I am very disappointed with Bell Tower Salon Spa services. They changed my appointment for a 90…read moreminute Hot Stone massage 3 times without a valid reason. I received a TEXT from Bell Tower (610)372-6379 on 1/26/26 at 4:40 pm that stated: "Good afternoon Marie. This is Cynthia, Guest Service Coordinator, at Bell Tower Salon Spa. I am reaching out to confirm your appt tomorrow (TUES) 1/27/26 for a 90 minute Hot stone massage with Paige at 9AM. I tried calling you but there is a temporary error message instead due to a cancellation Paige has later in her day to help streamline her schedule more efficiently? Kindly let me know at your earliest convenience. Thank you." I responded with a TEXT: "Yes on 1030 am tomorrow is good. Thank you." I received a TEXT back: " Thank you for your TEXTING Bell Tower Salon Spa. You have reached us outside of our business hours. We will respond to your text message during our Guest Services hours Monday through Saturday 9:00 am- 5:00 pm." (So why was this message sent at 4:40 pm then? Why was this sent so late?? Bell Tower said they will respond to my text but did not do so immediately.) I received another TEXT from Bell Tower salon Spa at a different number (855) 661-0746 on 1/26/27 9:06 am that stated: "Bell Tower Salon Spa: " Reminder your appt is Tuesday 1/27/26 at 9:00 AM. Please call or TEXT if you need to cancel or reschedule to not acquire a cancellation fee." I responded with a TEXT: "Yes." (To confirm) On Tuesday 1/27/26 I arrived at Bell Tower Salon Spa before 10 am thinking my appointment was for 1030 am. I was informed by the front desk that my schedule was moved to 12:45 pm that day and a TEXT was sent to me the SAME day as my schedule!! This is unacceptable and unprofessional to change my schedule time 3 times!! I checked my text in front of the clerk and I saw a TEXT was sent to me the same day of my appointment on 1/27/26 at 9:19am from (610) 372-6379 that stated: "Good morning Marie I apologize for the confusion but due to the late confirmation the appointment was not moved and the 1030am spot has been filled. We can move you to James at 12:45pm or Paige at 2:30 pm." This message was texted twice at the same time. 1. I did not ask for and I would not want a male for a massage therapist. That is my choice, the customer's choice! 2. I left my house by 9 am to do errands before my appointment time which was supposed to be by 1030 am. 3. When I spoke with Joanna ( Manager) to explain this, she told me that the system does not allow for the staff to see my response back to Bell Tower. I questioned her response and said, "How do I know what you are telling me is true?" Then I showed her my the texts that I received the messages and I responded back by texting. Joanna kept quiet and I knew she lied. 4. Joanna could not explain why my scheduled time was bumped 3 times when I questioned her. 5. Joanna apologized and stated, "We screwed up." 6. The blonde clerk did offer to have Paige give me a 30 minute massage, but I said that should have been a complimentary massage. The clerk said, that I would have to wait for Paige at 2:30 pm and offered a small discount. This was unacceptable and my time and trip over Bell Tower was wasted. Who authorized this change? My time was jeopardized for the convenience of the staff to "streamline" her schedule?? Is her time more important than the paying customer?? 7. I explained to Joanna that my husband has been a long time customer, buying gift cards for the last 5 years for our family and friends, but this will need to stop! 8. I am disgusted with how management handled this issue. This is poor customer service, poor time management, poor satisfactory and poor leadership. This was not handled well!! 9. I asked for a full refund on my gift card and will not return to this place. This was a first and last time for me here. The customer service here is disgraceful!!

I had two fantastic services last week: a facial with Jamie and a message with James, both of which…read moreI absolutely loved. They are both very professional and great at what they do. Jamie gave me the BEST scalp massage! (Yes, it messes up your hair, but it is SO worth it when you have a facial). And the rest of the facial was equally lovely. It was very relaxing and my skin feels fantastic. James gave me the BEST foot massage, as well as a total body massage! He is strong but uses just the right amount of pressure. I have had many massages over the years and including the foot is rare. To me it is such a treat! (Kind of like a scalp massage during a facial.) The whole massage was a treat, and I came out of there feeling like a noodle. The Spa itself is very nice. The accommodations are appropriate and the staff overall was great. I live about an hour and 15 away; I picked this spa because I was meeting a friend halfway. I enjoyed myself so much that the hour plus drive won't stop me from returning.

BEAUTIFUL Salon! Service is great; makes you feel very welcome and comfortable. Katie is an…read moreexcellent hairdresser and I was ecstatic with my hair when I left! Can't wait to go back!

