Amazing support and the best speaker I've ever bought, will keep coming back, worth making bothread more

I needed some help getting a Nordost cable refitted and Mike at HiFi Loft made the whole thing so…read moreeasy. No surprises, no upselling, just fast, direct, excellent service. Recommended.

Great selection, and they have a nice collection of record players as well. Quite possibly the…read moreworst customer service haha. Don't expect the friendly, welcoming vibe you might get at another record shop. It's the only one on this side of town so it's convenient. IMO their used records are overpriced so shop online for better deals.

It's honestly my second home. Love this place. Great music, great community and great vibes.read more

Fun bar with good live music. I love the ambience. It's swanky, and chic with a touch of rainbow…read morelighting. Great outdoor areas. Was here on a Sunday night and it was very groovy.

Summer time for outdoor sheets. Good music. They do live too. They seem like they have a good food…read moreas well

Stopped by to look over their vinyls. They had a good collection of older vinyls. They have items…read moreseparated by genre which made it fun to go through. I wished they had some of recent/new artists but overall still a fun experience.

Cool bar inside the vinyl shop. I would come here again. I enjoyed my daiquiri and the bartender…read moreput on a vinyl. Cool vibe to meet people up at and hang out at. Also fun to shop for records before or after having drinks. I'll be back one day for sure.

I had an excellence recent experience with Park Avenue Audio. Specifically, I visited on a rare…read moreday off and had a great time listening to gear and, almost as importantly, talking to Dennis, the owner, who has tons of wonderful stories and is clearly an extremely passionate guy. I left thinking hard about purchasing a particular pair of speakers I demoed without feeling the least bit pressured. I hope to throw much $$ their way in the near future.

After 25 years my Arcam Integrated Amplifier gave up the ghost. I needed a new amplifier to power…read moremy old quality speakers, but also wanted to use new technological inovations like steaming music. The employees at Park Avenue found me a reasonably priced new Integrated Amplifier that does everthing I want it to and more. My system sounds better than ever. Thank you!!

Emailed me that my vintage Pioneer stereo was not worth their time. I ended up selling it on…read moreCraigslist.

There is a reason why even the WSJ rated them so high..they are simply a class act. Fair,…read moretransparent, extremely professional and prompt are words that come to mind in my dealing with them. I will be interacting with Stereobuyers more as time goes by for my high end electronics needs.

My first purchase from Stereo Exchange showed me the benchmark in New York high-end audio dealer…read moresupport. I've been in the audio hobby for over 27 years, so I've learned the difference between a team that actually knows their stuff and one that's just moving boxes. I am the proud new owner of Certified Authentic Pre-Owned Wilson Sabrinas in Obsidian Black. Honestly, taking the leap on Wilsons wasn't really on my radar until a credible, certified pair popped up at a reputable regional dealer. That sense of local security and support is the only reason I felt comfortable taking my system to the next level. Right from the first message, the team was straight-up with me. They walked me through exactly what Wilson's Certified Authentic program entails, the Certification work done on the speakers, the warranty, and the realistic logistics. No hard sell, no runaround, and no question left unanswered. That's the kind of foresight you get from decades of real experience. What really set this apart was the installation. Their Certified installer Mike came out to do the Wilson Audio Setup Procedure (WASP). The guy is a total pro - super patient, incredibly knowledgeable, and just a great person to work with. He added a ton of value to the whole experience. My space is far from a showroom. It's a tight studio apartment, with a corner-loaded left channel, a workstation that isn't moving anywhere; essentially a "lab in motion" for my audio hobby. Mike didn't blink. He worked around the real-world constraints and went through the WASP methodically. Everything was done ear-first and with serious precision. Watching him dial it in showed me exactly why Wilson insists on this setup process; it's not just marketing fluff, it's real substance. The Sabrinas sound phenomenal, and they absolutely live up to their reputation. The speakers and set-up rival my former reference Levinson and Magnepan system. Once you graduate into equipment that has serious value, it's 100% about trust. You have to trust the product, the transaction, and the follow-through. Stereo Exchange nailed all three. If you're serious about bringing your experience to the next level, Stereo Exchange is the place.

Yet another satisfying purchase from stereo exchange. I bought a turntable, phono amp, etc etc. Bob…read moreis their turntable expert and I told him a budget and we came in just under. Plus he selected components that would work with my existing Simaudio Sonus Faber setup. My original salesman Glenn was there as well to chime in ha ha. I have nothing but praise for these guys. They know their products inside out. Literally. If you are going to spend some serious cash for gear, may as well buy from people that actually own the stuff you are buying. Glenn has the exact same turntable I bought today in his house. They won't sell you something they wouldn't use themselves.

