SOLD ME A CAR FOR MY 16-YEAR-OLD DAUGHTER WITHOUT A SPARE TIRE!! When I called and spoke to Keith about it, he asked if the car came with a spare and stated that they would never sell a car to a 16-year-old. I can't even with these people. Very condescending, rude, and degrading...They also said the tires were brand new; however two months later, the front tires are already going flat. What kind of scumbag sells a car for a 16-year-old girl without a spare tire? read more

CHECK YELP REVIEWS FIRST I picked out the car online, submitted an application, scheduled a test drive for Sunday. Drove over 45min. Away to be told by Sales Rep. Bernard "oh we are busy come back tomorrow" and referred me to Dennis. I called Dennis Monday gave him my information and he said he would get back to me... but of course never did. Called the Sales Manager Patrick, who was courteous and told me to come in to speak with Dennis. When I arrived no greetings from anyone basically being ignored. Eventually I was directed to Patrick who then tells me to come back tomorrow because Dennis (whom I was referred to twice and called hours before) was gone for the day. It's Tuesday and have currently been on hold to speak with Dennis for over 15 min. Check out the YELP reviews before thinking about coming out to this dealership. ***UPDATE 11:38am on the phone with a sales rep Dan, he informed me the vehicle has been "sold" and "first come first" SHADY BUSINESS read more

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Terrible BUSINESS! Do not purchase vehicle from this establishment. Purchased a vehicle that broke down in less than a week and the warranty they touted as a great deal will not cover the repairs. No one ever calls you back or comes to the phone..utterly disappointed by my experience read more

I wish I could go higher than 5 stars!! We were optimistic trying to find me a newer car, but stopped by last weekend. (1/8) We test drove one, but it wasn't quite the right fit for me, considering I'm short for my age.. Went back yesterday (1/14) & found my dream car for a great deal that we couldn't refuse. Ask for Will or Bernard, but they are all very, very nice people & there are no hidden fees/costs & they are very truthful!! read more

ripoff told that it had never been in an accident but I found out it had a cheap Macco paint job and was required to buy a service contract that was supposed to rotate and balance tires, change oil and wash car. Went there today for the first time and waiting 1 1/2 hours to be told that they changed the oil and the tires didn't need rotated. I asked about the car wash and they said they would do it right then and 45 minutes later I asked how long it would be and they said another hour...I paid $300.00 and then they told me that I could come three times a year. I paid $100.00 for an oil change total ripoff!!!!!!!!!!!!! read more

Avoid at all cost! communication in this place is a nightmare. I did get a great car which has lasted me until now but the damage from an accident before wasn't mentioned. read more

I just bought a 2011 Toyota Camry with 86,000 miles with an extended warranty. They offer low no haggling pricing and I felt my purchase was a very fair price. All staff are really friendly and don't be fooled they are worlds above the competition and other small dealerships. As if buying a used car is stressful enough with bad repairs, manipulative selling, VIP Kars are friendly, patient, understanding, and they work with you. If you are looking to buy from another used dealership, STOP. Go and buy from these guys instead! read more

I recently bought a car from VIP Kars and i love it. They offer Carfax on all cars which was a plus. Since I was purchasing a Nissan I took it to the Nissan dealership before buying and the inspection came back with no problems. They were very professional and the process was fast. Bernard also helped me decide which car would be best with out haggling me. read more

*****BUYER BEWARE*****Read all documents you sign and DOCUMENT all issues on the "WE OWE" DOCUMENT.... I say it again. DOCUMENT EVERYTHING on the "WE OWE" Document regardless of what they say. After my experience, I would not recommend my worst enemy to buy a car from VIP Cars and Will. Unless they wanted a car with known issues that was supposedly repaired but then told they would have to pay out of pocket for and when returned to get repaired, body damage was done on the car and threatened to have car towed to impound. Treating your customers this way is not the way you run the business and I hope that people will realize from this post, PLEASE BE CAREFUL. Would have done negative stars if possible. read more

They must be adding their own positive reviews to get their rating. Typical Bait-and-Switch tactics: we called about 4 cars over a period of a few days and the one advertised is always "Sold" but the ads for the "Sold" cars are still up 2 weeks later. read more

