Good folks. They still come over. Nursing care, physical therapy, etc. very helpful and work…read morewith me

Wow, I can't praise Neo Trujillo enough for the exceptional care he provided to my husband after…read morehis knee replacement surgery. Neo was professional, punctual, caring, and motivated my husband so effectively that at his post-op appointment today, the surgeon remarked that he was at the level of recovery expected at 6 weeks, just 2 weeks post-operation. Thanks, Neo--you're simply the best!

Ashe Home Care has exceeded all expectations in providing in home care for our Mother. We give…read moreChelsea, the owner, and the agency our highest recommendation.

Voted best in Burke county for a good reason! The agency is going on 25 years of service! Great…read morestaff, nurses, transportation, and quality home care! They provide respite,CAP, eldercare consulting and personal care services! Located in downtown Drexel, serving Burke, Caldwell and Catawba counties!!

Let me tell you about this company. My in-laws have been responsible for caring for our Aunt, who…read moreis on the mid to late stages of Alzheimer's disease. This woman can not be left alone, and must need 24 hour help. year after year, if has been difficult finding people to care for her as she has become fairly aggressive at times and requires people who have experience in caring for patients like this. for the first time ever, we sought professional help, my in-laws called handi-care inc. to provide services just for the week of Christmas, hoping that our family could have one week of peace. We refuse to put her in a home, because we want her to have the best quality of life. The first girl who took care of her, who is supposedly "trained", as told by one of the representatives on the phone, started crying and called the company so she could leave when she had one of her bad moments. it turns out, that she was trained, but this was the first in-house patient shes ever dealt with. Our aunt is pretty advanced in dementia. Why would they send an inexperienced aide? the other 3 or so days went well, until today, Christmas Day, when there was no one to care for our Aunt. No one showed up. My mother-in-law called about 10 times on the emergency line. no answer. About a couple of hours later, she decided to check her email, It turns out they sent an email out stating that our staff wanted Christmas off, so no one will be here on Christmas day. Are you kidding me?! Seriously?! after we had agreed to this? After we planned, and talked about how we were to spend this day, this company sends an email? THE NIGHT BEFORE?! That's right, instead of calling us early morning yesterday, they sent us an email. We hardly use emails. Our internet is limited! What we do have, is caller ID, and NO ONE called us. And, Our cell phones are connected via bluetooth to the landline phones so should we receive a call it directs it to the house phone. I say this because, THEY CALLED BACK AND TRIED TO TELL US THEY CALLED US YESTERDAY. Out of all the things we could ever ask for, we just wanted, one week where we didnt have to worry about this poor woman who is losing herself. a moment when we didnt have worry about traveling too far in case of an emergency. A time when we honestly could have a real vacation, and not be pressured to put her in a home where they'll drug her into oblivion and wait for her to die, instead of living as peacefully as she could in the comfort of her own home and die with dignity. This company had officially ruined a Christmas that was thoroughly planned and highly anticipated. Thanks for NOTHING Handi-Care Inc! By the way, they only pay their workers 10 dollars an hour. They are absolutely the worst. THE WORST.

We hired Home Instead to care for my mom while we were on vacation. My mom had recently moved in…read morewith us after she was no longer able to live by herself due to frequent falls, vision and hearing impairment, frequent MD appts....etc. My experience with HI was pleasant and professional from the beginning on. I first requested info on line and I was contacted by phone within 24 hours. I then spoke with Tabitha at their office and explained what I was looking for. We needed someone to supervise mom, transport her to her dialysis appointments, fix meals and just provide companionship while we went out of town on vacation for 5 days. We met with Connie who came to my home and listened to my needs, met my mom and thoroughly explained their services and fees. I was happy with the prices because I thought that they were reasonable given that I needed to have peace of mind and know that my mom was going to be safe. I actually appreciated the fact that she didn't try to upsell me. Their rates are based upon the specific needs that the person has - the more needs or more hands on attention - the higher in hourly rate. My mom qualified for the lowest rate as she didn't need assistance with bathing, dressing...etc. Then, about 2 weeks later, we were introduced to my mom's caregiver, Julie. Of course, I was anxious and tried to get a good vibe from Julie since I would be allowing this person access to my mom and my home. I sensed that she was going to be fine. She clicked with my mom, hugged her and just seemed to be a good person. We went on our trip and I checked in with mom daily. After day 1, mom said "I love her (Julie)!" She said that Julie was very attentive and patient with her. Each day (we were gone for 5 days) mom reported that everything was going really well and that Julie was taking great care of her. Julie texted me daily to let me know that all was well. She drove my mom to dialysis and made her a meal upon returning home. Just knowing that someone was taking good care of my mom allowed me to truly enjoy my vacation and to relax. She even took my mom out for a walk inside the local mall for exercise, took her to lunch, took her a hair and nail salon appointment. On the last day, mom said, "Julie is good for me. Can I please have her every week?" I am going to do my best to fit this into my budget because it is truly a great help to me and good for my mom. This company is very professional, consistent and responsive in communicating with me (extremely important to me) and the prices are reasonable. Highly recommend.

If anyone needs a home health nurse or sitter, I can personally recommend Amber Mitchell and staff…read moreat Bayada. Amber runs a tight ship and her people are awesome.

From the owner: BAYADA Home Health Care in Shelby, NC provides personal care, household support, and companionship…read morefor seniors and adults who require assistance to enjoy independent, safe, and fulfilling lives in the comfort of their homes. BAYADA's caregivers are trained and equipped to provide care to those who need or prefer a higher level of one-on-one attention and care, such as those with Alzheimer's disease or other forms of dementia. Whether you or your loved one reside in a private home, assisted living, or independent living community, BAYADA provides the services you need wherever you call home.

Horrible referral coordination system. My parent is a former client there. He received in home…read morenursing support In 2024. He improved & his case was closed. A new issue arose (regarding wound care) & his doctor sent a referral for in home nursing again. We waited for a call, with no response, so the doctor sent in another referral. Still no response from them to schedule. My father called CarePartners directly, with referral services noting that they no longer have the staff to work in Fairview, NC. That is fine, staffing is an issue. However, how can a medical provider (of essential home based services to an elderly individual), not call (after 2 MD referrals), to say "I am sorry, we don't have the staff to provide in home nursing support in your area currently"? If you can get care from CarePartners that's great. But, they don't seem to do any follow up outreach (while needy patients are waiting) to tell you they don't have the staff.

I cannot speak to the hospice centers, as I believe​ the nursing staff is probably pretty great,…read morebut when it comes to the billing department, Care Partners shows absolutely no care. Care Partners supplies medical equipment to Mission Hospital in Asheville, NC. I received a large bill for two prosthetic devices that I thought would be covered under my insurance as I broke my ankle and had been out of network. I had to call several times to get them to bill my insurance, and when I called, they noted that they hadn't received that information. After several tries, they did forward to my insurance, who unfortunately​ did not cover the items, despite the fact that I had received them in an emergency situation. I questioned the bill because I couldn't believe I was charged $145 for a $14.50 device, and they showed absolutely no compassion, instead charged me the full price and wouldn't budge. They kept focusing on the financial agreement that I had signed in my doctor's office when I was in pain from a broken ankle. I explained my frustration about the medical industry and the lack of access to affordable health care and asked for a discount​​, since I would be paying cash and I was currently not working. They threatened to hang up on me and so I finally caved in and paid the bill in full, again being taken advantage of by a health care system that has no interest in providing affordable services to those out of work. I feel terrible that I was forced to pay this bill, because otherwise, they would have sent it to a collection agency.