If you see other one-star reviews for ALM Ford in Marietta on Yelp, believe them! Here's my bad experience: I visited ALM Ford--ready to buy, checkbook in hand--and was told the pre-owned SUV I came to see was sold "just this morning." (They had only been open for an hour, and I checked availability the evening before.) I was ready to walk out, but guess what, the SUV was still there! The story was the person supposedly buying it lived out of state, and they were haggling on financing so "technically", it was still available. I made an offer (based on actually seeing and driving it which I hadn't been allowed to do). I had a bottom-line number in mind, including trade, fees, and tax (all cash). The sales manager came back with his number, and we were far apart. The only thing he would wiggle on was a clear coat they supposedly added to the car for around $900, and he deducted it, a sales tactic where they act like they're giving you something when they really aren't. He also balked at my KBB trade-in value even though my trade had low mileage. They use a dealers' "black book" and offered me $900 less. By now, I was done so I went to get my keys. After reminding the salesperson I had no opportunity to test drive the vehicle, the sales manager offered to have her bring it to my house later that day for a test drive. (Why not just let me drive it while I was there? ) If everything was to my satisfaction, the sale could be done electronically. But this is where this entire scenario gets laughable: Ten minutes before she was scheduled to arrive, I got this text: Hi I'm sorry I won't be there. Someone hit me while I was driving from behind Seriously? ALM Ford is still offering this SUV on all the auto websites, including their own, with a history of no accidents or damage. No out-of-state buyer has driven off with it. This whole thing was fishy from the get-go. I don't trust ALM Ford and will NEVER car shop there again. read more

Update... this is in no reflection of the sales person Mamadi. This is about their finance manager and extended warranty coverage package that they offer. During financing, they offered me a warranty coverage that they claimed can be cancelled at anytime and would cover powertrain issues. Surprise, surprise... it doesn't and I've contacted the dealer and insurance agency. It's been a 3 month ordeal now and it's still not cancelled. The sales person said, that a dealer representative will call, no one called. They also said that the 3rd party insurance will call, still haven't received a call. read more

ALM Marietta - 740 - Car Dealers Near Me - Marietta, Georgia

Customer service is nonexistent. The Service Advisor, Manager, Customer Service Operator would and could not provide clear answers on how long it would take to replace a bumper. Did not clarify they did not do body repair work on site. We were without a car for 4 days and if we hadn't kept calling about the car would not have known when the car was done. You get nothing but lies and run around at this place. read more

I made a deal to purchase a used truck from them via phone. Asked them to have all the loan and paperwork ready to go. 6 hour drive each way and needed to turn and burn. Nothing was ready but we were left to sit on our own for over an hour. Never got shown the truck, or offered a test drive. Finally do paperwork and get that done, have to find sales guy to get the keys. He hands them and we get in the truck. Drive home fone, truck smells like a vanilla bomb. 2 days later it smells like nothing but a big ashtray. They knew it, they avoided letting us notice that, and I've called, emailed, used contact forms, tried Facebook, and left messages. They will not take or return a call. They know what they did and won't even be decent enough to just admit it. These kind of practices tell you they'll hide anything they can. Liars and thieves. Avoid ALM group at all costs. Garbage run business. read more

Had an awesome experience at ALM Marietta! Kelvin was super helpful, honest, and made buying my Jeep Wrangler so easy. No pressure, just great service and a smooth process. Highly recommend! read more

I car salesman was great and I give him a 4 out of 5. However, finance department spokesman was going over the paperwork. He checked mark that I refused to inspection of my 2023 Ford Bronco but I did not refuse. I will be getting the vehicle inspected. I give him a 2.5 out of 5. read more

I purchased a 2024 Toyota Grand Highlander Limited from ALM Marietta, and out of nowhere they told me the car had "mechanical issues" not shown on Carfax. Feels like it was sold elsewhere. Very unprofessional and disappointing experience. read more

