Dr, Elgin has been my eye doc for many years. He is patient, compassionate, and very knowledgeable. I am very blessed to have him as my eye doc. read more

Several years ago, I had cataract surgery performed on both of my eyes by Dr. Michelle White, and I'm more than happy with the results since there were no LOGISTICAL or COMMUNICATION problems encountered. I'm not quite sure what has happened within the organization since then. My wife was originally scheduled to have cataract surgery on 5 Aug 2024. She was told to appear on Monday at 6:30 for the procedure. We arrived for the appointment only to find out that the Surgical Center didn't open until 7 AM. My wife had been "prepped" for the procedure while I sat in the waiting room for at least 3 hrs. When I was finally contacted in the waiting room, I was told that there was a problem with the equipment required for this procedure and they were working on it, only to be told later on, that they needed to schedule a technician to correct the equipment problem. An organization of this scope handles a considerable amount of patients (100's maybe more) on a regular basis. Is there an existing policy in place that calls for regularly scheduled inspection/maintenance of the complex/expensive equipment that is utilized to perform these procedures? IF NOT, WHY NOT? If there is no established policy of preventative maintenance, it indicates a lack of basic planning and does NOT bode well for an organization of this scope. If your equipment maintenance is based on a "pay as it breaks" philosophy", both you and the public, PAY the price in cancelled procedures, rescheduled operations, wasted time and unhappy customers. None of which, enhances the reputation of Hampton Roads Eye Associates. We left the facility between 12:30 and 13:00 that day. Were we to abruptly cancel this same appointment, I'm sure that there would have been a financial penalty on our part. Consequently, we were required to reschedule for 9 Sept 2024 which we did. FAST FORWARD: Today 7 Oct 2024. We showed up this AM only to find out that the particular lens that is required for this procedure was due to arrive at approximately 11 AM on Friday, 4 October and it had not. Unfortunately, this wasn't revealed to us, until after my wife had checked in today and was informed by the nurses that they'd expected the part on Friday. Call me old fashioned if you will, but it would have been nice to know that. There is obviously a COMMUNICATION problem here. When the truck arrived without the required item, this information should have been communicated to all of the parties involved. The fact that the surgical team does not work on a Friday afternoon should have no bearing as to why this information WAS NOT made available to everyone concerned. This leads me to believe that problems of this type are caused by poor procedures and an overall lack of communication within the organization which leads to a definite decline in customer service. This does not require an MBA to figure out; a freshmen level Business class could have told you the same thing. read more

I have always had a good experience at the Hampton office, but recently I saw Dr. Arteaga because my eye was burning, hazy, watering, and more. He found plastic pieces in my eye (I assume from a plastic container that had cracked) and my cornea was so damaged he said it seemed closer to chemical damage. I was feeling better by the time I got home, could open my eye and the burning was reduced and gone by that night. He saw me a couple days later and it was 90% better. Not only did I feel better but he was kind, thoughtful, funny, and most importantly thorough. I only want to see him lol...anyway ask for Dr. Arteaga. I promise you will thank me. read more

Adding to Tony L.'s review to say that the Hampton office still doesn't take the FEP BlueVision plan despite it still being listed as a provider on the insurance's website. Didn't know this before going into an appt and was shocked by the fact that they won't take the vision plan. I asked the front desk attendant about the miscommunication and she was rude about it, saying they've never accepted that vision plan and I "could always go somewhere else." read more

Soooo glad that this is a once a year visit! This place is horrible from setting up the appointment to being seen! The person making my appointment was so unprofessional and she burped in my ear!!!!! On the day of the appointment we had over an hour wait and the nurses and techs dont care! Why make appointments if the wait is like this. They dont wait to bill you and take payments therefore patients should be treated better! #lookingforaneweyedoctor #atleastactlikeyoucare read more

Excellent specialists but I am at my wits end with waiting to be seen two hours after our appointment times. Once in a while would be bad, but every appointment is absurd. Switching practices just because of this. read more

I have been seen in this office for 5+ years. My husband & kids are also patients of Dr. Woodward's. My sister & her family are also patients. We are usually done in about an hour. Dr. Woodward is very knowledgeable & I also love his nurse Teri Vick. They have a convenient optical shop on site. Unfortunately, the transfer of info from the shop isn't transparent. After being seen, I called optical to order contacts. They said I had to do it in person or they could request the file from the office & ask Dr. Woodward to write new prescription. I left work early to come in because my husband's lenses tore & I spoke to a nurse that said she'd leave some in the shop for him. She said normally they don't do that unless something happens to it. When I arrived at the optical shop I got prices much higher than available at Sam's Club using my VSP insurance. The optical shop has a cash price & an insurance price that varied $4-7 higher when you use insurance. The quote for my husband's Avaria Toric was $26 more than I can get at Sam's club optical! My one days were $5 more expensive than Sam's. When I informed them I'd get my lenses elsewhere they wouldn't give me the sample for my husband's torn lense! They even checked with the Dr. I couldn't believe they'd treat a long time loyal patient that way. They said they get samples based on people buying lenses. My husband has no backup glasses so now he's left with a torn lense until we get our order from Sam's optical. Really disappointed in the customer service. read more

The wait is too long! Why even schedule appointments if you can't examine patients on time?

I arrived at my appointment to be seen for a LASIK consultation and was informed that Hampton Roads Eye Associates did not participate with FEP (Federal Employee) Blue Cross Blue Shield BlueVision insurance, though the BlueVision website clearly listed HREA as a provider. I decided to stay for the free consultation, but I had to wait for an hour to be seen by the nurse (who was very polite and apologetic), and at least another half hour to be seen by Dr. Oppenheim. I told the doctor about my insurance and that as part of the plan I could get a discount on LASIK. Dr. Oppenheim asserted that he had never heard of such a thing and said that if I was going to go somewhere else to have the procedure done there was no use in him doing the consultation, so I left empty-handed and very cross. Over the course of the next week, my insurance agreed that HREA claimed to be a provider. They were repeatedly told that they were only a provider for "part" of the plan. My insurance agreed that that's not how things work. I will never return to Hampton Roads Eye Associates and I will dissuade everyone I know from going there too. What a waste of time. read more

I have been waiting two hours. Luckily, I am not here for me personally, but someone I work for. I would not use this place at all. Have been seen by the nurse, eyes dilated, still waiting to see the doctor. read more

Top notch staff and physicians! Beautiful modern office in a well manicured complex. They have specialist care there and Dr. Woodward found a major eye problem causing me reading problems my whole life that no other eye doc has found! Be prepared for a thorough exam though, not a quick in an out. Well worth it! read more

I have been going to Hampton Roads Eye Associates for years. However, Dr. Woodward is an excellent doctor. My glasses broke and I called to get a copy of my prescription and I was told I had to pay $35.00 dollars for the prescription because they had to charge me the cost of refraction. Now this is a duplicate prescription that I already had and they stated that I was never billed for this when I received it. I asked why didn't you send me a bill for that if I was never billed for it. She could not answer she just stated that I had to pay 35 dollars for a copy of my prescription. I told her I will go and get another eye exam and get my prescription it will be free and that I will no longer be getting my eyes exam there. read more

I was sent here by my PCP after I was having some unusual white bursts in my vision at night. I think that this office is way too busy which is why there can be long waiting times. After finally seeing the doctor-- after being seen by a tech-- he was not even aware of the reason that I was there and proceeded to give me an eye exam to be fitted for eye glasses. After the exam and after I explained the reason for my visit he referred me to another doctor in his office. All in all a complete waste of three hours. There are much better options in the area. read more