We had a terrible experience with VIP Kars in Marietta. We both took a precious day off from work in order to continue our search for a "decent" used car. We needed a weekday so that we could have our own mechanic (who is only open M-F) check out a $10K car before we purchased. VIP Kars knowingly withheld information from us and for a good while, due to tech issues, we had also had trouble accessing the Carfax report. Suffice to say: This place was hoping that we were "suckers" who they were going to be able to rip off. We wasted an entire day up in Marietta, and in fighting the traffic & driving back & forth to mechanic. Our mechanic found "significant structural damage" that he could tell had been caused by a previous accident. In fact, he noticed that the entire car had been re-painted a different color. I learned that "stuctural" damage can be a big fat problem & is not related to "body" damage. Then we finally accessed the Carfax report on our own. And we learned that VIP Kars had had the report all along and cheerfully opted to keep us in the dark about it. When we called from downtown to say we were bringing the car back to them and that, no, we were not going to purchase it due to some issues, one of the salesman said "structural damage," as if he had clearly known all along. (We didn't inform him that that's what we had just learned.) From the behavior of the two sales guys (I know their names, but never mind -- because we believe the whole place is crooked, not just those two) near the end of our day-long ordeal, we could easily TELL that they knew what they had been trying to get away with. I would NEVER recommend this place to anyone. There are plenty of good used cars to be had. After an intensive search, my humble advice: Go to a nice, reputable place such as a major auto dealer that also deals in "certified" used cars. But, P.S.-- It's still always-always smart to have your own mechanic check out the car before you purchase! P.P.S. I should have gone with my gut to begin with. I was suspicious of a place that spells it KARS. As if their vehicles are not exactly worthy. P.P.P.S. Zero stars would be better than giving it one. read more

I worked with Tony Cruz and despite the fact that I asked to drive 6 different cars in a day, he was very kind and never showed any sign of frustration with me. I decided to purchase a Hyundai Accent which I fell in love with (even heard people calling about this car while I was waiting for the finance guy) and was very happy with the price. Since I went on a Saturday, I wasn't surprised I had to wait to see Finance, I know that's their busiest day. They were kind enough to hold the car for me until Monday, when I could drop off my rental car and I would gladly do business with them again. read more

Bought a car from these folks. The car fax that they had online showed no accidents. We had to have another key made at the Honda dealership, and was showed that it definitely had a front end collision. Will not go back. read more

Do not buy a car here. They wait a whole month to send in the tag information so that we have to go to the DMV on our time to work things out. It's just not worth the hassle. read more

The experience with this dealership and the employees was just fine. No pressure tactics and they were very patient with me. I was close to purchasing a 2016 Kia and they were nice enough to have my personal mechanic take a look at it. This is where the less stars come in: the car had unreported damage on the engine block, the left front door had been replaced from an unreported accident, and the paint job over the entire car was very shotty (different hue, splash back all over), and also sub par patch work on the parts that were replaced. I cannot be sure if they did the work or not, but they certainly didn't take the time to notice and report these major flaws. Won't go back but if you like good customer service then I guess you could try them. read more

Bernard was professional, and i will be bying a car from him in the future.

I pick out 4 cars I like to see on Truecar, Carfax and Vip Kars web. When I get there the sell man said the cars either sold, just sold and old advertise. But I said the ads said just listed today, how can be old advertise. The point is none of these cars exist, they just want me to come in. So I do not want to deal with these people, so I left. read more

My daughter chose this (half a$$) dealership for some reason. From the get go it's been a bad experience. She had gotten approved for a loan and was chomping at the bit to buy a car instead of shopping and waiting. Big mistake showing up at this place. First, the finance manager told her she was going to be financed through Wells Fargo and her payment would be about $340 a month. Well, after over a month she finally got a call saying they financed her through some other outfit and the payment ended up being $375. As far as the condition of the car. One week after she drove it home to Columbus, the brakes started squeaking. I told her to take it back to the dealer since they talked her into an extended warranty. So, she never took the time to follow up. The brakes got worse and I had her take the car to a local service center and the technician said the wrong brakes were on the vehicle. They replaced them and it ended up costing $270. The technician also pointed out the automobile had been wrecked because several of the clips under the fender were missing. This is something dealers are required to inform the purchaser of (another dishonest tactic). Oh and the reverse lights wouldn't come on. Had to replace a fuse. Another issue that shouldn't have occurred. This entire transaction was initiated back in early December. She had a temporary tag. Which the dealer was supposed to apply for. It's almost the middle of February of the next year and still no tag. So if she gets pulled over, my daughter will be cited and the dealer won't have any responsibility in the matter. Which falls right in line with the incompetency of this business. This has been the nightmare transaction from hell. If you read some of the BBB reviews and look at the ratings on this site, you'll do well to stay as far away from this dealership (and I use the term loosely) as possible. read more

I bought my car from these folks. They have good deals but you do have to do your own due diligence on making sure everything is ok with the car before you leave. It's the buyer's responsibility, especially with used cars. Take someone who really knows what he or she is looking at if you don't. I didn't know, but had someone with me who pointed out a speaker wasn't working. They repaired it no problem, no complaints, but didn't volunteer to do it without us asking. read more

