I have had both good and bad experiences with Opticians and Optometrists The best experiences that…read moreI have had in Baltimore is at Bernard Shear Opticians. Their selection of frames is awesome. They have everything ranging from conservative to funky and edgy. The service is top shelf especially with Amanda Hellman. She is by far the best Optician I have ever had the pleasure to deal with. I took my girlfriend there and Amanda was terrific. Patient and engaged. Everywhere my girlfriend goes she gets compliments on her eyewear. Her prescription normally make her lenses look thick but not with Shear Opticians. I was browsing while there and ended up purchasing two frames which are both very kool! Melissa Shear is an excellent Optometrist so it is a one stop shop. I highly recommend! Make sure that you ask for Amanda!

I was scheduled at 5 pm when arrived i was told my appointment was 430 however I have a text that…read moreshows 5 pm I was told it takes an hour and he said I am closing at 5 pm well I will never go there again plus I will never renew my bjs membership I hope he gets fired

I had a really disappointing experience with my contact lens order. The initial lenses I received…read morewere blurry, so I had to go back for an adjustment--specifically for my right eye. That was over a month ago. Since then, I've called multiple times to follow up, and each time I'm either left on hold for a long time or told that the order is being placed. As of today, I still have not received my contacts. I paid over $300, and at this point I don't have a product I can use. The lack of communication and follow-through has been extremely frustrating. I would not recommend based on my experience.

The front-end staff are very friendly and professional. I was immediately greeted upon entering…read more Usually, my experiences with this location in prior years have been great. However, my recent visit wasn't so pleasing when it came to the optometrist (Dr. Vaxmonsky) who saw me. He was very sarcastic, and when I asked for his opinion concerning certain things, and especially since this is his area of expertise, his responses were beyond appalling to me. That other side of me almost came out, but I let it go. I was beyond happy to get out of his presence once the exam had ended. I never want to deal with him ever again.

I took my prescription here about two weeks ago. The workers are very patient when you are choosing…read moreglasses to try on. You don't have to have appointment if you are just picking out glasses. Fast-forward to today. They actually called on yesterday to let me know that my glasses were ready. I arrived today when they opened at 10am. Signed in and was immediately helped. They cleaned my glasses and then allowed me to try them on. The only adjustment they had to do was tighten them just a little. Perfect. I was in and out in less than thirty minutes. Great service.

Great service and prices I've been a long time customer and they are the "go to" for me!read more

As someone with a few variations upon the theme of medical-phobia, my visit with Dr. Zuckerbrod and…read morehis staff at Ideal Family Eye Care was exceptionally rewarding and precious to me, from intake to technician services to the doctor himself to the optician.  The intake was the equivalent of "welcome home."  Shira the technician was amazing in her customer-empathy, perfectly balancing professionalism with sensitivity.  Dr. Zuckerbrod explained the condition of my eyes to precisely the depth I requested so that I would be informed but not nervous.  The first-class non-invasive technology marks wonderful progress from my experiences in other places in earlier times.  Finally, Ron the super-friendly optician really showed his experience in customer service (i.e. inform, explain, but refrain from pushing product) he gained from his prior experiences in ownership.  Overall, I clearly found myself among the right people at the right time at the right place, and it's great that both my wife and I now have had the wonderful experience of relating with the Ideal team.

Both Ron Eisenstein, the Optometrist, and the person who greeted me at the desk were some of the…read moremost warm and helpful people I've encountered in any appointment I've had. They guided me through the entire process of getting my eyes tested, checked, and made sure I was completely in the loop and understanding what was happening. The process of picking out the glasses frames kept up with the unbelievable service provided here, and Ron Eisenstein most definitely knows his glasses! He knew the top 2 I would pick even before I suggested any myself. Incredible. I would definitely come back here for more.

I went for a later in the day appointment, & received phenomenal service. From the time I pulled up…read moreto the building,The assistant Gabby help me find the parking and was so kind until the end. Dr. Mezu was very knowledgeable and explained everything to me some this was my first time wearing contacts. They was so patient teaching me how to apply and remove contacts. I strongly recommend Aqua Vision. DG

I came here to get my daughters first pair of glasses…read more They charged me ($450) for glasses that were only $80 at all other vendors i researched. I also learned they had a Groupon for $49 for the eye exam they charged me ($350). They refused to provide me a refund even though I called 10 minutes after leaving the appointment . I never received the 2 pairs of glasses I ordered. I decided to dispute the charge since I never received the glasses, they did respond to the dispute ensuring i was charged... yet I have never heard from them and till this day months later still don't have the glasses they charged me $1600 dollars for. DO NOT GO HERE, IF YOU DO MAKE SURE YOU USE A GROUPON, DONT DO YOUR OWN RESEARCH THEY WILL TAKE ADVANTAGE OF YOU.

