Update in response to management's reply (July 14):…read more Thank you for your response but I stand by my review. Unfortunately, many of the issues I raised were ongoing and not handled appropriately, despite repeated communication. The unit was in unacceptable condition upon move-in -- your supervisor personally saw the filth, apologized, and acknowledged it after we had already paid out of pocket for a professional cleaning and taken multiple days off work. Since you, Daniela, weren't working at the property at that time, it's misleading to suggest your team could have arranged a solution. Throughout our lease, repairs were often marked "completed" in the portal when they clearly weren't, requiring us to follow up repeatedly. We also spoke to multiple other residents in the building, and nearly all of them shared similar frustrations -- from poor insulation and mold concerns to unpredictable utility charges and a lack of proper ventilation (all bathrooms are missing exhausts fans..) After speaking to residents and reading other reviews it's obvious that this wasn't an isolated experience, but a pattern that needs to be addressed. I hope future residents receive more transparency, accountability, and urgency. Photos attached are upon move in, a fraction of the issues we've had. -- Anna

The Apex at 290 in Elmsford is a gorgeous property that has so much potential, the maintenance man…read moreis amazing and fast to complete in unit work, but recurring management and elevator concerns overshadow that appeal. Move-in issues included several documented deficiencies that were not fully resolved, and a management transition led to inconsistent parking assignments and enforcement. Elevator reliability is frequently problematic, with prolonged outages and irregular notices. At move-out, disputes arose over charges and the lack of an itemized, timely move-out statement as required by the lease, along with questions about the handling of a pre-existing condition versus post-occupancy damages. Communication with management is difficult, there is limited access to higher-level district managers. Overall, despite potential, the property's ongoing management inconsistencies, elevator issues, and unclear processes for move-out charges have raised concerns about reliability and fairness for prospective tenants. For those considering moving in, make sure that you complete an Inventory and Conditions Form that is provided in your lease documents, make sure to take photos of EVERYTHING before you move in and take photos of EVERYTHING before you move out. Make sure that you obtain a clear, itemized move-out and deposit statement, same day, right after you complete your move out inspection. If you have any concerns, the property manager will NOT give you the direct contact details for the district manager, their boss. I would've stayed after my leave ended for my first year, but after them raising the rent by nearly $500 (ridiculous) and having concerns with management, I am leaving.

I have Lived here two years. Building and area is under constant construction. Noise, things…read morebreaking in the apartments, street closings all the time. Elevators and garage doors, and entry doors to building broken frequently. MANY lost and missing packages in package room. Original staff was wonderful. They made up for the fact the building was not 'finished". The management changed and so did ALL the staff. New staff very young, very inexperienced and frankly borderline rude. Customer service has just dropped. Can't recommend. I wish it was still managed like it had been, and staff was more understanding of what living in a construction site really means.

I could not be happier to have made the decision to relocate to The Northlight. I reached out very…read moreearly on to Joseph, the property manager, and he has been the most welcoming, helpful and kind contact along the way. I was one of the first tenants into the new building, and everything was seamless and easy. And I cannot stress enough how beautiful this space is! The amenities here are incredible and every small touch is thought of. I'm so excited for the neighborhood to blossom and fill with people. I've also commuted into the city once for work, and I can say, without a doubt, that the train ride along the Hudson watching the sunset beats any day I was stuck underground on the subway.

I have written a review of the Avalon before. I remember mentioning that alarms were going off all…read morethe time however it is now fixed. The alarms are no longer a reason why this building ranked so low in my mind. All the amenities make it worth living here. The reason it is three stars has a different reason than my first review. Most of the staff at the Avalon are friendly enough but there are a couple unfriendly ones in an otherwise great building. However that does not hurt the rating too much. It's just something that can be improved. There is no need for unfriendliness towards any tenant no matter your thoughts on them. That is my only thought.

Do not move here!!!! Unless you wanna deal with daily false fire alarms at all times of the day and…read morenight. Sometimes if we're lucky, it's multiple alarms in a day. As I write this, 4 alarms have gone off. Multiple tenants have emailed corporate office, local management , to which they all reply with "we're aware, we're sorry , we're fixing it". How are you fixing it when it continues to happen every day?????? I call a SCAM! With apartments going from $2150-$5000, this is what you get. Horrible! Such a shame too because all the tenants are nice, it's a dog friendly building and the concierge and maintenance staff are superb.

The complex itself is very. Tenants off and on ar questionable. Management seems to hold double…read morestandards for renters.

