HWCGs gave my husband tip top care. I was concerned about leaving him (he's very particular). Each…read moreperson was excellent and he really enjoyed them as they took care of his every need. I needn't have worried a bit! All my contacts in the office (Kendall) were supportive and professional as well. Excellent customer service! My family members who were in and out really enjoyed the caregiver support as well. We'll be having them back often. Hubby even asked if they could come today. I had a great 3 days of respite! Many thanks!

I was beyond impressed with Jody and her team. My father was…read moreplaced in Hospice and I had 24 hours to plan for 24 caregivers. Jody was helpful and caring from the first conversation. She explained the process and what I could expect in the transition from hospital to homecare. It was a turbulent and difficult time for my family and I. We always felt we had an understanding and competent caregiver while my father was under their care. I highly recommend her whole team that communicated and explained their every step. She gave me hour by hour updates twice a day explaining medication and his needs. I was grateful to have her in my corner. Thank you! Thank you!

My grandfather has been a Garden Terrace for about two weeks now. I am impressed with the positive…read moreenergy and attentiveness of their staff. I observe how he and their other residents are treated. I find the atmosphere to be kind, caring, and upbeat. They plan fun activities for their residents to bring joy to their days. I included a photo of my grandfather with a band that Garden Terraced hired to perform for residents for Cinco de Mayo. It was a joyful event.

I appreciate the staff of Garden Terrace so much from the receptionist to the custodial staff I…read morefeel welcome. My sister has been there for 9 months. The nurses and other caregivers that I see are consistently caring and professional. I especially appreciate that any time I have a concern it is handled in a professional manner. Thank you to all the people who make this a place where I feel my sister is safe and cared for.

My Dad was just admitted to this facility and só dar we are very happy with the care he is…read morereceiving, the facility is súper clean and the employees are super helpful and knowledgeable. Leticia and Jeremiah have been great to work with, and always willing to help when you have questions or are in need of something. I would definitely recommend this facility for a Loved one.

From the owner: At Highland Park Rehabilitation and Care Center we provide 24/7 Nursing care. Our goal is to help…read moreresidents achieve the highest level of independence for both returning home or staying long term. We provide a positive and uplifting atmosphere through our daily activities offered.

The quality and type of care has been perfect. The office ans staff personnel are skilled and…read moreknowledgeable. I am completely satisfied!

Peakview assisted living, community and memory care. At every stage, the care and experience are…read moreoutstanding. The staff are incredibly kind, attentive, and truly invested in the well-being of the residents. From daily activities and live entertainment to outings and good food, there's wonderful surrounded by people who appreciate her warmth and sense of humor. Can made great friends and feels right at home. The modern, comfortable living spaces really complete the experience. We feel so fortunate supportive, engaging, and genuinely caring community.

My grandmother was a patient here and received terrible care. They would not help her move from her…read morewheel chair to her bed or recliner. She was always sitting with her head hanging down in an unnatural position in the wheelchair. I walked in once and thought she was dead due to the position they left her sitting in. They were too lazy to walk with her, because at 97 she was slow and just pushed her around in the chair all the time. Her health declined so much the year she spent here. She stopped walking, her legs were always swollen because they didn't help her into the bed or recliner to elevate them. The food was terrible. The staff was mean and snappy with her. They wouldn't let her pick her own clothes out or any of the small things that would matter to an elderly person in nursing care. Since, she has left this place she has already improved. I was pleased to walk in on her sitting comfortably on a recliner with her legs much less swollen in her new facility. These people have no business working with the elderly.

Unless you have time to waste, don't bother with this place. I started looking for a memory care…read morefacility for my sister in California over a year ago. From the beginning, this facility kept contacting me every couple of months, asking if I had made a decision and pushing for my business. When I was finally ready to move my sister, I met again with the coordinator, who assured me there would be no problems. We did the assessment over FaceTime, and that's where the red flags started. The nurse seemed fixated on the fact that my sister doesn't like to take showers--something that is extremely common with Alzheimer's patients--yet showed no real concern for her actual care needs. At that time, my sister wasn't on a medication schedule, which I explained, but instead of asking important questions, the nurse didn't even bother to meet my sister until I pushed for it. When she finally did, she spoke to her for a few seconds and abruptly ended the call. A few days later, the facility contacted me to say my sister wasn't a "good fit" because of her hygiene. That told me everything I needed to know. If a so-called memory care facility doesn't even understand that hygiene challenges are a direct symptom of dementia, they are not equipped to care for Alzheimer's patients--period. Their lack of basic knowledge and dismissive attitude made it clear they had no idea what they were doing.

This home has an inviting entry way, friendly staff and is pet friendly! I toured all the open…read morestudios, and 1 bedroom units and have to say they were very willing to be accommodating for any of my needs. I was very impressed with their flexibility. Their staff was very kind and knowledgeable. Highly Recommend!

Not enough caregivers or QMAPs. Food is not always that good. Maintenance is slow, corporate…read moreprioritizes profits over people.