Placed an online order for an item. Never received a confirmation email. Strike 1…read more A week goes by and my credit card authorization hasn't turned into a charge and still no email so i call. Was told that the product just arrived at the warehouse and would be shipped out that day. Strike 2 -- dont show an item as in stock if you didn't already have it in stock. Two days later, still no email or tracking info, so I have to call again. Strike 3. This time was told by a different guy that my order was refunded because it was out of stock. But I check online and the product is showing as in stock still with a price 2x what I paid (now in line with the rest of the online sphere's pricing) -- idk how many strikes to count for these events but it would be several. Why am I being lied to? Why have I had to reach out every time instead of proactive communication from the retailer? Why was my purchase price not honored like any good retailer would? On top of that, the guy I spoke to the second time offered to have the guy from call #1 contact me as he was the one running point on all this of this and of course I never received a call. Bunch of lying cowards at the fulfillment department of this company. Everything you dont want in a customer experience. Would never spend a dime supporting a business like this.

I can't recommend Canal Sound and Light highly enough! We rented a disco ball for my…read moremother-in-law's 65th birthday. From patiently teaching us how to set the equipment up, to kindly extending our rental for a day (complementary), Alex & team were wonderful. Rent here with confidence!!

Quick ship. Flexible shipping options that work with my schedule (some competitors have highly…read morerestrictive shipping that prevents me from using redirect option to a FedEx Onsite or UPS Store - this practice is highly off putting and keeps me from reusing those retailers). Packed well. Excellent communication. Great first purchase experience.

Super fast shipping, excellent product! would purchase from Audio46 again…read more (And now I'm adding more words because apparently my review is too short... I like succinct, but whatever.)

I had a pretty good experience overall but it came with some disappointment. So, consider this to…read morebe "Jason's guide to getting the best out of your Innovative AV experience" I came with a list of specific products I wanted to buy (speakers + amp) and the spatial constraints of my living room. They ended up selling me the amp I wanted and more expensive speakers that still fit my requirements. I worked with George. Here are the positives I experienced: - They were exceptionally generous with their time. I learned quite a bit from coming here. - They were great at finding products that fit my requirements, including suggesting alternatives I hadn't considered. And I thought I researched everything! - They were good at "bending the audiophile rules" like speaker placement and minimum power requirements for an amp. They sold me a system that shouldn't work on paper but does work really well in practice. - They were exceptionally flexible and accommodating when it came to delivery and installation, both services that they provide. I'm very grateful for all of the above. But caveat emptor. There were some downsides and you need to be well-informed going in. - All sales are final. - They will sell you overpriced cables. It's the cost of doing business. - I didn't actually audition the speakers on my desired amp but rather used a substitute device that was more readily available in their showroom. In retrospect, it was stupid of me not to insist this. - It took a long time to receive the goods. It was a lot longer than they had initially estimated. You will need to be patient. - They claim to provide a "guarantee" that their customers will enjoy the systems they purchase, and tbf they go quite far in delivering on this promise. But, after the installation, I had to spend days troubleshooting the amp and the TV. I had to even purchase a separate audio streaming device to compensate for software bugs in the amp. It was an amp that I had initially chosen, but Innovative stood behind it and they did not give me the practical help I needed. Instead, they gave me relentless positivity about the quality of their product offerings. This might be good for closing a deal but not for actually getting the best quality out of the system. - As soon as the speakers arrived, I was told they required 100 hours of playing to fully break in for the best audio quality, as the drivers are stiff coming off the factory line. I emailed the speaker company and confirmed that this was a falsehood. I called George out on this and his subsequent responses hinted at an admission of guilt. Beware of tactics like this. - Their digital priorities are wrong, imo. I would like devices that are dead simple for other people in my household to use. For me, HDMI-CEC is important, so we can control power and volume with our TV. Also, Google Home integration is important, so we can have synchronized speaker groups. They will steer the conversation away from topics like this because they don't have good answers. Instead, they will want to sell you expensive DACs and hi-res audio streaming services like Tidal and Qubuz, even when doing so contradicts scientific facts about the limits of human hearing. - There are great products out there (including so-called "budget audiophile" equipment) that Innovative doesn't sell because they aren't dealers for whatever reason. These gaps are where the missing piece of your audio puzzle could be hiding. Overall, I'm actually quite happy with my experience. Given the sum total of my requirements, there weren't many options and Innovative sold me a reasonable package. If I had to do it over, I probably wouldn't have changed much. However, I might have tried Park Ave Audio just to compare.

We were in town and walked into Innovative to check out what they have to offer. Despite knowing…read morethat we are not paying customer, Elliot the owner let us check out couple of their hi end systems. We spent a couple of hours there. Elliot was super busy that day and let us fully enjoyed what they have to offer which was just incredible systems. At the end of the day Elliot was such great hosts and chatted with us about his showroom. Many hifi stores have a poor snobbish attitude, not Elliot and his team. They know their stuff and how to treat customers properly. Highly recommended.