Aaron helped me although this location doesn't Take my insurance went above and beyond to help me figure out if they did or didn't and what my benefit was very polite and patients read more

GENERAL Visual Health Doctors of Optometry is the best in the area! The doctors truly care for the patients and look to offer the best deals too. Since I didn't have vision insurance, I called the office about the out of pocket costs, and the receptionist was very open about what deals they had, including a Groupon offer ($45-50 for glasses and $90-100 for glasses/contacts). I called around several other places after she told me this, and all their rates were substantially higher than here ($85-130 for glasses, $150-170 for glasses/contacts). The prices here are also top-notch as they price match with Costco (and go lower than them too). The rebate offered by the lenses company are also really good here ($250 for Acuvue but depends on the brand). I had several other medical issues with my eyes that were addressed here as well. They really work with you to ensure you get good care for your eyes and more! I met with Dr. Stevens, and I highly recommend meeting with her. Her bedside manner is really thoughtful and caring and really takes time to get to understand your medical issues/history. AMBIANCE The interior is very clean and tidy. The bathroom is equally so. PARKING Ample parking spaces are available out in the lot in front of the office. read more

DO NOT come here, they made my appointment 3 hours before they opened and never came.

This place is outstanding, and the staff is friendly, competent and works hard for customer satisfaction... The staff goes above and beyond to help clients... read more

Definitely will be returning to Visual Health Doctors of Optometry - Fairfax for my glasses and eye exam needs! The doctor was friendly and eye exam went smoothly, but I especially want to commend the floor staff's help with choosing frames and figuring out my insurance coverage. They are incredibly patient and helpful--letting me try on multiple frames and choosing some they thought might work for me, too. I did not feel rushed at all. Also, they were mindful and suggested frames at different price points and checked to see if there were any additional discounts available as well. They also let me know that if I ever need my frames readjusted or nose pads replaced, that I'm welcome to come by and they're happy to do that for me. Great customer service! read more

Stay far away from the Fairfax location. The doctor is good and polite but the staff is DISHONEST and rude. They were unable to give me my RX after my visit because the printer broke. They promised to email it to me the next day. They didn't. Or the day after that. I sent them two messages requesting it. It was time-sensitive for me. When I called to ask them about my RX they rudely and abruptly LIED to me to get rid of me. She SHOUTED we cannot give your RX over the phone because this "violates Hippa." THIS IS A LIE. Under Hippa, you are allowed to give patients test results over the phone if you verify it is them. In fact, you may even leave them voice messages with test results if the patient has authorized. What's even more interesting is that they never even had me complete a Hippa form. They are liars and mean and lazy. There is no point in arguing with a liar so you just have to let them treat you like garbage for requesting what you paid for. One more thing - depending on who you are, they will give you different deals for their glasses. I heard them give a woman with the same insurance as me a deal that they did not offer me. They will RIP YOU OFF! The cheapest glasses frames they offer are $150 but ... you also have to pay for lens and the single focus (the most basic ever) lens for these glasses are an additional $180. Just order some nice ones online from a reputable shop and avoid this scam. Overall, I recommend you avoid this nightmare altogether. Go to a place where the staff is honest, and treats you with some level of humanity. Oh and where you can actually get the RX you paid for without being treated like trash. read more

I was due for eye exam so I went in after purchasing their deal on Groupon. My appointment was wonderful. Ms. Rosy and Doctor was too kind and very efficient. Definitely recommend calling ahead & scheduling an appointment, but my experience at Visual Health was superb. Definitely recommend! read more

I've been seen by the Doctors since 2009. They always take their time and recommend what's best for you. One thing I appreciate about Visual Health is their holistic approach to evaluating the patient healthcare. My overall health changed recently and Dr. Ashish asked several questions and even reviewed my bloodwork (I had visited my primary care physician that morning). He was meticulous in hIs evaluation of my vision and explained what types of conditions to flag if they occurred. If you look at check-in offers a bonus could be some free sunglasses. My wife also sees Visual Health and gets her glasses and contacts there. I've been a patient for ten years and appreciate the personal calls and texts to remind me of my annual vision check. I'll continue to have Visual Health as my vision healthcare provider. read more

This review is current as of July 19, 2021. This location is still as unprofessional, discourteous, revolving door of poorly trained individuals as the other negative reviews attest. It's always amazing to see establishment that need patrons in order to be successful, be so poor at customer service. I do not desire to be lied to by reception, spoken down to, or dealing with an a doctor that runs off after a 10 minute appointment. If you don't have time then stop booking late appointments. Going elsewhere. It's not that serious. read more

