Helpful service and education with products Lots of selection Prices maybe be higher than online stores but worth it . read more

This store is stuck in the early 2000s. Nothing is updated (no trendy toys or current adult material). They didn't even have regular wand. It's super expensive for no reason. I can find a better toy on Amazon for wayyy cheaper than what they are offering at this shop. Don't go read more

I needed some lubricant, prostate toys. I'm sorry, I forget his name. He walked me to show items specifically for me. I bought lubricants and a toy for myself. About 3 weeks prior to Christmas. Some you could get elsewhere, some are unique to the store. Female lingerie is outstanding. High quality nylons, I've had heterosexual staff, lesbian. Point is all are friendly. Prices equal to say Amazon. Everything for every person. It was nice to see a lesbian couple checking out at register before me. A variety of everything. Don't be embarrassed. They make shopping fun. Happy New year to the staff, store read more

Ample parking in private lot. Huge store with a large variety of shoes, lingerie and costumes. There's a large section of assorted toys, items for bachelor and bachelorette parties. Huge selection of dvds. Staff is usually friendly but one was having a bad day the evening I went. You pay for what you get so the more expensive items will hold up better. read more

Went there spent over 200 dollars got a knife in process didn't get to see it wrapped it in a bag inside a bag didn't get to see it till got outside completely broken handle cracked and everything sold.me a straight broken knife and told me there nothing they could do couldn't even give me the same knife it should have never been in the case to begin with complete bs read more

VIP Very Intimate Pleasures - Cracked knife and won't even open like should - Adult Shops Near Me - Manchester, Connecticut

I wish I could put 0 stars. I drove an hour bc I needed a corset for a costume. It was a very bizarre, weird , and uncomfortable experience. I was looking around for awhile for a specific white corset. After asking to try it on one of the women's said I can't try it on cause they don't have "the key." I go to pay for it upfront and the women at the desk was disheveled , her face and lips were purple and she was clearly on drugs. She was mumbling on the phone bizzare things and was acting like a zombie. She supposedly couldn't figure out how much the corset was, there then was a line with 4 other girls, all of them and myself were scared and concerned and had no clue what the hell was going on. Not to mention the women at the desk had crap all over her sleeves and shirt and hands and kept touching my corset all over. She said she had to make some "phone calls" to get the price of the corset. Then just stood there staring at the phone with a whole line. There was also another women there who was avoiding the front desk, unhelpful and rude. Finally when the women on drugs "got the call" for the price of the corset she gave me my total and didn't even press the button to cash me out. Myself and the other girls in line told the other women she's clearly on drugs and she said "she's on medicine." I replied "just medicine ?!" It was very scary and bizarre, the place was filthy and over priced. Stay clear from this place if you can !!! Sickening! read more

it's fine. average store. some of these one star reviews make it seem like the employees are gonna bestow an ancient curse upon you and your bloodline for a thousand years if you dare to look them in the eyes. i think i can count on one hand the amount of times the employees approached me and my partner. they IDed us at the door, and then approached us maybe once or twice to ask if we needed help. sure, the employees hover a LITTLE, but i work retail. i'm 90% sure they were only approaching us to make sure we weren't shoplifting because of how long we lingered in the aisles looking for an extremely specific toy. as for the actual products, they're overpriced, but generally they look fine. all the ones i looked at were made with good materials and looked high quality. my gripe is that there's a lot of products offered but not a ton of variety. you'll see rows and rows of the same exact vibrator just by different brands. if you're into kinkier shit or even just looking for a very specific product, you're better off somewhere else. read more

FIRST OF ALL FIRST THINGS FIRST I FIND THE STAFF (THE PEOPLE) WHO.WORKS THERE.: .. I WAS THERE THERE TWO YEARS AGO DONT. KNOW IF THE STAFF HAS CHANGED SINCE THEN BUT I FIND THE PEOPLE THAT WORK THERE TO BE UNFRIENDLY AND WEIRD, OKAY. SINCE THE TIME I WENT IN NOT A single Hello.. And I was Looking around the Storw.and one of the Employee was peeping around the corner to see what I was doing, That's Weird. Then. The Sinstation became.even weid every time.i turned around I noticed I was being followed around the store by one if the workers....Give it a Rest and let people shop for a Change my God Grow Up and have a little Respect for other people... Nice Shop very clean place of Business....some.of there appearal is expensive I belive some.of there stuff need to be marked down....And as far as coustomers service goes Be a little bite.more Hospitable to the cosotmers.... read more

