Thank you Sterling Optical for being awesome as always I would like to give recognition to Bella…read moreand Morgan for being kind compassionate and caring about my needs you both are greatly appreciated also they make the atmosphere amazing so I will be a customer always!!!

I got glasses and within 1 month both arms broke in the same place. When I got them, I was told…read morethere was a 1 year warranty, however they wanted to charge me 35 dollars to replace what was obviously a defective frame. Never in my 55 years of wearing glasses have I had a pair of glasses last less than one month. This company does not stand behind their products. Do not recommend. Will NEVER GO BACK. Was told they are independent and owner charges this fee for shipping new frames. However it is my feeling that the frames had to be defective as they broke in same exact place. BEWARE OF THIS PLACE.

They were wonderful with my daughter and her husband. Dr Weaver took care of another acquaintance…read morewith a retinal issue and did a wonderful job. I was there and everything was very professinnal.

First time visit today for an eye exam. Everyone was so nice. Starting at check in, the doctor and…read morethe woman that helped me pick out my glasses. I've already referred my friends. So happy I read their reviews and decided to give them a try. I found my new eye care home.

The absolute best! The staff has turned over and it is the best thing that could have happen to…read morethis place. Dr. Jeff and Dr. Nancy are so knowledgeable and truly care about their patients. Their new optician, Matt Rozbosom (?) is so friendly and never made me feel rushed even though he was short staffed. He took his time and explained everything in detail. Even saved me money! I highly recommend going here.

Trust this practice with my family's eyes. Jeff and Nancy are outstanding. Their selection of…read moreglasses are always current with fashion (if that is your thing).

I've had a wonderful experience with this eye center. The staff are delightful and helpful. The…read moredoctor was professional and explained everything. I would highly recommend.

I made it clear I did not want to return to this environment, however, I was forced to goto a…read morefollow-up simply to get the refill that was already on my existing prescription. After several experiences over the course of the week were staff violated my HIPPA rights - notably when one receptionist grabbed the phone from another, stated my name and said she was ending the call (direct HIPPA violation) and hung up on me, I'm now tasked with tedious ethical obligations. It's important to note I deal with two large Doctors offices weekly - for many years, including getting prior authorizations - for a serious internal injury. The staff openly talk about patients. Dr. Roth engaged in office gossip, then based off that decided to call and attempt to degrade and threaten me. They're all rather stupid not to realize everyone has the ability to record things, and as a communication professional, I was so disturbed after my first contact I knew to protect myself. The slander he slung hurt him grossly as it is all contradicted by the conversation I had earlier in the day with Casey (who is highly manipulative and exhibits deep psychosis/lack of empathy comparable to seri@l k!llrs). He didn't even take the time to collect information before the call, not aware his threat meant nothing and me answering was giving him the shovel. He talks real loud.

This was my first time using Visionworks and I cannot say enough great things about my experience…read more I worked with Saundra, Jennifer, Dr. Price and Marta and I have to say, their customer service is exceptional. All members of this fantastic team were friendly, knowledgeable, and professional. Every smile was genuine and I never felt hurried, yet the process was seamless. Each exam was explained in detail and all my questions were answered. I felt welcomed as a customer and as a person. Thank you all for such an amazing appointment and experience. You all managed to impress my husband who will be seeing your team soon. I will certainly point folks in your direction! Lori