Visual Health Doctors of Optometry in the Northern Virginia (VHDO) area (Falls Church Location) treated me badly. My new glasses based on VHDO prescription caused my eyes a slight discomfort -- Like putting on someone else's glasses. All I wanted to do is have the doctor tweak my prescription so that my eyes wouldn't feel bad. At my first appointment to have this checked out, the office manager told me to give it more time (~week) so that my eyes get used to the new prescription. She also did validate that my new lenses did in fact match the new prescription. More time didn't work my eyes still felt uncomfortable. Second appointment also went badly. Same office manager told me that now she thinks it's because my eyes were not exactly lined up in the frames. She said it could be off a few millimeters. She said that's it, nothing we can do - Bye! VHDO has a 100% customer satisfaction statement mentioned several times on their General Practices and Exchange Policy hand out sheet. The language makes it very clear they stand behind that policy. But they don't. In fact, it's the exact opposite based on my simple experience with them. Can you imagine? What a simple fix, but instead they made a cardinal mistake - gave the customer the Shaft (middle finger)!!! read more

Really positive experience. I really liked the doctor as he seemed thorough and nice. Also they weren't pushy on the purchasing of frames or contacts and matched Groupon pricing ($102 with exam and contact lense exam). Also got my contacts the next day after Order. I would come back! read more

The doctor was nice..the front office people are some of the worst people I have interacted with. They nickel and dime you for every little thing and try to force odd extra fees that were never discussed. While I was waiting for my appointment I overheard a sales person trying to upsell a type of lens that the customer was clearly not interested in but had difficulty speaking English and turning it down. I got the Groupon for ~$70 and ended up paying close to $200 for a contacts consultation that didn't include contacts. It made no sense. I had to pay since my exam had happened and I didn't have a choice. I definitely won't be back and suggest you look elsewhere. read more

I had my first appointment here, but the doctor left when I was 5 minutes late even though they have a 15 minute grace period. I kept my appointment, they didn't. I won't be coming back. read more

Their website is broken so that you can schedule an appointment but the store never receives it, leaving you out in the cold. I came to this location thinking I had an appointment, having took hours off work to drive 10 miles one way, and was turned away. I was told to call next time I need an appointment. If your website is this broken, it needs to be turned off instead of causing all these problems. I won't be coming back, this location is the closest to home that takes my insurance and it's too far to risk another snafu. Incidentally, this was my second appointment with visual health. I was turned away at my first appointment at the falls church location because, unbeknownst to me, they didn't accept my insurance, not that the website ever tells you even after collecting your insurance details. read more

I had a bad experience at the Woodbridge location and needless to say, the Fairfax location swooped in and picked up the pieces. The receptionist was so great, very professional and Dr. Collins was ABSOLUTELY AMAZING!! He is one of the most thorough Optometrists that I have ever been to. Very pleasant and he explained everything along the way. Keep up the good work guys! read more

I came in looking for new glasses and I'm so pleased with the practice and overall experience. Maher the salesperson helped me find glasses that fit my face perfectly and I found him to be very knowledgeable and helpful. I recommend this practice to all my family and friends! read more

I came in without an appointment with a relative urgency and they were able to accommodate me immediately. They literally saved my life.

I have been coming to this doctors office for the last 3 years or so. Every time I've been in for an exam has been absolutely pleasant. The doctor is very knowledgeable and asks good questions to ensure your needs are met. The manager and staff are phenomenal! They go above and beyond to help their customers every single time. In whatever way that they can. They are patient, kind, and understanding. I recently broke my frames and they helped me to replace them! Trying out a new CL rx is usually a little overwhelming generally speaking, but they make the process very smooth! As far as during the pandemic due to COVID, when I broke my frames last month and wanted to come in to find a new one they asked that I call ahead so that they could ensure any frames that had been tried on prior to my visit were throughly sanitized. Love the customer service here and that's why I will continue to come back! read more

The doctor here is very informative, kind and caring. Staff is great for repairing broken glasses. The shop is easier to reach from my house as well being located on Fairfax Blvd. Got an eye exam for $59 and the best part is I got a free pair of lens on my Gucci frame. read more

Visual Health Doctors of Optometry - Eyewear & Opticians Near Me - Fairfax, Virginia

Great Doctor Horrible Staff and Administration --- They overcharged me and i have been the one following up with them over the past 6 months to receive my money back. Plan on reporting them to the better business bureau; read more