Ok place, don't have enough of a selection of men's toys, the stuff they do have seems cheap and not worth it, if your looking for dolls or torso or butt silicon stuff they didn't have it when I went they might have it if you go but I doubt it. Staff was nice enough and kind, they did have a lot of movies or lingerie so if your looking for that it's good, I really just wish they had more on male toys that were on brand (flashlight, etc.) read more

Excellent customer service and discretion. They answer all questions and make the process easy and comfortable for the buyer.

This was a thoroughly unpleasant shopping experience. We knew what we were looking for, so when we walked in I declined the offer for help I immediately received. Not a bad start, but I used to work in the adult novelty industry so I know what I'm doing. They didn't have the brand I was looking for, so I asked the girl (who was waiting in the next aisle) if she had what I was looking for. She helped me locate a similar product and then showed me a slightly less expensive version. Still fine. The problem began after I gave her the "Okay thanks!" that should be an immediate indication of "please leave me be." There were was a big awkward pause before she finally walked away. She then loudly announced to her coworker, "keep an eye on that aisle." The tone of voice combined with the constant shadow of an employee really made me uncomfortable. I'm not a shoplifter and I think it's really poor form to make your clients feel like they're doing something wrong by browsing, ESPECIALLY in this kind of store. The art of customer service is really lost on them. We lost our shadow and continued into the novelty section where another employee charged down the aisle at us to see if we needed help. "No thanks. Just browsing." "Are you sure?" "Yes we're all set." "I can't help you find anything?" "No thank you." "If you need anything I can help you." "No thank you." Look I get it. You need to ask, it's your job. The problem is, I'm standing in the middle of an aisle of penis shaped straws and party hats with tits all over them. I don't want you help and I'd like to be left alone. A sensitive crew of staff would pick up on the customers body language to know that. We decided not to buy anything because we felt so uncomfortable. Also, their prices are ridiculous. For a company as big as VIP the cost of the products they are selling indicate a profit markup of almost 75% (online the average is 40 to 60-ish) so you pay for the (in)convenience of buying directly. Again, I used to do merchandising for a company that sold the same products so I know what I'm talking about. Just an FYI. read more

Very bad experience staff was very unfriendly and unhelpful . Every question I asked their response was "I don't know " or " we don't have that " I'm not sure if it was because I'm black or because I'm trans everything I bought I had to go find myself the only genuine help I got was from the newest employee Horrible experience the only reason I came all the way to the Manchester location was because Hartford was closed due to renovations read more

This shitshow forced itself into my mailbox demanding a review. My pleasures are indeed intimate, but they do not involve you. Except for the strangle/choke ones. read more

What a trashy joint. I walked in with specific purchases in mind and was immediately told they would have to hold my purse for me since it is a backpack purse. I declined stating," It's my purse. You can look through it on the way out." She allowed me in. Two minutes later, someone else approached me stating she had to hold my purse while I shopped. I again explained it is my purse and they are more than welcome to search it before I leave the store. She declined, so we left. We'll bring our business elsewhere. How trashy does a store, its employees, and its customers have to be to insist on holding a customer's purse while they shop and refuse to search through it on the way out to prove nothing has been stolen?? I'm sorry you assume all of your customers are trashy and will steal. Please understand, if a customer is allowing you to search their property, they aren't stealing from you. Hope that concept isn't too difficult to comprehend. Since you aren't interested in our business, we will take it elsewhere and never bother you again. read more

All staff were very welcoming, great location and lots of exciting things to see and buy. Love coming here with my partner and some friends!