Outstanding service and atmosphere. Paid a visit for a haircut with Linda Collado. I have long hair…read moreand am VERY particular. She nailed it! Fantastic cut and clean up. She even suggested trying some color on my grays and ensured me it would look natural. Again, she nailed it! Super service, Super work and really great people in the shop. Very friendly and for once, someone greeted you as you entered the salon. Linda was right on time and never rushed but had me completed in an 1.5hrs. She has a client for life! Thank you Linda and Master Creations! Oh, the prices are I thing the best around also!!!

I've received the best facials here by Aida! She always takes her time and examines my skin before…read moretreatment every visit. Also my hair looks awesome thanks to her, they always find the time to fit me in when needed on semi-short notice. Nice salon that meets all my beauty needs :-)

I am new to the area and my sister-in-law recommended this place and let me tell you:…read more DO NOT come here if you expect quick, impersonal, in-and-out service. The staff there are so caring and detail-oriented. They have high standards on how their art (you!!!) looks and will take their time to perfect the service and make sure you love what you're paying for!! My nail-technician Diane took so much time and love into doing my nails. She made sure that I love what she's done at every step of the way. DO come here if you are looking for quality! Because the staff has high standards, they use only the best products and make sure nails will last. Yes, people do make mistakes, but they will correct and try to perfect any complaint you may have. As for me - absolutely no complaints. DO come here for a good deal! You might think the services are pricey, but when you take into account the love and care you put into the service, you'll feel that you get what you pay for (if not more). Highly recommend this place!!

Wish I could give more than 5 stars! I made a last minute appointment, and they graciously took me…read morein no questions. The salon is gorgeous and clean. The staff here make you feel pampered and give you their direct attention. I am always hesitant with showing nail design inspiration photos because they can be quite complex. Diane saw my photo and right away said, "You got it! Whatever you want!" I can't stop staring at my nails! I will definitely be a loyal client.

I had such an amazing experience at this salon! From the moment I walked in, everyone was so…read morewelcoming and professional. The atmosphere was clean, relaxing, and stylish -- you can tell they really care about their clients. My stylist listened carefully to what I wanted and absolutely nailed it! I left feeling so confident and obsessed with my hair. I can't recommend this place enough. I'll definitely be coming back!

Best Hair Shop Ever!. When I first started going to Safaya's my hair was a mess. I had tried to…read morego natural, however, my hair broke off. Not good. I went to Yaz and now my hair is back to normal. She keeps up with the latest styles. If you need a good hair stylist, you should go here.

Knowing I wanted my hair done for a very special occasion, I was assured that my hair could be…read morestyled a certain way. Although I was given an appointment for a certain time, I was there nearly 4 hours. Apparently she had other patrons scheduled around the same time because she was working on them around working on me. Adding insult to injury, I was very disappointed with the outcome of my hair. It was not even remotely close to what I wanted and to what she said she could do. She could have been a little more professional by not scheduling me for a time when she knew had other appointments scheduled and by doing my hair as she said she could do. She also could have been a little bit more professional by staying off her phone. Needless to say this was a very upsetting experience for me, more so because she knew I was coming to her because of my upcoming special occasion. It was a complete waste of my time and hard earned money, something most of us cannot afford to do, especially during these times.

I've been a customer here for over 10 years, and the experience has been consistently excellent…read more Tiffany, the owner, is knowledgeable, talented, and always up to date with the latest techniques. Her staff is friendly, well‑skilled, and clearly takes pride in their work. My nails always look fantastic, and I've recently started getting pedicures--they're just as wonderful. The team works seamlessly together and delivers great service every time. Tiffany's dedication to her business shows in every detail, and it's why I keep coming back.

I've been getting my nails done here for over 10 years. My nails are so healthy and look beautiful…read more Tiffany and her staff take pride in their work. My husband and I highly recommend Unique Nails!

I see Kaitlyn and my daughters see Emily. We LOVE them and how talented and knowledgeable they are…read morewith color, trends, and great customer service. The prices are great! La Spa Bliss also offers facials, massages, make up application, and more. I love all of the staff and the atmosphere is relaxing. My teenage daughters leave taking many selfies and feeling amazing! P.S. They also have classes on make up and hair. Great place to bring your teens to learn how to properly care for their hair and skin.

Loving my new transformation from Black to natural Brown it was a scary process that was made…read moreseamless by the entire staff. Love the environment. Everyone really cares about your wants and needs. 10/10 would recommend.