Commenting negative things about disabled people.. real classy Miguel Angel Reyes... seems this…read moreplace is a scam too.

I am very disappointed I bought a car with them the car total was 15,000 and to find out they sold…read moreme a car that has a missed up and transmission now I'm stuck paying off a car that doesn't move and gives me a hard time turning on then i tey contacting the owner and I get left on seen he didn't offer no help!!! it's very stressing knowing I have to pay 10,000 for a car that doesn't move if anyone else reads this please acknowledge it so you don't have to go through this !!!

Just ask for Javier and he will make your car buying experience super easy. He walked me through…read morethe entire car shopping experience.

They have such a great staff working. They made it easy for us to buy a car. We love our new Toyota…read moreHighlander!

Worst place ever!!!!…read more Do not get your car at this place. They just want to make a sale. They do not care about their customers. It took them 8 months to get us out licenses plate. They also told me I was going to have a 5.6% interest rate and it comes to find out I actually have a 6.5% interest rate. This place is a joke and they will scam you.

The only person worth talking to at the Zaragosa/George Dieter location is Juan. My car broke down…read moreand we thought our credit was pretty bad. I got an internet quote from HoyFox VW but I hadn't really pushed it or heard anything. So with what we thought were no other options we called Bestway on a Thursday evening and Juan came and picked us up at 6:30pm. He drove us to the dealership and then to several others just to look at cars that night. He then drove us home because everything was closed and there was nothing we could do. Then the next morning he came and picked us up to actually drive the cars we wanted to. Juan easily spent 8 hours in two days driving us around to look at cars. JUAN IS AWESOME! But then we got to the managers. First on Friday Riley agreed to one price so we went (once again with Juan) to pick the car up from the Westside. When we got back Riley had disappeared and we were left to deal with Carlos. After sitting there for 8ish hours arguing over prices and values, I agreed to come up and meet them halfway from what I was wanting to pay (which was the excellent kbb price but this car was nowhere near excellent) and what they were asking as long as they agreed to fix all the dents and scratches. They countered upping the price $400 more and they would fix nothing! I had been there for so long I told them if they could get the monthly payments where I wanted them then we would do it. Then they told us their computers were too slow to do anything that evening I was ready to walk out and call a cab. The only good thing Carlos did was lend us the car we wanted to buy and told us he would call us the next day when he had 'worked the numbers'. Well it got to be 3pm and he didn't call and we just had some random car so we called there. The woman who answered the phone said everything was done but they couldn't give us any numbers over the phone. So we went up there for the 3rd day in a row. When we got there of course nothing had be done. We waited about a half hour and then sat down with Carlos. Only to find out he was now trying to go through a bank we didn't agree to. We had already been approved by a bank with 7% interest and thus wanted to go with that bank. Well our bank would no longer agree to it because Carlos took it upon himself to add a useless $2500 warranty. We didn't want a warranty or agree to one. He said since he was giving us the internet price (after I had to explain to him that an advertised price is legally binding) the only way he could make any money off the car was to add this bull**** warranty. We were fed up. A few days earlier I had requested and internet quote from HoyFoxVolkswagen and they had emailed me an offer for a brand new 2013 VW Jetta for a price less than what Bestway was trying to charge us for a 2011 VW Jetta that had dents, scratches, crappy tires and almost 40,000. After arguing with Carlos for so long my husband call HoyFox. They came and picked us up 15 minutes before they closed. We left there an hour and a half later the owners of a brand new 2013 VW Jetta with 37 miles on it! Both the monthly payments and the overall price was lower for the new one from Hoy Fox. It also included a no deductible 4 year full coverage warranty. BESTWAY DOES NOT HONOR THEIR INTERNET PRICES UNLESS YOU HAVE CASH (which their website does not say thus making it an illegal advertisement). Every single vehicle they have is over priced. If you think your credit if bad try Hoy Fox first, they will try to work with you (especially if you are military). If you absolutely have to go to bestway DEMAND JUAN as your salesman and refuse to talk to Riley who will just lie right to your face.

As the byline states: "At CarMax, we'll buy your car even if you don't buy ours". That's what I…read morecame here to do. And I'll let you all know right now....it is a grueling, drawn out process. My main complaint is that the expediency (not to mention the attention span) of the employees here are much to be desired. It took nearly 4 hours to sell my truck, which felt like 8 hours, but should have taken maybe 2 hours. Biggest reason for this: after the guy sat down and went over the specs, driving history and condition of my truck, he "forgot" to call me back for the final appraisal. He said he lost my number, which makes no sense seeing as how they enter it into a computer. But I digress. So anyway, there I sat like the impatient goober that I am in the lobby for what felt like an eternity. If I hadn't gotten up to bug the clerks again, I'd have probably sat there till closing time. I dispatch this caveat to you all to say: should you sell a car here, be sure to stay on top of them if it's been longer than an hour or so. It only takes 30 minutes max for them to conduct the inspection of the vehicle. The longest part was everything else; getting seen, running the appraisal and finally...cutting the check. True, they give you the money on the spot....after you've signed away what feels like your life via the 8 pages of contractual blah-blah-blah. Be sure to do your KBB research prior to coming here so you have at least some idea of how much payment to expect. 9 times out of 10, they WILL undercut the Blue Book price by at least a few hundred dollars. That said, CarMax is alright. They certainly beat out their competitors at webuycars.com. The latter claimed they could only offer up to $1000 for my truck. Obviously, I turned them down for a slightly better offer from CarMax. At least they were a lot closer to the KBB range. It was still low, but I felt I needed to accept what I could get at that point. Especially after already sacrificing 4+ hours of my life I'll never get back. A lot of you are probably wondering why I didn't just sell my truck privately. I'm gonna be honest with you: I didn't feel like dealing with the hassle. Too many risks for potentially getting ripped off, doxed, or a return from some angry buyer claiming the vehicle was worse off than it actually was. In short, I just wanted it done right and quickly. In the end, this is the place to go if you want to sell your old vehicle quickly and not get completely ripped off. Don't expect to make a fortune or anything, but....expect a somewhat decent price for not having to sell it privately. One day, I may return to one of these to buy my son an affordable car when the time comes. For now, I'm giving CarMax 3 lonely customers waiting a millennia in the lobby out of 5.

David in service dept is a liar and a fraud. Came in with 89% oil life exact after oil change he…read moresaid it was at 70%, and lied about metal shavings in my oil.