DO NOT DEAL WITH THIS DEALERSHIP! They lure you in with a low price on a truck & then never work from that cost when you start to work out the details. The sales guy was super nice but the "numbers" guy was shady, fast talking & basically tried to make us feel dumb because we didn't understand the confusing breakdown of cost. I have a college degree in math & nothing this guy put in front of us made sense. Then without ever laying eyes on our trade in, they offer an insulting amount & try to pressure you to basically give them your current vehicle. Next day we were contacted again & when my husband asked for a detailed breakdown of cost they ignored him & claimed they were already being very transparent. AVOID THIS PLACE! I would have given zero stars if I could. read more

Does not follow-up as they promise. Not able to get a responsible adult on the phone to discuss a problem. Refuses to do anything to get management involved. There is no reason that I can see to come back to this place for anything. Update - two failed efforts in less than one year to buy a new car. This time, I was told there would be a non-negotiable charge of $995 to take a check, plus a $1,000 non-negotiable penalty for not financing a car. I don't understand how they can sell anything to anybody, read more

DO NOT BUY FROM ALM FORD OF MARIETTA - POSSIBLE LEGAL VIOLATIONS I purchased a 2022 Jeep Grand Cherokee from ALM Ford of Marietta over four months ago, and they have completely failed to provide my title, registration, or permanent tag. My temporary tag expired in December, leaving me with a car that I cannot legally drive--all because this dealership has refused to fulfill its most basic legal obligation. This is not just poor customer service. This is potentially illegal. Under Georgia law (O.C.G.A. § 40-3-32), a dealer must file the vehicle title within 30 days of sale. ALM Ford of Marietta has completely failed to do this, violating my rights as a consumer and state law. Their failure to deliver on services I have already paid for--including title, tax, and registration fees--could also violate the Georgia Fair Business Practices Act (O.C.G.A. § 10-1-390). To make matters worse, no one at this dealership has even attempted to contact me to fix this issue. No updates, no apologies, no accountability--just complete silence. I have called repeatedly, only to be met with endless delays, excuses, or voicemail boxes that are full. I have already drafted formal complaints with the Georgia Department of Revenue Motor Vehicle Division (DOR), the Better Business Bureau (BBB), and the Georgia Attorney General's Consumer Protection Division. If ALM Ford of Marietta does not resolve this immediately, I will file those complaints and escalate further--including legal action if necessary. Think twice before buying from this dealership. If they can't even handle a basic legal requirement like filing a title, imagine the nightmare you'll face if you have a serious issue with your car. Save yourself the time, stress, and legal trouble--buy from a dealership that actually follows the law. read more

Disingenuous, scammy, and NOT upfront. Traits you don't want when making a major purchase. Put my family in lots of stress and angst. I can't advocate for these practices and would suggest alternatives to buying a car. Extremely pleasing while you shop for the car, but quickly turn to avoidance and zero customer service after the transaction. It's not just about making the sale. It's also everything after. This process ruined my life for a while. During a time when buying a car should be a special and proud moment, you come out feeling stupid and taken advantage of. read more

I purchased a 2022 Tahoe from Marietta ALM in May. They gave me documentation stating, "All of our certified pre-owned vehicles go through a rigorous inspection process before we put them on the lot to ensure they meet our standards for value and quality." I drove the vehicle for about 4 week and the change oil warning came on. Two days after that, the check engine filer warning came on. They documentation they gave me was not worth the paper it was written on. I just home nothing else is wrong with the vehicle. read more

I work in insurance and had the pleasure of calling this dealership to ask a question about additional interest and how they needed to be listed. Antoine (not sure if that's the correct spelling) not only transferred me mid sentence to a department that didn't answer their phones and with a full voicemail. But he hung up on me 3 times after that until my call went through to someone else. Nobody had an answer to my question and this was the most unprofessional experience I have ever had. read more

