Honestly. I like dealing with this business. I get top quality speeds and I get customer service…read morefar faster than I ever did with TLS. Anyway, if you want a quality ISP and to not have to wait on hold forever/wait weeks for an email reply from customer service, They got you.

It's impossible to compare The Internet Centre with other connectivity professionals because, quite…read moresimply, there is no comparison. We've worked with a significant number of hosting, connectivity and infrastructure providers and none -- not large, not small -- can hold a candle to the knowledge and dedication that Graham, Matt, Derrick and the rest of the team brings to the table. I can recommend TiC to anyone -- consumer or corporation -- who requires anything from a single VoIP line to enterprise connectivity and dedicated fibre.

Internet service Reliable but does not deliver the speed you…read morebuy. Customer service Shitty. Waited an hour and hung up on the phone. It was a simple request but could not get through. The phone does not provide approximate wait time or call back option. It is not reasonable to make someone wait an hour on the phone!! I pay for both customer and internet services and I expect timely delivery for both.

DO NOT USE SHAW…read more Since the Rogers buy-out, they will lie and steal from you. I moved away and asked to cancel my account. They begged and pleaded with me to just suspend the account, for no charge, and pick up where I left off when I had moved again and needed internet services. I must stress they promised me no charges. I agreed. I then noticed they had continued to charge my credit card without my knowledge, eventually maxing it out. They attempted another charge, but could not get the funds from the maxed card, and so proceeded to add a $70 bounce-back surcharge to the bill. I waited for 2.5 HOURS on their customer service line, getting bounced between Shaw and Rogers because nobody knows how the departments work or who does what, with the merger. Eventually a rude woman told me the charges are correct, there was nothing she was going to do about it, and if I wanted to cancel, it was an additional $120. On top of that, I am currently unable to pay the bill, because their sign-in page no longer works on any browser, on either my desktop or my phone. It keeps redirecting me to their support page which has no account recovery options. The account recovery link from the AI bot just sends me back to the sign-in page, where I will just loop endlessly. Good way to siphon another $70 late fee out of me, I guess. Criminal behavior. Shaw used to be really good, I used them for over 10 years. Now that Rogers has taken over, they are a must-avoid. They WILL steal from you.

The problem I previously posted about has been resolved in a manner I am very happy with…read more The store manager, Dione, is very knowledgeable and has excellent customer service skills. I will definitely consider Clearwest in the future.

Great customer service, was followed up by management to explain situation. I recommend coming…read moreinto the store for quick non hassle service than online and over the phone.

Surprisingly helpful. Decided to walk in asking if I could reduce my monthly mobile bill and walked…read moreout paying significantly less. I did waste an hour but am happy with the results. Never hurts to ask!

Came here with someone who was getting a new SIM card for a phone. Staff were really helpful when…read moreanswering our questions and quick to get this SIM card replaced. Strangely their business cards have typos in their postal code, but otherwise our experience was rather positive. They are open good hours and have ample parking. I've never seen this location be terribly busy outside of business hours.

Awesome service, great atmosphere. Great one-on-one service. From when I walked into the door until…read moreI left it was actually fun. Go there for your mobile needs, you won't be disappointed.

Shaw Internet doesn't provide any emergency technician support services. Had to wait for 3 days for…read morea technician to come. Shaw couldn't resolve my frequently dropping internet connection from their end online, so I was left without internet, TV, home phone for 3 days. Instead to provide emergency services to the customers in the PANDEMIC time and pay a couple of $$ overtime or hire more technicians the company prefer to leave their customers with no support. My suggestion to the customers - FIND ANOTHER PROVIDER with full support and no risks!

I'm 17 and Shaw billed me for $800, sending it to collections. I never once received a bill, ive…read moremade numerous attempts to call and find my account info to pay and had no luck and rude representatives. The 2 people i spoke with today were mocking and laughing at me. They are trying to say i verbally signed an contract which is impossible. If i could give them no stars i would.