OK, I'm giving them a 4. The doctor is great and very informative but the staff is just careless. My glasses took 6 weeks to be ordered and arrive and each time I'd call I'd get a different story. Then, despite promising twice to get me a copy of my records so that I could give them to my primary care doctor, still no records. In fact, last time I was in they couldn't find the chart. They are very nice but hey folks, we can all get glasses on the Internet now, so service haw to be upgraded! read more

Such a great experience. My 4 year old son loved the doctor, who was very thorough. We needed a late appointment. No problem. We got here a few minutes early to do paperwork and were taken back right away. Very positive experience. read more

Visual Health Doctors of Optometry - Eyewear & Opticians Near Me - Fairfax, Virginia

I went here because my prescription was due and needed some contacts for active wear. The front staff was helpful and friendly and Dr. John Du was very professional and friendly during the exam. He covered all of his basis and even recommended a better pair of contacts for my style of wear. Since I only use my contacts occasionally and my eyes tend to dry out more, he helped me find a great set of new contacts that I am in love with. I would recommend the services here to anyone looking to get professional, knowledgeable, and friendly eye exams done. Thanks Dr. John! read more

Do yourself a favor and find a different eye dr location. Horrible service. The doctor is actually extremely nice but the service employees are terrible and rude. I wish I never spent $400 on contacts that were insanely overpriced. Awful. read more

Our visit at the visual Health was wonderful. The staff was extremely helpful. Mr. Maher was knowledgeable in explaining the process and helpful. He went out of his way to make sure we maximized the benefits of our visits there. My family and I walked out feeling fully attended to. read more

I visited Visual Health Doctors of Optometry because I had frequent headaches and was wondering if I needed glasses. Dr. Chittwal listened to me carefully and asked questions to know more. I was new to wearing glasses and Dr. Chittwal made sure he explained all the tests being done. THE REASON I GIVE THEM AN A-OK IS THE STAFF: I ordered my prescription glasses from here and since I was in a hurry when picking them up I did not notice that I was not provided any details about my prescription along with the glasses. I called in later to ask about the same and the lady told me my prescription over the phone, confusing the corrections needed on the left and right eye twice. I finally confirmed the prescription a third time and kept it with me. According to Consumer Rights an optometrist must provide you with details of your prescription, whether or not you ask for them- This is done in the best interests of the patient, so that if they damage/ lose their glasses they can easily get new ones anytime, anywhere. I see this as an issue specially since I am a first timer. Hope they take this into notice. UPDATE: I called them again to ask about the warranty on frame and lens (I am a total newbie!) , the guy on the phone said that he can email me my prescription and warranty details. So that helps a lot. read more

I was very impressed by how accommodating this office was to me. I had some financial issues and they made every effort to work with me. I highly recommend this doctor! Debbi, Fairfax read more

I came here because I saw the groupon deal for an eye exam at $49 and $225 credit for glasses. It seemed like a pretty good deal and there were postive reviews for the doctor so I decided to give it a try. I had also planned to take the rest of my family here if my experience had been okay. For those wondering the $225 credit can only be used towards glasses not contact lenses and it only works if you purchase BOTH lens and frame there. My first impression was that this place was relatively new and clean. I made an appointment and came in early 10 minutes out of habit, to fill out the paperwork, but I ended up waiting for more than 30 minutes past my appointment time because the doctor didn't arrive yet. However, the doctor was very kind and took the time to explain certain terminology to me and answered my questions patiently. But I thought the exam was done a bit too quick. The main problem with my visit was during the pre screening process. The machines here appeared a bit outdated in my opinion. The lady who took my retina picture and eye pressure was highly unprofessional and extremely lazy. She did my pre screening in the dark, which seemed very odd to me. I've been to countless places and that was the never case. She was very rude and gave me an attitude because I was blinking a lot. Furthermore, she hit my nose when adjusting the machine, probably because she could not see, since the lights were off. When I mentioned it, she quickly dismissed me. Not to mention she made some rude comments about my personal choice to purchase my eyewear in another place instead of where I got my prescription. After this traumatic experience, I'm afraid I won't be returning here anytime soon even though the doctor seemed okay. read more

Called at 11am to make an appointment and was told I could have 12pm. When I arrived, they had prioritized three walk ins before me and told me I had to wait at least 20 minutes. If you are time pressed - go elsewhere read more