I recently purchased a vibrator from their store for 70 dollars and was sold a lemon. Please check your items and really look at what your buying because they do offer items dating back to the early 2000's and will portray them as brand new items. I went to use the product and I would say no more than 10 minutes later it was not working they offered me to buy new batteries and you can't find them anywhere. They may have a lot of things eye catching things in the store please do make sure you don't purchase them though. They sell products they probably don't even have or use. The workers work for a company that is so bad they don't even know the prices in their store and will willingly tell you their business instead of handing business. Everyone is comfortable with selling products that barely work. They also offer you to purchase at other stores when low on products. I'm going to stick to ordering my stuff from Amazon at least they offer a return policy. read more

shhhh, this is a surprise yelp. ok, by the time this posts, the cats out of the bag. I went to VIP a few weeks ago for a xmas present for the special one. itsa secret for now, so im not posting this until after xmas. now, Ive not been in many of these types of places. in fact, i cant think of any sans a Vicky secret (which doesnt sell knives or bongs or a bunch of other things this kinda place does), so ill leave that for you to check out and yelp for yourself. the selection i suppose is good, (no index) so take that for what its worth. yes, they also have the 'knife/bong room' which befuddles me. do people like to get hopped up and then play with knives? i dont think so. those prices could be decent, not too sure what the ct glass market is, but i do know its way cheaper than boston, is that saying much? what i do not like, or maybe i do.. is their return policy, which is no returns, ever, for anything. on one hand i guess im grateful that anything i buy is virgin (ha!) but on the other hand, anything that is a gift best be spot on or else youre out of your cashola. I guess their prices are ok, so some stuff was cheaper than VS, again, i dont go bra shopping often or at all, so thats how im leaving that, but i guess its the extras and **groan** hard to find items that sets this place aside. I could go on and include several other puns and blush worthy comments, but you can go and post them yourself. have a happy xxxmas read more

This has to be the biggest adult toy store I have ever visited, and I have visited a few. Right as you walk into the entry you get a sense of size. The entry way is set up as a display with five or six life size mannequins in various poses and themed outfits. Walking into the main store was like walking into a department store, everything was organized into departments, the store was well lit, and there was loads of area in the store. I did not feel cramped in the store. Ladies looking for bachelorette party supplies or a toy for themselves, there are lots and lots of choices for you. A huge section of lingerie and other sexy clothing for ladies to check out, although I did not go through the area so I do not know if there are any selections for the gentlemen. If a lube is what you are looking for you have more choices than I have ever seen in any other store. The staff seemed very friendly, asking me if I needed any help finding anything. When I said I was just browsing at the moment, she said "if you need anything just ask" and went about her own work. I enjoyed browsing through the store and had a few laughs at some of the odder items. Me, I was in the store looking for a new masturbation sleeve for myself. Unfortunately this is the only area the store kinda failed. There where very few selections for the men and it really gets lost amongst all the other toys. I did end up buying one for me from the limited choices available. The store has a no returns policy, which considering what you are purchasing makes sense, at least to me anyway. The clerk checking me out regaled me with a couple of funny stories about past experiences of hers. I got a good laugh about them and the conversation was fun. As a man visiting the store I felt very comfortable, the store itself gives me the feeling that women or couples would feel just as comfortable shopping here. read more

I went to VIP yesterday for the first time. And this place is awesome. Im used to going to Amazing Intimate Pleasure stores but this place has them beat hands down. VIP has everything imaginable in stock. Prices are a bit high on somethings. But the selection is very extensive. If you ever get a chance to stop at one of these stores you will not be disappointed. read more

Worst employees ever. They hold up anything you buy so anyone can see it, they announce what your buying, can't figure out what things cost and need to drag other people over to figure out the register. Every time I go there, it's a problem. It's like they want to attract as much attention to what's happening as possible read more

Huge selection, fun stuff for bachelorette parties. Also have head shop type items. Staff is overly helpful (sometimes you don't want any help). ;) read more

