Great experience at the Williamsburg Apple Store. The place was busy, but everything felt organized…read moreand professional. Taylor helped me out and did an excellent job. He was patient, knowledgeable, and took the time to explain everything clearly without rushing. He made sure my issue was fully resolved before I left, which I really appreciated. Customer service like that makes a difference. Highly recommend this location. -- Gabriel Evans

so my ipad had issues with charging, no matter what USB C i had used i couldnt get my ipad to power…read moreon. Apple was cool enough to give me a brand new replacement ipad free of charge. I was so greartful that they did that for me.

Super helpful patient and clear. Went above and beyond. When the screen they fixed stopped working…read morethey honored the warranty and fixed it. Thanks Juan!

Cracked my iPhone 14 Pro screen and got it 'fixed' here. Lots of issues since-- when the screen…read moregets dark, it gets a weird green tint. Lots of weird flickering, often the phone can't decide what brightness to be at and cycles through a bunch of brightness settings. I brought it back in and the guy said it's an issue with iPhone's new software update, not their screens. That is a crazy way to look at it :( He said he could put a new screen on it but it would have the same issues. Really kicking myself for not going to the Apple Store and paying full price for a real fix.

Carissa was such an incredible help! After dealing with countless customer service calls and an…read moreinitial visit to the store, I wasn't getting any help. No one knew how to solve my issue and I was being told to call customer service to then visit a store location to back to calling customer service. I felt like I was being given a run around and was at my wits end until Carissa was able to solve my problem with ease, calmness and understanding. She is an absolute superstar!!

We knew this store was a problem just from the outside appears. It's absolutly filthy. There's…read morecrap all over the sidewalk and street, junk and trash in the tree and plant beds and looks like a total hell hole. They didn't seem interested in new business.

Got my phone screen fixed here. They use the cheapest f****** lcd screens. Soo cheap that you need…read moreI'll have to return three times in one month from your phone simply falling from the bed. Screen gets insane streaks and then turns black from ONE DROP. If it's an emergency they are quick to fix it. But if you want longevity please just save your money and go directly to apple. Apple charges an arm and a leg but it'll be worth it in the long run

Your Friday afternoon block parties are annoying as fuck. Nobody even uses boost mobile anymoreread more

Last of the mom and pop discount stores, the staff is very knowledgeable and they offer financing…read moreon everything they sell. I went to buy a Bluetooth radio and was very pleased with the bell of service given to me. I would say give them a try, they have open box specials on all name bran appliances, electronics and more. Ask the staff for guidance they will point you in the right direction, they helped me greatly!

These guys have been around for ever. I'm so grateful for the hands on help they gave me. My off…read morethe cuff projects and their problems are always resolved here. The best part is no Internet waiting. I'm no longer surprised when I ask for a gadget Zoe some adapter type thing and they have it. They remind me a little of radio shack without the questions about your personal information.

Atrocious store with a miserable customer experience. I had a replacement phone to pick up, and the…read morerepresentative kept insisting we owed them money. We did not. She then shrugged and said to talk to her manager, Abiud, and did not engage with us further. The manager throws himself next to us, makes no conversation, and denies my request. Even though it was cleared by T Mobile and I was only there to pick it up. When I asked him to help me repair my phone, he shrugged and said I had to go through insurance, but that he couldn't help me with that either. When I expressed my frustration, he sucked his teeth and said, "I'm getting screwed here too, lady." Excuse me? Helping a customer with a cleared and approved repair is "getting screwed"? When you held my replacement phone hostage? AVOID AVOID AVOID. If you are not buying a device and the mediocre employees can't make commission off of you, they'll just do everything in their power to be as unhelpful as possible. Stop acting like your only job is selling phones. You aren't a salesman, you're a customer service rep. Act like it.

Sold us a new iPhone with a cracked case. Sales Rep did not open the box in front of my daughter…read more She just placed the phone on the counter and went off to help other customers. Noticed the crack that night and contacted the store the very next day and was told that it wasn't broken when we took possession of if. The sales rep was very rude and told my daughter that she shouldn't worry about it because her Dad was paying for it. I contacted the customer service line and they stated they would take the phone back and give my daughter a new one. The rep noted that account and stated my daughter would have no problems getting the phone changed with no charges. The store did not honor that agreement and was once again rude to my daughter. I contacted Customer service again and they told me to go to a different store but we had the same result. The store manager said he would have a high-level company manager contact me but no one ever called. Now I need to make my first payment on a defective phone. You better check your equipment very well before leaving the store or you will be stuck with defective equipment. I spend approx $4000 per year with T-Mobile. I will be moving away from them.

Very quick service and helpful employees! Def will go back for services instead of calling…read morespectrums customer service line

Love this location!! This is the third time I've come here, and the second time Max has taken care…read moreof me and helped me out with whatever I need assistance with. Highly recommend this place, it's clean, quiet and the staff is super friendly, helpful, and "really fast" and very professional. They know what they're doing!!! Thank you MAX..

They know phones here. They walked me through the plans and handled communicating with corporate on…read moremy questions so I didn't have to. Most of all, when there was a problem with my phone, I came back and they handled it right away. I was in and out faster than I've waited just to talk to someone at other places.

Excellent customer service provided by Leo on Sunday afternoon. He answered my questions when I…read morefirst called him. He installed the SIM card in my phone and patiently assisted me while changing my password. I was very pleased and would recommend this location.