Dr, Elgin has been my eye doc for many years. He is patient, compassionate, and very knowledgeable…read more I am very blessed to have him as my eye doc.

Several years ago, I had cataract surgery performed on both of my eyes by Dr. Michelle White, and…read moreI'm more than happy with the results since there were no LOGISTICAL or COMMUNICATION problems encountered. I'm not quite sure what has happened within the organization since then. My wife was originally scheduled to have cataract surgery on 5 Aug 2024. She was told to appear on Monday at 6:30 for the procedure. We arrived for the appointment only to find out that the Surgical Center didn't open until 7 AM. My wife had been "prepped" for the procedure while I sat in the waiting room for at least 3 hrs. When I was finally contacted in the waiting room, I was told that there was a problem with the equipment required for this procedure and they were working on it, only to be told later on, that they needed to schedule a technician to correct the equipment problem. An organization of this scope handles a considerable amount of patients (100's maybe more) on a regular basis. Is there an existing policy in place that calls for regularly scheduled inspection/maintenance of the complex/expensive equipment that is utilized to perform these procedures? IF NOT, WHY NOT? If there is no established policy of preventative maintenance, it indicates a lack of basic planning and does NOT bode well for an organization of this scope. If your equipment maintenance is based on a "pay as it breaks" philosophy", both you and the public, PAY the price in cancelled procedures, rescheduled operations, wasted time and unhappy customers. None of which, enhances the reputation of Hampton Roads Eye Associates. We left the facility between 12:30 and 13:00 that day. Were we to abruptly cancel this same appointment, I'm sure that there would have been a financial penalty on our part. Consequently, we were required to reschedule for 9 Sept 2024 which we did. FAST FORWARD: Today 7 Oct 2024. We showed up this AM only to find out that the particular lens that is required for this procedure was due to arrive at approximately 11 AM on Friday, 4 October and it had not. Unfortunately, this wasn't revealed to us, until after my wife had checked in today and was informed by the nurses that they'd expected the part on Friday. Call me old fashioned if you will, but it would have been nice to know that. There is obviously a COMMUNICATION problem here. When the truck arrived without the required item, this information should have been communicated to all of the parties involved. The fact that the surgical team does not work on a Friday afternoon should have no bearing as to why this information WAS NOT made available to everyone concerned. This leads me to believe that problems of this type are caused by poor procedures and an overall lack of communication within the organization which leads to a definite decline in customer service. This does not require an MBA to figure out; a freshmen level Business class could have told you the same thing.

Went to the Hampton office for my 1st appointment. Waiting…read moreroom was filled, so that seemed like a good recommendation Had the pre-doc vision screen, then waited for interior eye imaging Sat for 30 minutes, told I was I next, then 5 to 6 people went ahead me. Talked to one person waiting who says the Dr visits are like 5 minutes Saw Dr. Kapoor- very nice and easy to talk to. Listened well to me. Told me the cause of my eye issue, expected progress, and treatment. Felt like that was proper care for what i had, now we see what it does. My visit was 8 minutes, but all the my issues where addressed. so OK Besides the wait issue, seeing Dr Kapoor is hard schedule. Very busy. I do trust him in taking care of my eyes.

Dr Kapoor saved my eyesight. He diagnosed and surgically treated a torn retina. Dr Wagner also did…read morefollow up. Both doctors were competent, kind, efficient and highly skilled. I could not have had a better experience! Caroline Cox

Very unprofessional and do not keep up with or track their patients progress. Slacking! Neglect!…read more They had me do a lab test for Deep Vein Thrombosis, my insurance company had an opthamologist review the testing with my entire medical records. They stated that someone like me would never even be suspected of having DVT and slapped me with a $200.00 bill. Thats what you deal with at Advanced Vision Institute! The part that bothers me the most is that I persistently called to resolve the issue, but I always received a rude medical receptionist that wanted to interrupt me, receiving various miscellaneous answers to shut me up for the time being!

While the medical staff is friendly and well qualified, I regularly waiting 1-1.5 hours after my…read moreappointment to be seen.

