My niece's glasses got messed up by our dog and called Visionworks and they said they'd do their best to fix them just cmon in. We came in and they got the job done, and even stayed late! Top tier customer service would recommend to everyone! read more

Excellent service from start to finish! Jacky helped me find the perfect pair of glasses and handled all the insurance paperwork seamlessly. She is very professional, efficient, and incredibly helpful. I've been coming to this location for the past 6 years. I've tried other places, but I always end up coming back. I wouldn't go anywhere else for my eyewear! read more

Got my glasses there service was outstanding! Both Jackie and Jamie went out of there way to get what I needed! Everyone should try them out . Prices was reasonable too. read more

I have no complaints with the quality of the service provided here but I have been here for over 2 hours already for a routine eye exam and frame selection. I made my appointment early so that I could enjoy my day off, instead I am stuck spending my afternoon at Visionworks. It seems there should be more support for the frame selection/ check out as all the tables are full and only one person is available to help. My appointment was at 10:15 AM and I didnt leave there til after 2pm. That being said, I will most likely make any follow up appointments during the week. read more

Do not recommend this place. they are always short handed and the service is awful. brought in my frames for a prescription fill and took almost 2 weeks to tell me they couldn't fill them. i will take my business elsewhere read more

We just picked up our new glasses for the year at the Visionworks on Fry Road and as usual the staff is amazing the glasses are amazing wonderful prize Paula always makes sure that we're taken care of every time we go there so kudos to Paula and her team for always making us feel welcome and always providing wonderful service and an excellent product thank you so much! :-) read more

Absolutely friendly and quick service. Paula is always helpful every time I come in. Wonderful atmosphere and people

Jackie is so amazing!! She was very helpful and kind.. as far as repairing my husband glasses to helping me choose my pair. She was very sweet and overall knows her product and what's looks great on you. Thank you so much. read more

Wife and I went there on the busiest and last day of the year, lady at front kept everyone in order and was even able to look up my insurance when I could not find it. We both picked up our frames and a nice technician named Ashley took care of the rest. Our frames were ordered and should arrive in two weeks. Great customer service, thank you. read more

I actually didn't buy glasses from here but I used their repair service. Which is excellent. I had a problem with the eye pad on my glasses so I dropped in on my way home from work, Mind you no appointment. I was waited on almost immediately. Unfortunately that day the guy who was an expert at fixing my problem was gone for the day and I would have to return the next day. I decided to come back on my lunch the next day and I was helped immediately when I walked in. He had me fixed in less then 1-2 minutes and cleaned my glasses and no charge. That's what I call service! read more

My broken glasses were fixed here very quickly. I'm so glad I did not have to buy a new pair at this moment. Thank you Paula! Now I Can see haha! read more

If your getting glasses, I would recommend J! His customer service was amazing, and helped me a lot through the process of choosing my new glasses. He definitely knows what he's doing. read more

This is by far the worst Visionworks in my area. We've had issues with this location providing us with the correct prescription 3 times thus far; twice for my daughter's contacts and also for my son's eye glasses. I was told that both of their prescriptions were entered into their system wrong. It took approximately a month for them to get the correct contacts to us for my daughter. Who knows how long it will take for them to remake my son's glasses. So far, we have been told it will take another 10-14 days. I expect more from a company such as this. I've never had issues with the Visionworks at 6501 S Fry Rd. In the future, will use the S. Fry location. read more

The representative was SUPER unhelpful when I came in to see what benefits were available through my insurance plan. She did not want to help me at all. She said she needed a prescription in order to see anything. I DON'T WEAR GLASSES! I JUST WANT TO SEE WHAT BENEFITS I GET THROUGH BLUE CROSS/BLUE SHIELD. Walmart was able to tell me quickly with no hesitation. I can't even imagine being a paying customer to a business with such low customer service standards. read more

Taking extent time to get simple eye glasses . Lab or so called lab takes about month so far

Toria and Javar gave my daughter and myself the best experience ever. We went in to get our glasses adjusted. Our experience was amazing. Toria has a smile on her face as soon as we walked in. She needed some assistance from Javar who came over with the same light. The education and knowledge they have for their product was refreshing. I'm a director of hiring in my current job and would hire the both of them without a second thought. Real people helping real people. I'll definitely be back read more

Customer service was very frowned upon ,I expected more of a professional approach when it came to pick up both my glasses . Never was asked if I needed a fitting, I had to push the envelope a little to get a fitting or any interest in how they fit on my face if they looked crooked . Just feedback on my experience since I spent a pretty dollars on these glasses . read more

