This place is horrible! I had an appointment for an eye exam. I had called to confirm the price, and then they literally charged me almost double! Its an egregious bait and switch and for no reason! Also, the front desk is so disorganized, they literally wrote down everything wrong: the name, the address etc. it was so unprofessional. And when I pointed out that these things were written down incorrectly, my concerns were literally waived off. Anyway, do NOT go here, there are alot more honest optometrists worth your time. read more

The worst experience ever. Had an eye exam a year ago when the office was in Springfield service was great. Went to the Glebe Rd location l was treated as if I was from another planet used the same health and eye insurance as before I was told they couldn't find my insurance patients arriving after me were treated as if they were very important that wasn't the case for me thanks Aaron I guess my vision isn't important anymore very disappointing read more

This place was pretty good and quick for an eye doctor place. I need to get annual eye doctor appointments for my prescription. I tried this place out because I recently moved. The visual and retinal screenings were decently priced and I usually get my exam free due to my insurance. I suggest this place for anyone looking for a new eye doctor and if you live closeby. It is a bit more expensive than my last place with the added exams but it's worth it for a quality eye examination. read more

The doctor was great and patient. The person that seemed to be the manager wasn't. After I showed up with my children they tell me my insurance doesnt work there and I said: why didn't you call me and tell me? And he said: that's your responsibility!! ... hmm I've worked in medical offices before and it's indeed the office responsibility to let patients know if the office is out of network. read more

I was impressed with how the staff helped me interpret my add on eye insurance. They broke down the numbers and explained how they could price match to the contacts I purchased from Warby Parker. I also found the doctor to be VERY comprehensive despite taking me in on a Friday at 6pm! She figured out I didn't need as high a prescription but the challenge was I had astigmatism in both my eyes.... she was also very honest / open about how much $ I should invest in changing over my glasses etc. I think her name was Dr.Mahal? Anyways - check them out! read more

Would not recommend. Save your time and schedule an appointment at any other nearby office. Misleading charges for services and insistence that other offices charge the same when that isn't true. Make sure to check they're charging you for the correct prices and services, insurance or not. I was quickly dismissed once I canceled my appointment. read more

I had my eye exam there few weeks ago !! I never had a good excellent service like they offered me . Aaron was the person who took care of my glasses need he was so nice and friendly he really took good care of me showing me every type of glasses that would look good on me also the type of glasses Dr. Desando recommend for me. Also i was so please with Dr. Desando how much knowledge she had about my eye problem !! She was kind nd friendly she did explain me everything with patience and kindest !! I really recommend their service! read more

The doctors are pretty standard but the desk staff and general manager are pushy and misleading. Prices are really high and uncompetitive too- just go to any old MyEyeDr or Costco eye doctor instead. read more

I was pleasantly surprised by just how positive my experience was here! I booked an eye check up last minute so that I could use my vision benefits for the year - the fact that last minute appointments were available at all was amazing. I experienced about a 20-30 minute wait between when I arrived and when I was seen, but the provider I saw was worth the wait. She was patient, personable, and took the time to address every one of my concerns during our appointment. My exam seemed thorough and thoughtful. I was able to order contacts at a reasonable price right then and there following my appointment. Apple pay is accepted for payment, which I also appreciated! I plan to return here for my annual eye exams as long as I live in the area. read more

Wasted money, time and nerves!!! Don't go to that office! I came there for a good doctor and she was amazing but the optometrists are not professional. Ordered glasses (prescription was not changed! So its not cause of new prescription). I could not see clearly, distortion and chromatic aberration through the upper part of lenses. I tried to wear them, but that didn't help. Came back to the office, the girl received them and said they'll send it back to the lab. In a week the manager called to say that blue antiglare might be the problem. (cause I mentioned blue color aberration, as if I cant tell the difference between color distortions and antiglare... I've been wearing glasses for more then 26 years...) so I had to go there AGAIN even though I live far. I explained carefully, detailed, even showed googled pictures how approximately I see through the new glasses so that the manager understood the problem and explained to optometrist... I had to give my old glasses to compare (same prescription, same frame size) and they d remake the glasses. I waited for 2 weeks, no-one called. So I called to know the glasses are ready. In the office manager mentioned they changed ANTIGLARE and did new measurements. I put them on - the same problem but even worse vision... You look through center one "stripe" you see clear, another - blurred. And there was still the same chromatic aberration... I cant and am not going to wear the glasses, but cause refund is impossible I asked them at least to change into the old lenses but one of them has 3 deep scratches in the middle ((( One assistant while trying to find a solution (after optometrist already looked at glasses) decided to bend my brand new metallic glasses which put me at even a bigger stress (I wanted to burst out crying out of this stress). So much wasted money, so much time (so many times I had to go back and forth). And they give you glasses dirty and smudged with finger prints, this is absolutely unacceptable and not professional. I asked to remove black marker notes from glasses... but even after wiping them they are still smudged (optometrists?). And they don't know how to correct your old glasses if they're loose, they just spoiled them!!! One star is for the clean office, friendly stuff. The rest is a true NIGHTMARE. read more

