Two years ago my husband reserved a new Ford Bronco directly with Ford. We were assigned the nearest Ford Dealership to our house, Viva Ford. A few months ago my husband went in to chose the final features for the Bronco and they gave him a print out of the price which matched what he had reserved a few years ago. This Saturday they called him to tell him it was in and then gave him the new price which was $10,000 higher. It was described as dealer markup. When we spoke to the GM he stated that they used to have 400 cars and now only have 22 so they have to charge the mark up. I don't understand how that justifies that increase. This should have been disclosed a few months ago. An article on the internet stated that dealerships should be charging $500 but some are taking advantage of consumers. read more

DO NOT bring your vehicles here. DO NOT buy a vehicle here.DO NOT do any sort of business with this dealership. In March of 2022 my mother took in her 2019 Ford Fusion to be serviced due to some issues she was coming across. They informed her they would take a look at it and let me know what was wrong and she would have it back in 2 weeks. They also were not able to get me into a loaner due to shortage issues they were having so my mom was having to get rides back and forth to work. After about 3 weeks of being there she kept getting text after text from different associates asking her if she would like to trade her vehicle and already making her offers. She then agreed to these offers and we began a search for a new car, not to mention they were giving us these numbers without them even taking a look at my vehicle or figuring out what was wrong. Once they were FINALLY able to figure out what the issue with the vehicle was I received a call that the offer was no longer valid because of the issues my car had , even though they were so adamant about calling and texting for days trying to get me to sell the car. Throughout this process Multiple service people could never give me an answer as to what was going on with my vehicle or could give be any type of information! They also would lie to me and tell me that would contact me and call me back which never happened. I had to constantly call to get an update Even though I knew that none of these people had a clue! After about a month and a half I then asked for a loaner vehicle and they finally were able to get my one at the end of May 2022 . About after 2 weeks with the loaner it began to leak transmission oil. Which is not a Shocker! My mother then had to take time off of work to take this loaner in , they then gave her ANOTHER loaner. This loaner came with no gas , no car wash , and to us it seemed like the last person who had it dropped it off and they passed it right onto my mom. At this point we had no words and the dealership then let my mom know her vehicle would be ready that next Friday. Next Friday comes along and my moms car is in fact NOT READY. Finally It's June 2022 and my mother gets her car back , when she begins driving it home she sees that the issue the car had before is STILL present they had her car for 4 months and absolutely nothing was fixed !! Today on 6/21/22 my mom decided to run a couple of errands in her vehicle and when she gets back into her car it will not start. My vehicle came back with even more problems and my battery Drained because they probably had the vehicle sitting there for days! So as I'm writing this review my mothers car is still in the parking lot of a dollar general while we wait for her to get out of work so we can go pick it up. Now no one from Viva ford will answer, no one knows who's in charge, no one has any answers for us, BUT when they wanted to buy my mom's vehicle the calls wouldn't stop coming in and everyone would reach back out to us. I have now learned my lesson and will never ever ever step foot in that dealership again and I don't recommend anyone else to purchase anything from them learn from my mistake. This is already the second vehicle I have purchased from Viva ford. Both vehicles have been brand new which I bought to avoid any issues! And of course these Brand New Ford Vehicles and the service from this dealership have given me nothing but problems and issues! Do not trust this dealership and do not trust the service and sales department. They are not trust worthy and are unreliable. read more

Worst experience with the parts representative today. I called asked for a part and he placed me on hold while i was telling him what part i needed. Once he decided to pick up my call and listen he looked up my part, told me they dont make it anymore and hung up. Unbelievable, never in my 20yrs of ordering parts from ford have i encountered this type of service. Shame on you ford. read more

This place has the worst customer service I've ever experienced. Kept me on hold 3 different occasions for over 15 minutes trying to set up an oil change. (Which is included in my contract) I've left messages with call back numbers and no response. Don't waste your time there, visit Casa or Shamaley Ford. read more

