Great experience everyone was accommodating and precise friendly and respectful staff they took…read moreexcellent care of our family.

Discrimination, lack of empathy, and completely unacceptable care…read more Today, my son, who has Autism Spectrum Disorder (ASD), and I experienced one of the worst healthcare experiences we have ever had. From the moment we arrived, we were treated with hostility. The first thing I was told was that my appointment had been canceled because I supposedly failed to confirm it. However, I never received a phone call, email, or text message asking me to confirm my appointment. Ironically, they did send a confirmation for my son's appointment. Despite that, I was blamed and my appointment was canceled. After that, we were left waiting much longer than expected for my son's appointment. I explained several times that my son has autism and that long waits are very difficult for him. No one seemed to care. When they finally called him in for his eye imaging, I explained to the technician that my son has autism and kindly asked her to be patient with him. She didn't even acknowledge what I said. She immediately started giving him abrupt commands: "Sit down," "Open your eyes," "Put your chin here." My son was already visibly anxious, and I was doing everything I could to help him stay calm and cooperate. At the next machine, the technician suddenly pushed the equipment toward him. He became frightened and started crying. Once again, I explained that he has autism and asked her to please be patient and gentle. Instead of showing any understanding, she abruptly got up, walked out of the room, and returned a few minutes later only to say, "Go out and wait in the lobby." I asked why, how long we would have to wait, and what was happening. Her response was simply, "I don't know... maybe 20 or 30 minutes." There was no explanation, no communication, and no attempt to continue the exam. We were simply told to leave the room. While my son sat there crying, scared and confused, no one came to explain anything or check on us. I decided to speak with the office manager. Before she even allowed me to explain what had happened, she angrily told me that I had arrived ten minutes late and had failed to confirm my appointment, as if that somehow justified the way my son was being treated. I explained that this had nothing to do with my appointment. My concern was the way my son was being treated. I told her I felt we were being discriminated against because of his disability and that they seemed unwilling to continue his examination after learning he has autism. She showed no interest in listening or helping. The most heartbreaking part of this experience was hearing my son apologize for being scared and crying during the exam. No child with autism should ever feel the need to apologize for being afraid. Children with Autism Spectrum Disorder deserve patience, understanding, respectful communication, and reasonable accommodations--not indifference, impatience, or dismissive treatment. We received no empathy, no compassion, no professionalism, and no respect. I sincerely hope this office provides proper training to its staff on how to care for patients with disabilities and neurodivergent individuals. No family should ever have to go through such a humiliating experience. Zero empathy. Zero compassion. Zero professionalism. Completely unacceptable.

As a person with a very petite narrow face and close-set eyes, I have always struggled to find…read moreglasses that fit my face. Finding glasses I LIKE has been even harder. The usual stores have very similar frames with very similar profiles for much wider faces. Occoquan Optical has a completely different feel than the stereotypical eyeglass shop. Rachel has created a calm, airy and bright environment with individually curated hand-selected frames. It's clear that Rachel has considered multiple types of customers- the range of styles, shapes and sizes is incredible! I went to the shop three times- to browse glasses, to pick a second style and purchase both, and then to pick up my glasses after the lenses were done. Each visit was as enjoyable as the first! Rachel is personable, attentive and warm. Conversation flowed easily and she loved on my baby during my first visit. She also put up with my indecisiveness! Not only did I pull off at least 30 frames from the walls, but she even started a poll on Facebook when I was unsure which pair fit my face best! By the end of the appointment, Rachel understood my style enough to select a second pair of glasses off the wall- which I ended up purchasing! It's so exciting to have glasses that build up my confidence and make me feel like a trendy mama! Looking forward to building my glasses collection. I'll be back to Occoquan Optical soon!

What a great find! I needed some special glasses for night driving and wasn't sure where to…read morestart, especially with the COVID situation. Rachel opened the store early for me and spent some time to ask lots of questions to understand what I needed and what price range I wanted to be in. After explaining my condition she recommended some special lenses that would potentially address my issue. I ordered the glasses and they were ready for pick up on the date promised. The glasses were perfect. The shop has an amazing selection of really fun and diverse frames. Rachel is a delight and is very knowledgeable. Highly recommend.

