I was there today May 4th. around 11:30. I was just looking at the glasses and I hear this woman yelling at a customer saying you don't have any money you can't get your glasses. Then she goes up to the service desk and is yelling he doesn't have any money or insurance. I couldn't believe the lack of customer service/support. There was absolutely. No reason for how she acted. I was so glad I didn't get her if I had I probably would've not gotten my glasses there. That poor older man was probably so embarrassed by her actions. SMH read more

Could have had a less "direct" approach to my situation of NOT KNOWING I had insurance coverage through my medical insurance provider... turns out I have a "separate provider" and was going to go back up to the receptionist and explain that I didn't know... but the AUDACITY of "how it was announced" made me feel like a damn criminal, and I will NOT be coming back here for the exam... read more

Good location, near restaurants, shopping and interstate. Clean facility, plenty of parking, clean restrooms. Customer service was great upon entering fast and friendly. I won't return. read more

Syntra was probably the worst receptionist I have ever met. No instruction, just pointed at the sign in sheet. No eye contact, no greeting, nothing. I was just there to pick up a mandatory eye exam form for my wife. If I was actually paying them money, I would be livid. Just a horrible, awkward experience, and I was only there 15 minutes. I know people struggle with personal interaction, but she should definitely not be working with the public. I get bad days, everybody has them. But in a public facing job, you really need to push that stuff down and be friendly, or at least cordial. A screen would be better, and is probably the next move for this company. I would never purchase anything from this location, and I am actually looking for a new eye doctor since mine is retiring. read more

they had people just standing around doing nothing..while customers didn't know where or what to do... They had lost my file and didn't know where it went... and had to reprint it, .. which held us up from being seen and getting the glasses that i needed.. then when I finally was called over to talk price, I was told that I had a charge of 25.00 for a eye photo that they took during the exam ..which i was never told that there would be a extra charge for it.and ..and they said my insurance wouldn't cover it.. (NOTE ....I went home called my insurance and asked them if its part of the exam is it covered and they said yes and they sent me a MEDICAL REIMBURSEMENT FORM for the charge..SO IF YOU FEEL SOMETHING ISN'T RIGHT CONTACT YOUR INSURANCE COMPANY) read more

Yelled at my daughter for requesting her prescription. Customer Service is the definition of your industry. DO BETTER!! read more

Had an emergency eye accident. My doctor told me not to wear my contacts. Haven't worn glasses on 10 years so wasn't safe to drive in my old ones. Ky Eye Care recommended Visionworks as a lab that made glasses while you waited. I called Breckenridge Lane store and they told me they could do the job. The service was very quick and the people very sympathetic to my dilemma. I am 71 and unfortunately do not have anyone to drive my husband and me. He has dementia and cannot drive and my not being able to wear my contacts and without glasses it was going to be a real hardship. I appreciate the quick and compassionate service I received from Visionworks read more

Vision works did reach out to me and replace the glasses. I appreciate the fact that they did do the right thing in the end

I was able to have mine and my daughters appointment at the same time so that was very convenient. great customer service. it was a busy day so I didn't expect it to go fast but overall for the both of us, we were there for about 2 hours which I didn't think was horrible. I appreciate the lady that checked us out for our glasses. she made sure I received a great deal and she even went into mom mode when a strange man approached my daughter while I was looking at the glasses on the wall. although I noticed at the same time, I appreciated that she didn't hesitate to make sure she was ok. ive been wearing glasses for about 20 years now and this is the only place I've been and will continue to go. read more

45 minutes past my appointment time and I'm still sitting here waiting. All the other reviews turned out to be accurate, would not recommend this location read more

I had an average experience here. Some service staff and doctors had less than good service, while a select few seemed to care about their customers. But the price in general is hefty and I felt taken advantage of with both glasses and contacts ordering. One doctor did not take the time to help me with contacts fitting. When I said something didn't feel comfortable, the staff said she will see if the doctor is available, but came back saying the doctor was busy with another client, and I should just try to adjust to the contacts on my own. I was eventually comfortable with my contacts, but think the lack of attention from the eye doctor was quite disappointing. When I was checking out, the lady who helped me was not familiar with my insurance and was trying to overcharge me. I had to bring up a copy of my policy to show them. Also, their Acuvue Moist Daily 90 pc cost $90, while the internet only showed about $30 per box. read more

