Friendly techs with great service and knowledge. Friendly doc with honest, helpful advice. Awesome quality, amazing people.

Came in for an eye exam . Happy to report that my prescription hasn't changed. They have upgraded their processes so you don't have to get your eyes dilated and coordinate with someone to drive you around . The selection is great and I saw a few pairs to get them done as prescription sunglasses. I was able to use my insurance for 95% for 2 frames . Only came out of pocket about $50 bucks. Had them both ready within 2 weeks super convenient. read more

Visionworks - Nice selection of frames - Optometrists Near Me - Murray, Utah

I ordered my contacts with Visionworks but within the first month I had multiple issues with quality in the left eye. I went through 3 contacts in that first month so I called the store and asked if they had reports about any defects with the Alcon Asigmatism and they hadn't received any complaints. The store manager, Carol had me come in and talk about my options. They had me try out a new trial pair which worked great! Carol then took all of my previously purchased contacts and ordered a new set free of charge! I was fully expecting Visionworks to tell me it wasn't their problem but I am relieved and so thankful for her understanding! 10/10 would recommend! read more

Visionworks - Contact with a "chip" in the side of the lens - Optometrists Near Me - Murray, Utah

I purchased 2 pair of glasses for a friend. The 2nd pair were free. The eye exam was $69. I was told the bill was $400+. I looked at my bank statement online today and saw a charge for $700 . Terrible experience all around. I cancelled the order and will go elsewhere Next week. Beware of this scam!! read more

Andrea went above and beyond to solve my issue when the automated phone lines were giving me trouble. I appreciate the work she did to help.

I hate the way they're set up. I hate their customer service. It takes twice as long to get my lenses from them than other places I've been. They charge for every little thing and I'm overall completely dissatisfied with them and their business model. I hate so many things about the way they are. read more

I had the worst experience here. Kim is really not great, she is horrible with directions on what to do and where to go, she isn't great at explaining information to you either. I was not welcomed when I walked in the building, sat around waiting for them to notice me. The doctor was okay. After my exam, I was left to find lenses on my own, and not once did they offer to help me. They were so unprofessional, talking about another clients situation in front of me, and pausing what I needed to help with, to assist each other with that, they were so rude. I will not be back, they need som serious training on how to have good customer service especially Kim. read more

This is the least professional, most inefficient optical service I have ever used. Two weeks, has turned I to almost a month. They say their lab will not return their call. Absolutely awful. read more

I have been coming here for eight years. The staff is overly welcoming and super caring. It's like you're at a five-star restaurant how much they cater to you. The doctors are great and all the staff members are super nice and always help you get the best deal as possible. read more

Visionworks - Burt - Optometrists Near Me - Murray, Utah

Amazing service, great professionals! We got there with our toddler and her prescription, Lisa was the lady who helped us! She was so friendly, knowledgeable and soon enough my baby was so comfortable trying glasses on. We wanted to have our eyes checked and even though we didn't have any appointments she was able to set appointments for me and husband with the doctor and it was great, the doctor is knowledgeable, attentive and very helpful! Last step Lisa helped us choosing the glasses and the customer service was excellent!. Super recommend them! Great staff! read more

This place is absolutely a joke! My vision eyesight is worse now with these new contacts from them then ever. I have major eye strain and headaches. The contacts they gave me are trash! I went in for a 2nd time and still not right. I will never go here again. Customer service is horrible. They have lost my order and the list goes on. read more

I have been here twice. First time I ordered glasses and second time for an eye exam. Both times they are crazy with appointments and people waiting as they are trying desperately to shuffle people around. They are totally short staffed. I had a problem with the way the doctor wrote my prescription and was put on hold for an excessive amount of time and hung up on twice. So if you are looking for a smooth experience I wouldn't recommend going here. These guys are the worst. read more

Very friendly and knowledgeable staff. Quick appt availability and easy online scheduling. Eye exam prices and choice of frames seem better than others. Highly recommend. read more

They have the best customer service! And Mimi helped me find the perfect pair of glasses while being an absolute sweetheart! I highly recommend them for all of your vision needs! read more

I was well taken care of and staff made my experience that much better. I was just there for an eye exam and to look at new frames and I didn't feel pressured to buy anything which is super nice. I think it's rare to find a diamond in the rough when it comes to excellence service, excellent hospitality, and a STELLAR experience all around. I was even worried about being myself and expressing that I had a husband (I'm gay) which made me feel at home. Thanks Visionworks, you have a new loyal customer. Sincerely, John M. Christensen read more

Great staff that always go the extra mile to make sure I'm taken care of and stand behind there products.