Doctor is great, but sales, not so much. We were given price of a new pair of transition glasses for $150 and then was told the manager can't do that price and it should be $200. I don't want to get the poor sales kid in trouble, so we just ended up getting regular glasses instead. I was going to go back for contact lenses exam, but after what happened, forget it. I will be going to another place or another visual health optometrist branch at least. I would recommend the doctor, but never buy glasses there or purchase anything else. There is a reason why the other branches are rated higher than this one... I wIshed I checked the rating before going. read more

I purchased a groupon for an eye exam and a pair fo glasses. I purchased a designer pair so i still end up paying $250 but that was my choice. What bums me out is they didnt have that much selection of designer eye wear and the doctor seems like he's in a hurry. I mean I was in the exam room for not even 15 mins. The customer service is unhelpful and does not have that "customer service" vibe. I guess i will come back only if i have the groupon. read more

I bought a Groupon for an eyeglasses exam and money toward new glasses. I had such a wonderful experience at Visual Health, from the moment I walked in the door until I left. The customer service is fantastic--the staff are friendly and helpful. Dr. Chhitwal was knowledgeable, kind, and seemed genuinely concerned about my eye health and teaching me how to improve my eyesight. I will absolutely be back to Visual Health for all future eye exams. read more

Horrible experience, overpriced contact eye exam, even with yelp coupon my contact eye exam was more expensive than the avg place charging normal price. They ordered the wrong contacts and were trying to give me cheaper contacts than what I had paid for. Took two weeks before my right contacts came in. On top of that they use your cell phone number to send you spam texts reminding you to come back. Never again... read more

I got the appointment last week to get the eye exam and a glasses, the price is ridiculously and unreasonably high. How come a normal nameless frame with a regular lenses come up to $500? But that's fine as my brother needs the glasses right away. The doctor in general is not bad. But the service is terrible, unprofessional. The lady names Sami or Shami (as being told) is very rude, impolite and not professional at all. How come they can let such a very unmannerly person to be a receptionist? When I call to check if my glasses is available to be picked up, she answered with attitude, curtly. She did not even say hello or ask full questions. She just like "name", "date of birth"? very unprofessional. Will not ever to such a over price with bad, unmannerly service place like that read more

Beware of this place. I came here for a vision exam. Not only did they not get my prescription correct after 2 exams , They claimed they would change my lenses to " old prescription " and didn't do it. I will never return here again. This is after $500 plus later. read more

Dr. Ashish is great! Quickly, thorough and very friendly. I've been coming to see him for a couple years for my contacts. I used a yelp deal and the transaction was very smooth. They always have my contacts in stock and they are a great price. I highly recommend! AND Dr. Ashish is a fellow WAHOO!! read more

I have patronized this business for about a decade now and have had the displeasure of requiring some outside consults for eyes due to various problems. So there is cross-checking going on. I have had nothing but fantastic experiences with Dr. Chhitwal. Over the years he has dispensed a number of tips and good to knows/cautions in regards to proper eye care and health. His prescription measurements and health evaluations have been consistent with several other providers in the area. His staff are sent to classes/training and have done a great job with helping during the frame/lens selection process. The frame/lens combination I am on now is amazing in clarity, fit, and looks. Additionally, when there have been issues with lab workmanship/drills/alignment etc. or communication they have made it right even at considerable expense to themselves. Although I have to drive some distance/time to use them now, as you can read I consider it a wise decision to maintain this business relationship. The trust I have placed in this vendor has been repaid several times. read more

Once again I'm so thrilled with my service at Visual Health in Fairfax. My MK frames broke and I called and spoke to Esha (nicest person there) she was very friendly and accommodating. Checked to see if they had another frame like it in stock and is going to try to fix it for me. I didn't even buy these frames from them but they said they could probably price match. For MK frames that's a win! This is my optometrist for as long as I'm in the area! Love them! read more

This was my first time coming here and I decided to use the Groupon for a contact eye exam. Very good customer service and the optometrist takes time to answer all of your questions. read more

Hi i have been here for contacts exam and i have taken the 99$ promotion( tells us free 6 months supply of contacts and free check up). i have a good experience on the very first time when i visited the doctor and the staff. After 5 months i felt like my contacts are stuck in the eye , so i have taken appointment with the doctor right away from my office. The front desk lady said i have to pay for this visit but i told her i have taken the promotion which includes the free check up until 6 months.Then she keep on saying that i have to pay for the visit. Since am not in the mood to argue with her i ended up paying 50$ for that and consult the doctor. So please kindly say the exact coverage about the promotions you give for other patients read more