I would give zero stars if I could. I brought my Ford in for a blower motor issue. After paying $150 for a diagnostic fee, I was quoted $850 dollars for repair. A quick Google search shows that the blower motor for my vehicle costs around $50. Since I'm not a mechanic, I decided to call several reputable auto shops in the area. I was quoted around $200 for parts and labor. This Ford dealership suggested the labor would take 2.5 hours. However, all of the other auto shops in the area stated it would be around half an hour of work. This dealership also stated I needed a coolant exchange and an air filter replacement- both of which were done three months ago. Last time I checked, air filters in cars need changed about once a year (depending on mileage). This dealership is an absolute scam and I am disgusted by the service here. Out of all the places to bring my car, I thought that the Ford repair center would be better equipped to service my FORD. Save your money and take your vehicle elsewhere. read more

Worse experience ever. They never answer the phone or return your calls. I had a horrible experience when purchasing my car and now that I needed the service department even worse. Don't buy from this dealership, just read the reviews on fb, they're a nightmare to work with. read more

WARNING - Dishonest They are set up to pay their auto service intake managers to upsell you false needs that are unnecessary...,I have an auto care background and take the very best care of my cars. I just moved here and needed a switch/relay replaced and they "found" $3200.00 of "VISIBLY SITED" issues with my immaculately cared for car.........and charged me $140 for the "inspection. I luckily found J&S auto down the street. They fully went over the car for free...they said the car was in perfect shape and very well maintained and roadworthy.....they did the repairs for under $300 read more

Absolutely terrible service department. Let me start off by saying this is the first review I have EVER written, but my experience was so bad I feel I must. This past March I was visiting family in El Paso when I suddenly began having engine problems. Being that my truck is still covered by a Ford ESP I took it to the closest Ford house, which happened to be Viva. Since my mileage was getting close to the end of the warranty I went ahead and gave them a list of a few other things that I wanted to have repaired. One of which was a very expensive power fold side view mirror. Approximately three hours after dropping it off I received a phone call to inform me none of the repairs were covered by the warranty. I explained to them that it clearly states on the ESP website that they are all listed, but their reply was they can only enter part numbers into a system and if they come back denied there is nothing else they can do. Reluctantly, I paid over $500 for the one repair that would allow me to drive home. Upon picking it up I spoke to the service manager about warranty coverage, and the terrible customer service. He informed me he would research it and call me when he figured something out. Of course, I never heard back. Fast forward to today. I am back in my home city, and decide I need to get to the bottom of what is going on so I stopped by my local Ford house. After looking over the paperwork that I received at viva it clearly shows that every repair I had requested was clearly covered under warranty, including the $500 repair that I already paid cash for. Now no Ford house in my area can get me in to do the repair until after my ESP has expired. So unless I can get something else figured out I am now on the hook for several thousand in repairs that I should never have had to pay for. read more

We were under priced on our trade-in. Disrespectful Sales Manager! Very rude individuals! I will never conduct business with them again.

The first time, (about a year and a half ago?) I bought a 2014 explorer. Had the car picked out by 9:30 and told them what I was willing to pay...they wasted my time till 2:45. Then was supposed to get a free oil change and had to argue 30 minutes to get that. 2nd time-booked an oil change and camera repair on a Saturday and AFTER I pick up my car, they tell me the camera guy doesn't work Saturday. Ok... then don't book me for that kind of maintenance on a Saturday!!! Too easy! 3rd time-They blew out my back up sensors in the wash bay then tried to say it was like that when I dropped it off... they found the sensors in their wash bay. Fast forward a year or so and I pick out my car (half hour before opening) and Kyle has me out the door at a price close to what I asked for in an HOUR! Just had my first oil change and not only were there no issues, but everyone was polite! Took my explorer in to have the back up camera (that is still broke because i was truly fed up with this place) looked at and the battery replaced and I had no issues. Parts are on order so we'll see! I'm much happier these last two times than I was the first several so I'd say if you haven't been in a while, give them another chance. Came in 11/30/17 for state inspection, oil change, and tire rotation. When I drove off the car felt and sounded way off. Turned around-very slooowly, and went back. Found multiple loose lug nuts and a missing lug nut on my right front tire. But -the tv reception in your service waiting room is still awful. read more

We are super grateful for Pedro and the Viva Ford team for working with us to find the perfect deal that fit our financial state and went above and beyond after the banks had given much hassle. Recommend Pedro and the team to all of my friends and co workers, 10/10 stand up guy. read more