Visionworks Doctors of Optometry - Optometrists Near Me - St Matthews, Kentucky

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Zero stars would be better. I went today to get new glasses. The place was an absolute wreck. It was very busy, and when I asked if they could estimate how long the wait would be, an employee very loudly and demeaningly stated, "I can't tell you because we're not going to rush the person ahead of you, and we're not going to rush you when it's your turn." Well, frankly, that's not what I asked. I wasn't asking for anyone to be rushed. I was merely asking for an estimate. So we left and had a much better experience at the Visionworks at Springhurst. read more

Showed up on time for a 12 o clock appointment (on my lunch break), it's almost 1pm and I've yet to see the doctor. Lunch break is over in 4 minutes. They could care less about time management. Once I got in with the doctor, he was great, and the person who helped with my frames was efficient as well. read more

picked up my grandson dilly dally glasses on Monday and one of the lens popped out on Thursday. I returned to visionworks with the glasses and spoke to manage he informed me the lenses are supposed to pop out of that frame. Then why didn't both lenses pop out. He manipulated the frame and showed me the other lens would come out too. All I wanted was one new lens remade that fit the frame proper, that to me is a safety issue. I was dissatisfied with that answer. I thought I had a 90 day satisfaction guarantee. it appears that this review was deleted. couldn't find on yelp. So I reposted and will continue to repost daily until further notice. read more

Justin talked to you like you're ignorant and it doesn't sit well with me. Condescending if you will. I told him that I was looking for more breathable contacts, originally at a different location thinking breathable meant that I would be able to sleep in them. I told Justin this he said why can't you take out your contacts every day? I told him that I have a lot going on that I have a full-time business that I just started up with a year and I'm trying to also be the secretary of that business and monetize and maintain a social media presence, what I didn't tell Justin is that I also have five children. I don't have a lot of time for myself nor do I make a lot of time for myself because I am currently also in school they wouldn't swap out the contacts because it was more than six months and Justin also said that I should take them out every day because Dust ,particles can get in there. To which I replied, I know all about crawlspaces and addicts. I'm in them every day. Justin's response is well that's why they create protective eyewear . this person isn't in the service of helping other individuals. I don't know what horse he rolled in on, but this isn't the profession no matter how smart you think you are, you don't talk to people like they're stupid I will be looking for another whole company to take care of my only two eyes that God gave me and my five children will never set foot in this place read more

When I entered the store, I was greeted by the receptionists right away. The receptionist was cordial and professional. After filling out the necessary paperwork, I waited in the store to be called to the back. After a few minutes, the technician called me to the back. The technician never introduced herself, but was professional with her work. I was impressed with the technology and the equipment that was used. After the technician did her tests on me, I saw Dr. Bharadia. He was very pleasant and thorough with the examination. Overall, I had a good visit and I'm looking forward to my new glasses. read more

Visionworks Doctors of Optometry - Optometrists Near Me - St Matthews, Kentucky

The service is terrible and the staff needs training. I went in to order contacts. I had to wait in line for 25 minutes. The employee did not acknowledge me when I walked up to the counter. When I advised that I needed to order contacts, she turned and stated to her co-worker. I hope he fires her because I am tired of doing other peoples job. It took forever for her to look me up. She did not know the date of my last appointment. When I asked for her supervisor, she told me she was the supervisor. I will never utilize this company, read more

Waited an hour after my scheduled appointment before I could finally go back to get my eye exam. Then another 30 min before I could talk to someone about my glasses and what insurance covers. I didn't even look for glasses (I was using the same frames I already owned) and still spent 2 and a half hours in there. I was told the next day my lenses would be ready, to bring my glasses up and it would take 30 min. Well the next day I come after work and they said it would take 1 hour to do and that I would actually have to come pick them up the next day. So finally it's time for me to pick up my glasses and they were so dirty! Finger prints all over the new lenses. So I asked her to clean them and then she hands them to me and I put them on my face to go about my day. Only to drive to work and realize she didn't clean them. There is dirt all over them! I know it's the same stuff I seen before I handed them to have the lenses put in. So I've now drove there 3 times and I have dirty glasses! IM PISSED! on top of that, they are crooked. She didn't even make sure they fit my face right before I left. It's like the lady is tired of doing her job. Do better ! read more

Visionworks Doctors of Optometry - You can easily see how crooked they are - Optometrists Near Me - St Matthews, Kentucky

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Their $1 eye exam is a great deal. I made an appointment and they called me in a few minutes early. The exam is done in two parts and is quick and painless. They will dilate your eyes or you can choose the dilation free look at the back of your eye - really cool pics and they'll explain what you're looking at. If you need glasses you can get them right after the exam (they carry Ray-Ban frames now). They can give you what you need or want. And if don't need or want glasses, there is no hard sell. An annual eye check is a good idea, the price is right, and they get you in and out quickly. Go during the week, before the end of year rush, and during the work/school day to avoid the crowds! read more