This office is so incredibly disorganized and not forthcoming with information, which caused me to pay much more money than I was expecting to. I had my first appointment here in 2022. Before starting my exam they told me to throw away my contacts. I thought this was odd because at other eye exams, I was given a case so I could reuse my old contacts. The workers assured me that they would give me a new pair of contacts at the end of my exam. I assumed that the new contacts were complimentary, especially since they are telling me to throw away my current ones. What I didn't realize was that they charge you a $25 "material fee" for those contacts. If I had known I would be charged a fee, I would have declined the new contacts at the end of the exam and just put my old ones back in. I've been to many optomoterists before and none of them have this practice of giving new contacts and charging a fee for them. I went here for my eye exam/contacts again this year despite last year's experience because they are close to my apartment and it was an OK visit besides the surpise fee. Unfortunately, this years experience was way worse than last year. I had my eye exam late June. I mentioned that I had dry eyes somtimes and was recommended to switch from bi-weeklys to dailys for comfort. I wanted to think this over, since this would be a significant increase in price. When I was putting my contacts order in, the front desk staff recommended I placed a "hold" on the daily contacts. This would make me eligible for a discounted rate. I was told they would not order until I called to confirm or I could also call in to cancel the hold. The catch was I had to pay for the dailys up front. If I changed my mind and cancelled the hold, I would get a refund. Seems kinda sketchy now, but I didn't think it through at the time. After just a day of thinking it over, I decided I actually did not want the dailys. I called to cancel the hold and asked to place an order for 2 boxes of my usual bi-weeklys. I specifically wanted just 2 boxes (half year supply) of my bi-weeklys because that is all that my insurance covers. The person who answered my call told me a manager needs to make such a change but that they were not in the office at the moment; however, they would make a note for the manager when they get back in the office. I said that's fine. A week goes by and I don't hear anything yet. So I call again just to see if the change went through. I was told the same thing. Fine. Another 2 weeks goes by and still nothing. Call for a 3rd time. I am finally able to talk to someone who can put the order through for me (I don't think it was a manager though). I was told they would cancel the order for the dailys, give me a refund, and order the 2 boxes of my bi-weeklys. I confirmed the pricing with my insurance benefits and the amount I was expecting to pay (close to nothing - again the whole point of ordering just 2 boxes). A few weeks later I got my contacts, but noticed that I did not yet get a refund for the dailys. I called again to ask about this, was told the same thing yet again, that a manager needs to look into it and to call back later. So I called again about a week later. The person i spoke to said they could give me a refund on the dailys, but I would have to buy 4 boxes of the bi-weeklys. I asked why because I was previously told buying just 2 boxes would be no problem. They said in order to be offer the discounted rate on the dailys, they have a deal with the contacts company requiring a year supply purchase. I could exchange a year supply of dailys with a year supply of bi-weeklys, but if I only bought a half-year supply I would be charged a restocking fee for the dailys (a few hundred dollars). I was really shocked by this because this was the first time I was hearing about this. I said fine I'll go with the year supply of bi-weeklys. They confirmed and said they would mail me 2 more boxes of bi-weekly contacts. I got my refund about a week after that, but did not get my contacts after yet another call and another 1-2weeks. Overall this was a really frustrating experience. It took 2.5 months to get this situation settled. I've listed 6 phone calls here that I can remember, but I'm almost certain I call more than that. All of this basically caused me to pay for 2 boxes of contacts out of pocket since it exceeded what my insurance would cover. I will not be returning next year, even though their location is super convenient and have also been telling all my friends to avoid this place. read more

I have been a client of this business for over 7 years. Even though I no longer live in the DMV area, I make a special appt to visit them. Absolutely the best! I had a comprehensive exam today and I cannot describe how happy I am that the plans we've came up with in previous years are working. My prescription has gone down (YAY!) and we have ongoing plans in place for continuing healthy eyes and hopefully even more decreased prescriptions The care I receive is above and beyond, extremely thorough and customized to me. I highly recommend Visual Health and will continue to be a loyal customers. Thank you for all that you do! read more

They overcharge and were basically holding my prescription hostage from me. They also dropped my contact on the floor then proceeded to insert it after rinsing it off - as there were no backup ones. I had to come about six times just for a pair of glasses and contacts trial. read more

