Firefleye Optometry 15336 Devonshire Street, Suite 4…read moreMission Hills, Ca 91345 To Lisa E.S Veal, O.D. and the entire staff at Firefleye Optometry, Please accept this letter as my deepest and most sincere thank you. My mother, Gina F., is n 85-year-old woman of great strength and resilience. Recently, that strength was put to the test when she suffered a terrible fall and broke her nose. It was a frightening time for our family. When it came time to replace her glasses, which were damaged in the accident, I was dreading the process. I worried about her comfort and how difficult it might be. You and your team turned that worry into a moment of genuine relief. From the moment we walked in, you treated my mother not as a patient, but as family. You handled her with extraordinary gentleness and the utmost patience, making sure she was comfortable and never rushed. Your expertise in helping her pick out new frames and lenses was remarkable. You didn't just find her a pair of glasses; you gave her back her confidence. What could have been a stressful ordeal was instead a seamless and even pleasant experience, thanks to your kindness. Your office is the epitome of what every vision care center should aspire to be: a place where professional excellence meets deep human compassion. Thank you for the exceptional care you gave to my mother, and for the peace of mind you gave to me. With profound respect and gratitude, Alex F. (Gina's son)

The best optometry office in the San Fernando Valley. Dr Veal she is so thorough and takes her time…read moreexplaining things making sure you understand. Giovanny is great in helping you out to pick the perfect glassses. I highly recommend this office. Great customer service ever.

We took our son's unusual prescription eyeglasses to the shop to see if the stem could be…read morereattached. Several other places wouldn't touch them saying they were irreparable. Norman (our jeweler) recommended we try this establishment. Huong took on the challenge, rose to the occasion and completed the repair beautifully. Well done! My only concern is that the business hours are quite unpredictable despite having them posted on the door. We had to go several times before "jackpot!"

the lady fixed & gave me a new pair of chrome glasses in 20 mins…read more the asian lady is a blessing god bless her

I had a great experience at this office! The staff was very friendly, welcoming, and provided…read moreexcellent customer service. Everyone was knowledgeable, professional, and took the time to answer my questions and make sure I felt comfortable throughout my visit. I really appreciated how helpful and attentive everyone was. I would definitely recommend this office to anyone looking for great eye care and a friendly staff!

I've been a patient for about 3ish years, it's close to the house, takes my insurance, and the…read morestaff was great. keyword WAS My recent visit was disappointing. It took them 3 tries to order my correct contact lens prescription. The first time, they had ordered last years, so I called once I got the email receipt. The girl made it sound like I was the one that placed the order with the wrong prescription They promised it would be corrected, so I waited another week. since they are only open M-F during normal work hours, I was able to get my husband to pick it up for me. Once again WRONG. Now I'm annoyed, got them on the phone, and I never once heard an apology. It was met with snarky answers and the resolution offered was that they would throw in a couple pairs but I would need to come back to pick it up in a few days. I am not taking off work to pick up something that was supposed to be in my possession 3 weeks ago. He told me "can't your husband do it again?" I explained to him how we shouldn't be relying on my husband to fix THEIR MISTAKE. He ended saying he will just ship them to my house. I am disappointed with their declining service. Not sure if they got too busy, so they expanded the staff but the quality of service went out the door. But I will be finding a new office

Always amazing coming here they keep your prescriptions on file for emergency's when you need a new…read morepair asap been getting glasses here since 2012 and will always be coming here

Not only was the service amazing but it was VERY fast as well!! I was in DESPERATE need of a new…read morepair of glasses and stopped by yesterday, they were able to have it ready within an hour!! Very professional and some of the sweetest people ever.Thank you guys for everything, im looking forward to coming back for my next pair !! 1000 percent recommend

Amazing doctor and staff!!! They always help pick out the perfect pair of glasses. Have been coming…read morehere for the past few years and will continue to do so. They make you feel like family.

Great staff!! Very helpful in coordinating appointments and checking insurance options. Very…read moreprofessional and clean environment.

Amazing experience. Dr. Michael Frisch was incredibly kind, knowledgeable, and compassionate…read morethroughout my entire appointment. I have a rare glaucoma diagnosis, and he took the time to truly listen, answer all of my questions, and even went above and beyond to help me better understand my condition. I never felt rushed, and for the first time at an optometrist's office, I genuinely felt heard. His team was just as wonderful. They were patient and extremely helpful when it came to ordering my contacts and discussing my options for glasses. Everyone made the experience feel welcoming and stress free. I can't recommend Dr. Frisch and his team enough. If you're looking for an optometrist who truly cares about their patients, this is the place to go.

This was my first time coming to this office and it was truly the best experience ever! My husband…read morehas been a patient of Dr. Frisch for many years and has always spoken so highly of him and the staff. I finally decided to switch from my old Optometrist and give Dr. Frisch a try. I'm so glad that I did! First, I'll start with how easy it is to schedule an appointment. The front staff are so nice and welcoming. Hailey was amazing, efficient and very helpful. Dr. Frisch has an extensive resume of education, training and many years of experience in his field. He is very thorough with his exams, explains everything in detail and also has the best personality! He is kind, warm and genuinely loves what he does and cares about his patients. Most importantly, he doesn't rush through the exam. They have state of the art equipment for testing your eyes. A lovely selection of eye glass frames. Andrew was helpful in ordering my new glasses and going over what's covered under our vision plan. Parking is a breeze.

