If I could give this company less than one star I would. This was terrible. We were told it was $180 an hour (cash, or card only, no checks ) for this person to come out. I will not mention any names, troubleshoot what the problem was on a tankless water heater for 4 hours, 20 minutes of which he sat in his van on the phone "to his boss"charged us $607 AND he was told that we have a brand new tankless water heater, when he first arrived, on hand and nothing was resolved. We still have no hot water for two older women. This is disgraceful. Shame on you people that charge your customers when nothing is resolved. If this is the kind of service that you want to have for your plumbing needs then by all means call this company. read more

One day my husband and I woke up to flooded floors. We were so stressed and clueless. We call Visalia Plumbing, because we knew it was a plumbing issue, and they came out same day to take a look. Not only did they figure out the issue, but they also fixed it (it took 2 weeks because our pipes busted underground and they had to reroute all of our piping's), and they gave us a price that we made happen. It was such a relief to come to it all done and not have to worry about a thing. I recommend them 100/100!! Great, speedy & friendly service. They even cleaned up after themselves. read more

Had one of their technicians come out today to install a washer/dryer. He couldn't install it because it would not fit under my cabinet. He did absolutely nothing and charged me $90!! WTF!! I called Nichole, the manager and she was rude and told me that was their charge for coming out. Coming out to do nothing.. Visalia Plumbing has lost my business and I am now telling all of my friends and family to steer clear! read more

The most unprofessional company I've ever had contact with. Glad their first and only visit was covered by my insurance. Tech looked like he was in a dream state the whole time, acted like he couldn't find his way out of a paper bag. Wasted nearly two of *my* precious hours padding his time sheet, when I needed to leave. As if that weren't enough his truck blocked my mailbox the entire time. Btw it didn't help their image when I called to share my views and the woman on the phone got argumentative, defensive; no wonder, I soon found out she was the co-owner lol. The leak could have easily been located in half an hour. Thankfully, she and hubby will be the ones to pay the tech, not me. read more

We had a water leak between the meter and the house. Water was pooling up. I called our warrantee company offered by Cal water service. This leak happened on a weekend. Needed to be repaired. Warrantee co Contacted Visalia plumbing. They called and had Juan here in 2 hours. He repaired the leak and when he left other than wet bark,you couldn't tell that the ground was disturbed. He provided a business card for me for the next time I have a plumbing emergency. Thanks Juan read more

This company charged $350 to replace a toilet kit and adjust the second toilet Kit. I tech did not have the part and had to get one and I was charged for his shopping time. The hourly rate is $180. They could not do a simple job in an hour so I was charged 2 hours. DO NOT USE THIS COMPANY. read more

Visalia Plumbing is expensive. Not sure how much I was expecting and probably my bad on not asking a quote first. But he came out to look at the shower head leak, didn't have the part, went to Home Depot, which didn't have the part. So back on a Saturday to fix it. He said there was a broken piece that needed to be repaired. Charged me $315! Not sure where that came from, but that's crazy to me. I called on a Monday to schedule an appointment, they gave me a Wednesday. I asked if they had any openings on Thursday since I would be home. They scheduled 4-6. Only to my surprise, when he came to my house he said that was considered on call. How was it on call when I made an appointment. Also couldn't email me the receipt because the ladies never asked me for my email. Came back on Saturday for him to finish. He showed me it was a tiny little thing that needed to be repaired. And said I would only need to pay for the part. The part was $75. Again, I blame myself for not YouTubing what looked to be so easy for him. Instead of paying $400. read more

Funny thing happened when I was looking for a plumber. I used Yelp to find me a plumber for a non emergency issue and it sent my request to a few top rated plumbers. Most of the responses were generic "we'd love to help you, so call us" or "no response". I did ask specific questions and rates but no response. So dumb. Thankfully when I Googled "plumbers in Visalia", Visalia Plumbing came up. One quick call to their friendly helpful staff and they were here within a couple of days, on time and did everything I needed. The tech was super easy going and very knowledgeable. His work was clean and did everything as expected. Shout out to the tech Marcos for really delivering great customer service! Good news for them is I need more work done and will definitely be calling them back. Thank you Visalia Plumbing. read more

