Most people think dealing with Passport Agency is a nightmare however they have not had Layola's…read moreamazing service. She was kind, helpful, explaining in a manner to understand as an individual, and most importantly compassionate. Their phone system has flaws and Layola was calling me back when the calls dropped. I wish there were more people like her to help out in Agency's.

It's been several months, but back in December this US Passport Office was a lifesaver. Got my…read moredaughter's passport in a matter of days and in time for our Christmas vacation travels. Completely professional and efficient! Truly a lifesaver! Thanks!

We had a really great experience with DNExpress while completing the process to make our 4-year-old…read morea dual citizen. Camilo and the staff were very helpful, efficient, and easy to communicate with throughout the entire process. Everything was completed in about three months, and we had all of our child's documents in hand without any issues. We're very grateful for their support and would definitely recommend their services to other families.

At the beginning, the firm was helpful and responsive, which I appreciated. However, after that…read moreinitial support, the assistance significantly declined. An error was made on my account, and there has been little to no follow-up or communication regarding the remaining portion of my matter. I was also informed by one of the representatives that a manager, Adriana, would be reaching out and never did. I would like to give a higher rating; however, based on what I have experienced--it has been difficult to do so. I expected more consistent communication and support throughout the entire process.

Boy oh boy, was I glad I hired Mr. Jorge Gonzalez. I'll be…read morehonest -- I thought I had this handled. I speak Spanish fairly well, and I had already navigated family immigration processes like residency and citizenship in the United States. I figured hiring a facilitator for my Mexican immigration process might be a waste of money. I was wrong! ! ! Jorge is a seasoned veteran when it comes to Mexican immigration. Before I even hired him, he patiently answered my questions, and from the way he responded, I could tell he knew Mexican immigration regulations and procedures inside and out. His professionalism and depth of knowledge immediately impressed me -- and that's when I decided to bring him on board. Best decision I could have made. Jorge is meticulous with documentation. He clearly explained what I needed to do before my interview, helped ensure all my paperwork was properly translated and apostille, and always gave me the option to save money by doing certain legwork(translation and apostille)myself if I wanted to. No pressure -- just solid guidance. When my wife and I arrived at the boarder for my appointments, Jorge walked us through every step of the process -- from Mexican customs to the Canje and the immigration office. He made sure we understood exactly what was happening and what to expect. Now, let me be clear -- the Mexican customs and immigration staff were highly highly professional the entire time. But like any government system anywhere in the world, there can be glitches. We hit one. What should have been a quick five-minute stop at customs to process the Canje turned into a 35-45 minute delay. The officer asked me to sit down while he verified my visa in the office, not to get in detail I had conflicting information on the Visa. That's when things could have gotten stressful. But Jorge? He immediately notice the delay and went into action. He started making calls to his contacts, checking whether Mexican system where down or if he could adjust appointment time if necessary. He anticipated the problem before it became one. Fortunately for me, customs resolved the issue and cleared me to proceed -- that was the moment I truly understood the power of having a professional facilitator in your corner. As someone who works in government, I understand how important it is to build strong professional relationships within the agencies and industries you oversee. The same applies to facilitators. They cultivate professional relationships with the government agencies they work with -- especially when interacting with them on a daily or weekly basis. Having someone with those established connections can make a significant difference when unexpected issues arise. Mexican immigration can be extremely detail-oriented. If your paperwork isn't perfect, you can easily lose hours -- or days. I did not want to be the person getting turned away because of a missing document or technicality. Something that should take a couple of hours can quickly turn into a days or week if you're misinformed. When we arrive at the Mexican immigration Jorge does must of the documentation review with the immigration officer. With Jorge on our side the documentation and procedures was very smooth and trough out the process Jorge inform us of every step of the process. If you're considering an immigration visa to Mexico, I absolutely recommend Jorge Gonzalez. I know I'll be working with him again -- my end goal is Mexican citizenship, and there's no question who I'll trust to help me get my Mexican citizenship hassle free. If you're thinking about taking the plunge, do yourself a favor and get a pro in your corner. Hope this helps.