Horrible experience. I drove a Lexus RX and was ready to buy at around 7K but when we sat down the salesman whom I won't mention immediately tried to upsell me to a 15K Lexus. WTF???? Walked out. read more

Where do I start?! Do your homework on this company. Look at all the Better Business Bureau reviews and research the carfax before purchase. When I first arrived two of the salesman were arguing about who was going to make the sale, accusing the computer guy of stealing all the customers. The first 3 vehicles I had looked at had been wrecked when I researched the vin number online. Finally after I purchased a vehicle drove 2 hours home I turned off the ignition at the gas station, then when I went to restart the car.. it wouldn't start. I was towed to garage where I was told the battery was bad and the dealership had to be aware of this prior to sale. The next day I called and spoke to the salesman and was promised a reimbursement for the battery within a week. Two weeks later still no reimbursement, I call and to my surprise the finance guy and been fired and I get the run around from Patrick the manager that they don't normally reimburse for things like that. At this time my oil light in vehicle had came on, back to the mechanic and the vehicle was 2 quarts low of oil. After a month of talking with Patrick I receive an email that my reimbursement has been approved and he will send my check. Two months now and still no check has been received. Patrick said he would "look into it" last Monday and still no word. Last but not least the issues with the car tag. After 4 phone calls to Liz (the lady that handles the tags at vipkars) I'm fed some nonsense about the new tag system altering my deadline on the tag and to call my tag office for another temporary tag. When I call the local tag office they say they need the dealer to issue them a compliance. So call Liz back and I'm promised she will look into it and return my phone call within the hour. 2 days now and every time I call to speak to Liz, she is "out of the office". So now I'm driving with a temporary expired tag.. And no idea on when I'm supposed to get my permanent one. Please be careful buying from this business. I'm a single working mother and if they will treat me like this I'm sure they will take many of you for a ride too. read more

This place was absolutely amazing they worked for several hours trying to help me out and get me my first car. And the car is in perfect condition. I would recommend anyone to this place. It was definitely worth the 3 hour drive. read more

Had planned to buy my second car from VIP, having had a great experience with them a few years ago. I found the car I wanted online. The pictures were great the price was reasonable and my only concern was it would sell before I had the chance to get to The dealership to buy it. I live and work in Chattanooga about two hours away. I called and spoke to a salesman about the car and was told they could not hold the car for me. I even offered a deposit. So every day for a week I called to see if it had been sold yet. Each day I was told it was still there, but due to it's pristine condition it may not last. Finally, on the day I could make the trip to get the car I called to let them know i was coming for the car and the salesman agreed to hold it for the two hours it would take for me to drive from Chattanooga. While we were less than 15 minutes away he called my cell to make sure i was still coming, stating that there was a lot of interest in the car and he could only hold it a short time more. Once i arrived i was stunned to discover the car was a mess. The exterior was badly scratched all over. The front grill was cracked. The dash had a hole in it and the interior was a disaster. This was NOT the car from the photos. The salesman's excuse was he looked at the car in the rain and it didn't look bad at all when it was wet. Another salesman came up to us acting shocked and told us this car shouldn't be on the lot today since it wasn't ready yet. IT HAD BEEN ON THE LOT FOR A WEEK! Then as a "special favor to me" they told me if I would buy it (for their full asking price, i might add) they would have it painted for me and I could drive back down from Chattanooga to Marietta later that week and pick it up. Needless to say I refused their "kind" offer. As we were leaving another salesman approached us badmouthing his colleague and asking us to buy from him instead. What a mess. I will never even view their website again. Dishonest, no integrity, untrustworthy. They give used car salesmen a bad name. One star is actually one too many. read more

I emailed with Tom Levine, the "manager", about a car in stock. The car was reasonably priced and had a clean Carfax so, after letting him know I was driving three hours one way, I rented a car and drove to Atlanta with my son. Before I left my area I spoke to Ryan Lane who assured me the car was in great shape and that he'd put it aside for me. After the long drive, my son and I arrived at this lot, looked the car over and drove it. All seemed fine and we started to go over the paperwork. Ryan made no effort to explain any of the documents, he just slid a pile of papers to me with instructions to sign on the highlighted areas. I spent several years in the car business working for dealerships that sold new and used so I began plowing through the docs, reading carefully. I came to an item that stated the car had been announced at auction as having prior frame/uni body damage. I asked Tom and Ryan what this meant as I'd never come across such a disclosure having worked at manufacturer stores. They assured me that the car had a clean title. "Just look at the Carfax", they said. I decided to step outside to do a little research and found this informative link: http://www.thetruthaboutcars.com/2016/03/sleazy-car-dealers-pass-off-frame-damage-cars-clean/. This described exactly what Tom and Ryan tried to do to me. We left. PLEASE BE CAREFUL. IN YOUR DEALINGS WITH THESE PEOPLE AND THIS SLED LOT. read more