They come out multiple times but don't get anything done...just to inflate charges. They work for 10 minutes and charge for 1 hour. Do yourself a favor, hire someone else! read more

A breath of fresh air! Called 15 plumbers for a rough quote, just an estimate, simple job, wasn't looking to sign on the dotted line or anything, and Visalia Plumbing was the ONLY place who would provide a quote over the phone. Multiple plumbers said they'd have to send someone out to give a quote. One place said it would be $65...for a quote! Multiple plumbers didn't even answer the phone during their stated business hours. 5 stars to Visalia Plumbing for excellent customer service, and efficient business practices. Thank you! read more

To say I'm disappointed, would be an understatement. Wednesday David came out to repair my stepfathers hot water heater. After spending the majority of his time on the phone with another tech. It was decided that the part needed was under warranty. The part was ordered and my stepfather was given a bill for $89.10. Today David again came out to install the part. The part was not the problem, again more time on the phone and telling my stepfather the problem was the unit was not venting properly (the unit worked just fine for 5 1/2 years, and the one before that one, was 30 years old when it was replaced). David presented another bill this time $137.00, and still no hot water until next week. I'm no expert, but I do know when the pilot on your hot water heater does not stay lit, it's either the igniter or Thermal coupler. A quick check on Google using the Model # and problem confirmed it is indeed one of the two. My stepfather is on a fixed income and can not afford, nor should he pay their employees to troubleshoot a problem. read more

This has to be the very best plumbing company in Visalia, Calif. I had a clogged up kitchen sink that I could not clear on my own and called them at about 1 pm om Friday 2/25/2022 and they arrived at 1:45 pm. The owner and one of his employees were pleasant and went right to work and cleared the drain of the potato peelings I put down into the garbage disposal to fast.left They were done within 1 hour and the bill was very reasonable. Do not call any other plumbing company for your plumbing and sprinkler repair needs. read more

First time customer here... Needed a kitchen faucet replacement and David from Visalia Plumbing was able to show up the same day I phoned within half an hour. David did a great job on my kitchen faucet replacement at a super reasonable price and received a 10% Military Discount to boot! David was very courteous, friendly, and professional! If I ever need service with Visalia Plumbing again I will request David again, but I'm sure all the service techs are great. Much appreciated once again David, and AWESOME JOB!!! TWO THUMBS UP!!! ...and to the person [female] I spoke with on the phone at the office, you were super friendly and kind and I thank you for that too. I lost your name on my notebook, my apologies for that. read more

This company came out in the beginning of March to help with water backing up. I showed him the clean out to snake right outside of the bathroom. He said he would snake the shower drain instead. He worked on this while also stopping to text on his phone several times; out at his vehicle, while in the shower, while setting up, and while cleaning up. I finally asked him if the office was texting him and he said no, that his daughter and grandchildren were at his house. He charged us $210 which included a $15 coupon. He quoted the job at 1.25 hours but really, without the texting breaks it should have been less. Now, in mid-April, we have had to call another plumber out to help us with water backing up again. This plumber actually did snake the clean out outside of this bathroom (that I had asked Visalia Plumbig to do and he did not) and it appears that this took care of the issue. We did not call him back out as we did not feel he would fix this per his prior comments. read more

UPDATE 8/31/20: Spoke to the owner. He was very polite. He investigated the incident, called back within 20 minutes and agreed that I was over-charged. They will bring by a cash refund tomorrow. Kudos to the owner. In my opinion this is the right way to run a business. Mistakes will be made but they can be corrected and the damage mitigated. Quoted me $1600 for eight hours work and 40 feet of pipe. They did five hours of work and 20 usefeet of pipe and insisted on charging me the full price. They said they did not estimate the job correctly!!! They were gone 30 minutes buying parts which they said they would "be sure to bring". This little maneuver cost him a lot of money because I was going to ask them to remodeled my two bathrooms. I will never use them or recommend them again. read more