I want to start this review off by just saying how blown away I was with Jorge's service!…read more I'm a Mexican-American who doesn't speak much spanish and wanted to obtain my temp residency using the RNE program. The process of verifying if that was possible for me was quick and easy. It only took a couple of emails back and forth. I flew down to San Diego, and the entire process only took half a day. There were many obstacles completely out of Jorge's control that he handled effectively and with more grace than I had ever seen. The first was a sudden closure of the INM (Mexico's immigration office). They reposted a new holiday schedule and Jorge contacted me right away so I was able to change my flight. The second was that the entire country's computer system went down at the INM office when we were finishing the paperwork process. Jorge laid out our options with us. We opted to stay a while to see if the system would come back up. In the meantime, he treated us to a nice lunch at an Oceanside restaurant! After our lunch, it seemed that the system had not gone back up yet. So again he laid out options for us. We decided (as a group) to have him drive us back to the US, and then he would come the next day to pick up the cards. If we weren't in the area he would next-day mail it to us or if we were, then he would hand deliver it to us. Once I made it to my hotel, I received an email from Jorge that the cards were ready and that he was going to pick them up and then drop them off at my hotel. If you've ever driven back and forth that border crossing you know this can take hours. I was lucky enough to just relax at my hotel, and later that evening Jorge dropped off my Residency card. However, he did not stop there. He also took the time to explain to me what the CURP number was (Mexican equivalent of a SSN) and where it can be found in the documents. He advised me of next steps to take that aligned with my goals, and of course offered his services. I have to say that I've never been able to deal with Mexican bureaucracy. That is why I hired Jorge in the first place. He delivered way above my expectations to the point that I had fun taking the trip down! I will be using Jorge from now on. If you have any service you need help with in Mexico, Jorge is your guy! Money 1000% well spent! EDIT: I forgot to mention that all of this was done during the holidays. I wanted to get the process done before the end of the year because I was uneasy about the RNE program being continued. He worked quickly to get this done for me within days. Thanks again, Jorge!

To be honest, I had never crossed the border by car before, so I thought it was going to be a whole…read moreexperience of sitting in the car for hours, border patrol checking all of our bags in our car. But to my surprise, it was smooth sailing. The border patrol on the way into Mexico asked what we were doing down there and just asked some normal questions, and we were on our way. I think the total time we spent crossing the border both ways was no more than an hour.

I have never been so anxious and confused in my life before. My passport hadn't been used in…read moreseveral years and I though since I was in San Diego, why not make a trip across the border and get myself a new stamp...spoiler alert, I didn't get a stamp :( So I guess this will be a two part review as it gives the aspect of enter Mexico and entering the US. Each side is different and each side has it's own set of rules. Some good, some give you pause, and the agents might want to loosen up a bit when someone is new to this. As you can tell it was my first time crossing the border to Mexico. Each country you visit is a bit different and this wasn't any different in that aspect. After making the long walk from the transit station we were finally inside and approaching the gates. When we approached we were given our forms to fill out and bring to the desk once we completed them. The agents on the Mexico side were stern but understanding when we had questions on what was needed on the form. Once I had mine completed, I was onto the agent, where he looked it over, signed off on it, gave me a slip of paper and with no stamp, I was onto the next section. Security. Much like security at an airport you need to have you bags and items scanned and then make your way to the exit. Being that I was waiting for the rest of my group to clear security I stood around and took it in. Not much in aspect of to see, bathroom for use if you paid, and then you kind of shuffle out the exit down into Tijuana. To note, do not take a picture in here or video. You will get hit with a hefty fine. Once through the checkpoint you are free to explore. My god is it a chaotic mess when you finally walk down to street level. Tons of street vendors with souvenirs and food and taxis all trying to get you to take their vehicle in hopes of being able to get back here for the next fare. When you get to see the border for vehicles when making your way back, wow. It is out of this world and kind of mind boggling to see that many vehicles backed up for a checkpoint. Then you make your way back through a long walkway with shops along it. Your last chance to get items duty free before going to the US. Now, the US portion of the border is just as chaotic, but everything in here feels brighter. But brighter doesn't always translate to quicker. I was just as confused and anxious here as I was going across. It is crazy to figure out which line is going to be you quickest way to get outside. I entered a line that I thought was going to be great. No one was in the line. When I approached the gate/desk, I walked up to it and thought I'd get right through. As I started to walk I was told to go back and wait, so I did. Then I see the agent wave for someone to walked up. Seeing that I was the only one standing there and no other lines directly next to me I approach again, only to be told to go back. I do again. Then he waves yet again and I approach. This time the agent, on the verge of yelling, tells me to go back. Basically making me think that I should have been able to read his mind that he was calling someone from a few lines over to come to him. How am I supposed to know that. I was ready to go through, no one near me, waving to move forward. Thank god that another agent at the desk/gate across from him waved me over. Yes, he actually waved me over. This agent was much nicer and a delight to deal with. We made idle chitchat about why was over in Mexico (to be nosy), why I was in San Diego (for work), what I did for work (come to find out that what I do for work impacts him). He was much more kind and gentler in his approach to the situation. After that debacle was over, back through security and you walk out to the plaza in hopes that the transit train is there waiting for you.