BUYER PLEASE BEWARE. Well...I wasn't going to do this, but I feel an overwhelming obligation to ALERT the public. I'm an inspirational author and I write about treating people with respect. THAT didn't happen at ALM. My husband had waited many years to get a new (used 2022) truck, and unfortunately we chose ALM Marietta. After an attempt to charge us $2K for a "Motor Trend Certified Inspection" (I got it somewhat reduced), we trusted that this inspection would HAVE ACTUALLY OCCURRED. (Yes, we shouldn't have relied on the "certified" inspection we paid for, but we trusted...) Then, when we got the purchased vehicle home, we found SEVERE RUST underneath, as well as other MAJOR signs of corrosion. When we brought it back after one day (relying on what we thought was a 5-day "return" policy), we were told that it is actually an exchange policy and that this vehicle is OURS now, and they wouldn't take it back unless we bought a different truck from them. They viewed the rust and admitted 100% that there was a discrepancy on the "inspection." They worked with us on a different deal (boldly attempting to charge for the same non-existent Ford inspection). After we signed the "deal," the finance manager reached out to shake my hand. Out of courtesy, I shook it while explaining that we were NOT satisfied customers and I felt that we had been defrauded. He AGREED that the inspection was not correct and he would be "speaking to them" about it. My husband had already filled the gas tank on the rusted vehicle we returned ($70) and we handed them the receipt. They didn't refund it and have refused to return my calls about it. Trust me, it's not the $70 here...it's the principle! I even waited to see if they were going to respond before posting this review...they did not. This will be the most expensive $70 ALM has ever ignored because again, it's the principle! DIShonest, DISgusting, DISappointing, DISastrous, DISrespectful employees who DISappear after the sale. I'm only sorry I had to give this one star to post it; they don't even deserve that. PS The man who helped us with the 2nd truck purchase actually asked my husband to take a photo of him with the truck, and then asked for my husband's phone to send that photo to himself. WHAT HE ACTUALLY DID INSTEAD WAS GIVE HIMSELF A FIVE STAR GOOGLE REVIEW UNDER MY HUSBAND'S NAME! UNREAL!!!! Photos are below of what their inspection indicated was thoroughly inspected! No mention of rust or corrosion...just a checkmark that it passed! read more

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I wanted to leave a review for Johnathan at ALM I went there to test drive a vehicle, BMW 750i, and although I didn't buy a vehicle from ALM... the service I received from Johnathan was top notch, went above and beyond, and provided excellent service. The only reason I did not buy the 750i was that I ended up buying a different vehicle entirely... Johnathan is a great sales person will make sure the deal and fit for the vehicle is perfect. So if you go to ALM on Cobb parkway S ask for Johnathan. read more

Awesome experience buying a used car from Greg Collins at ALM Ford Marietta! Greg was very knowledgable and professional. He kept in constant contact returning my calls and texts within minutes! Unheard of with my dealings elsewhere. Greg was quick to get me answers and made the car buying a breeze! Shoutout to Verley and Will in finance as well. All made the process easy to get through!! read more

The worst place to buy or have your car serviced. The service team will lie and lose paperwork. I had to prove to them twice that I had tire warranty. I brought my SUV in on nov 9 23 to have brakes done. Two oil changes later said my brakes were great, one as recent as April. July of 24 they started grinding. They were never changed. Cost me 800 to have them repaired. When I took it in nov 23 I had a maintenance contract so it would have been covered. Garage place. I have more stories but that one is enough for now. read more

THEIR CARS HAVE BUGS!! I bought a car and within one day noticed there were bugs. They tried to clean the car and fumigate the vehicle 3 times. the vehicle still had bugs. Their suggestion was that I now have gone over the allotted time to return the vehicle, due to them attempting 3x to clean it. Tgey suggested I PURCHASE another vehicle (same price, same year) but pay another $1899 to keep my payment the same!!! They are crooks! Do not shop here! read more

I purchased a used 2024 Mach E the other day. The sales representative was understanding and straightforward. I cannot say the same of his leadership. After a series of unfortunate events; long wait times, incorrect and inconsistent information, shady negotiations and unethical practices I am forced to turn my excitement into distain. The next day I discovered that I was presented with a quoted price and odometer reading that did not match what the vehicle currently had and what I was being charged for the vehicle. After realizing my role in the mistake, I admitted that I too was at fault. I expected the manager Terry Wadsworth to show some empathy and good will to our mutual oversight. He not only missed the price mark, but he missed the point! The point is I bought a car from ALM and I am unhappy with my service. I was not interested in getting over just being appreciated. I declined his diminished offer but counter with this: Do not buy from here. They are only interested in the sale and not the person. Ronnie Nesbit has created a culture here that is deplorable and unprofessional. I will continue in my pursuit of answers from ALM if I have to talk to the Ford family themselves. read more