We called Visalia plumbing to repair a leaky toilet. Someone from the office called to let us know he was on the way. When he arrived he was polite and considerate of our home. He was responsive to our request to Fox a non scheduled repair. He worked quickly. The repairman had a friendly demeanor and a sense of humor. What more can a homeowner ask. We had a positive experience. read more

Anytime a plumbing issue arises I call Visalia Plumbing. I am transitioning from an electric stove to a gas stove and needed to move a gas line from the wash room to the kitchen. David looked at the project and within 3 hours or so had it completed. Complete professional and very knowledgeable. Good job. read more

We just had them out to replace a sewer line. They had the lowest estimate out of everyone we called (by far!) and responded fastest. We almost had some other guy out but he wasted our time and never showed- glad he didn't show because we called these guys next. They got everything done fast, and even when a bush had to get dug up they left it looking nicer than when they started. We're really happy with the work they did and will keep calling them in the future for all our plumbing needs and misadventures. read more

Had them come to my house to fix a faucet that the cold water wasn't working on. Had to ask to use my air compressor and get me to help. Charged almost $100 per hour labor for which I helped. Seems like a lot. Problem was fixed though. Also had them come to my business to fix some leaky faucets. The main faucet I wanted fixed was mis-diagnosed. Valve bodies were replaced, but faucet still leaked. Gave me an invoice at that point, stating problem "tested good." Showed him that the leak was still present. Took apart the fixture a different way and found the actual leak that likely should have been found the first time if it was correctly diagnosed. Put new O-rings in, still leaks. Not so satisfied with this job. Again, almost $100 per hour in labor. Hard to imagine that it is worth this price. read more

Patrick was the best!!! Saturday night cancellation... called us early!!!! Will definitely be our go to! Super professional and Covid compliant. I will be working with this company for ALL our plumbing needs!!! read more

Adam came out and solved my leaky shower. He was professions and very knowledgeable. He offered advice on manny of my future plumbing ideas for our renovation. Very good guy..my dogs loved him. read more

Visalia Plumbing took care of several problems in my home. Mike gave us a fair bid and followed through with great parts and installation. Very professional, Will use again for sure. Thanks Visalia Plumbing. read more

Had them come to my house to fix a leaking toilet. Thought it was the seal at the base; however, the plumber stated that one side of tank was loose. Before telling me the price of the work, he asked if I would like him to re-caulk along the base, but he recommended to not just in case the leak was coming from there. I looked confused because I thought the leak was fixed. When he told me that my bill was $150 for literally 10 minutes worth of work, I had asked him, "So why wouldn't you re-caulk the base for that price?" He proceeded to tell me that I was being rude. I asked him to leave my house and he proceeded to go back to the bathroom and said he was going to "loosen it back up so it can leak again." I really got livid and made him leave my house. What kind of customer service is that? I do not recommend this company, especially if he is the only plumber. I called back the company number and still awaiting a return telephone call. read more

The company was friendly and came quick to deal with the problem. The only concern was the price....they stated they were on overtime, but the internet said they were open from a certain time to a certain time....maybe because it was Saturday? Not sure, but the problem was fixed and I had no complaints. The technician was a nice guy. read more

They did a great job helping us with 2 serious problems--and on no notice. Will definitely be using them again in the future.

Main water line cracked between meter and house. I live in an older home located in the Beverly Glen neighborhood; plumbing is always a concern in these older homes. Fortunately, about a year ago I took advantage of the Water Service Line Coverage offered to me by Calif Water Service Co thru Home Emergency Insurance Solutions. Anyway, I called the Insurance and they immediately had Visalia Plumbing contact me. Nicole at Visalia Plumbing was very pleasant and professional in setting up an appointment for the technician to arrive. She even called me 15-min prior to his arrival to let me know he had been dispatched. The technician, David, was very friendly, professional, quick to repair the broken line, and took extra care around my landscaping while having to dig for the pipe and back-filling the hole after the repair. I was very satisfied with the entire experience and will certainly rely upon them for my future plumbing needs, which I'm sure I'll have with this older home. Great job !! read more

We had never used visalia plumbing before and used them recently. The technician they sent out was courteous, pleasant, and very professional. Would definitely recommend. read more