I bought Hyundai 2010 from VIP and moved out of Atlanta within 2 weeks after buying. There are several things I want to mention regarding which you should be careful. I am mentioning some of those here: (1). Don't expect any discounts, what ever price they mentioned on website or during your visit, that will be the final. When I dealt with them they offered me $200 discount, then suddenly they found there is another customer who was badly interested in the same car which I was offered by $200 discount. They suddenly said there is no discount on this car ! That was totally unprofessional. I was so frustrated, what the hell was that ! (2). They replaced the rear two tires with the older tires. My car had mileage ~ 30K, front two tires were in good condition and rear two were not even worth ~ 500 miles. So beware of the parts if you buy car from VIP. They can replace any original parts with older parts. Thats's the reason they won't let you to take the car to a mechanic for inspection. (4). Most important, don't ever ever ever expect they will send you the title of car soon or at-least less than 3-4 months. They promised me I will get the title within 3 weeks, but I received it after 4 months. In the mean time, my temporary title expired multiple times. I was so frustrated calling them like 100 times again & again (because I was not in atlanta any more). Then they sent the title after 3 months without signing it. I posted it back to them and they sent back again after signing. So be prepared to pay $25/month to renew your temporary title until they send you original one. (5). They will deal with you very nicely but don't expect too much. These are just few issues that happened with me, be prepared for any unexpected circumstances and surprises. Really be very very careful. read more

I bought a car from vip kars. They never mentioned anything being wrong with car and said that check them and fix little problems. In the week I have had this car, the brakes (that they said they would fix and wasted our day and the car comes back with a worse squeal), the air suspension light just came on, the windows and seats also are not working. Then they tell my husband that all of these symptoms are made up. Yeah I can trick some one into believing a seat or window doesn't work. All of this stuff happened in one week. They does stand behind their work and cars steer clear! read more

Hi i got a car from these people . The sales man Tony is the worst guy i have ever met. While buying the car i was promised few minor works will be done by them. After i paid them the cash, it was never done and the sales guy never responds to call. I have even given him Tip's when I got the car, in spite of that this they dont treat you good. read more

In my opinion VIP Kars fulfills the classic image of a dirty, deceptive used car dealer. They cannot be trusted at all. My experience with this dealer - 1. I worked with Tony Cruz. The car I purchased had only 1 key which was literally falling apart. The manager of the dealership is too cheap to provide a decent key, so Tony committed to me that he would purchase a blank key and connect me with a locksmith who can do what is necessary to create a new master key for the car at a decent price. Tony never delivered on the key. When I attempted to follow up with him, he would never come to the phone and never return messages. 2. Two days after I purchased my car, the Check Engine light came on. There were 3 different codes read by the diagnostic check! Speaking with a Toyota mechanic (this is a Scion TC that I bought), he explained to me that the codes can be temporarily cleared which then turns off the Check Engine light. If the problems are not fixed, the light will come back on after 3 drives. I had driven the car 3 times following completion of the sale when the Check Engine Light came on. Because there were so many problems with the car (being indicated by the codes), it is highly unlikely that they all just happened to begin malfunctioning right at that time. According to the mechanics that I have spoken with, it is more probable that VIP Kars cleared the codes long enough to hook a buyer and then sell a piece of junk. I have spent an additional $1500 fixing the car after only owning it for a few days. (I paid $8000 for the car). 3. My temporary tag on the car expires tomorrow. I still have no tag. In researching the situation, I have learned that the dealer never submitted the necessary paperwork (as he stated he would) for the tag. Now the emissions has expired (just a few days ago, of course). I now have to get the emissions tested (the car is with my daughter who is a college student out of town) and go to the tag office myself to purchase the new tag (which I already paid for with the dealer). I will be reporting VIP Kars to the Better Business Bureau today. read more

We were going to buy a car from vip because the car had a great carfax report but when we tried to finance the car through Delta credit union, they refused to give us the loan because they ran an Experian auto check and it stated the car had structural frame damage. At first, they didn't want to give our deposit back but after talking to the manager he agreed to give it back, but their poor technology prevented them from doing it automatically so we had to drive back to the dealership to get the refund. The carfax had left out a very important date that stated the car was bought an at auction and did indeed have structural frame damage. Of course the manager was in disbelief and he was going to return the car back to the car auction where it was purchased. I went to the car lot 5 days later and it was still for sale. If you buy a car from them be sure to get an Experian auto check, do not trust their carfax. BEWARE OF THIS DEALER! read more