I have a Ford F-350 pick up and my check coolant system additive light came on, it's a light that comes on every 5000 miles to remind you to check the chemical density of your coolant it's a 5 minute check, I took my truck here and the maintenance clerk said they needed to charge me $189 to do a diagnostic check, I tried to explainers a routine maintenance check he insisted he wanted to charge me that diagnostic fee, so I left, they may be fine on everything else but be aware of them and what they want to charge you. read more

Horrible customer service!!! They drag their feet as much as possible not to give a refund back! They never follow up with their customer. Excuses everytime! read more

Worst service ever. Oscar Avila was my Service advisor and he lied and said they did the work was complete which was not and then he lied and said he tried to call me to get approval for the work. When I offered to show him my call history he admitted that he forgot to call me. My vehicle was there for almost 8 hours for an oil change, to fix the tire pressure sensor light in my dash, and the key fob which stopped working. The only thing that was complete was the oil change and to be honest I probably need to go check to oil to see if it was actually changed. Oscar also attempted to over charge me and when I confronted him he appoligized and took the $20 off that he was attempting to overcharge me. Do not bring your vehicle to this dealership. What kind of dealer tells your we aren't sure what is wrong but still charges you and sends you home with a broke vehicle with no answers? Furthermore, when I posted a negative review to google reviews I received a response from supposedly the owner who said to call a number to resolve this issue and the number was to the same person who scheduled my appt and did not have any answers. When I asked to speak to a supervisor I was informed that there was none available but the first one available would call me but I never received a call. read more

http://www.bbb.org/elpaso/business-reviews/auto-dealers-new-cars/viva-ford-in-el-paso-tx-93080055 Over 4 hrs spent trying to negotiate a deal on an Escape. Finally we Agree on a price inclusive of tax title fees etc. Get to finance to sign paperwork and put 5gs down. Contract DID NOT INCLUDE the out the door price we spent hours negotiating AND 2500$ "Service" contract. My total price out the door was supposed to 16gs TOTAL THEIR PRICE ON THE CONTRACT 21gs. Just handing them a free 5gs? Walked out, never again. SCAM, TRICK, LIE, BS BS BS. Now I have an other hard hit on my credit and 4-5 hours wasted. read more

Went to Viva for a TSI and it was a pretty quick in and out. Thats a good thing because the service waiting room is small and not vert comfortable. The team was friendly and professional. The service area is entered through a high portico that leads back to the vehicle storage area. I am used to service advisors having desks at the entry but the set up here us different. They are all inside which is awkward if its your first visit. I drove through to the back lot searching for someone to greet me. Finally a lot attendant had pity on this lost idiot and led me to the right place. After that it was smooth sailing. Theres not much you can review about a simple state inspection but the process was good enough to earn my next visit for real service. read more

Viva Ford - Service waiting room - Car Dealers Near Me - El Paso, Texas

Stay away from this shady place! Don't waste your time with these people. They tried to screw me over with add ons that I didn't want but was told it wasn't an option. Plus they inflated costs without telling me on the selling price. I'm glad I didn't get stuck with this car. I filled a claim with the CCC. read more

I'd give this place 0 stars if I could. Don't bother making an appointment. I did, was told it would be 2 hours. What a waste of a drive and of my time. read more

Awesome service!!! Thank you JB for being so attentive and thorough. We were on a serious road trip, left Northern California in our overly packed escape. Reached Arizona and the "oil change required" light popped up! Found the first ford dealership and so glad we did. Superb customer service all around and Jesus B. made our day. Love the link with updates-super user friendly and it provides the cost of additional services. Loved it read more

BAD service. I took my motorhome for oil change and Texas inspection and they returned it with the wipers, fog lights and AC not working. They probably blew a fused or worst they damaged the harness :-( Of course they did not want to fess up to it so they sent me home with a broken motorhome. BAD mechanics and service rep. DON'T GO THERE they will rip you off or worst they will damage your vehicle. read more