Like other reviews mention - HighPointe is a beautiful community. We toured over twenty memory care…read morecommunities for our loved one. This review is based off of the tour of memory care and not assisted living. The sales lady was fairly new to HighPointe. We had a pretty good meeting in a common area by the main entry. I explained my relative was diagnosed in 2011 with Alzheimer's related dementia but was (and still is) in great health otherwise. She explained they have 5 levels of care (the most number of care levels out of any place we toured). The top level being $2500.00 a month in addition to the monthly room/board rate. She said based off of what I told her - my relative would probably need HighPointe's top care level at $2500.00 a month? I thought - what? Number one - you're not a nurse and number two - you haven't even done an assessment?? Finally got to tour memory care. So you have to have someone access the 3rd floor via the elevators both going to and leaving memory care - they will not give family members the code (another story related to that later). Memory care is very nice - entire floor U shaped with central dining and activity areas and a nice outdoor patio. The sales lady did not acknowledge any care givers or residents by name. There are only 4 care givers for 30 residents (a low ratio of care givers). The smallest studios are TINY - maybe 180 sq feet. It was depressing to look at. Yes they have larger studios/rooms but the $ amount per month goes up per square footage. Note to HighPointe family - when building additional new communities - design all memory care suites the same size . Your five room choice pricing with additional five care level of pricing is ridiculous. Have your architect spend a week in a memory care community. I inquired with sales lady L - so how do four care givers know what level of care all 30 residents are needing and paying for? Her reply was "they just do". Really? Care givers don't get paid much no matter where they work - so do they honestly know that Bob is a 3, Pat is a 5, Larry is a 1, etc etc? Ok so doing the math - a mid size studio along with level 5 care (which sales person said my relative would need) would put us at over $7000 a month? So we found a community within a mile of HighPointe; -has all inclusive pricing - no care levels and under $6k a month. -all rooms are exact same size in memory care -there are 4 care givers for twenty residents (much better ratio) Recently met the daughter of a resident who said she did her "due diligence " and had selected HighPointe for her mom who probably is at stage 6 with Alzheimer's. She said her mom became so severely dehydrated due to lack of care at HighPointe that she ended up in the hospital for over a week. She moved her to where we are and is so much happier with the care. Met a Director of Nursing for another community who said he had to do an assessment of a HighPointe resident for his community and he had to wait 15 minutes for elevator access to leave the memory care secured area. HighPointe you are a beautiful community but as previous reviews on Yelp and other websites point out - your memory care structure and set up needs some help. When I visited - three of your four care givers were just standing (one was seated) around. I thought to myself "where are the 25 residents and what are they doing".

They killed my Dad within two weeks of his being admitted. Gave him Haldol, a medicine you should…read morenever give a Parkinson's patient. He was walking on his own when he went there. Came out on a wheelchair one week later, and passed away a few days later at home. The nurses are heartless. They just want patients totally compliant or they will make you complaint by whatever means necessary. They deserve negative 100 rating. The one star us only because it won't let you post without a star.

The management at Summit responded to my complaint and they wanted my contact information to…read morediscuss my experience at their facility. It's been several weeks since I sent him my phone number that he already had and he has not contacted me yet. another scam to make everybody believe that they care. Another problem with the facility. The Wing that I stayed in only had one shower for all patients to use. When I got ready to leave, I asked for all my prescribed medication's and pain pills and it took them three trips to bring me all my medication. They really wanted to keep my 1.5 month supply of medication.

If you have to have Alzheimer's Disease, and you have to be in a facility, it truly does not get…read moreany better than Juniper Village. My mother was there for about 4 years until she passed away a few months ago. During that time, I was consistently impressed with how well they train their caregivers specific to dementia care. They know how to redirect, comfort and reassure the residents, rather than control and escalate them. She was in the Sage House, where the wonderful staff was so consistent, warm and caring. Came to be like family. I observed the same kind of care by other staff not in Sage House when I was visiting. Other things that I really liked about Juniper as compared to other facilities I visited were: No offensive odors unless someone had just had an accident. Very clean I like that there is a continuous loop where residents can walk around inside, unlike other facilities where there is a hallway to walk down and when they come to the end, a locked door. Did not want my mom to feel trapped. A HUGE backyard where residents can walk and sit outside, enjoy BBQs, and a play structure so they can watch their grand kids play. The food is really pretty good. One of the few pleasures for someone with Alz, so very important to make sure the food is tasty wherever you decide to place someone . I also appreciated frequent check- ins by Director to see how things were going, and frequent care conferences, if desired. While no facility is perfect, JV comes pretty darn close. Given the difficulty of the residents they serve and the need for a very high level of patience, I give them very high marks. :)

Horrible place to work, on my second day of training head nurse ( who never answers her work phone…read morein emergencies and rarely comes to work) tried to fire me because "if I couldn't keep a eye on every resident (12 residents in one house btw, 2 trying to escape constantly & with absolutely NO HELP) this place isn't for me". Worst feeling ever to be judged while you're still training. the office staff don't give a rat's ass how hard caregivers and qmap work in that place. They're always watching you on the cameras but never offer to assist! $20 a hour is a disgrace when you're constantly on guard and being sexually, physically and emotionally attacked by a handful of residents. I tried for YEARSSS to work here and was let down in a matter of 1 month.

Scheduling is pressured hard, caregiver/CNA ratio to client is a hard miss. Scheduling pressures to…read moretake on too many clients in one day, far drives without consideration of initial preferences to stay close within a 10 mile radius of home to client. Off the bat scheduler sounded pressured to suggest hours or clients that are not a match as well as non accountability for amateur scheduling. Payroll also is reluctant to pay timely and are not accountable to mistakes and seems like someone attempts to not to pay. Miscommunication between office staff to field employees. They try to force these mismatches and will threaten to fire, and say things such as you are not needed.

BrightStar Care doesn't seem to respect their employees. Seems they constantly take clients without…read moremaking sure they have the staff for it. I have heard from my CNAs that the head person in charge of scheduling is rude and will keep asking about shifts even if they have said no. Also, I have heard several complaints about not having the same CNAs or the favorite CNAs not being available, because they seem to hire people who don't want to work shorter shifts or the weekends. I have had a few CNAs who were on their phones the whole time, or would huff and puff when needed to work. Yes, the care is skilled, however that doesn't make up for the bad attitudes of the CNAs and the lack of recurring care.