Yet another greedy dealership. If you have an issue, they won't help you with your car

After looking at cars at 4 other used dealerships in the ATL area, I'm so happy I found VIP Kars. The cars on the lot are in great shape - so much so that when I finally brought my purchase to the mechanic for a diagnostics check, I was told "nothing is wrong with it." I thought at least the oil would need to be changed, but no - VIP Kars takes care of everything to make sure they have quality cars on the lot. We purchased from Bernard who is a no nonsense, no hassle kind of guy. We were very pleased with everyone and the quality of the cars on the lot. Definitely would recommend this place to anyone looking for a used car. read more

Do not buy a car here. They do not tell the truth, and will not return your calls once you purchase the car.

I was initially impressed by their response. That is until I signed the paperwork. By the time I got home, a panel light had come on. I called first thing in the morning as it as less than a day after purchase. The response was that I was clearly bothering them and that they didn't have time for this. A caution light coming on by the time I got home. I went in anyway. They made a big deal about how they were doing me a favor and I had to sign a form that they fixed a panel light as a courtesy. While I appreciated the service initially, the response to a concern less than 24 hours after purchase was that the deal was done and they didn't want to hear back from me about any other issues with the vehicle. After one fill up, the panel light they "fixed" came back on and stayed on. The response to one issue that arose the day OF purchase was so off putting and inappropriate that I would not do further business with them. read more

My husband and I went to VIP Kars It was a Subaru Legacy Wagon 2005. We were smart enough to have an independent person check it out from top to bottom. Good thing. The cars computer was reset which would have caused it to fail emissions, their was a lot of rust underneath. There was a leaky break line, power steering rack leak, and the hazard switch was inoperable. If you go through this service have your used car checked out it was worth the $106 it cost us. We let the guy know what was wrong with it and he made it sound like they were going to junk it and yet it is still two day later on their site as Wow, Runs like a dream. Car looked nice inside the car and on the outside, but would have caused us a nightmare in repairs. Buyer beware. They guy was nice, but I realized there were things he said that made me think later we should have walked away and not bothered. They would have made me think they were reputable if they pulled the car, but now I know better. Good Luck. read more

In my car buying process I visited a lot of these pop-up dealerships because they had the most number of used cars that I was looking for in one place. At VIP Kars it did not feel sketchy or feel like I was being taken advantage of (yeah, I'm a woman). I worked with Dan Carter, one of the originals of this company. He was honest and upfront which I appreciated. I got a great price on a wonderful car but some of that was that I was at the right place, the right time, and had my money in order. If I would have come a day later, that car would have been gone. The prices are great but not too good to be true where you have to wonder if something strange is going on. And they are willing to haggle a little bit for cars that have been on the lot over 30 days. I encourage everyone to look at all the details, inside and out, of each car as you see them in person and come prepared with your finances ready as well. I would highly recommend VIP Kars to my friends and family in the Atlanta area!! read more

Ethnic folks beware! Very prejudiced service. I don't know the name of the person who helped us, because he didn't even introduce himself (that was the level of service we began our transaction with); so I'll just describe him as a mid-twenties Latino dude with slicked back hair. He was terrible. He didn't offer us a seat, greet us when we walked in or try to accommodate our requests. When we decided on a car to test drive, he wasn't even going to get out of his chair at first to actually show us which one it was. The only reason he finally did was because there were too many similar cars near the one we selected to point it out from his desk. On top of all this, we witnessed this same employee greet a white family that walked in right after us very enthusiastically and offer them seating. Ultimately, we decided to leave because we felt super unwelcome and awkward. Do yourself a favor and head to Ed Voyles down the street. read more

The owner of this establishment screamed profanities at me across his parking lot. I test drove a car and then scheduled a time to pick up the car to have it checked by my mechanic. I drove over 40 miles to pick up the car only to be told it had been sold hours after the business had contacted me to see if I was still interested in the car. During that phone call I had scheduled a time to pick it up to take to my mechanic, and I had received no call to tell me the vehicle had been sold in the three days of business in between. I left the establishment without saying another word, and when I was about half way across the parking lot, the owner came outside and screamed "You don't get to f***ing slam our door!" To which I replied, "You should have called me." He then yelled across the parking lot again "You should have called Johnny! F*** you, b****." It also had a "clean" carfax, but when I called to get my insurance to run a quote they told me the car had a $4000 collision claim filed in 2014. read more