ALLEGED AUTO DEALER FRAUD/BAIT AND SWITCH: Beware of this very unprofessional and potentially illegal practice it appears that the Viva Ford sales staff is using. Visited Viva Ford from Las Cruces on 24 July 2018 to purchase a new Ford F100. I knew exactly what I wanted, and was told via phone the previous day by the internet sales manager that they had three vehicles currently on the lot that matched the specifications I had provided them. When I arrived there were absolutely no vehicles that matched what I needed, but "salesman" Manny agreed to find one and move it to Viva Ford within a couple days. He proceeded to find one on the computer, provided me the PDF of the actual sticker, and then we went back and forth and agreed in WRITING to a final sales price of $57,000 + TTL. Subsequent to finalizing this "negotiation," I sat down to complete the actual sales contract. After I completed everything Manny said he required (over an hour), he proceeded to announce that the truck had been sold. Then he proceed to say he had another one just like it for $3000 more because of a "technology package".. Before declining this, I asked him if the dealership would be covering this additional cost due to his error and he responded no, that it would be a cost to me. At no point was there an apology, rather Manny just sat there seemingly like the whole situation was premeditated, after having wasted 2.5 hours of my time. I told him I considered what he did to be bait and switch. He just shrugged and said nothing. Sure smells of bait and switch to us and have the photographic documention to support it. Wondering what Ford corporate is going to think of Viva's sales practice??? read more

I've owned several Ford's. Purchased in multiple states. This is has been the worst dealer I've ever dealt with! Poor customer service. Unresponsive. Waste of time. read more

Watch the sale tactics at this place, you've been warned!! Tried buying a used f250 and negotiations were going good, then we went idle for about 2 hours. I kept asking the sales representative what was the issue. He said they were still pending approval (I was already approved by another dealership for 18k more than what this one was worth, so it shouldn't have been an issue). Then I see the truck that we were dealing on the board with a different last name, when I asked they said that they had been dealing the truck with the other party but that I came first, and that if I wanted it that it was was mine, yet the other party's name was on the board. All this time they were playing both of us to see which deal made more sense for them. We ended up leaving and not continue playing their game, what bothered me the most is that we were stuck there all day "supposedly waiting for approval". Please, please stay away from this place. Their not honest. read more

I am not sure if I like this place or not. I bought a brand new car here and love the car and have had no problems with it, but that is to be expected with a brand new car. The sales center is a little uncomfortable while you are waiting around. There is nothing to do besides watch their broken TV that "sometimes" works. I also was a little upset because I am always prepared when buying a car and I had my own financing. This did not stop Viva Ford from running my credit with several lenders 9 times, yes NINE TIMES! without my consent. They claimed they could get me a better deal, but 9 times really? While I was sitting there my phone was giving me instant alerts to the credit hits and I pretty much had the most public display of a b#%% fit that was possible. Needless to say the finance manager calmed me down with some free oil changes for a year (remember this part), and his sincere apologies for the miscommunication, because he noticed I did not sign the form for more than one lender. Only the one I already had secured. So fast forward to bringing the car back the next day, they were giving us our floor mats and other accessories and they do a final detail on it and the guy detailing it has a pen in his back pocket and it burst all over the seat and he didn't even notice. We had to tell him as he was getting out of the car. So after a few hours of hem trying to get the pen mark out they finally got it. We get all the way home and I'm checking out the window sticker for the vehicle and realize there are some accessories that they did not give us. I called the salesman and of course he's no where to be found. We had to drive up there to show someone our window sticker and show that we did not get the other accessories and the "delivery" team knew we didn't get them so an order had to place a special order for the accessories. This makes me wonder how many people don't realize they are supposed to get these accessories with their vehicles and don't even get them. So a few months go by and it's time for an oil change, remember that free oil change? Well I take he car in and of course no one knows who that finance manager is or who I am talking about. The service department still honored the commitment, because they remembered the name of the finance manager and said he no longer works there and neither did my salesman. The service department is the best part of Viva Ford. I have had other things I needed serviced and they were great, even had a loaner car lined right up for me for a warranty job that took two days. The service writers even helped me get my junk out of my car into the loaner car and always kept me posted on the status of my car. Even waiting in the service center is not bad, they have okay coffee and the TV works. So if you're still reading, the bottom line is I would definitely not buy another car from here, but I would still get my car serviced here. read more

