Doctor Patel is amazing but the front desk staff is terrible. I just had a post-op for my…read moretonsillectomy which should have taken me thirty minutes total. I'm assuming the lady working the front desk forgot to check me in so I had to wait forty minutes until I told her to make her sure I was checked in. If you want a good doctor, see Doctor Patel but be ready for a bad office experience.

If I could leave no stars I would ... this office has been challenging since I started coming here…read more.. constant sinus infections and they say nothing is wrong ... Today 8/26/2025 they are forcing me to pay a missed fee from 2022 ..mind you I was here for a visit in 2023 no mention ... my assumption is that they renovated the office which looks nice ... so they now need to collect missed visits which I totally debate as I follow rules and never miss appointments ....beware my friends ..... ps my appointment was at 10:15a 10:25a still in waiting room I arrived at 10am as directed I have a job that I am... taking my time from which is valuable to me ... so today I paid the 50 dollars that you said owed ... you obviously need it more then I do !!!

Dr Winarsky is one of the most caring and professional Doctors I have ever been treated by. He's…read morevery personable and old school concerned about my well being in general. I would never hesitate to refer him to anyone and everyone that appreciates a positive and expert opinion and treatment. 10 Stars

Dr Winarsky is OUTSTANDING! He is compassionate, thorough, patient, knowledgeable and few, if any,…read morephysicians today compare in providing the level of care he provides. He takes a complete history, listens to what you say, questions and probes, (in a good way), to make certain that he understands your concerns in order to outline the best course of action. I will NEVER go to another ENT and HIGHLY RECOMMEND Dr. Winarsky.

Dr. Nasra is the best. He's very thorough. He will answer all your questions and takes his time. He…read moreexplains everything. He's just a great doctor all around. His staff is very friendly and always greet you with a smile.

Go back to just providing Medical care to the people who need it and dispense with "practitioners…read more". After 30 yrs. of being my Dr. I cannot believe how this practice has gone downhill.

Dr Rassos is very thorough, listens carefully,takes his time and is compassionate. Office staff is…read morelovely and response time exceptional

Unfortunately this review isn't based solely on the care and services of the doctor alone but his…read moreoffice staff. I scheduled an initial appointment for my fiance to see the doctor for symptoms of clogged ears with the referral from a primary care, with not much flexibility or accommodation on their end. The receptionist only offered a Tuesday morning @11 and it being a week out as the soonest, I secured the spot even though I expressed the inconvenience of this with his schedule due to work and needing to take the whole day just for this appointment being that he works in the city from 6-2. The woman stated since it's an initial it is necessary he will have hearing testing etc, so I understood and made the sacrifice. My fiancee waited the week in discomfort, attended appt was in and out, and was told this was a lingering side effect from a resolving sinus infection, prescribed nothing and believed the MD. 2 weeks after he still was encountering same discomfort and no improvement actually seemed to of gotten worse. I called to leave a message for the doctor to call back and the lady states he would need to be seen again . With limited availability I said he can come Monday he has all day free , she said rudely " No we have Tuesday" , I said I apologize he cannot take another day can the doctor just call him back. She said he needs to have the hearing test done since he didn't have done the first time. I said what!!! Why didn't he. She said it's at the discretion of the doctor, I said wait, the reason he waited a week and scheduled for a Tuesday morning was because that was the only time you stated you perform them, and now your saying you didn't even perform it on an intial patient. And now he has the same exact symptoms as when I scheduled the first appt and he requires one. I was upset. She was extremely unprofessional and rude and said " listen this is what is available " she did not once apologize, sympathize, try to understand the frustration from our end. He missed work spent weeks in discomfort for perhaps a lingering issue non related to sinus infection that perhaps never even existed but was rather assumed by the MD. She instead became irritated and short tempered, very abnoxius when I asked her name even raising her tone and spelling it out. And refusing to speak with me further now requesting to speak with only the patient. When asked to just leave my name and number for the doctor she said she wouldn't take a message unless it was the patinet now.I was upset, but never unpolite or raised my tone. I am a health care manager myself and know the frustration of things that can be out of our hands and I feel the way she handled the situation made it worse. The MD perhaps had reason during the exam to not do further testing neither her nor I were in the exam, but we will no longer seek services or care here due to the treatment of the front desk receptionist that spelt her name as Marianne.