Store review may help to someone: 8330 Whyte Ave NW, Edmonton AB T6C 0Y6…read more I wish I could give this store -1 stars. This was one of the worst customer service experiences I've ever had at a Telus location. The staff were unhelpful, rude, and completely uninterested in supporting customers. It felt like they were there to upsell or charge for basic assistance rather than actually help. At one point, I was even told I had to pay just to be shown simple options that are already available on the Telus website. That alone was unbelievable. Instead of guiding customers, they make you feel like you're inconveniencing them by asking basic questions. Save yourself the frustration and go to another Telus store or a different provider altogether. I will never return to this location.

I would give 0 stars if possible. I needed to move my service from one building set up with Telus…read moreto another building also set up with Telus. The earliest appointment they could get for me was a week after my move. The appointment was scheduled for between 8am-9am. The technician showed up at 12:30, had no idea how to do the service, despite the entire building being wired for Telus. The next available appointment was a week later, putting me at 2 weeks without a service that I am paying for. I have currently been on the phone, passed around from agent to agent for 1.5 hours and still no resolution, after already speaking with them on 3 other occasions regarding this matter. They told me yesterday that they will have a technician come out today and that technician cancelled on me very last minute, prompting my call back to them today. I have received several different explanations as to why there have been so many delays. I have never experienced such a terrible client experience. I have asked to cancel my service and they told me I would need to pay over $300 in fees if I want to do that- for a service I am currently not receiving. Unfortunately there is a lack of internet providers in my province and I am stuck with one of two terrible options. Telus should really reevaluate how they choose to do business.

They get zero stars from me but unfortunately Yelp won't let me do that…read more I was with Hotlink (Tera-Byte Wireless) for over 5 years (they were really my only option in this rural area) and their service and attitude was pathetic. They claimed that I was getting "high speed internet" but keeping a log of speed tests with their own internet server (bad way to do a test on an internal network) showed my average speed was less than 200 kbps. Dialup would have been about 40kbps. High speed should have been more like 2000 kbps or 2Mbps. Their service never ever came close to that. When I called customer service the attitude was always "it's not the network's fault, it's your hardware's fault. Your radio is working just fine." Or your speed test numbers are wrong... we show you did log in on that date but the test numbers are different than what you're saying they are." Strange since I would always log the number EXACTLY as what their speed test returned to me. Well I'd finally had enough and cancelled my service in September. Despite my call the service was not cancelled and they continued to bill me until December. They allege that they told me in September that there was an amount outstanding on my bill for September and that they could not cancel the service until that was paid off. At no time did anyone tell me that on the phone. They claim they have the call recorded but say they cannot provide me with a copy of that recording. Seriously? They're a computer tech company and they have no way (or no knowledge) of how to get an audio file off of their own system? C'mon. Maybe try putting a pocket recorder up to the phone receiver if you're that inept. At any rate, they claim I never cancelled the account until November and will not give me a refund for October and November. Today I called them about the December charge and they tell me it was a refund and my bank must have screwed up. Seriously? I think VISA has a pretty good handle on what's a refund and what's a charge. Pathetic technical service and pathetic customer service. Slow internet speeds and huge attitude of "we can do no wrong, it's all your fault." Stay far, far away from this company. Oh, and by the way.. when I had my new ISP hook me up they looked at the hardware Hotlink/Tera-Byte was using and said it was at least five years out of date and likely the primary reason I couldn't get good internet speed.

Siplink was our phone/internet provider for over 10 years; they are nice people but extremely slow…read moreto respond to customer service issues. We decided to move to Shaw Business this past summer. The transition went relatively smoothly except for our fax line. We have been trying for over 8 months to get Siplink to release our fax number to Shaw and they have repeatedly told us that they released the number, while Shaw says they haven't. It turns out our fax number is resold through a company called "Nu-Dawn" and they need to release it in order for Shaw to reactivate it. Suprise, surprise... Siplink was previously named "NuDawn," and even knowing that we know this information they still refuse to release the number.

From the owner: Siplink Solutions, of Edmonton, has an in-depth knowledge of all things IT. We have over 10 years'…read moreexperience in consulting, networking, computer sales, windows servers/UNIX, web design and hosting, e-commerce, IT support and of course, telecommunications. We can draw on our knowledge and look at a solution from many perspectives. This allows us to provide what no other company can: a truly digital, turnkey, unified communications system.