Really great experience at this place. Check engine warning light came on after a 1200 trip. Being away from my trusted repair shop I had no other option than get to the nearest place to get my car fix. They didn't just fix my car but they did it on the promised time. Very friendly staff and knowable techs. Thanks Robert for your help and for recommending the best place to eat in town. read more

I called multiple times to make an appointment to get the "Service Department" (???) on Redd Rd., El Paso TX to take care of a recall issue. There is never a "service associate" available, and no one there has called back in response to messages left. I bought my Escape there several years ago, and have NEVER had a good experience with their so-called "Service Department", but this is the worst yet. I'm starting to think about getting a new vehicle, but will NOT be shopping here. read more

I brought in my 2015 Ford Edge for some normal service and wow I was impressed! JB was my maintenance manager. He kept me informed and I was in and out in less than an hour. I never write reviews, but I felt I needed to because it was just that good. I was the first one in line at 6:40 am because I wanted to get in fast, but I didn't think it would be that fast! Great job Viva, I will be coming back for sure! read more

Viva FORD Management and Sales staff needs to improve in the areas of professionalism and integrity. After placing a complaint with Consumer Affairs and Viva Ford website, I received a message to call the N. Desert BLVD and speak with Management. I spoke with Xavier, sales manager on November 7th. Xavier said we'd receive a "call back from General Manager, Junior Soto" and yet 3 days later, we've NOT received a response from the General Manager. BELOW is the HORRIBLE experience we had with Viva Ford on N. Desert BLVD.... While shopping for a vehicle at Viva Ford North Desert Blvd, El Paso TX, I experienced a total lack of integrity by a salesman and management. The salesman, "Wisdom", I corresponded with was nice at first as we discussed my purchasing a used vehicle. The vehicle had a knocking noise in the rear but the salesman said the shop mechanics would find out what it was and let me know. I then agreed to purchase the vehicle for $11K contingent on the noise being fixed. They wrote up the deal with all the costs. I explained I would be out of town for a week and wanted to put money down to lock in the sale. The salesman said management would not allow me to put money down on the vehicle until they fixed the noise, but assured me the "vehicle is yours" and that they would keep it off the sales lot. After continuing to refuse to take a down payment they would only allow me to take picture of the write up, all while assuring me they would not sell the vehicle and that we had a deal. During the week that I was out of town the salesman called to let me know the noise was fixed. I asked him how much I could put down on the vehicle, to which he responded he had to ask his manager, but would call me back. After two days went by with no return call, I called the salesman with no answer so I left a voicemail asking him to return my call. He never returned this call either. After returning to town I went directly to the dealership from the plane to pick up the vehicle. The salesman informed me that he was called out of town for a "family emergency" and the vehicle was sold. I responded with we had a deal written on paper and that he assured me the vehicle was mine and no longer on the sales lot! The salesman said some other buyer paid $13K ($2K more than my deal) so they sold the vehicle. Then the salesman had the nerve to say, "well I have other vehicles available". This location obviously deceived me and is more interested in making money than being honest with their customers. I called the number listed in the reply from Viva Ford as requested. This first time I called I explained that a number was posted to call as the result of my customer review and that I was not sure to whom I needed to speak. The Viva Ford representative didn't seem to know who I should speak with either. So maybe when you supply a number to call you should supply a name or title of a person to speak with. I then asked to speak to the Sales Manager and was switched to a voicemail. Later on that day I called the number again and explained the situation to another representative who switched me to a person claiming to be a manager. I asked him if he was the Sales Manager and he responded he was a manager in sales but not the General Manager (GM) Sales Manager and that the GM was not available. He offered to have the GM call me back but wanted to know if he could provided assistance. I explained the deceptive actions by the salesman, who also claimed to be a manager. This "manager" initially tried to justify the sale of the vehicle because there was no down payment (which the salesman told me I could not make) and that the signed Purchase Agreement, which they drafted and I signed, was not a contract. He expressed his overal concern the salesman gave me the impression the vehicle was mine, said he would speak to the GM, and the GM would give me a call back by the end of the day to see how the dealership could make the situation right. Guess what? No Call Back! read more

