paint matched the old paint perfectly and the door dings were gone. An example of Jeff being a great person was finding coins under the driver's seat when he was vacuuming the car and leaving the found coins in the cup holder. I am now $.85 richer! Jeff had so impressed my wife and me that she stayed at Sullivan's Body & Paint and had Jeff replace her Saturn Vue outside rear view mirror. The replacement took about 45 minutes, including vacuuming the SUV. She is both extremely happy with the new mirror and very careful now backing out of the garage. Jeff explained the work he had done. Also, he had checked the car thoroughly and told me the car's antifreeze level was low and needed Dexcool antifreeze (the correct type with the right enzymes to protect the aluminum radiator components). Jeff also said the power steering fluid was low and needed a top off. When I got home after stopping to buy the antifreeze and power steering fluid, I could not even find the power steering fluid reservoir. The owner's manual had a diagram showing that the power steering fluid reservoir is on the back of the engine, below the manifold, completely hidden from view. Jeff was right, the fluid level was low. It is amazing that Jeff checked all the fluid levels on my car, including the hidden power steering reservoir. I was completely satisfied with the experience. Reviewers may say they would recommend a business to others but my wife saw the work done on my car and immediately became a new customer of Sullivan's Body & Paint. Thank you again Jeff. read more

This horrible company took advantage of me. They gave me a horrible paint job. They gave me the thinest coat on my car. I wanted my car painted to have it nice for resale and what they did was horrible. They lost my resale value. I have bubbles, and extreme amount of chips that is beyond wear and tear when it hasn't even been 6 months having it painted. Carlos just didn't care. They only want your money the job was over $1,000.00. I'm retired I don't go out much and what they did was a complete rip off. Shame on you Sullivan's to take advantage of a person who is on a DISABILITY RETIREMENT. read more

I would recommend Sullivan's to my friends and family. They got me in quickly, completed the work on time. Even took out a door ding that wasn't part of the scheduled work, at no charge. They were friendly and efficient. I think they even cleaned my car before I picked it up. read more