Sam Thomas  complained 4 months ago about the gym equipment. One resident told me it's been broken…read moresince April of 2022. SEVEN months ago, I was told that there was a budget for the complex to fix things, and the priority was the porches. I saw two porches being fixed. TWO all summer.Mine hasn't been touched, and it needs to be. It's now 2024, and the same equipment is still broken! If everyone is being charged a $50 "amenity" fee A MONTH for the gym, shouldn't that be enough money to fix the broken gym equipment. A sign is posted in the gym that literally states PLEASE REPORT ANY BROKEN EQUIPMENT TO THE OFFICE. Sam Thomas complained SEVERAL TIMES, and all Miss Zschuschner can say is, "we have vendors on standby to address equipment issues promptly." And to call the office to address his concerns. He has already called several times, and to this day, it still hasn't been addressed. So now two people have complained, will it get done? Or will your response be to just reach out to talk more about it? The only person who should be picking up the phone to call anyone is the property manager to this so-called vendor on hand to address the issue. Is that the reason why there are SO MANY apartments that are available because things aren't being done. If your top priority is the safety and comfort of your residents, why is this still an issue!?! Prior management handled all complaints without all the excuses. It's time to follow suit.

Many amenities were misrepresented. The pool did not open for a very long time when it did it was…read moreover run with lantern flies. The whole building was infested with them which made living there a nightmare. Nothing was done to remove them. The golf simulator was broken more than it worked. The garage is a joke and very difficult to navigate. The elevators are constantly out of service. This building conceptually is great but in reality it leaves a lot to be desired. One of the concierge staff held packages and lied about withholding them because we refused to pay for their parcel post fees! So unprofessional! Almost impossible to get rid of boxes and large items because the dumpsters are not always available.

Having left The Mitchell late last year (mistake!!) and having lived in other complexes in the…read morearea, my family and I realize how great it was. In comparison! We're thrilled to find another unit in the complex. Great staff and buildings.

I have only been thru the facility and pricing. Cant say enough good things about Fraser Holt…read more Excellent knowledge about memory care. Excellent communication.

From the owner: You'll feel right at home at Brightview Tarrytown in New York. We're located in the heart of…read moreWestchester County just outside of New York City, so you can enjoy the city's fine arts, theaters, and other attractions while living near historic Tarrytown and White Plains. You'll enjoy our warm, caring environment offered in both our Memory Care and Assisted Living in White Plains, NY. It's a beautiful monthly rental and no large entrance fee community where you can relax and read a good book, catch up with friends over coffee or work out in our own exercise room, all while receiving the respectful and customized care you need and deserve.

I've been in my apartment for four years and have never had a problem with Chappaqua Realty. If…read moreanything, when I needed to break my lease early because of a job relocation they were nothing but incredibly accommodating. I gave them two months notice and there was no attitude, issue or concern. Did I mention how cute my apartment is? I'm going to miss it.

This business is shady. The guy you deal with is either Allan Weinstein or an attorney, Peter…read moreDiOrio (he may not tell you he is an attorney). When this company managed our building we almost lost the building because they were not paying the property taxes! DiOrio said he could possibly "save" the building by "finding" 10 investor friends to bail us out. AVOID, AVOID, AVOID!!!

In general a very positive experience, good location, easy to walk to anywhere. lots of sunshire in…read morethe apartment. Nice door man and new carpet is a plus for the building. Heard a new power washing to the garage too. The only concern is the construction for the old DMV. The construction generates some noise in the morning. If you commute to the city, you might not be affected.

I've lived in this building for 4 years and have no real complaints (except for the occasional 1…read moreelevator not working). My husband and I looked around White Plains for an apartment, and this building was the best bet in terms of size of apartments, price, and convenience. The higher floors get tons of sunlight and the 12th floor apartments have fireplaces. There's also a gym upstairs and laundry on every floor. The building is about a 10 min walk to the MetroNorth train station and a 5 minute walk to the Mall and Target/Shoprite. There are so many other things within walking distance including the library, DMV, restaurants, bars, biking/walking trails, etc. etc. With regards to the negative reviews left, it really depends on who you are renting from. They may have had a bad landlord who tried to rip them off and weren't attentive to issues that came up. The units in this building are owned by individuals and either lived in by the owner or rented out to others. I think the review by Steven L. which is filtered out for some reason states valid points. Each unit has separate heating and cooling units. If yours is broken ask your landlord to fix the unit in your apartment! No regrets living here.