Worst service in the business. We have bought 5 cars from this place but never again. A simple 1 day service turned into 5 days with the weekend. Rosy, our service rep, leaves early without returning calls, leaving us without a car for days. No updates, horrible service. Will NOT buy from or recommend to anyone again. read more

The service dept...not the best service. Poor communication, did not notify me about much...had to keep calling to get updates. When asked the tech about why a certain item was not fixed I got a shifty answer,,,he didn't know the answer,,,just defended the situation and seemed to hope I would accept it. Never got a clear answer on anything. Hey, but they cleaned my car,,,so two stars! read more

If you want good professional service, this is definitely not the place! Their sales tactic is showing one price on their internet site, but not able to offer that when you go in and try to buy. It's sad that Mr. Dick (who owns a family of Viva dealerships locally) would stoop to such a low level of professionalism from his staff. They also try to hide the price from you and bait you to monthly payments. Their stupid enough to believe you don't see their trying to get full price for their vehicle. Not a good choice if your shopping for a Ford. I won't be going back! Watch out for their bad dogs!! read more

Bought a brand new truck from them in 2016 with an extended service contract which I now need to use. Called them (Sales, Finance, Service) for almost two weeks now and I get hung up on, transferred, wrong information, and no one knows anything. (I don't live close enough to just go in either) WORST CUSTOMER SERVICE EVER!!! read more

Stay Away! I have had the worst experience with this Ford dealership! I attempted to purchase a brand new 2018 Ford F-150 and trade in my 2015. The "brand new truck" was damaged upon delivery... scratches, dents etc ... Nothing but headache, misinformation and NO COMMUNICATION or FOLLOW Up. I have yet to have my issues resolved! read more

I called the service department this morning to verify that I could bring my car in for an oil change and wait for it. The service rep assured me that it would only take 45 min or so. I came in at 10am. It's now 11:55am. About 20 min ago, they told me it was just being pulled in. I was appalled and told them that I would have gone elsewhere had I known it would take so long. About 10min ago, I saw them really bringing my car in for service through the back window of the waiting area. That's dishonesty and an integrity issue. I'm told they changed out the entire employee staff here a couple months ago. Perhaps they should have left them. There was a guy here named Gilbert that took care of us before. He's gone. These new employees didn't seem to care about my frustration. Not even an apology. He just walked away and sat down at his computer. read more

Alberto helped me today to look into the car I need. He was very helpful and kind. He is a good salesman and has A LOT of knowledge about cars I like! read more

Worst dealer ever , very unprofessional. They lie. And even after they made a mistake they still won't admit. Won't ever come here again and will not recommend anyone else to come here. read more

Viva ford is not like it used to be when I first bought my car. Staff was awesome. As years passed and I continued to take my car for an oil change, staff started getting worse and worse. It's sad to say the guys helping you don't know what they are doing and the manager there is a jerk! He doesn't even acknowledge you when you have an issue. Every time I go in for an oil change I get there at 8am and they don't call me back until 4pm!!!!! For an oil change!!!!!! Sometimes they call me back at that time just to tell me to come pick up my car because they didn't have "time" to get to my car. They have the worst customer service ever!!!!! My friend referred me to Casa Ford, where Craig took good care of me. The customer service is awesome and fast! These guys know what they are doing. So guys. Don't go to viva ford!!! Go to Casa ford and see Craig. Promise you will not regret it!!!! read more

Viva Ford service department said I needed two front struts for my Ford Explorer and that it needed to be done quickly. They wanted to charge me over $800. I took it to two mechanics and both of them said there was nothing wrong my struts. If Viva Ford says you need something, get a second opinion. The reason I took my car to Viva Ford because there was a recall on it. Otherwise, I'd never set foot in a dealership to fix my vehicles. read more

This is the most AWFUL place you could go in El Paso to 1) buy a vehicle AND 2) to get ANY repairs done. The person that I was stuck with because everyone else was out to lunch, was disrespectful, degrading, and rude!!! I am not sure how ANY insurance company can endorse this place for ANYTHING!!! I will NEVER go back read more

After 3 minutes in the service center body shop, I couldn't stand the thought of spending another second there much less any money or time on a repair. Rude, abrupt, condescending. I couldn't get out fast enough. read more