Visionworks Doctors of Optometry - View from the waiting room. - Optometrists Near Me - St Matthews, Kentucky

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The customer service here is the worst. They won't answer the phones. So you go in person, and they rudely tell you that you should have called to make an appointment. Made an appointment in person. Then a week later when I went in few minutes early to wait for my appointment, I was greeted with an abrupt "you can't come in here. We're closed." I was 9 minutes early. I asked, "so I can't wait for my appointment to start?" She rudely replies, "no. You can't come in here. We're like, not even started!" So, I waited until my appointment time. Went in there, and they don't have any appointment down for me. A gentleman offered to "fit me in", but since I didn't have an appointment (even though I'd made one), "they'd have to fit in the others with an appointment first". I did let them know this is the worst run place ever. And I left. Don't waste your time, go somewhere else. Anywhere but here. read more

I've been going to this location since I was a kid, it used to be Dr Bizers Vision World. The customer service is great and they work with you to make sure you're getting the best use of your insurance. Lots of designer frames to choose from and even at low cost. I was able to get my frames at $69 and then another 60% off!! They always try to make sure they get you in and out and that you're not sitting there all day. I recommend this location. read more

Visionworks Doctors of Optometry - My new glasses! - Optometrists Near Me - St Matthews, Kentucky

My dog ate my 2 month old glasses, so I went back in to get new ones. They immediately ask me if I have the warranty. I said 'What Warranty? This is the 1st I've heard about a warranty.' She says 'We offer everyone a warranty.' Me 'What does the Warranty cover?' She says 'You pay $20 and we will replace them for free, if there is any damage.' Me: 'If anyone offered me that warranty and explained that to me. Then I would have purchased that, since my glasses without insurance were about $500.' She - Says there is nothing they can do with a smile. I bought new glasses and at no point was I offered the Warranty. I pick up my glasses and I tell the lady..... the guy that checked me out, never said anything about a warranty. It was the same guy originally. All she had to say with her annoying smile, was she was sorry - She tells everyone. And they are supposed to. So they get 3 Stars bc their employees don't do anything to accommodate their customers. The Dr's are quick and to the point. So ASK for the Warranty!! They don't sell it, that's for sure!! read more

No complaints other than being told to weari a stupid mask. How much longer do have to put up with this crap?

Really nice staff. Had previous just ok experiences but this one was much better. I was immediately greeted upon entering the store. I was quickly helped. Overall took 45-50 minutes for the entire process of eye exam, contact fitting and payment. It would be nice if they streamlined the process as I did most of the updates over the phone yesterday but had to do it all again today. Small thing but overall a good experience. read more

I've come to Visionworks for my contact and glasses needs for years -- since they were Dr. Bizer's. I figure it's close to my house, not too expensive, plenty of parking and they have my records on file-- so why mess with something that works. I haven't gotten new glasses since 2014 (I remember because I was paranoid I would lose a contact on my trip to Germany, and being (very literally close to) blind as a bat -- I thought it best to have a reliable pair of spectacles). My contacts, which I wear daily may not have been replaced since before then.. I've been noticing that I'm increasing having difficulty bringing things into focus -- and when you're 8 feet away from a 60-inch tv and it's a tad out of focus.. well, redneck, this is probably your sign. I was meeting a friend for karaoke at 8p (Christopher S and maybe Kathy V; the others declined the invitation-- this results in no Yelp mention for you!); I got off work at 5p -- it was a Wednesday so I figured -- I should go get my eyes checked and a new pair of contacts in the works! The gentleman that greeted me and Jan, the lady he referred me to were both really friendly and quick to assist. I was called back for the 1st part of the exam (the eye measurements and air puff) so quickly that I hadn't even finished filling out my questionnaire! I made a joke of this, and other things, like my absolute nearly-blind, nearsightedness and the air puff making me giggle. I asked her if everyone giggled at the air puff or if it was just me. "Just you" she said. I thanked her for her honesty as she puffed my 2nd eye. I was being friendly, but the girl administering the test didn't seem to be amused, or want to have any sort of conversation. I felt like I was an annoyance to her. Perhaps she was just busy and having a long day. Whatever the case, this was slightly disappointing since everyone else was so upbeat -- but a small blip on the scale. Dr. Duggar (or Dr. Sugar if you don't correct the autocorrect apparently) called me back about 10 minutes later (maybe less). He was more personable. (I lucked out, as he's only there on Wednesday evenings). I told him I was terrible at the "option 1 or option 2" game. He told me he'd make it easy for me. After the exam he explained some of the settings and even made a joke about eating more chicken to bulk up my cornea. (Because it's too thin for lasik -- this is a joke though. Sadly, eating more chicken won't fatten it up.) I got paged during the exam (to the reception area -- not on my beeper). He walked me up to the counter, grabbed my file and asked me to wait in the waiting area a few minutes. He was quick to return. He did another vision test -- this time with my contacts in. He explained the protein build up on my current contacts, recommended a different cleanser and that I switch back to my old cleaning solution. He tweeked my prescription in the computer and walked me back to the waiting area. All-in, the visit was about 75 minutes -- from the moment I parked to the moment I walked out the door. Now is the waiting game -- pay for the visit, wait for them to arrive (about 2 weeks), get a fitting and then I'll be free to see the world. (More clearly) ---- UPDATE ---- i waited for 2 month for my contacts. They never called to let me know they were in. Finally, I decided to call them. They said they were in and I could come right then. The fitting/pickup was quick and seamless. They were all very friendly. My only sadness is in not getting a call, meaning I walked around for nearly 2 months with out of date contacts while my new ones just sat on a shelf. (Sad face) I'll still go here for my eye needs, I've just learned that I'll need to call them when waiting on my contacts to arrive. read more

