Came to this salon after damage to my hair and scalp from another salon. I spent over an hour on a…read moreconsult with Stephanie and Noelle, making sure i was clear in my desired expected outcome. The owner was there as well and we discussed some options for "saving" my length and hair. I showed them many examples of what i wanted and we ordered the extension/weft hair. When i came back for the weft install, they could not seem to get my color to match the extension hair (but only in certain spots, see photos for patchy dye job). I had the wefts in less than a week (zero amount of purple shampoo could match these two colors together) when i called asking "what can be done to match my hair to these extensions i just paid a fortune for?!" No options were offered. As a matter of fact, they told me they shutdown for vacation for the next ten days. I said "can i come and have my real hair cut, i will remove the weft myself. It looks too ridiculous to walk around in", so again (after $1000 spent, ZERO options were offered). I cut the wefts out myself and came in for a haircut. I figured since i CAME to them with damaged hair i should give them another chance, incase this was the other salons poor color job or even my own miscommunication. Once again, my hair was bright yellow after showing them white/silver hair. My natural dark blonde hair has zero issue reaching a level 10 in a single process, so the fact that my already lightened hair could not achieve a level 10 color without yellow was their error. I was also there for over SIX hours for a 1/2 head of root touchup (something that took my new salon 90 minutes with a blow dry). You would think after having had been in their salon for many hours between a consult and weft installation that i MADE SURE they knew was incorrect, they would make more of an effort to get my color right this time. However, as soon as Noelle started drying my hair, again it was yellow. She consulted with Stephanie who decided to DOUBLE PROCESS my damaged hair due to their mistake. Their response? "This was the same formula i used last time!" Oh? You mean the last time it was wrong and i removed $1000 extensions on my own after 7 days bc you couldn't be bothered to retone my hair? Clients beware. This was nothing short of a money grab. The sad part is, between my horrible extension job, second chance at color and bringing my daughter, i spent over $1500 at this salon in TWO months. Save your time, money and energy and find a salon with experienced hair stylists -- this ISNT it.
ETA (since i can't reply to comments) -- the only truth to the owners response is the dates. Congrats, i also have a calendar. My weft was NOT removed prior to me calling to express it did not match. It was removed once nothing was offered to back up your week-old botched dye job. The discontinued use of purple shampoo was also NEVER discussed, in fact, it was encouraged when i called to say the tones were completely mismatched. When i realized this was the only "solution" you would offer to back up your work, i learned how to take it out myself. Which i TOLD Noelle over the phone i would do if there was no fix. The fact that you are writing i took it out before calling is a flat out LIE. Backed up by the fact that Stephanie had a full tray of pliers, scissors and items to remove the weft when i came in for the haircut. A client that was leaving even asked me if i "was the extension client they were getting ready for". So which is it? I also would never have had any issues with the agreed upon pricing if the services i paid for were of quality, which they were not. OR, if i was given a realistic expectation such as "this will take a few times to fix", neither occurred. During my consultation, i was lead to believe i had a very achievable desired outcome. So, a money grab is actually the perfect description of what happened here. Regardless of the length of my ROOT re-touch, the TONE of my hair was completely wrong a SECOND time. If this was just about the root retouch (which took about 3 hours) i would have been fine. It was Noelle's ERROR that lead to me being double processed and there for an ADDITIONAL 3 hours (all of which you, the owner, were gone for a wedding). So to act as if you know what occurred when you weren't there is about as laughable as how much pride you take in your salons "work". I went from Sept 28-November 25 (the same amount of time between my 2 color appointments at your salon) and was able to achieve exactly what i wanted elsewhere. So let's call this what it IS, a skill issue. And what's interesting is the lecture in hair health from a salon that unnecessarily double processed my hair, instead of just using the correct toner. Hopefully this review serves as a warning for others and they do not waste their money on inexperienced stylists.