After an urgent care visit for ruptured eardrums and sudden hearing loss, I was referred by a…read moreconcierge doctor to this Shrewsbury location. I arrived around 9:10 AM without an appointment, hoping to be seen on an emergency basis, but was turned away and given the number for their Old Bridge office instead. When I called from my car, I was told there were no available appointments--yet somehow the Shrewsbury office had a 10 AM opening. I took that appointment, but the staff member who initially turned me away wouldn't even acknowledge me. To be fair, the doctor and the hearing test technician were both kind, patient, and professional--I truly appreciated their care during a stressful situation. Unfortunately, the front desk experience completely overshadowed that. I was instructed to schedule a one-week follow-up before leaving, which I did. When I returned for that appointment, I was told I wasn't in the system. The staff member I dealt with was visibly irritated--huffing, puffing, and rolling her eyes--then told me to wait while she looked into it. After waiting about 10 minutes with no update, I stepped outside briefly to regroup. When I came back in, she continued to ignore me entirely. I was eventually called up by another staff member to complete paperwork that I just previously filled out one week ago The level of rudeness and lack of accountability from the front desk staff is honestly mind-boggling. I understand that healthcare settings can be busy and stressful, but basic kindness and respect should never be optional--especially when patients are already dealing with pain and anxiety. If that level of service is too much to ask, this may not be the right role for them.

Because they drop you if your insurance isn't into there acceptability. I am on Medicare and they…read morehave dropped me go somewhere else.

Staff was very friendly and professional. Dr. Iannacone listened very well and asked questions. Was…read moreprofessional kind and no nonsense. I thanked him and told him he had a patient for life. I had been to all 3 major ENT practices and never wanted to go back. Highly recommend him.

A wonderful and painless experience. Just the best doctor in his field…read more Excellent staff and excellent service. Gino F.

dr Roessler is an excellent physician who always takes the time to talk to you and explain…read moreeverything and answer all of your questions. My husband and I have had excellent experiences using this doctor and we highly recommend him.

I have been seeing Dr Romello for years. He is one of my only doctors i trust that has my best…read moreinterests and health in mind. I am not treated as just another bill to insurance. I drive 45 minutes to see him still since I moved. I would recommend his skills as a doctor and the kindness and professionalsm not only he bring but his entire staff.

My experience with Dr. Romello's office was extremely disappointing…read more At my four-week follow-up appointment after completing physical therapy and an initial course of prednisone and anti-inflammatory medication for a back injury, Dr. Romello seemed to be in a tremendous rush. The visit felt rushed from start to finish, and he left the exam room almost immediately. He prescribed Lyrica and instructed me to ignore the directions on the prescription bottle and instead follow his verbal instructions--but he never actually gave me those instructions. I was also told that the next step would be submitting an MRI request to my insurance company for prior authorization. The following day, I received a call from Georgia, who handles insurance authorizations, telling me that my MRI had been denied because I needed to complete six weeks of physical therapy. When I asked what the insurance company specifically required, she said she didn't know and that it was up to the physical therapist. Wanting clarification, I contacted my insurance company directly. They informed me that they had never received an MRI authorization request from the doctor's office. While I was on the phone, they contacted the office, which confirmed that no request had been submitted and that the six-week physical therapy requirement was actually the office's policy--not an insurance denial as I had been told. I immediately left Georgia a voicemail. She returned my call at 7:45 a.m., which I felt was an inappropriate time, and stated that the authorization had been submitted and was pending. When I called her back, she repeatedly interrupted me, insisted I was wrong, and again claimed the authorization was still pending and would likely be denied. By that point, however, my insurance company had already called to inform me that the MRI had been approved. To make matters worse, when the authorization was finally submitted, it listed the wrong imaging facility--even though I had told the office twice which facility I wanted to use. This was yet another example of the office not listening to the patient and failing to communicate accurately. In my opinion, the repeated miscommunication, conflicting information, failure to provide complete medication instructions, and lack of attention to important details created an experience that felt both dangerous and negligent. Patients rely on their healthcare providers to communicate accurately and coordinate their care. Instead, I was forced to verify information myself with my insurance company to determine what was actually happening. Patients dealing with painful injuries deserve clear communication, accurate information, and honesty throughout the treatment process. Unfortunately, that was not my experience.