We've been using Empire Visonworks for years. But I think we've just given them our last business…read more Our kids wanted contacts and we went and got them fitted. Only to find out they didn't have their prescription and furthermore, it wasn't just the usual go in and try to put them in and out a few times before your head out with samples. They had to be scheduled for a "class" that was an extra charge and had to be one on one and couldn't be setup until after their contacts arrive. When we asked if there was a work around, as my wife and I have been wearing contacts since middle school, we were told it is NYS law. There is no such law. So now it's been 4 weeks and after calling and calling, someone finally called to setup a class. We weren't given an option of times, just told these WERE our times. And even though it's our two kids getting contacts together, they still require two separate appointments. And then they will have to go back a week later, if they "pass", to verify before we can order contacts. What a hassle. Our neighbors went to another group, and it was just like it was in the good old days of sanity. Goto first appointment. And at that first appointment you will: Determine your prescription, Try on that prescription of contacts, take samples home, and setup a follow up for one week to make sure everything is good to go before finalized prescription and ordering contacts. Two appointments and one week. Compare that to empire visionworks, 3 appointments, and you don't get to pick a convenient time for the "class" appointment, and who knows how long it will take. Ours will be about 6 weeks before we can even order the contacts our kids need. If you are trying contacts for the first time, go elsewhere.

The worst experience with dr Feldman and his team they do not care for u at all your just a number…read moreto them the longest visit ever unprofessional

I've been going to this practice for over 10 years and have been at all of their locations multiple…read moretimes. After each visit I kick myself for not finding a new practice which treats patients as valuable customers instead of cattle. It is not unusual to wait 60-90 minutes beyond the appointment time to see the doctor. Most of the time the waiting room is overflowing with unhappy patients, some of whom take out their frustration on the staff who have no control over the flow. Often patients leave because they can't wait any longer. The technicians and doctors are generally good but the system they work within is terrible. If you feel that your time is as valuable as the doctor's time, you should look elsewhere for your care.

(Non)-review for optical shop only…read more I'll never know whether they're any good or not, since: I called ahead to determine the hours, was told they were open such and such hours, showed up during such and such hours, and was treated to a closed shop with a sign saying "back at 2 PM", presumably for lunch. That this was not the only optical shop where they failed to mention lunch hours is sort of beside the point, although I'm taking out my frustration here because I had specifically mentioned the hour when I was going to come by and the phone answerer didn't correct me. I suspect this is endemic to places where there's an ophthalmological practice associated with the optical shop, that is on somewhat different hours to the optician - I surmise the reception and the optical shop folks aren't necessarily on the same page. So I'm just sadder and wiser and not angry at this point. You are similarly cautioned that calling ahead doesn't necessarily do you any good. And, seriously, this was the *fourth* place this happened to me, where they weren't there during the hours they purported to be there, so clearly this is a "feature" of small optical shops. I only mention it this time since I made a special trip after explicitly asking "will the shop be open such and such hours".

My five year old needed to see an ophthalmologist. A friend of mine who has a five year old with…read moreglasses referred this office. I called on a Tuesday and got an appointment for the following day. We arrived ten minutes prior to our appointment. When I gave my daughter's name they said, "Oh, the doctor had an emergency and is running a little late. If you want to fill out the paperwork and wait." I asked how long. They said he'd been there in about 45-60 minutes. WHAT? Then they told me I could come back if that was easier. I looked at them, not knowing what to say. They said they tried to call but my phone number was wrong. They tied the white pages but I wasn't there. I decided that these things happen and filled out the new patient paperwork. After the last sheet, was someone else's completed forms. Yeah - you know - the ones that have their name, SSN, and whatnot. I left with my three kids unsure what to think. I went home and put my name and zip code into whitepages.com. My number popped right up. I called them, telling them I'm in the white pages. They said they didn't have my name, only my daughter's. What? I then found out his emergency was a burst pipe at his house. Nothing medical or whatnot. So...he can cancel on patients, no one like a spouse can handle a burst pipe at 1:30pm in the afternoon and no other doctor could see my kid? And...the staff is too incompetent to take information correctly or remove prior patients forms from a clipboard. Not the kind of place I want to do business with. *sigh*

They are very careless in fitting glasses and adjusting them. Unless you spend big bucks the frame…read moreselection is terrible. Employees just project this attitude that they don't care and just want to do the basics and nothing more.

Every single time I try and call this place I am on hold for a minimum of 25-30 minutes. I like the…read moredoctor there but it's absolutely ridiculous I can never get through on the phone when I have a question about something. I'll be going somewhere else once I'm up for a yearly renew