What i love about this company is their response time and willingness to hear the issues my family…read morewas experiencing. We are currently in an apartment where the neighbors above us are unusually loud and causes noise disturbance every day and nice since September. Security Agency always sent professional security guys to help solve the problem. This company is great! They are very much into customer service.

I had a Surprise Birthday Party for my wife recently and needed security for the event since…read morealcohol was being served. Armaun was great to work with and provided an excellent security guard for my event. This security firm is professional, friendly, knowledgeable and reliable. Everything you want when you need security. I highly recommend them and will certainly use them for future events. Fair pricing, a great value for excellent service.

Amazing service all around~! I can't say enough for this company, out of alll the new…read morecontractors/services we had to hire with moving, this company (especially Matt and Scott) have been the coolest, most laid back but also efficient and attentive to detail- super responsive and understanding with requests and questions. Ami helped to coordinate installs was a total Angel because our schedule is Hectic and our project of sorting out multiple old systems, broken sensors and contacts, and a mess left by the old company (nothing was labeled or organized) required multiple visits and at odd times- I really appreciate that the installers were committed to doing everything right even though it took more equipment and time than we originally anticipated. Also love the head engineers that are familiar with lots of systems to help with random WiFi/network errors. The systems themselves are sleek and easy to use with the app. The sensors can be delayed or disabled for certain purposes. I also accidentally set off the alarm silently, they called me and the cops, and were able to call off the cops easily once confirming it was me. Lots of nice safety features to this alarm which Scott tested to make sure they worked as needed :) We compared to another well know local company that seemed a bit outdated (no app access/control) and a giant national company (expensive setup, less local, not as individualized attention). Ultimately chose safe and sound for the excellent customer service and highly recommend!

We had a power outage and our cameras have stopped recording. I have been trying to coordinate a…read moreservice call with them through their extended warranty and have had no luck for 10 days now. I had a phone call with one tech who logged on to my computer remotely, then figured out that they could not fix the problem. Now I am waiting for a physical person to show up, after being promised that, and they have not scheduled anyone and I have not gotten any response to my email. We spoke on Thursday, they said "We will try and have someone out tomorrow". It's now Wednesday and radio silence.

Great service. The area near my business isn't safe and using Sentry has put my mind at ease. They…read moreare a reliable and affordable company and have checked all the boxes for my security needs. Highly recommend them.

A great place to work for! They set the bar high but work well with anyone that wants a stable, put…read moretogether job or career.

I have had their service for years. They have a Great staff and the service has been exemplary…read more They are always on top of it, immediately available, and helpful.

We have been using First Alarm for more than a decade. They are wonderful--responsive, courteous,…read morecompetent. We just decided to add CO monitors to our home protection system. Tarik from First Alarm did a great job adding the detectors, explaining how they work, and explaining the First Alarm home app to me. Definitely five-star service.

I recently had my Cameras NVR PoE system installed by Enrique, Ricardo and one of their team…read moremembers. I also had 4 ethernet data lines installled. Their work was swift, professional and neat. They provided family friendly quotes for the bid. I went with them over a big company, cause they were brothers, wanted to give a family a chance over a corporation. I will do work with them in the future and recommend to others. Blessings to your business and familes.

Great service, seamless installation, and very good overall experience/ solution for cameras…read more Thank you! Hanif

I wanted this company to check out the HD on my relatively new NVR for my CCTV system. This…read morecompany did not install the system. This company said they would sell me a new system to replace system I had. On the suggestion from my wife, I called a computer repair company in Walnut Creek who sent a technician to my house to simply replace the non-functioning HD with a larger, industrial quality CCTV HD. It so happened the technician knew exactly the problem I had and ordered the correct HD. The new HD did not even to be formatted!! Cost for the new CCTV HD was $150.00!!! I don't enjoy being "played" by merchants such as these people from this company!!l Response/reply: I spoke to a "receptionist." She put me on hold for a few minutes; when she returned to the call, she told me the "manager" told her to tell me the company doesn't service systems they did not install. Plus they are not familiar the brand of CCTV. At no time was I given the option or ever asked if I wanted a technician to go to my house to check out my system. The original installer wanted to sell me a new system as well!! The original installer said my CCTV system should be replaced if it stops working because the NVR is not serviceable. My system was warranted for 3 years; the HD in the NVR failed 2 months after the warranty expired. Response: I am simply writing (recording) what I was told by the receptionist. I told her my CCTV was giving me an error message "not recording." I asked her "...do you service CCTVs?" She said the manager said they don't service my brand of CCTV. She said the manager said,, "he is not familiar with your CCTV." ***I found the NVR brand and cameras on AM.Z.N. I simply said "OK!"

Done Right Security quickly responded, and we were able to have a same-day walkthrough. During…read morethat visit, other important issues were uncovered. Justin was dispatched to complete the repairs, and he's been great at problem-solving. We will continue to work with Done Right Security. Especially after they showed us how a previous vendor had skipped some important safety issues. I definitely feel that our building is in a better shape than before.

I put out a project through yelp and they responded promptly. They answered all my questions and…read morewere very responsive with changes I made to the contract. They lost the one star because their guard showed up an hour late on day one but we were fine. The boss showed up instead to cover for the guard until he showed up. Besides the tardy, they preformed their duties well. Would definitely hire them again. Thank you

Adeniyi and his team were great in all aspects! Super responsive, professional, and reliable.read more