Extremely bad customer service. Had to call 3 times to get an"emergency visit". Took almost 2…read moreweeks to get call back and was told they had someone with the same name. Always have at least a 4 hour wait

It is 12:00. My mother's appointment was for 10:45. I am assuming she will be seen today. The wait…read moreis not my biggest complaint, however. It is that they do NOT practice social distancing in their waiting rooms. We are at the tail end (hopefully) off a global pandemic! I will say that following a (less) long wait at her first appointment Dr Honig is great. The optometrist here is phenomenal. They just need to get their scheduling act together!

Levin Eye care has several locations…read more Ive been a patient with Levin since 2005. I enjoyed employees at the Old Court location during my beginning years. The office moved to this current location and the staff is very calm, helpful and courteous as well. The only draw back is the smell inside as a result of a fried food restaurant beside them. You will leave out smelling terrible (fish and bad grease)

Broken appointments, no return phone calls, and overcharging have taken over here in Glyndon…read morelocation. Used to be pretty decent, but something has changed. Our orders for contact lens just never arrived, no explanation, no apology.

I've been coming here for a few years now, and initially I was thrilled! I was always able to get…read morean appointment quickly and Dr. Howard Levin was great. But as of late, I've had two less than stellar experiences back to back and I think it's time to find a new eye doctor. (Suggestions welcome!) As mentioned above, I've been a patient here for a few years. I went in for my annual checkup, ended up buying a new contact lens from the optician and went to the front desk to pay my copay. They charged me a higher copay than normal and when I questioned it, they said that was what it was. I paid it, but went to question it with my HR department the next day at work. It turns out they charged it to my general insurance instead of my vision plan. (BTW, my plan hasn't changed this entire time I've been going here.) When I called them they said that they had a new computer system so they didn't know, and I didn't say anything at the time, so there was nothing they could do about. But when I purchased my lens from the optician, which is 5 feet away from the front desk, he somehow had the correct copay information - so why was there a disconnect? and how was I supposed to know they updated their system and lost all my insurance info? To make things worse, I received an EOB from they saying that my visit wasn't just an annual checkup but rather a medical need for dry eye - so I was charged even more for that! Then just the other day, I called the optometrist to order a replacement contact lens for the one I lost. He got snooty with me and flat out told me I couldn't order a single lens - that they never do such a thing. Amazingly enough, I told him I had ordered a single lens from them just 6 months prior and to look up my records. When he saw that I had indeed placed the same order before, he simply said, oh, I'll order it for you. So, I'll conclude with saying I need to find a new eye doctor because this place just isn't cutting it.

Not very friendly. Went here and the Dr. seemed like he didnt want to be bothered. Not a large…read moreselection. They seemed like they just wanted my money.

Today, I had an appointment with Barenburg Eye Associates on Park Avenue. I had a very pleasant…read moreexperience with Dr. Hur, Tech Selena & Tech Sharlita. It's refreshing to experience a professional, fast, and friendly service. The office was clean and had such a friendly atmosphere. I don't think I have ever had such a thorough eye exam in my life. I would definitely recommend barenburg Eye Associates to all friends and family. However, these 3 stood out above the rest. Super Friendly and Professional.

Dr. Cohen is great.........however…read more Issue I have is your staff and how unprofessional they are! I dropped off my glasses because my lenses were loose. Sheryl, which many other reviews mention is unprofessional and rude took my glasses, didn't take my information and I just left there completely confused. Monday she calls to tell me glasses are in. 2 days later I drive 45 mins to pick up and they are now missing. Solution ....we will call you when we find them. Perfect and complete waste of my day.... A week later ZERO calls about my glasses after I have left several messages asking for a call back. You should have your staff take customer service classes or find new staff to fit the kindness of the doctor. Its a complete mismatch! Your response on google does not surprise me as you still do not see from the consumers eyes. Once again as many others have mentioned this office lacks customer service. This response is non apologetic with starting as "Let me remind you" Oh and thank you for now telling me after I called the office Friday and today left messages for a PHONE CALL, not a text which mind you was not received on my end at 1:29 pm today. A phone call was asked of your office, not a text as clearly I did not receive. Thank you for telling me in a response to a google review that my glasses are back from the misplacement of staff.