Thank you Sterling Optical for being awesome as always I would like to give recognition to Bella…read moreand Morgan for being kind compassionate and caring about my needs you both are greatly appreciated also they make the atmosphere amazing so I will be a customer always!!!

I got glasses and within 1 month both arms broke in the same place. When I got them, I was told…read morethere was a 1 year warranty, however they wanted to charge me 35 dollars to replace what was obviously a defective frame. Never in my 55 years of wearing glasses have I had a pair of glasses last less than one month. This company does not stand behind their products. Do not recommend. Will NEVER GO BACK. Was told they are independent and owner charges this fee for shipping new frames. However it is my feeling that the frames had to be defective as they broke in same exact place. BEWARE OF THIS PLACE.

They were wonderful with my daughter and her husband. Dr Weaver took care of another acquaintance…read morewith a retinal issue and did a wonderful job. I was there and everything was very professinnal.

First time visit today for an eye exam. Everyone was so nice. Starting at check in, the doctor and…read morethe woman that helped me pick out my glasses. I've already referred my friends. So happy I read their reviews and decided to give them a try. I found my new eye care home.

The absolute best! The staff has turned over and it is the best thing that could have happen to…read morethis place. Dr. Jeff and Dr. Nancy are so knowledgeable and truly care about their patients. Their new optician, Matt Rozbosom (?) is so friendly and never made me feel rushed even though he was short staffed. He took his time and explained everything in detail. Even saved me money! I highly recommend going here.

Trust this practice with my family's eyes. Jeff and Nancy are outstanding. Their selection of…read moreglasses are always current with fashion (if that is your thing).

Everyone at Dinapoli Opticians is fantastic! The service is second to none. I go to get my glasses…read moreadjusted frequently, and they've never NOT fixed them politely, professionally, and patiently. I've also ordered glasses there, and everything went smoothly. I can't recommend them highly enough!

I made an appointment to get my eyes checked and if necessary some new glasses. I arrived at the…read morestore on time, the door was locked, but promptly opened where the young lady asked my name and took my temperature. I filled out a few standard questionnaires and the Doctor took me into the room. It took a while because he was extremely thorough with the examination. He suggested a correction for my glasses, then had me put my old glasses on and put 2 lenses on top and told me that was the correction I needed. He was right on, things got perfectly clear with the lens correction. I was so excited to order new glasses. I was then moved back out front where the frames were and picked out what I wanted, paid the Bill and left. I received a call from them about 3 weeks later with an apology for taking so long, there was a problem getting the new frames to the lab. I went in the store to pick them up, the lady spent a lot of time adjusting the frames and they fit perfectly. I can now see really good through them. I will add that they were very Covid conscious and cleaned anything that I came in contact with. I highly recommend them for your eyeglass needs.

I've had a wonderful experience with this eye center. The staff are delightful and helpful. The…read moredoctor was professional and explained everything. I would highly recommend.

I made it clear I did not want to return to this environment, however, I was forced to goto a…read morefollow-up simply to get the refill that was already on my existing prescription. After several experiences over the course of the week were staff violated my HIPPA rights - notably when one receptionist grabbed the phone from another, stated my name and said she was ending the call (direct HIPPA violation) and hung up on me, I'm now tasked with tedious ethical obligations. It's important to note I deal with two large Doctors offices weekly - for many years, including getting prior authorizations - for a serious internal injury. The staff openly talk about patients. Dr. Roth engaged in office gossip, then based off that decided to call and attempt to degrade and threaten me. They're all rather stupid not to realize everyone has the ability to record things, and as a communication professional, I was so disturbed after my first contact I knew to protect myself. The slander he slung hurt him grossly as it is all contradicted by the conversation I had earlier in the day with Casey (who is highly manipulative and exhibits deep psychosis/lack of empathy comparable to seri@l k!llrs). He didn't even take the time to collect information before the call, not aware his threat meant nothing and me answering was giving him the shovel. He talks real loud.

This was my first time using Visionworks and I cannot say enough great things about my experience…read more I worked with Saundra, Jennifer, Dr. Price and Marta and I have to say, their customer service is exceptional. All members of this fantastic team were friendly, knowledgeable, and professional. Every smile was genuine and I never felt hurried, yet the process was seamless. Each exam was explained in detail and all my questions were answered. I felt welcomed as a customer and as a person. Thank you all for such an amazing appointment and experience. You all managed to impress my husband who will be seeing your team soon. I will certainly point folks in your direction! Lori

We've been using Empire Visonworks for years. But I think we've just given them our last business…read more Our kids wanted contacts and we went and got them fitted. Only to find out they didn't have their prescription and furthermore, it wasn't just the usual go in and try to put them in and out a few times before your head out with samples. They had to be scheduled for a "class" that was an extra charge and had to be one on one and couldn't be setup until after their contacts arrive. When we asked if there was a work around, as my wife and I have been wearing contacts since middle school, we were told it is NYS law. There is no such law. So now it's been 4 weeks and after calling and calling, someone finally called to setup a class. We weren't given an option of times, just told these WERE our times. And even though it's our two kids getting contacts together, they still require two separate appointments. And then they will have to go back a week later, if they "pass", to verify before we can order contacts. What a hassle. Our neighbors went to another group, and it was just like it was in the good old days of sanity. Goto first appointment. And at that first appointment you will: Determine your prescription, Try on that prescription of contacts, take samples home, and setup a follow up for one week to make sure everything is good to go before finalized prescription and ordering contacts. Two appointments and one week. Compare that to empire visionworks, 3 appointments, and you don't get to pick a convenient time for the "class" appointment, and who knows how long it will take. Ours will be about 6 weeks before we can even order the contacts our kids need. If you are trying contacts for the first time, go elsewhere.

The worst experience with dr Feldman and his team they do not care for u at all your just a number…read moreto them the longest visit ever unprofessional

I've been going to this practice for over 10 years and have been at all of their locations multiple…read moretimes. After each visit I kick myself for not finding a new practice which treats patients as valuable customers instead of cattle. It is not unusual to wait 60-90 minutes beyond the appointment time to see the doctor. Most of the time the waiting room is overflowing with unhappy patients, some of whom take out their frustration on the staff who have no control over the flow. Often patients leave because they can't wait any longer. The technicians and doctors are generally good but the system they work within is terrible. If you feel that your time is as valuable as the doctor's time, you should look elsewhere for your care.

They are very careless in fitting glasses and adjusting them. Unless you spend big bucks the frame…read moreselection is terrible. Employees just project this attitude that they don't care and just want to do the basics and nothing more.

Every single time I try and call this place I am on hold for a minimum of 25-30 minutes. I like the…read moredoctor there but it's absolutely ridiculous I can never get through on the phone when I have a question about something. I'll be going somewhere else once I'm up for a yearly renew