Love their online appointment booking where I could upload my eyes insurance information. I think…read moreit helps make the process efficient. When I arrived, they tested my eyes using a variety of machines. Then I got to see the optometrist. Lastly, I picked the frames and add ons. I liked the wide variety of frames they have. And they have a mirror with different lighting too. My glasses were ready in a week. There's plenty of free parking in the lot. And they keep their doors locked so you needed to ring to get in.

I've been a patient of Dr K for close to 15 years when he first opened Valley Optometry in Reseda…read more Since then, Reseda has turned more into a location that treats patients with ocular diseases as there are several patient rooms. Dr K has treated my wife's chronic dry eyes here and since her condition has improved, we've been going to his second location, El Portal in NoHo. First discovered Dr K had opened a 3rd location as we were trying to schedule an appointment on a Friday for our annual checkup. Though Granada Hills is a bit of a drive, the quality of service is unparalleled. Each patient is warmly greeted by the staff and all will be amazed with all of the modern examination equipment. Was in/out within an hour which included the selection of a frame, measurement and ordering of customized lenses. Would not hesitate at coming back to this location as the staff and selection of frames were fantastic.

I've been going to this place for years and I always leave happy and excited to show off my new…read moreglasses. The service is outstanding, extremely helping and caring. The deals are amazing whether its for repairs or new frames, I always leave with more than one pair since their selection is much better than other opticals. Transitions are a must for outdoor activities and blueblockers for office work. I can't wait to go back every time I get a new prescription.

Hi love Zegarra Optical! Other places when I bring them vintage lenses are afraid to work with them…read morehere they love them and are enthusiastic about them. They also sell really cute very well priced frames of their own and can fill any frame you bring in from your optometrist. Get your prescription and bring it to these guys! They are a wonderful very friendly family and we'd like to support families and small businesses. Brother daughter mother they're all so sweet you'll love them! I have been coming to them for several prescriptions over the years they have done numerous frames for me and each one to perfection

I took my mother to this optometry center. She was visited by Dr. Leser. Dr. Leser is kind,…read moreknowledgeable, thorough, and compassionate. We really appreciate the service we received here. Inside is shiny clean and staff members are courteous and caring. There seems to be a rare culture of mutual respect and kindness present in this establishment. We immediately felt it. Kudos to those who run this place. Making an appointment was easy. I called and made an appointment on the phone. They send several reminders before the appointment. Make sure to check your texts and confirm. There is a cancellation fee if you do not cancel before a certain time. This is a very busy office, so appointments are given for a month or so later, but it is worth the wait. I wish they accepted my insurance too.

I highly recommend to anyone who wants their eye exam and glasses to go here. The staff and Dr…read more were incredible! Very kind and took their time to help me understand. The first time I was told I had cataracts because the Dr. was so capable of doing her job and actually cares about her patients. :)

Nasty, RUDE service. I've been needing new glasses for a couple years now, was referred here by my…read moreinsurance and eagerly went in just to browse frames. I was initially hesitant to enter because the signs on the door were in Korean so I was skeptical that they'd help me, but then I thought That's ridiculous, we're in the United States, why wouldn't they help me? And went in anyway. It turns out I should've trusted my gut. Big time. Literally the second I walked in I was rudely told by the receptionist "We're closed". It was 5:10pm on a Monday. Their posted hours said open til 6pm. So I said "I thought you close at 6?" A crotchety old doctor man interjected abruptly "We close at 5:30". Their rude aggressive demeanor was not ok with me, so I said "You say you close at 5:30, but it's only 5:10, so that would leave me 20 minutes to browse frames, right?" Crotchety senile doctor barks "No!". I said "Oh really? From 5:10 to 5:30 isn't 20 minutes? Is my math wrong?" They all just looked at me. Then the receptionist said "We need time to put the frames away." Um first of all that's only if I actually saw some frames I wanted to try, but more importantly that's part of operating a business. And as I'm looking for something specific and can tell by looking if a frame will suit me or not, it's unlikely I would've even touched many frames. And *on their website* their POSTED HOURS are until 6pm Mondays. I definitely won't be spending a penny here and would encourage anyone else to go elsewhere. I went to a different optometrist not far away in Encino - owned, run and staffed by Americans - and could not have been treated better.

Good doctor, very good selection of frames, and generally friendly staff. Prices are generally good…read moretoo. But one scheduling receptionist does not seem to have the word "sorry" in her vocabulary. I was originally scheduled for an afternoon appointment. A day before, I got a text asking me to confirm the time, which I appreciated as a good use of technology. However, on the morning of the appointment, I got another text asking me to confirm a time roughly 30 minutes later than originally scheduled. I confirmed that last-minute change by replying YES. Then I got busy and didn't check my phone again. Apparently there was a follow-up text saying the new time was a mistake and asking me to confirm the original time. I never saw it in time. The right thing to do in that situation would have been to make a phone call and leave a voicemail, or at least try. I'll admit I arrived a bit late due to unforeseen traffic. However, the first thing the receptionist asked was whether I had gotten the text, in a tone suggesting it was my fault for not re-confirming a last-minute change that originated from her own error. When I pulled out my phone to check the messages, she reached over and touched my phone, scrolling frantically to prove she had sent a correction, a message I never got the chance to read. On top of that, when I calmly tried to give feedback to the doctor one-on-one in the exam room, she overheard and rushed over to point out that I was late. That's fair, but even setting the traffic aside, the root cause of missing the original time was the poor communication on the day of. To be fair, I was seen not long after and it didn't end up disrupting my schedule. Also worth noting: this was just one receptionist. Everyone else I dealt with was kind and professional. I'd been a returning customer, and I think the doctor is great, with a strong selection of frames and good contact lens options.