My husband made an appointment for 3:20pm and we arrived at 3pm and I was waiting for him in the…read morecar with our baby and had to leave to go to my moms. He waited over 3 HOURS?!? Absolutely ridiculous what is the point of making an appointment if they're going to make you wait hours...do not come here. I would have rather them told us to reschedule when they are available to take the appointment.

I have had a highly positive experience at America's Best a very welcoming atmosphere, professional…read more& friendly staff with exceptional service that surpassed expectations. Dr.Ishak ensured that I had a clear understanding of my eye issues & I felt confident in their care. My Personal appreciation for Sara Lee-Sales Rep Natalie- Manager Meeka-Asst Manager Kim-Tech Ishioa-Tech Dr.Ishak

Dr. Faiq was wonderful. I really appreciate that he took the time to explain the exam step by step…read morefor me and walked me through my test results. He actually had me fascinated with optics and biology by the time he was done. You can tell that he cares about and enjoys his work. The gentleman who helped me select frames was terrific as well. And PATIENT. I must've tried on 12 pairs! Thankfully he knew more about trends than I did and which frames work best for different faces. He also looked for alternative colors online for me. He steered me in the right direction without being pushy. When it was time to pick up my glasses the experience was quite different. Between the reception desk and the person who came out to bring my frames, I felt like just a number. It would've been a nice touch for him to know what type of prescription I had in order to offer advice on adjusting to them, and asking how they fit, sight, etc. It wasn't until I started asking questions that he engaged. I think it's silly to charge for a bottle of lens solution when I just spent $500 on the glasses. It's the first time I encountered an eye dr's office that charges for a small bottle of solution for glasses you're picking up. It made me think I guess I was lucky to get a case for my glasses.

PLEASE AVOID THIS ESTABLISHMENT......literally go anywhere else…read more Absolutely terrible experience. This place is nothing but a money grab. I just finished my eye exam and was shocked to find out they refuse to give you your own prescription numbers unless you either buy glasses from them or pay an extra fee just to access YOUR information. I will never be back here and would strongly recommend others avoid this place unless you enjoy being nickel-and-dimed for your own medical information. Honestly pretty disappointed because the tech, and the eye doctor were pretty nice. Just AWFUL business practice.

We had vision insurance for two years and came to LensCrafters for checkups and glasses. We dropped…read morethe insurance as it is cheaper to go to Costco, without insurance. We also received better service and better quality at Costco

They no longer make same day glasses on site, prepare to wait 10 days. They no longer offer a…read moremilitary discount.

Really disappointed in the quality of service here. It was my first eye exam here, and also did a…read morecontacts lens fitting, where they informed me it would be extra for having astigmatism. No problem, things usually cost more when you have extra problems. They told me my preferred Lens was going to be discontinued after end of 2022, so my order would be the last and then I would need to switch to another brand. I ended up also getting some samples of a different brand to try. I was promised 2 weeks for my contacts to arrive. 2 weeks passed, no contacts, i call and explain what's going on, they call the supplier, call me back, say another two weeks but they're working on it. Repeat this for another three months or so. I understand delays but the fact that I have to 1) call them EVERY single time to ask where they are rather than be informed proactively that they are delayed again and 2) explain my story every single time I call, I assumed eye doctors would also use patient notes, is ridiculous. Then, I tried the samples, unfortunately, they didn't work for me and never settled on my eye or were sized incorrectly (blurry no matter how much eye drops). I called about 6 months after my eye exam to see if I could try another brand. They told me I would have to come back in and get resized and pay another $100+. I ended up going to another provider where I walked out the door only payed $20 for a new exam, under $50 for the lens fitting, and no extra charge for astigmatism. AND they gave me two different samples to try from the beginning, followed up how they were feeling etc. Th difference in level of care at Steer Optical and my new vision center is night and day. Wouldn't recommend this place to anyone.

