I called to see if my new glasses were ready after two weeks waiting and they couldn't even find…read morethe order. WTF did I pay for? The female who answered the phone said she'd have someone call me back. I asked, "really? Someone needs to call me back to let me know if my glasses are there after two weeks? Can you tell me?" She said she can't locate the order. They are a total deer in the headlight, disorganized and never even informed me that they were not my usual eye center. I had to ask. I feel like they purchased my account from my previous Dr. They have a website that sends you through a horrifying loop of entering your personal information so they can send you an email link to enter your personal info yet again. Still not in. This sucks. My family and I are switching as soon as I get my glasses and find a new Dr. We shouldn't have to drive so far for such shotty service. Where o where did Randolph assoc go? The old receptionist was kinda curt, and abrasive, but at least she knew her stuff. The new staff actually think you work for them and there is no accountability. I had to ask the Dr to take a look at my coriodal melanoma (eye nevus) to see if it's getting any bigger. Then she said it's not a big concern but she'll take a look. I said if it's not a big concern can I stop getting it checked here and at the hospital regularly? She said, "Oh if it's checked regularly you should continue." WTH :(((( DON'T WALK... RUN FROM THIS PLACE!!

If you have Masshealth they treat you like crap and you're stupid. Place is a joke. If you don't…read morecall them to find out where your glasses are they don't tell you. I have two insurances. Personal and Masshealth. They told me I was eligible two separate times by two separate reps to come in I was due new ones on my personal insurance. I get in there and they order all these tests than say my personal insurance is no good oops I have to charge Masshealth! I ask how long she says four weeks. I call up now it's two months. So they frauded Masshealth than frauded me. When I call to say something the Dr Le treats me like dirt because I'm a "Masshealth client". Trash.

This is a great place to go for eye exams and new glasses. Dr Patel is very nice and thorough…read more Also, Merrill is knowledgeable and very helpful. The experience went well in every way and I was in and out with my new glasses ordered in no time. Make sure to make an appointment online through the website first as it does get busy and it's a small place with one doctor for the eye exams and one or two support staff to help with the lenses and frames, etc. Very happy!!!

I had purchased my glasses at the everett location but stopped in here after my sister's dog chewed…read moreon my glasses. Dave and Leon were kind enough to help and I am so appreciative. Dave worked his magic on my glasses and they are as good as new. Dave was very meticulous and did an impeccable job. Both Dave and Leon have great customer service skills. I will definitely be back if I'm in need of a new pair of glasses! I also just want to note, that I've had such a good experience at target optical in both everett and stoughton locations thus far.

This is the worst experience I've had with them. Came to pick up my glasses from a quick fix and my…read moreold lenses were scratched, as if someone pressed down on the them. The manager (Val?) who was doing the fixing adamantly denies scratching them and instead aggressively blamed me for bringing in "already scratched" glasses. She said she will not admit to scratching them because she doesn't want to pay for the new lenses. Understanding but suspicious. I've been a loyal customer for 5 years and this is the treatment I get Why weren't the glasses checked before the fixing and if they were scratched ( which they weren't cuz I would have ordered new ones) - why wasn't this reported to me by the office beforehand? What's making me more confident that she scratched them is that this is THE SECOND TIME this has happened. But last time the lenses were brand new, so they couldn't blame me and had to replace them. The manager also didn't want to give me a supervisor's number, acting as if there's no one else above her who can help me. Instead, another staff member provided me with one. Her rude and defensive behavior made it even more suspicious. I contacted the supervisor Tarsha to investigate and hopefully find a solution. She promised to call back but didn't. Waiting to heard back.

Dr. Andy Huynh is so patient, he explained to me everything about my dry eyes, and how to treat the…read moredryness. I highly recommend him.

An independently owned practice, always very courteous & professional. I have been going here for…read moreyears.

We have an adult son with special needs who was in need of a new pair of glasses. The Tufts…read moreOphthamologist suggested we get his glasses at Pearle Vision. We had a very good experience at this store when we were looking for replacement frames for him. Cheryl, the LDO who assisted us was very knowledgeable and patient at that time and when she subsequently fitted our son with new glasses. We would highly recommend this office for all eye care needs. Harvey and Judy

Cheryl D. My mother was in need of eyeglasses, and almost…read moredid not go to another optometry. However, this all changed after Cheryl assisted us. She was very patient, took the time to assist my Mom, give her options, her options, and even searched for deals that her insurance did not even inform her of. I definitely give her a 5 star!!

Dr Robbins left the practice. Very unhappy she was great. Her assistant is also gone and they…read morewere great. The new staff is ok, but I am going to look elsewhere. The co-pay has increased to $75.00 for a yearly visit (just dilated.) The doctor then ordered a visual field test because of family history. I didn't like that because Dr Robbins treated both my parents and myself and never thought it was needed. Not a fan of just getting procedures done for no reason. I am not having any problems with my eyes.

I could not get past the rude receptionist to even schedule our first appointment with the Taunton…read morelocation. Our Optometrist of 8 years had moved to this practice and our family's vision plan had changed at the first of this year. I did not have the details of which vision plan we had changed to yet. The receptionist would not schedule an appt without me knowing that information yet, despite me asking if we could just pay out of pocket/out of network if needed because we love Dr. Eric Staffier so much. Even if that is the case where they will not allow out of pocket or out of network patients, it was an extremely frustrating phone call with an awful super unhelpful interaction. Dr. Staffier's staff was awesome at his practice and would never have treated any of us the way this receptionist treated me. The least I expected was some compassion, patience, and kindness as my family has transitioned vision care coverage and also just now apparently lost our almost decade long optometrist because they will not accept our plan. Customer service experience not appreciated. Anyone who's insurance is accepted here, I HIGHLY RECOMMEND Dr. Eric Staffier...if you can get past the front desk/receptionist of Boston University Eye Associates and you are allowed to actually schedule an appointment.

I got my new plastic frames about 2 months ago. First time I went back to have them fitted. The…read more2nd time I went back to have them fitted, the lady that did the fitting grumbled the entire. I.e., "I can't adjust them anymore". She rolled her eyes wen she thought I wasn't looking. My glasses still don't fit right. I won't EVER go back to vision works. The customer service has gone down hill. They treated me like a 2nd class person.

Went in for new pair of glasses employees were not professional not willing to help felt…read moreuncomfortable. Next time I will take my business elsewhere

I was told 10business days for glasses which seems like a long time. So far it's been 16. And…read morenobody seems to care. If I had it to do over again I wouldn't. Not really cheaper than others and WAY more expensive than on line.