I've been here a few times, once for an exam and twice to get new glasses. My partner also purchased glasses here. I've found the experience to be pretty positive. When I went for my eye exam I didn't have to wait long and the doctor and staff were helpful. Purchasing glasses both times was a good experience for me, though one better than the other. The first time the process was smooth and I got my glasses pretty quickly. The second time the worker informed me on how to size glasses and purchase a pair sized for my face. She let me know that the first pair I found wouldn't provide me with as full a scope of vision as the frames were too narrow. They also accepted my insurance and worked with me to contact the provider. I have and would return. And they always have sales. read more

The best eye care visit I've ever had! The staff and doctor was very helpful. Remembered my name and used it when speaking to each other and me. Made sure I knew all my options, answered all my questions. Gave me a few different trials I could try before making an decision, even though ive worn contacts before. They Double checked contact prices to make sure the amount was accurate. They Didn't push me to buy anything . I will definitely be going back, and highly recommend it. read more

I don't normally review non restaurants but I have to give these guys a shout out. I just got my new glasses earlier today and I almost cried in my car for happiness! My vision has never been this clear. I've worn glasses since I was in kindergarten and was always used to the glare and imperfections. So when the sales associate recommended the HD lenses with No Glare treatment I didn't really think it would make much of a difference but I said yes anyway. WOW was I wrong! It's like there are no lenses at all in the frames but my vision is PERFECT. Everyone there is sooo kind and amazing. I will never go anywhere else after this amazing experience. Thank you to the wonderful team at the Winchester Visionworks. read more

This place is nothing but a corporate racket! Last year I bought a pair of glasses, about $500 (which to me is a lot of money..) and I was unable to wear them. I took time off work 3 different times to get them adjusted and nothing ever worked so I basically tossed em on my desk and had a $500 paperweight. So last week I took them back, and was given a story about my eyes are changing and I'll need 2 pair of glasses one for distance one for reading...I bought the B.S. because I know in your 40's your eyes change.. but why the glasses I'm wearing now ( that I got 2 years ago..ALSO bifocals work amazing??) But, I'm no expert..turns out.. they put the WRONG PRESCRIPTION in those lenses... and they did nothing to try to make it right but they did charge me$40 for that stupid eye pressure test and tell me for $400 they could put new lenses in the glasses they f**ed up on last year...REALLY? fool me once, shame on me..try to fool me a second time and you can go get stuffed! Buyer beware and be RICH read more

I have needed new glasses for a couple of years and didn't care for where our insurance was for so put it off and finally I decided on Visionworks. During these strange times I know it's hard for it to be "business as usual" but they have tried their best to make it all seem ok while adhering to the new standards. I met with the Dr and 2 very nice ladies out front, unfortunately I'm terrible with names, I got my exam and tests, picked out some awesome frames and in no way was pushed to an upsell! Amazing to me. Very satisfied with my experience and purchase , 5 stars all around. Thanks Visionworks! read more

Eileen and Burt are the best. I had a bad experience at another location and they totally took care of me and made sure I got exactly what I needed :) read more

I called and made an appointment the same day. The service was quick and convenient. My eye exam was pleasant and I found the doctor to be very knowledgable. He gave me options and tried to suggest contact within my budget. My exam was only $39 dollars for contacts and they accept Tricare Insurance. Good Deal! read more

Takes an absurdly long time to check out (10 minutes) They don't have a bar code scanner and use a dial up for credit card approvals They do have nice and helpful staff read more

Best customer service I've ever received at an eyeglass place! They were super helpful, had a great selection, and we're very competitively priced. Eileen was awesome and found my husband the perfect pair of glasses. They were ready quicker than expected and when he tried them on he said it was a whole new world. He didn't realize what a difference new glasses would make since his were only a couple years old. We'll go back every time! read more

This was my first time going to Visionworks. My wife and I went for new glasses and the team at Visionworks was very helpful. Our doctor was excellent and friendly. They had a decent selection of frames. They don't have a lot off staff members, but they were each helpful. We had a clear explanation of our options, and they did their best to get my wife and I the best deal with their current promotions. They had our lenses in stock and were able to cut them and fit them to the frames the same day. I noticed the next day that one of my lenses had a minor scratch/defect. I took my glasses in to show them and they ordered a new lens to replace it. The lens came in a week later, and all I had to do was take my frames in. They replaced the bad lens in under an hour and free of charge. I was very satisfied with my experience and all the employees' sense of customer service and professionalism. Definitely will consider returning. read more

The worst ever. I called to get some information and the girl was extremely rude. I will never step foot in that establishment.

was here with my daughter looking at frames taking my time as i was early for my exam.unbeknownst to me the guy at the counter was talking to another coworker about how slow and picky i am ..according to my child.she told me this til we left and was upset about it.very unprofessional of him.he obviously didn't care that my child heard him.the others were great however...very patient and informative. read more