My mom spent time at Highland Oaks prior to her passing, and I cannot say enough good things about…read morethe facility and staff. I spent many hours keeping Mom company in her room, and every single interaction I overheard between staff and residents was kind, gentle and respectful. Every staff member is helpful, regardless of whether the current need is in their job description. All laundry is done daily, and the facility is always sparkly clean. The compassion we experienced was infinitely superior to nearly every setting we've encountered in life; I felt so cared for even in our initial admission meeting. So very thankful God brought my mom to Highland Oaks.

Phenomenal care ! My loved one has been here 3 1/2 years, and as a hospice volunteer, I have seen…read moremany other alternatives . Yes, like anywhere, there are a few personalities to consider , but overall the quality of care is great. It's always good to be there as much as you can for your loved one -no one else can provide the love you can. Don't leave it to others no matter where! Grateful for everyone who works here!

The place was clean and the staff was nice. The rooms were clean and inviting. I recommend anyone…read morewho want their love one taken care of this would be the place.

Silverado St. Charles is top of the line when it comes to dementia care. Our family has…read moreexperienced four different communities so far and Silverado is a company that does not only design communities for those with memory care needs, but focuses on overall dementia care. There are over 400 types of dementia and Silverado trains their staff in a way to recognize and support these variances instead of training their team to ONLY manage the needs of those with Alzheimer's disease. This approach takes a lot of stress away from primary care givers and family members. Dementia often comes with personality changes and behavior changes that ultimately lead to family members seeking help. We witness the staff gently redirecting our loved one, treating her with dignity, recognizing and celebrating who she was before the disease and who she is now, stimulating her mentally, and generally providing compassionate and loving care. This has a lot to do with the current administration in place and how strong the Silverado St. Charles care team is. The facility is new, beautiful, all on one floor (makes us feel good in case of emergencies), and a calm and peaceful place. Leadership is responsive and communicative with families and they did a great job of explaining their positions and thought behind COVID19 changes to processes and procedures. We as family members felt part of the solution and part of defining what the new normal is for our loved one. My family and I highly recommend Silverado St. Charles if you are looking for a safe and caring community for your loved one where they are treated with respect and dignified.

Memory Care - private pay. The best team and Marketing Dept. Person Centered Care is the focus and…read morewonderful activities based on memory, purpose, love and belonging. The focus is on the resident's abilities rather than limitations. 24 hour staffing ensures the residents safety.

I worked here and only one day because one lady that worked there treated the residents bad, she…read morewould yell at them and also all the other workers didn't say anything to her including the manager. I feel so bad for elderly that get treated like this. Hopefully that girl doesn't work there anymore. I don't remember her name.

you will never find a better place -ever! The staff does not have a 9-5 job here, it is a life…read morestyle they have chosen, filled with love in their hearts for each person. I have seen many, many facilities, but this place, led by Doug, is absolutely amazing. Everyone is kept involved, fed incredibly , and attended to their individual needs, with love and detail. I cannot say enough goods things about this place David Owens

The facility is bright and clean, the meals pretty tasty and I can't say enough good things about…read morethe staff at this facility. My 92-year old mother moved into one of their assisted living studios in the fall of 2014. Up until that point, she had lived on her own, so clearly, she wasn't very enthusiastic about the move. She wasn't as engaged in some of the activities as we might have liked, but it wasn't for lack of the staff's teasing encouragement (which she enjoyed). When her health deteriorated a year or so later, she moved into the more intimate memory care wing in a studio almost identical to the one she'd had, where the staff could keep her under watchful eyes. Before long, a hospice crew became part of her care team. As prickly as my mother could be, she was loved by members of the staff. Several of her caregivers wept the day she died and for me, that said it all. Difficult as it was, we had made the right decision. One other thing worth mentioning: it's not a huge community, so if it's important for your loved one to be in a place where everyone knows everyone else, this is a good choice.

Words simply cannot express the gratitude we feel toward Rebecca Evans from All Senior Options for…read moreher compassion and competency in helping place my brother-in-law in a long term care facility. We highly recommend her services in your search for senior care. Sincerely, Paula Bachner

I contacted All Senior Options and spoke to Rebecca regarding my daughter's elderly grandmother…read more Rebecca took the time to explain to me the steps that need to be taken. I could not be more greatful for the help that she supplied me. I highly recommend All Senior Options for your upcoming elderly care of your loved ones!

I've worked here for 6 months and hands down the best group of people to work with. I've worked in…read morehealthcare for sometime and these people....are 120% dedicated to patient care. Just wow!!! :)

From the owner: Whether this is an acute exacerbation or chronic illness, you will be given the tools to build…read morephysical strength, endurance, balance, improve confidence and establish a sense of empowerment!

Terrible! Caregivers showing up late, leaving early, mostly sitting on their cellphones--and their…read moremanager not too concerned to change their behavior. Would give a negative star, if possible.

I have been a resident of the Grove for almost two years.Since I…read moremoved here,the service has gone downhill.The food is substandard sometimes serving a slice of cold cuts on two slices of white bread and calling that a dinner.The kitchen staff is inept. The Grove has a few good nurses but don't employ enough making them bring in agency (temps)nurses to fill out the staff.The full time CNAs are good but they depend on temps on evenings and the weekends.These temps are usually ill mannered and just plain lazy.

This place was an absolute nightmare! It was like Hell on Earth. I was there with a broken leg and…read moreligament damage to my knee a year ago. I couldn't walk or put weight on my leg. They didn't know how to treat my leg. I hade careless nurses, abusive staff I saw treating older patients bad. My staff I had was bruta. At times I'd wait an hour just to get help up to use the bathroom. The food was disgusting. I ate take out all the time I had brought in for me. it was always freezing cold, There were a few Nurses, CNA's and PT that should have been fired. I don't recommend this place to anyone. Long or short term care.