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    Visibility Solutions

    5.0 (1 review)

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    James Valle & Company, CPA's

    James Valle & Company, CPA's

    4.2
    (10 reviews)

    Great person and staff. Professional and honest work. Highly recommended by other business…read moreprofessionals in my field. I will recommend Mr. Valle to most people looking for a CPA.

    We had very straightforward married joint, one property, one kid, no businesses, easy peezy. We…read moresubmitted everything asked for to the portal, timely, in February 2024 and never heard a word. We kept following up but nothing. This office has unacceptable delays in responding, if at all, and zero care or concern for customer service. The staff doesn't respond to a damn thing but after almost 1 month had gone by and multiple emails and phone calls we finally got a response from Erica who asked a few additional questions at the end of March. Why wasn't this asked earlier?! When we submitted the additional info asap we didn't hear back, again. We had to follow up a few times and resorted to emailing James Valle who responded same day. That's the only reason I am giving them one star. Once the returns were finally ready for review by April 5, we had 3 very valid questions as a foreign property was listed in a country that we've never been to. We were told that "these questions are why taxes get expensive" really?! YOU are the expert and YOU are supposed to be answering questions if something doesn't look right! We never had a face to face meeting so how the hell are we supposed to reach them. We electronically signed April 5 but as of Friday April 12, we still had no idea if taxes were filed as we did not receive the confirmation. On Monday April 15 we followed up again as it's clearly deadline day and were told they were filed (but they didn't disclose when) and confirmation number was pending. We have never EVER encountered a firm that takes more than 24-48 hours to respond to a client or waits close to deadline to file. This is absolutely not common industry practice from our experience and had we known they would wait until the very last few days to file our taxes we would not have agreed to move forward back in February. There is clearly a lack of efficiency or client overload with this place mixed with lack of communication where everything goes to a black hole. We also had 2 other family members that used them this year and they both voiced the exact same concerns and issues. One family member even resorted to showing up unannounced at their office to question why no one picks up the phone or gets back to him! At the high price for a basic return, inability to answer a simple question/concern and serious lack of efficiency, we will ALL be taking our business elsewhere next year.

    Visibility Solutions - professional - Updated August 2026

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