I went to three different stores looking for frames and visionworks has the largest selection. They had a great deal going on and I ended up with two pairs for a price lower than what I expected to pay for one pair. The staff were super friendly. Javar is awesome and took time to go through multiple scenarios (i.e. Using insurance, no insurance, different lens types). He was very knowledgeable and professional. I would definitely recommend asking for Javar when you stop in though all the staff were friendly. Thanks. read more

Service was good but the product I received is terrible. Took my glasses back after receiving them because the transition coating started to peel. They did it again and it's still peeling. They tried to tell me it was because they were scratched. I knew it wasn't. Had the same transition coating done in another state two years ago...NO problem. I am going to have to take them back again to have the coating done...peeling. This is ridiculous!!! Wish I could take my glasses somewhere else. Have been dealing with Visionworks for years. Never had this problem!!! read more

My glasses were sitting crooked on my face - unwearable in my opinion. I purchased my glasses in the medical center and did not want to make the long trip there so I stopped in at Visionworks, hoping they could help me. Although I didn't have an appointment, Jackie said she could help. It has always been a challenge getting glasses adjusted to my liking, but Jackie was able to adjust them perfectly in just one try. This saved me a long drive and another plus, Jackie did not charge me for the adjustment. Thank you, Jackie! read more

Great service from the elder lady that works in retail she pays attention to detail and is really sweet! It's hard working in this pandemic so I really appreciated her being patient with me. The white young girl that sold me glasses seems very annoyed to work there and doesn't help at all. She also doesn't like to repeat herself I came in today to fix my glasses the little white girl with curly hair didn't even acknowledge me nor greet customers besides me either. I hope they train her how to communicate with patients it's worth getting that commission. Anyways overall there selections are good and so are the prices . I might even come back next year if they continue to have good selection frames and service. read more

Staff in the doctors office is EXTREMELY rude. The entire appointment was rushed and I felt like I wasn't moving quick enough. One of the ladies at the front was doing the test on me where you look at the blinking light through a machine. She goes "I need you to stop blinking and look straight ahead." I didn't even say anything back to her. Then I went onto the machine that blows air into your eyes. The lady firmly stated "I need to you put your head here and don't move until I'm done." I don't care who you are, but there is no excuse to talk to a paying patient this way. Also, while I was waiting for my examination there was a man who walked in with his daughter wanting to make an appointment. He was foreign and was having trouble understanding how insurance worked. Instead of one person calmly explaining to him how insurance works, all three of the ladies at the front started yelling at him. The man and his daughter ended up walking out. I hope someone of importance reads this because this behavior by your staff should not be tolerated. I would have given this a one star, but I chose two because the staff in the glasses department is awesome. Completely helped me get over my nerves from my eye exam. read more

Great prices ~ saved more than using the insurance we pay for! Jackie was very patient an knowledgeable. She waited on me an answered ALL of my question!! read more

So after playing phone tag with with gentleman named Damien, my issues were completely resolved. I spoke with him for about 20 min...going in depth of what had transpired the last few visits, not only did he sincerely apologize for everything...he offered a new pair of lenses with sunlight transitioning for free. That made my day I gotta tell ya. Today I went and got the new lenses cut and placed in and the manager was UBER nice. She personally attended to my needs and made sure there are no issues with the lenses. Hats off to you visionworks for making sure this customer was happy. read more

Very fast and professional . Went there and got my glasses the same day . Got my prescription sunglasses in a pretty good time as well .

Visionworks Katy location the worse customer service experience I've ever encounter. TOTALLY DISAPPOINTED!!!!!!!!

Went in for lenses only. I already purchased two pair of glasses two years previous to this appointment. The two ladies, Sumona and Michelle were very, very busy but, were professional, polite and did their best to care for each patient. I waited quite awhile, that's the reason for 4 stars instead of 5 stars. I picked up lenses which were very well done and Sumona did an excellent job taking care of me on my first visit. She is very thorough. Michelle also took care of several clients, during my wait and they both are assets to Visionworks. Their discount was better than my insurance discount. Very Satisfied. read more

Javar Smith was a wonderful help to me! I had to get my nursing-home bound mom's glasses adjusted and couldn't figure out how to make that happen. Javar took a great guess at the shape of my mom's face and got it pretty darned close. They fit! She can see! It made all the difference for my mom!! Thank you, Javar!!! read more

Visited this location over the holidays and as expected the store was pretty busy ...I was helped by a lady named Jennifer who was very friendly and helpful both times I had to come in..I'd definitely be coming back here next year! read more

Very dissatisfied with vison works on fry rd. and i10 Houston TX. Vision works put prescription lenses in my persol frames. Went in to have lenses replaced handed them to the manager John (very rude guy) he comes back 30 min. later however the lenses are not in correct. He said come back when I have a better tech. on hand days later after looking at frames closely they are cracked spoke with female manager who now refuse to replace my persol frames read more