The staff has always been friendly and accommodating at all of my visits, whether it was pre or…read morepost op. Even on surgery day, staff made me feel very comfortable. Post op visits have been very thorough and staff is always willing to answer any questions I have. There has never been an issue. I love this business!

Has been years since my one and only visit. Sat for 2 hours past my appiontment. The doctor was…read moredismissive of the 3 things I told him I wanted checked. Addressed one as he was waling out the door- he was done- saying that was because of my stroke. Never had a stroke. The other 2 he never addressed. He had his agenda and that was it. He ordered on last test before I was to leave. The assitant came to escort me out and I said there is to be one more test done. He said no there isn't. I said go ask the Dr. He came back and said I need a test. Never apologized. When done I went to the front desk and said I'm no longer a patient and I want a copy of all my recorsds and test results. They didn't even ask why. Stay away from this place.

Dr, Elgin has been my eye doc for many years. He is patient, compassionate, and very knowledgeable…read more I am very blessed to have him as my eye doc.

Several years ago, I had cataract surgery performed on both of my eyes by Dr. Michelle White, and…read moreI'm more than happy with the results since there were no LOGISTICAL or COMMUNICATION problems encountered. I'm not quite sure what has happened within the organization since then. My wife was originally scheduled to have cataract surgery on 5 Aug 2024. She was told to appear on Monday at 6:30 for the procedure. We arrived for the appointment only to find out that the Surgical Center didn't open until 7 AM. My wife had been "prepped" for the procedure while I sat in the waiting room for at least 3 hrs. When I was finally contacted in the waiting room, I was told that there was a problem with the equipment required for this procedure and they were working on it, only to be told later on, that they needed to schedule a technician to correct the equipment problem. An organization of this scope handles a considerable amount of patients (100's maybe more) on a regular basis. Is there an existing policy in place that calls for regularly scheduled inspection/maintenance of the complex/expensive equipment that is utilized to perform these procedures? IF NOT, WHY NOT? If there is no established policy of preventative maintenance, it indicates a lack of basic planning and does NOT bode well for an organization of this scope. If your equipment maintenance is based on a "pay as it breaks" philosophy", both you and the public, PAY the price in cancelled procedures, rescheduled operations, wasted time and unhappy customers. None of which, enhances the reputation of Hampton Roads Eye Associates. We left the facility between 12:30 and 13:00 that day. Were we to abruptly cancel this same appointment, I'm sure that there would have been a financial penalty on our part. Consequently, we were required to reschedule for 9 Sept 2024 which we did. FAST FORWARD: Today 7 Oct 2024. We showed up this AM only to find out that the particular lens that is required for this procedure was due to arrive at approximately 11 AM on Friday, 4 October and it had not. Unfortunately, this wasn't revealed to us, until after my wife had checked in today and was informed by the nurses that they'd expected the part on Friday. Call me old fashioned if you will, but it would have been nice to know that. There is obviously a COMMUNICATION problem here. When the truck arrived without the required item, this information should have been communicated to all of the parties involved. The fact that the surgical team does not work on a Friday afternoon should have no bearing as to why this information WAS NOT made available to everyone concerned. This leads me to believe that problems of this type are caused by poor procedures and an overall lack of communication within the organization which leads to a definite decline in customer service. This does not require an MBA to figure out; a freshmen level Business class could have told you the same thing.

I DO NOT suggest this place. my appointment was scheduled for 11:45 and at 12:30 I'm still waiting…read moreto be seen. I have a very busy schedule and these people gave me the impression that they didn't care or respect my time. lord only knows how much longer I would have waited if I didn't get up and walk out. what really bugs me is that they sent me 3 reminders about my appointment and time and then said in their text and emails that there is a no cancellation policy and if I cancel theirs a 50 dollar fee. I talked to the receptionist when I left and explained that I was selling one of my houses and the closing was scheduled for 1:30 in norfolk so I had to leave. Let's just say she wasn't real happy and until this day they haven't followed up with me about my eye that was inquired while driving my tractor. So I think their actions only prove they don't give a shit about their patients. No problem I scheduled with another optometrist in Norfolk and was seen the same day and on time. One other issue how professional is it that they put a sign in the restroom that says if you sprinkle when you tinkle wipe the seat. I strongly suggest that you DO NOT use these people.