The staff is a bunch of young girls and most of them aren't even friendly. You don't really feel comfortable to approach some of them because they look like they don't enjoy being there at all. It's very overpriced...VERY. Enough with the complaints though. I have never seen such a huge selection of EVERYTHING you could imagine. They have a very large headshop with shelves up to the ceiling, complete with an aisle full of knives. A bondage/fetish room, costume area, aisles and aisles of toys and DVD's, loose condoms/lubricants. You will feel like a kid in a candy store. read more

Buyer beware! Don't waste your time or hard earned money at this particular establishment, unless and until you read the fine print at the bottom of your sales receipt. If I knew then what I know now, I would have insisted that the sales person open the box in front of me, and I would have visually inspected the contents of the package for myself before I purchased and left the store. Unfortunately, once you pay your cash, there is no customer service after the sale. I regret that I even walked into this store, as I was not only taken for my money, but I have a defective product which is totally useless!!! VIP has a strict return policy and absolutely refused to refund my money, offer an exchange or issue a store credit. Finally, the insightful store managers resolution to this manufacturers defect was for me to personally contact the company myself, and perhaps they would reimburse me for my trouble. Well, thank you very much for your help and consideration in this matter, but I will never step foot into your store again, nor will I recommend it to anyone. read more

Good store F etc few get grtw very v Trevor reeves ref be vrgw v Trevor Greg ref veer vtge vote vt to grv etc vtge b Greg temblor he bet but gty by g by ty the thb ty but b Greg ty Greg b Thebes's the tg big bt by yh un uh Ryun up h read more

Do yourself a favor: don't ever go in here, for anything. I ordered a plain old bottle of Swiss Army lube online from another retailer, 14.99, ended up leaking during shipping with 1/4 of the bottle missing... So this time, I decided to go local. The store seems all right, there was one cashier and a bunch of other employees lounging around (nice gig!), all seemed friendly. The displays look like they took some time and effort, and there's quite a lot of product. Anyway, the lube I wanted to buy ended up being 31.89 -- that's double any other retailer. I figure now this may be the only way they can stay in business, with their ridiculous 2-story storefront and totally empty parking lot (on a weekend!) Before I walked out I looked at a funny tie on a mannequin by the door, thought it might be a good gift. It was 14.99, which is what I'd expect from a store like this... but the tie, as well as the mannequin and the hat he was wearing, were covered in a layer of dust and there already appeared to be visible food stains on the tie. Apparently there is a "no returns" policy, and I can't imagine too many people eating in the store, so what gives? AVOID!!!!!!!!!!! Buy online!!! read more

I have shopped at VIP a few times and I think the store is great. The customer service is the absolute WORST I have ever received. I recently went in and purchased a grinder, got it home and it was broken. I quickly returned to the store because it was a $36 product and I was not going to pay that much for something that was broken. The cashier at the store informed me there was no returns which I was aware of but seeing as I just bought it and it was broken I figured I would try anyways. They even told me they should have checked the product themselfs but didn't for some reason. They told me to research where the grinder came from and ask them for a new one. The grinder I purchased is from a factory in china, no way to contact them or get a refund. I then turned to emailing the corporate vip office. I have emailed them several times and I still have yet to hear a responce. You think a store that is trying to get bigger might have customer service? I guess not. I will never purchase from this store again and I'm telling everyone about their broken products and horrible service! read more

went there for the first time and i was honestly a little scared...but once inside it was lots of fun. not what i expected at all. It was bright and happy. Had fun looking for bachelorette party stuff with my friends. They had tons of toy and lingerie.They also had a room with bongs and knives (which was kinda creppy). i would defiantly recommend this to people looking for Halloween costumes or party stuff! fun place. read more

I went to vip last night ,i got a bra set very sexy,for 25.00 i got home took my shower ,put the bra on it broke,i am very thin ,i took it back to the store ,the same man that cash me out ,said they can not take it back,when i left the store there was nothing wrong with it,dam it came off a fucking hanger,how would you tell,until you put it on,but any way he said i could not get a new one,i was getting nothing back,i went home looked at the glass dildo,and guess what it has small cuts chip what ever you want to call it ,not happy no play for me read more