Located right next to the library. Came here for passport renewal for kids. You have to schedule an…read moreappointment for each person. No walk ins- I watched them turn people away. There's a $30 processing fee and I think photos are also $15 but we took ours in advance. (Side note- Costco no longer does passport photos). Go online- I just typed in Chula Vista library passports and selected passports and appointments. They release appts the day prior at 5p I believe. I overheard the worker say they're relocating after this week I think. Forgot to ask where. Appts are short like 10mins. Don't be late. Remember both parents must be present for kids passports- you sign in front of them at the end.

Unfortunately, even if the website states " walk-ins are available and are limited ", AND the…read moreappointment they yell out is not there , they can simply close the door and lock it on you. I didn't have an appointment- there never seems to be ANY available for the next year! So, I walked in like I did last year today (last year no problem) .... They called out a family name for an appointment- no show. So instead of taking us, they said no walk ins. When I asked if we could take their place... no. I told them that walk ins were available online- she said no and shut the door on us. Didn't offer help with applying or anything. It must be nice to shut the door when there is an opening and paying customers in line. Why are they there? Who pays them anyway? Paid to do what? Sit and wait for the next appointment- which also might be a no show? Nice!

Highly recommend. They helped me obtain a travel visa for China. Patricia Villanueva was with me…read moreevery step of the way. Excellent and responsive communication through the entire process. I thought it was reasonably priced and they absolutely know what they're doing which is obviously critical since everything needs to be submitted to perfection. My only 'complaint' is that they do not have an office in San Diego which they intimate on their website. Instead, I mailed everything (including my passport) to what appeared to be a random dude in LA. That gave me a very uneasy feeling and if something went wrong, I had no office to go to. I believe that Patricia is located in the Philippines. Fortunately everything worked out but I would have rested easier during the process if they had a physical office in San Diego.

Fantastic service! They said it would take six business days and they delivered. Just in time for a…read morefamily trip Thank you!!

I run my business mailbox out of this location, and wanted to say Mary was very helpful in locating…read moremy pacage,instead of just saying they didn't have it in their system. She took the time to see what happened to the package and found it. She went above and beyond! and with these gas prices, I'm just so happy I don't have to make another trip.Thank you again Mary

Worst shipping or amazon return place I've ever been to. Not the employees either. The program…read morethey use on their computers for shipping is garbage. I was in line for 20 mins and only 5 people were served all 5 had problems. Don't use this place for shipping.

Very easy process and friendly staff. I suggest making an appointment online prior to arriving it…read morejust makes it easier. You can walk in and take a chance but so much easier with a same day appointment.

Terrible experience. It's a shame because when I went earlier today for my own passport…read moreapplication, it was a very nice and seamless experience. Because of that positive experience, I went home and convinced my mom to return the same day to submit her application. Unfortunately, our second visit was completely different. We were helped by a young woman whose name I believe started with an "M." There were two employees working at the time with similar names, so to clarify, she was the one wearing a black jacket during our visit. From the start, the interaction felt very uncomfortable. She seemed irritated and dismissive, and every question we asked was met with noticeable attitude and impatience. It felt as though our presence and questions were an inconvenience. Applying for a passport can already be stressful, and customer service makes a big difference in that experience. We simply expected to be treated with basic courtesy and respect. I hope this feedback helps ensure future customers have a more positive interaction.

Always a pleasure coming in here! Everyone is so helpful and prices are decent for downtown area…read more Never really any wait. Parking very accessible too.

Be careful here. Staff are not helpful and they are too expensive…read more They charge $1 a stamp (instead of .72 per stamp). They sold my mother 100 stamps for a tidy profit of $24. They did not tell her they were charging more per stamp. I asked if she could return them and they said no.

I was skeptical at first but my gut told me to put my trust in Yanna. She is amazing and very…read moreinformative I'm so happy we decided to go along with her! She prepared all of our documents and gave us valuable insights from her experience! Everything went smooth and fast (during the pandemic wow!) Thank You Yanna we will be referring you to our friends and families!

Yanna Gabin helped me and she was very knowledgeable, courteous, and finished all of my paperwork…read morein timely manner. The best thing of all that she was affordable and she made no mistakes with anything because she does this with passion and her attention to details is awesome!!! I highly recommend Yanna Gbin for anybody who needs immigration consulting or tedious forms to be filled out properly. She is NOT a lawyer so no legal advice but she has tremendous experience in the field.