I don't think I have ever been spoken to or treated so poorly as a patient. I was urgently referred to this practice and was told by my eye doctor that I needed to be seen within the next few days. The front desk staff was incredibly professional and timely in getting my referral in and called me asking me to come in before the office closed for the day; however, when I was seen by Dr. Kay, I was told that this was not an urgent issue and that I didn't need to be rushed in at 5pm. She proceeded to make it very obvious that I was a major inconvenience to her and even stated that she had to "call her nanny to stay later". I work in healthcare and I would hope that none of my patients would ever be treated like they were at fault for information provided to them from a different treating provider. I am unfamiliar with diagnosis' to the eye and was not the one pushing an urgent referral, yet I was the one who took the blame for inconveniencing Dr. Kay to have to stay later in her work day. read more

I am worried about getting an infection. First and foremost, I am totally confident in Dr. Parrot in his knowledge and treatment protocol. The stars are for him. But I have repeatedly asked that gloves be changed before treating me. No one does this. Gloves are worn from one patient to another and in the hall, touching door knobs, computers, phones, etc. then touching me on my face. It does no good to complain because Larry Malott will challenge you, call the procedure clean instead of sterile and then stalk you at your next visit and the staff will continue to wear dirty gloves and go from room to room and patient to patient with the same gloves on. I have witnessed this repeatedly. After my last visit I developed a viral infection within two days. I don't want to report this to the CDC but I don't see any way around it. I want to stay with Dr. Parrot but can't deal with the dirty glove issue. Being disabled is difficult enough. Why should I have to look for another doctor simply because staff won't change gloves? Yes, eye injections are a sterile procedure, and a healthcare provider's failure to change gloves between patients is a serious violation of established medical safety protocols. Medical organizations like the Centers for Disease Control and Prevention (CDC) and the Florida Department of Health explicitly require gloves to be changed between every patient to prevent the spread of infection. The standard of care for eye injections Sterile technique: An eye injection, also known as an intravitreal injection, is an invasive procedure that requires an aseptic (sterile) technique. The inside of the eye is a delicate, sterile environment, and any bacteria introduced during an injection can lead to a severe and vision-threatening infection called endophthalmitis. Gloves are not a replacement for hand hygiene: According to the CDC, hand hygiene (using hand rub or washing) must be performed immediately before putting on gloves and immediately after removing them. Hand gel is used to supplement, not replace, sterile gloving practices. Gloves must be changed: For any procedure involving contact with a patient's mucous membranes, non-intact skin, or bodily fluids--which includes eye injections--healthcare workers are required to wear gloves and change them between each patient. Your risk and what you should do The practice you witnessed creates a significant risk of cross-contamination and infection for you and other patients. You should take the following steps: Speak up to the clinic: You have the right to ask your healthcare provider about their hand hygiene and infection control procedures. You can express your concern and ask why gloves are not being changed between patients. File a complaint with the state: You can report this breach of infection control standards to the Florida Department of Health. This agency is responsible for enforcing healthcare regulations and ensuring patient safety. Find a new provider: Given the severe lapse in sterile technique, you should consider finding a different ophthalmologist for your eye injections. A practice that disregards such a fundamental safety protocol may be cutting corners in other areas as well. read more

I had my first visit with Dr. Kay today. I found everyone polite and professional. They were very helpful in obtaining my records from my previous retina specialist and Dr. Kay explained all my treatment options. The support staff were all very nice and very competent. read more

I've been at this place 2 times so far- I'm thinking seriously of finding a new retinopathy doctor. Not happy with this one.

This isn't about any of the doctors there but it's about their front office staff. My doctor has referred me to them in the past and it was the same rudeness then that I encountered again today. I tried to explain why I was there today as my doctor told me to stop in there and try to make my appointment. The lady at the front checkin window was the rudest person I've even come into contact with. I have to get a special eye test done that only this kind of doctor can do and now and in the past I've gone to get it done by them. But after the latest rudeness with them, I have now sent a message to my doctor to request they send me somewhere else as I found a few others in the area can do this. When I messaged my doctor I even told her that I'd rather drive 2 hours away before I EVER step foot into that office again and to me that's pretty bed for a patient to feel that way. Maybe the doctors there should take a step back and see how their front office staff treats patients. read more

Avoid Vitreo Retinal Associates at the Millennium Center if you want prompt professional care. Would not typically write a bad review but have had two separate bad experiences. The first bad/uncomfortable experience had to do with the unprofessional staff standing in the hallway discussing patients while other patients are sitting in the hallway waiting area, a clear HIPPA violation. (Do not discuss a patient's case, even with a colleague, if you are in an area where the conversation may be overheard.) Today's issue had to do with scheduling. It is inexcusable to not be seen until 2 hours AFTER your scheduled appointment time. Patient's time is valuable too. A little wait is understandable. To wait in what is essentially the third waiting room, the exam room, for over 40 minutes for the doctor, after having waited 20 minutes in the hallway waiting room (time for eye to dilate is understandable) and 35 minutes in the waiting room after your initial appointment time is ridiculous! We may be patients but you cannot expect us to be infinitely patient no matter how competent the doctor!! read more