My registration was due. I never go anywhere else. I do not like going to DMV. The women working…read morebehind the counter very friendly and helpful. I was in and out in 15 min. I always take my cars here to get smoged.

It was $73 total in December 2025 with a $15 off coupon. It's near the Auto Center freeway exit,…read moreconducive to warming up your engine on the way there. There were 2 cars in front of us when we went, and they still got us out of there quicker than most smog joints. Waiting room is clean, if stark. There's a bathroom if you need it. But man, the music was SO LOUD. Like, the receptionist was yelling over the music, "OKAY, SIGN HERE!" and when she grabbed the remote, I presumed it was to finally turn the music down. Nope. She just changed it from '00s pop to contemporary country. There's an option for a tip at checkout, which always makes things nice and awkward, regardless of tip level.

The lady that was there was rude. I entered her establishment and she acted like I wasn't there…read more She clearly saw me along with some other clients there. She didn't greet me or ask me if I needed anything. I am African American and was getting the vibes that she was RACIST. I asked her for a brochure or something I could take with me because I was interested in their services. The lady didn't even know what a brochure was! She said "a what"? I had to explain further...I said "a pamphlet, flier?" And she was like "I have a business card". And handed it to me. She didn't say anything else, no have a good day or how are you. Be weary of this place. I am a very educated, polite person so I did not deserve that treatment. I even apologized to her if I was interrupting what she was doing and said thank you. And got nothing! Ew. definitely never going here.

The ladies in here are so sweet and helpful! If car registration services are needed and you want…read moreto ditch the dmv lines or need your tags fast, go here!

I came in to renew my father-in-law's registration. The DMV renewal was $171, and I was told there…read morewas a $40 processing fee for doing it here instead of at the DMV. What they didn't tell me is that there would be additional hidden charges I was charged $233 total. When I went back to ask why, they said it was for "paying with card" and because "the DMV charges them to process it." If you're going to charge more than the stated $40 service fee, disclose it upfront so customers can decide if they want to proceed. Had I known, I would have gone to the DMV right next door and saved the extra money. Be aware of the hidden fees before coming here.

Not only have members in my family been quoted a reduced monthly payment, after a year of zero…read moreincidents, did they not honor their word. They actually take their sweeeet time whenever you are stopping by to make a payment. Almost, if as they are effective to have you there for their amusement and more so their objective of maintaining their imagine of having customers. Crappy all around. They have a selective, highly lucrative lane, which allows them to possess unfriending experiences. Real talk.. you'll see. Better off somewhere else. I actually got a way better deal online. GEICO goes tough. Be safe and God bless

This place might be closed. I went by on a Saturday during the hours published on Yelp and saw…read morehours posted looking through the window which matched the yelp hours but the lights were out & the door locked. The interior looked like either the biz owner is very clean or the business is closed and there's a few pieces of furniture leftover. So 2 stars. Call ahead to save yourself some time!!

If you're going to the DMV to deal with tag and title then you're doing it wrong! DJ is awesome and…read moreas long as you have any prerequisite documents you may need (i.e., smog, etc...) he'll get you in and out in less than ten minutes. Use the Google chat function to let him know what you need (he responds super quick), and he'll let you know if you need anything prior to coming in. I came here twice for both mine and my wife's out of state tags, and it was just too easy. This is a really good business and is worth a small fee as it and adds a wonderful convenience to what is usually a daunting experience.

Response time was quick. The service was quick and easy…read more Got my car smogged and processed in about 15 minutes.

Great smog station for older cars, prior to 2000. Great customer service, super friendly staff…read more Fast in and out. Highly recommend.

We have used Nancy's Lien Service for probably 25 years and have NEVER had a problem. She has taken…read morecare of all our lien needs and is always honest and straightforward. I will continue to use her for our needs. No one better to trustthen Nancy. Gary Gary LaVere LaVere's VW Restorations LaVere's VW and Audi Only 1121 Landini Lane Concord, CA 94520 925-798-2001

Very responsible got everything done and complete I highly recommend Nancy's Lane salesread more

Fast courteous service. I arrived before the shop opened and had 2 people ahead of me. I only…read morewaited about half an hour for my Smog.

Professional customer service, fairly priced smog check service, took us in right away and work was…read morecompleted in a timely manner so we didn't wait long for the smog check to be done.

Fast and easy. Mrs B. Is the best friend and professional. I highly recommend. No waiting for…read morehours to get your business done .

I had the absolute pleasure of visiting Mrs. B's today to take care of a long-overdue vehicle…read moreregistration, and I can honestly say it was one of the smoothest and most pleasant customer service experiences I've had in a long time. Before heading in, I called to get some information and was lucky enough to speak with the owner, Felicia. Despite clearly being busy, she was incredibly kind, patient, and attentive. She didn't rush through the conversation at all--instead, she took the time to answer all of my questions thoroughly and with genuine care. From that initial phone call alone, I already had a good feeling about the place. When I arrived, Felicia greeted me warmly and immediately put me at ease. What I had expected to be a stressful ordeal was handled with such professionalism and efficiency that I left wondering why I hadn't come to Mrs. B's sooner. She took care of everything quickly, clearly explained what was being done, and never once made me feel like just another customer. Her attention to detail and personable nature made the entire process feel effortless. Felicia is truly a gem. It's rare these days to come across someone who not only understands what real customer service looks like but also lives and breathes it in how she runs her business. You can tell she genuinely cares about the people she helps and takes pride in making their experience a positive one. Businesses like Mrs. B's are what give a town character--they're the kind of places you want to support and tell others about. Livermore is lucky to have this kind of service available, and I'll be handling all of my vehicle registrations here moving forward. If you're reading this and considering where to go for DMV services--stop searching. Do yourself a favor and go visit Mrs. B's. You won't regret it. Thank you again, Felicia, for making a frustrating situation not only manageable but actually enjoyable. Keep doing what you're doing--you've absolutely earned a loyal customer.

Maria Fernanda is an awesome agent. She is super helpful, attentive, and sweet. She made the…read moreinsurance buying process enjoyable and easy. She answered all of my laundry list of questions and I appreciated her recommendations. Thank you Maria!

Really nice! They took really good care of me! At the end of the day I know almost all insurance…read moresales the same thing but it's the customer service that really made me appreciate them!

Came here right around 1pm on a Wednesday and it was so empty! It was the first time that I went to…read moreDMV, especially this location without an appointment and as soon as I registered, I was called up to a window. I think I got all my needs taken care of within 15 minutes. Very happy with my experience!

DMV Customer Service Feedback…read more I recently visited the DMV with my son for his learner's permit test and was assisted by Sara at Window 10. Unfortunately, I was disappointed with the customer service we received. When we approached the window, there was no greeting or acknowledgment. I provided the requested documents, and they were returned to me while I was asked for my son's identification and proof that he had completed the required online driver education course. I also asked whether documentation showing that I have sole custody of my son was needed, and I was told that it was not necessary. While I understand that DMV staff handle many customers throughout the day, I believe every customer should be treated with professionalism, courtesy, and clear communication. The interaction felt very impersonal, and there was little communication or assistance throughout the process. I hope this feedback can be used as an opportunity to improve the customer service experience for families visiting the DMV.