I visited here last year and the doctor, Dr. Steer was great. The front desk experience was…read moremediocre and that's being generous. This year, same thing. We had appointments at 12 & 12:20. They didn't take us back until almost 12:20. They did the initial screening and sent us back to the lobby. About 20 mins later, the doctor saw is. She dilated our eyes and then sat is in the lobby for an 30 minutes. We sat for almost 2 hours just to get a routine eye visit. I understand that things can get hectic but there were about 4 doctors in the office and definitely a shortage of patients. All to say, it shouldn't have taken 2 hours for the appointment. The doctor was friendly but I know I could have gotten this visit done in an hour or less elsewhere. Suggest to you plan your time accordingly if you decide to go to this location.

I've had trouble finding just the right eye doctor to go to, but I think I've found a place that…read moreI'll continue to visit in the future. My initial experience with EyeCare About Eyes started off great. I was able to easily schedule my appointment online. When I went to download the New Patient forms a few days later, I was pleasantly surprised to discover that I could do all of the paperwork online, using a secure connection of course. I had a comprehensive eye exam today performed by Dr. Alicia Kim of EyeCare About Eyes. Dr. Kim was very thorough and quick in her exam and she has excellent patient communication skills. @ Drs. Chen & Chen...you need to keep this one if possible. I didn't wait long at all before my exam commenced. Unfortunately, I didn't get the young lady's name who performed some initial screening. She was very personable. The facility was clean and modern. I especially liked the exam chair because it was very comfortable to sit in. Three things I would recommend as areas for improvement. First, replace the plastic chairs with nicer chairs. The plastic chairs aren't very supportive or comfortable and that's coming from someone with spine issues. Second, consider greatly improving your selection of eyeglasses. I would have liked to give you the business for my eyeglasses purchase, but there wasn't enough of a selection for me to make a choice. If you want to see an example of a great selection of eyeglasses, visit Crestwood Optical in Manassas, VA. Last, get rid of the mask policy. I despise having to wear a mask unless I choose to wear one. Bottom line, count me as a continuing customer, at least for eye care needs.

Dr Choi is wonderful! She is very thorough and knowledgeable. I leave her office feeling…read moreconfident that I am in good hands. The staff has always been pleasant and helpful. It's nice to be a part of a practice that works as a team and all have the patients their priority. Keep up the good work!

Great staff - knowledgeable and so helpful! Figured out which options got me what I needed with the…read moreleast out of pocket! And Dr. Wynn is really knowledgeable, really personable, and really good - I no longer have to take off my glasses to read a menu. Highly recommend!

Scheduled an appointment on Monday for the following Monday. Appointment day comes and they don't…read moreseen me on the books. They claim they called and left a voicemail on Thursday to confirm the appointment but that was a lie. They reschedule my for an hour later that same day. I left and am not coming back. You should not either if you respect your time.

Cheap quality luggage with a tumi logo on it, the selection is limited, out of season and rarely…read morerefreshed, the staff is pushy to sell you things, especially to tourists. Overall not worth the price at all

I came here on a Saturday morning as soon as they opened at 10a - like as soon as the security door…read moreof the suite was rolled up I walked in. A woman, who I think her name is Afia, greeted me and was so friendly about it! She gave me space as I walked around and looked at the different work bags, but she was absolutely available and happy to answer any questions I had. I left the store to go to another one in search of a work bag, but couldn't stop thinking of one I saw on clearance. So, I went back. I had come to the mall for a Tumi bag, and dangit I was going to get one. As soon as I came back Afia greeted me again - and she remembered me. Granted it had only been 5-10 minutes but still, that meant a lot. I picked up the bag I couldn't get off my mind, and took it to the register. To my surprise it was an extra 25% off (it was on the clearance table but I wasn't sure if the clearance signs applied to the orange stickers or if the orange stickers were representative of the final discounted price - it's a lawyer thing to think that way lol). Anyway, she was so helpful, let me know I could monogram the bag for free at any Tumi store (not outlet one though), and also highly recommended the bag I was purchasing. I was in the store wearing faded leggings, dirty sneakers, sweaty as heck from just having hiked 4 miles - and the whole time I felt welcomed and not once judged. So, whoever manages that store - know that you have a wonderful employee there. She's a gem!! Fantastic customer service aside, this was a very clean, easy to navigate store. Lots of wonderful options (though I wish they still made the earl grey color, but that's not this stores fault lol). Tumi makes very high quality travel or business pieces that each carry a good, long warranty (5 years I think). I highly recommend not only the brand, but this specific outlet store.