I went in for an eye exam and waited a lot. While waiting at one time I decided to read the reviews and read one review that said Visionworks is a lot like the DMV. I would agree. You check in at the front fill out some papers and then wait. Someone eventually calls your name and puts you through some tests with little explanation. For the tests, I read some letters off the wall, put my head in a machine and stared at a picture, then got a puff of air in my eye, and lastly, had a picture taken of the back of my eye. Once those tests were done I waited until the doctor called me. He did few more tests and looked at my eye photos then I waited and waited. Eventually, they called me up, I paid, and left. In full disclosure I have not had an eye exam in over 8 years so this could be completely normal but I doubt I will go again unless absolutely needed or another 8 years. read more

If your in a good mood don't go to Visionworks. I got there at 1215. There are 2 desks to go to. One desk is for eye exams , the other for glasses pickup. I filled out paperwork and sat for 1 hour and 15 minutes before getting taken care of. There were approximately 40 people waiting. They do not take appointments for someone to help you pick out glasses. My advice go to Costco. read more

Got my glasses in and the prescript was wrong and hurt my eyes. Counter person said I could not make an appointment to fix this and that I'd have to walk in and get picked up in and around customers with appointments TO FIX WHAT THEY SCREWED UP. As of this writing, I'm still waiting. I got here at 9 when they opened. My job is still waiting on me and I may have to go when I finish this review. Their assembly line rushed approach leaves A LOT of room for improvement. Definitely NOT going back unless some major changes are made. read more

I am a patient at Vision works Breckinridge lane. I think it is absolutely ridiculous that I couldn't order more contacts over the phone and now I have to sit here and like I have an appointment. My prescription has not changed in 5 years. I've worn the same brand of contacts for at least 8 years. customer service needs some work. ridiculous. read more

Had an appointment for my son at 5:15pm, arrived 10mins early, was told to write his name down on a sheet of paper and then sat down to wait. It took about another 15mins before I was even called to check-in and then they told me to go browse the glasses while waiting to be called. We browsed the entire glasses collection twice and then sat down again to wait for service. At 6:10 we left the store without ever being assisted to purchase glasses and for me it is unethical for a business to have such a blatant disregard for the time of its customers, I wouldn't do that to a customer of mine and I won't tolerate it happening to me either. read more

Have to agree with the other reviewers. This is the slowest place on earth. What's the point of an appointment if it's only a time for you to show up and wait in line? I recognize that the pandemic has created altered business practices that can be clunky and inconvenient at times but by now most businesses have figured this out. Appointments are especially challenging when the business fails you because pretty much everything requires an appointment or reservation now. So you're creating problems with other businesses when you can't respect and honor appointments. Do better or stay closed. Update: case in point: I had to cancel my 1 pm appointment elsewhere today because I'm still here at an 11:30 "appointment" read more

Appointment scheduled for 5pm and still am waiting to be seen (6:20pm). Will never come back here. Did not leave the store until after 7:15.