Two weeks ago I called sight to see For an exam , gave them insurance information over the phone…read morethey said fine set up an appointment and I arrive on Tuesday only for them to tell me that they don't cover me with United dual complete coverage. I'm sure they knew this when they made the appointment hoping that I was desperate enough to pay No stars for these people and from past experiences with them they have the most inferior of all frames I've ever owned I was simply there for an exam better get your stuff straight before you experience something like this because it really pissed me off

Very unprofessional and do not keep up with or track their patients progress. Slacking! Neglect!…read more They had me do a lab test for Deep Vein Thrombosis, my insurance company had an opthamologist review the testing with my entire medical records. They stated that someone like me would never even be suspected of having DVT and slapped me with a $200.00 bill. Thats what you deal with at Advanced Vision Institute! The part that bothers me the most is that I persistently called to resolve the issue, but I always received a rude medical receptionist that wanted to interrupt me, receiving various miscellaneous answers to shut me up for the time being!

While the medical staff is friendly and well qualified, I regularly waiting 1-1.5 hours after my…read moreappointment to be seen.

Upon arrival at Edgewater EyeCare, you are welcomed by a vibrant and creative office, staffed with…read morecourteous professionals. Dr. Nicholas provides friendly and expert service, making it the go-to location for my whole family.

I visited Edgewater today because of an emergency. They were so very helpful, concerned and they…read morecared about the pain I was in. ( I scratched the inside of my eye). Everyone from the ladies up front to the Doctor truly were as good as it gets! Thank you for your help, you saved me a weekend of being miserable. Kim

I love Eye to Eye, now Nicolas and Melend. I've been getting my glasses from them for years. Eric…read morealways takes great care of me. Great environment, always has designer glasses that I'm looking for. the staff is kind and courteous and always willing to assist.

If you're looking for an optometrist that is thorough and spends quality time with their patients,…read moreI highly recommend Dr. Davis. I have been going for over a decade and the services and professionalism provided by the staff is impeccable! Full service office from examinations to high quality and fashionable eyewear.

I have been to 4 other optometrists. Dr. Kauffman took time to make sure "after each change of…read morelenses" that i could clearly see. After 3 failed prescription glasses that i couldn't use because the prescription was incorrect. I finally have a pair of glasses that are perfect. I can clearly see while reading computer work, etc. It's amazing! Im recommending him to everyone. Im thrilled. I didn't have high hopes, but he nailed it. Im so happy. Thank you

Dr John Kauffman III, Hampton Virginia…read more .......Unfortunately, those who are SATISFIED are NOT the clients that typically write reviews. So typically you get a very warped view of the truth of an office's service. We discovered Dr. John,III when he was working for Pearl Vision in Denbigh & have been very HAPPY with his service through the years since. We lost track of him when he left PV but found him within a short time. All 5 of our family need his services for & have NO COMPLAINTS with his care or the interactions with his staff. We have all had glasses; we have all had contacts; he has never disappointed us. Our 52yr old son who now lives in south Florida claims Dr. Kauffman has corrected his eyes more precisely than any other optometrist ever has. He takes the opportunity to see him when he comes to the area. KUDOS to Dr. John Kauffman & his staff for over 40 years!

Dr. Sarah Younger has been my primary care physician for 15 years. She is outstanding. She is…read morecaring, emphatic and very knowledgeable. My only complaint is that she is only available on Tuesdays and Thursdays.

Dr. Younger is a good as it gets...I've been going to her for about 12 years. I recently went in…read morewith neck and arm pain. She got me lined up with a specialist, and ordered an MRI. Needless to say, I had a c-spine repair and it is liberating to not be in pain any longer. I credit her attention to detail, a fierce, but measured determination to address my concerns, answer my questions and I trust her to keep her thumb on my health. She always advocates other remedies, and does not carry around a prescription pad. I am so grateful...