I just had a great experience here. After having tried a few different providers in Ballston over the last few years and being overall disappointed or underwhelmed (mostly with office management, upsells, etc), it felt great to go to a place that was efficient, quick, and helpful. Dr. Mahal was great - she indulged my curiosity and explained so much to me. There was almost no wait, and I was in and out so quickly. And the office staff was equally as wonderful - they helped me figure out the best way to use my insurance and didn't make me feel rushed as I tried on so many different options. I'm excited to have found a place that I'll be happy to go back to next year instead of having to dread the annual visit. read more

I absolutely loved my experience at Visual Health at Ballston. The staff was very friendly and abundantly helpful from the moment I stepped in to see what I could get done. I needed new prescriptions for glasses and contacts but was unsure of the right brands and such for myself. I was super lucky to have been helped by Mateen because he advised me on selecting the proper frames that went with my prescription and which ones actually complimented my face. He also gave me advise on the right contact brands and solutions for my unique stigmatism condition. All in all this is a great place to go if you want to have exceptional care for your eyes. God Bless you Mateen! read more

First time being at this office and it was absolutely amazing. Front desk (I believe his name was his Mateen) was extremely helpful and was able to help my husband and I in what we needed. He helped us from choosing which brand for glasses and lens to helping us figure out which frame would look best on our face! Gave amazing suggestions and was able to place our order. We were able receive the order a few days later! read more

Fast and friendly service!! They were very accommodating and helped me get lenses made for my existing frames. Highly recommended.

I was looking for Optometry in Arlington which is in my network visual benefits plan. I found Visual Health. I called to verify my schedule on line appointment and network Insurance plans cost. Mateen were extremely knowledgeable and inform me that he will perform a complete detail over view of both plans cost. Advising me which plan would benefit me the most in cost saving etc... And that he did!! The customer service which he provided me. Made me feel like a VIP on the day of my appointment. He is awesome! Dr. Mahal's demeanor was awesome too!!! She made me feel like a king!! I strongly recommend this particular office the place to go!! I had a great experience there!! read more

I had a great experience at Visual Health in Ballston. I needed glasses to help with night vision, particularly for driving. My Lasik surgery of over 30 years ago was formally wearing off. Everyone, at Visual Health, was friendly, professional and really helpful to me in choosing my new frames. The glasses were ready on time - most amazing part is that both pairs fit perfectly - no adjustment necessary. Now, I can see so much better when driving at night. I highly recommend Visual Health to those in need of an eye exam and/or corrective glasses. read more

I popped in because my glasses both didn't my face but also had a smudge I was convinced was beneath the glass. Mateen heated and readjusted the glasses so that they fit perfectly and to my embarrassment, removed the "smudge beneath the glass". Mateen was kind and helpful, I would recommend Visual Health based solely on how awesome their office manager is read more

So glad I made an appointment at this Visual Health location! Dr. Mahal is the best optometrist I've ever been to. She put me at ease and conversed with me throughout my appointment - something I've never experienced before when getting an eye exam. She made fantastic recommendation and I'm extremely happy with my vision and experience. The rest of the staff are wonderful as well! Mateen was accommodating my from the moment I stepped into the office, and helped me pick out frames that I now wear on a daily basis. Previously, I'd never felt confident enough to leave the house without contact lenses, but thanks to Mateen and Dr. Mahal, I'm able to choose from comfortable contacts to stylish glasses whenever I want. I highly, highly recommend this location! read more

Just speaking to the receptionist over the phone turned me off. Scoffed when I called to cancel an appointment. Completely unprofessional.

Dr. Mahal and Mateen are fantastic! They are kind, respectful, and easy to talk to! Dr. Mahal is very personable and made sure all my questions were answered, and she did not rush through my appointment. She made sure to address all of my concerns, and suggested various options that would work best for my eyes. This location also has a very wide variety of frames and contacts and they were very helpful with making sure I found something that best suited my needs. I have been to many different optometrists these past few years and I highly recommend Dr. Mahal and this business. I will definitely be coming back! read more

I wish I could give them more than five stars!! The service was excellent and they helped me answer any questions I had and worked through all problems with me! Will definitely be my eye doctor of choice while I live in Virginia. read more

My experience was wonderful! Everyone at the office is so welcoming and helpful. I always appreciate their willingness to answer questions and giving assistance when selecting frames. The office itself is very clean and is a great environment to be in. Thanks again for always providing a great experience! read more

I decided to give this place a try as per a friend's suggestion. Came in for a yearly eye checkup. I believe his name was Mateen...got me right into the office. He was very helpful in answering my questions. Will definitely be coming back, especially because selection of glasses is amazing! read more