I just needed to pick up a pair of glasses for someone and they made me sign in and wait for everyone before me to be fitted and cleaned. All while 2 receptionists sat at the front desk doing nothing. I just needed someone to hand me a bag so I could be on my way. Why is there no quick pick-up? That's like having to wait for everyone to fill their gas tank before the gas station attendant will let you by your Coke. They have THE worst systems and the longest wait times. Save yourself the frustration and go elsewhere. read more

Everyone is very kind. But I had an appointment for noon. Waited in line 10 minutes just to check in. They had only one person at the desk checking people in. Then once checked in waited 35 minutes to get pre-exam before seeing the doctor. After completed waiting for the doctor waited 15 minutes went to the lavatory and called my name to the desk while I was washing my hands. Hurried back to only be told he had taken someone else. Once I had gotten back to the Doctor it was quick and to the point. Needless to say. Your appointment doesn't matter. read more

If you're going to come here be prepared to spend half your day waiting. This place is completely unorganized. I got here at 9:15 when they opened at 9 for an eye exam hoping that would help since I know it's usually a long wait, but I've been here for over an hour and haven't even been seen to get a picture of my eye taken! When I got here they said there was one person in front of me. I know I'll be here at least 3 hours and they told me they're not even busy! Chaos. Needless to say I won't be coming back here and will look for another place to get my contacts. update: it's been 2 hours and I haven't seen a doctor for an exam yet!! I'm leaving and will not return I won't give this place my money. When I ask about the time they keep saying "soon there's one person in front of you." read more

This is the shittiest location in Louisville to get glasses. They make you wait 1 hour to sign in then 1 hour for the doctor exam then 1 hour then they make sit in the back and guess what? You wait for another hour. So 3 hours and now I'm waiting for a ducking tech to come place my order. This is bullshit read more

The only reason they get 1 star is due to the fact I got 60% off my first pair of glasses with them but it was a promo so they kinda had to. I first walked in and the woman at the front desk was very short and very rude with asking for my information. It took 30 minutes to get me back even though I arrived 15 minutes early. The staff I encountered was scripted and did not go off script or even tried to make me feel welcomed. I guess they go off numbers. But I felt very unwelcomed and uncomfortable. After my exam with the doctor, I was seated with a woman who fitted me for contacts. She was conversing with a coworker about how "most days it seems like the patients come from Our Lady of Peace" and "they just got off the short bus". I was speechless. As someone who works in healthcare, talking about patients in front of patients is NEVER okay whether is positive or negative. I would never recommend this place and after I receive my glasses and contacts, I will be going to a different office. read more

The doctors here are excellent however the process of seeing clients and the attitude of the staff is reprehensible. The staff do not Seem to care about the patients at all and they move slowly as They from point to point seemingly doing and accomplishing nothing. why is there no receptionist that stands at the desk to greet and process new arrivals? Why are there four people processing paperwork and no one admitting new arrivals. I was a loyal customer here for 15 years no more read more

Nice.... Erin O. Is great. We left our insurance card and she let us call with the info instead of having to come all the way back. (Not far though... 8 mins from home) Very clean, friendly and fast! There is also a great selection of glasses to choose from. Plenty of staff with excellent customer service... only thing I didn't like was how they immediately come to you before you walk 4 steps inside. It's overwhelming.... As I am about to finish this review that had 4 stars (now 3) I was getting my glasses repaired and was wondering what is taking so long, when another employee informs me that the guy(Adam) that initially took them to fix.... broke them... WTF I NEED MY GLASSES ASAP!! I'M BLIND. Aaannndd as I'm finishing this AGAIN, one of the managers brings my glasses to me and tells me he's working on something else! I just want to know why he couldn't bring my glasses himself and apologize for the wait? I asked the manager if these were a new pair of glasses and she said no. Only to find out once i got in the car that these were indeed, a new pair! Although the manager was very nice and apologetic, the whole situation rubbed me the wrong way. Overall I like this location but.... they have to do better read more

Took glasses in today for an adjustment and Russian guy behind counter making adjustment broke right side ear piece. Of course he claimed he did not brake them even though I watched him. Then him and another lady proceed to inform me that the frames have been discontinued and that they went out of warranty 2 months ago as well as my prescription. Offered me only 25% if I didn't use my insurance. Needless to say, our whole family will never go back and they will never get another dollar from us. Absolutely horrible way to start 2017. Thanks for nothing Vision Works. read more

Visionworks Doctors of Optometry - Optometrists Near Me - St Matthews, Kentucky