I heard the phone ring and she answered it calmly. I watched her face become serious as she…read morelistened to what was being said to her. She asked a few questions and finally said she would be there at the appointed hour. Dr. Spellman had just told her that the small bruise under her right eye that he had scraped to biopsy had shown squamous cells, a potential skin cancer. He wanted to see her that day for another look and additional skin removal for more testing. She asked me to go with her to his office at nearby Hampton Roads Eye Associates on Warwick Boulevard to keep her company and help her listen to what was said. I took it all in and was impressed both with her strength and total alertness and the doc's direct sincerity and careful delivery of difficult information. Nothing final before the new lab work was completed, and it was clear that he was just being careful with his patient even before he could draw any conclusions. Spellman was at the top of his game and his professionalism and humanity set the right tone and told her by his manner that in all likelihood this would not be a big deal, but couldn't wait. We walked out into that chilly Newport News winter afternoon, knowing she was being very well cared for, and able to enjoy the rest of the day. Five Hippocratic Stars for Dr. Spellman and his practice.

I've had great experiences here for over a decade now. It's sometimes challenging to get an…read moreappointment as they book up fast, but once you have it, the service is prompt and efficient. I appreciate that they pay careful attention to your insurance benefits - which can fluctuate from year to year/plan to plan. As another bonus, they have a nice little eye glasses store attached so you can one-stop shop if you'd like (I actually ended up going to Lens Crafters for a wider selection, but if you're not picky, you might find something there you like!). I also have appreciated that they have not pushed unnecessary procedures on me -- a previous eye doctor was insistent I needed lasik, and when I asked about my astigmatism, he dismissed it. The doctors here were very careful about laying out pros and cons of the procedure and actually recommended against it given the cost/benefit ratio I'd face with the type of problem I have in the one eye. Overall, I would recommend them to any new friend or colleague in the area looking for an eye doctor.

James River Eye Physicians has come through for me for a few years. With a history of glaucoma in…read moremy family, my Vision optomitrist suggest for me to come here for appointments and also being diabetic. This year was really good for yours truly regarding setting up visits months apart. Let's see how things have turned out. Just like the previous visits in the past few years, this year is basically checking on my eye pressure. Again, glaucoma runs in my family from my late mom. Appointments in February, May and this year all came back normal. The staff did a wonderful job with everything set for each visit. After changing insurance due to a job change last July, copay was at $40/visit since it's a Specialist visit. Due to my previous insurance, I actually had a credit on my account when claims took a while to be approved. So, my 1st appointment was free and the 2nd was only $10. Along with the great care from staff, this one was icing on the cake :) Again, James River Eye Physicians came through. My next appointment will be in February where we'll keep an eye on things. Till next time :)

I came in to have a consultation for cataract surgery my appointment was at 2:00 it's now 3:00 and…read moreI'm still in the lobby waiting. This is the type of doctors office that books too many appointments at the same time and they don't care as long as they get your money. In less you don't have a problem waiting hours I definitely DONT recommend this place I got my copay back and left there's other doctors out there

good Doctor, no complaints at all. But his frontdesk staff (Tamika) is a horror storyread more

I usually don't review physicians but thought patients should have this information…read more 1. Dr Kaz performed laser surgery for my glaucoma. She failed to tell me that it was not a complete remedy and that I would need to use drops eventually. My surgery result has lasted only a year so I will need drops. 2. Expect to wait 1 to 2 hours before you see Dr Kaz for 5 minutes. I felt like I was in a factory line up waiting to be assembled. 3. I wanted to obtain my medical records because of my upcoming drivers license renewal. On my last visit I requested my medical records after completing the proper paperwork. The staff nor Dr Kaz would release them. The staff was very curt and disrespectful. Finally Dr Kaz informed me that I would pass the DMV eye exam. It was too bad her staff could not tell me that. 4. This past month I received a letter from Dr Kaz stating she would no longer be my opthalmogist. I was given no reason for this decision. I was also told I would be charged for obtaining my medical records. I have no knowledge of her medical skills except the failed laser surgery. I'm accepting this as a blessing to longer deal with Dr Kaz and her rude staff

You can expect to spend 1.5 to 2 hours when you go in. You'll see the doctor for maybe five…read moreminutes. This practice is extremely busy because appointments are scheduled every 10 or 15 minutes. The doctor is efficient but cold. Also, if you need a prescription refill you have to call the pharmacy and then have the pharmacy call Dr. Kaz's office. Most doctors simply have their staff call in your prescription. I also had a billing problem that eventually got straightened out. I recommend going some place else where you'll be treated like a person and not a number.