This review is only for their service department, as I did not purchase my Tahoe from them…read more First off, it was a breeze setting up the appointment. I thought I was going to get a hard time because we purchased the vehicle somewhere else, out of town. I used the app to do so. We showed up a few minutes early, and were "checked in" right away. It's a 4 month old truck, so it was free oil change, tire rotation, and a complimentary wash. We are in and out in less than 2 hours. Customer service was great, both from the person that greeted us first, to the cashier. Overall, a great experience.

I told them about the problem I have and paid almost 1500.00 and still have the noise. Then they…read morecouldn't even do I car wash and told them about and then they washed it and look like a 5 year old did it and also now have scratches on the side of truck. The only good thing is the service manager. I have to go here as I'm a disabled veteran and the other Chevy dealership is far for me.

My car decided to stop working on the interstate. I had it towed to a mechanic who said he fixed it…read moreonly to have it do the exact same thing after not even ten minutes of driving. I then had it towed to another mechanic that I chose based on their excellent ratings. That mechanic ended up informing me that the problem with my car is covered by Ford and I needed to have it towed to the dealership. That leads us here - Shamaley Ford. Alissa was my service advisor and she was great - she even offered to keep in touch with me through text on her personal phone since she may not be by the business phone all the time. They got my car fixed, covered by a two-year/unlimited mile warranty, and I finally got to make the rest of my trip. The one thing I would say is for the people in the service department to maybe communicate better with one another. I had a guy call me a couple times saying/asking things that contradicted what I had already been told which made me nervous/stress about what was actually going on with my car - in an already stressful situation.

Had a tire rotation and oil changed extremely reasonable price they came to my house picked up my…read morevehicle bring it back. They're very courteous and was very professional. I highly recommend this company.

very bad service, I bought a car in this place and in less…read morethan 1 week i spent over $3,000 in repairs yes i understand this is the risk of buying a used car but it is not right to sell something that is not in good condition. something that was only temporarily fix to get it out the lot.

We made two appointments to have me and my wife picked up so we could look at cars. The…read morerepresentative never showed or called.We wasted our time! El Paso dealerships are terrible. We will be dealing with Dallas enough of this crap. Don't waste your time.

worst mistake i ever made was going into this dealership. they never answer calls, never return…read morecalls, and never solve any issues. WORST DEALERSHIP IN EP

find it pointless and a waste of time granted I could've done it myself but if a person has…read morewarranty why not take advantage. to have a appointment set up for a oil change which should take maybe 30 to an hour, not two hours. people have things to do like actually work instead of standing around in a circle chatting instead of a oil change

Do not expect support from the service department after you buy your vehicle…read more I purchased my 2023 Jeep Grand Cherokee L from Viva Dodge Chrysler Jeep, and I can honestly say the customer service I received after the sale has been one of the worst dealership experiences I've ever had. I fully understand my vehicle is outside the factory warranty. I was not asking for a free repair or for anyone to ignore the warranty. I simply asked for guidance and whether my situation could be reviewed for possible goodwill assistance through Jeep/Stellantis since I purchased the vehicle new from Viva. Instead, Adriana's response was a single text message telling me I was "out of warranty." That was the end of the conversation. No explanation, no discussion of options, no offer to submit a goodwill request, and no effort to advocate for a customer who bought his vehicle from their dealership. I then contacted management hoping someone would actually take ownership of the issue. Instead, I was told I would have to leave my vehicle at the dealership for 3-4 weeks before they would even inspect it to determine whether they could do anything. That is an unreasonable expectation for anyone who relies on their vehicle. After posting my original review, the dealership publicly responded asking me to contact them to discuss my concerns. That response turned out to be completely meaningless. I called exactly as requested, waited on hold, and was transferred right back to the same people who had already dismissed me. Nothing changed. No manager spoke with me. No one took ownership. No one attempted to resolve anything. At this point, their public responses to negative reviews appear to be nothing more than canned responses designed to create the impression that they care. My experience was the exact opposite. If they genuinely wanted to resolve customer concerns, someone with the authority to help would have contacted me instead of sending me back to the same dead end. The true measure of a dealership isn't how they treat you when they're trying to sell you a vehicle--it's how they treat you after the sale. Viva failed that test at every opportunity. After reading other reviews, I realized my experience doesn't appear to be an isolated incident. I only wish I had read them before buying my Jeep.

I'm not sure why there are bad reviews.. So far we have good experiences with Casa kia. Before, we…read morecame onto the lot we went onto their website and saw a Kia Soul (2017) that we wanted. Went there and told them this is what we wanted and BAM they actually had that same car.. and last one too (the price was great). Great customer service. And the waiting area decent as well. Overall, had a good experience today. Will come back and redo this review in a couple months after services to my new car :)

My check engine light turned on in my 2022 Kia Stinger. it is a thermostat issue. I dropped my…read morecar off 7 days ago and have not heard back from them. There was no rental car offered, no regard to my lack of transportation. Truly horrible service. This dealership is obviously lacking an efficient management team. I've called to speak to Mr. Soto "General Manager" no response to this day. No one cares it's ridiculous.

After 12 previous Lexus, all of them RXs, and three from this store alone, I somehow got a lemon…read more I shared photos and videos with the GM to help fix the problem, but no response. After 8 days of putting my car in service with a local service center, the problem persisted. The Lemon law or buy back process is horrendously long, so I asked Fox Lexus to do an exchange. Their only offer is a step down for $80 / mo more. My current car is AWD Premium Plus but he is trying to give me a Basic one for more money. WHY? Because there's no equity in the current car. Gee... it's a lemon and it came from your store! It's not time to make more money from me as a new sale, it's time to eat it and do the right thing! At least you could use this car as a loaner... I drive long distances! I can't be stuck on the road at night, again!

I absolutely loved my sales agent, Argentina Rodriguez! She was wonderful and she gets 5 stars!…read more However....when it comes to the service department.... I live two hours away and when I traveled to Fox Lexus to have my initial 5000-mile checkup. I was told was supposed to be a fairly quick process. My appointment was at 11:15 and I was there 10 minutes before. My Service Advisor, Art, checked me in and talked to me while chewing some food and asked if I would be leaving or staying. I explained I was from out of town and would stay. He then proceeded to go to lunch for (at least) the next two hours. He apparently did not tell anyone that I was waiting for my vehicle. At 1:30, I finally asked another service advisor if my vehicle was finished and she proceeded to help me. At that point he was still not back. So, I sat in the waiting room, during the lunch hour and watched others come in after me and leave before me. I was never offered anything or spoken to after my initial conversation with Arturo until I approached the other service advisor two hours later. What in the world did they think I was doing there for two hours? From what I could tell my vehicle had been ready for some time because after the service, it was washed. I checked to see if it was still wet anywhere. It was very dry and likely sitting there for a very long time. It is apparent that there are not appropriate systems in place for communication of important information. I would be hard pressed to recommend Fox Lexus for its lack of commitment to the customer (AFTER) they have purchased a vehicle. If anyone is wondering, I bought a 2025 GX 550.

They knew my credit situation, knew I was stranded in a rural area after having my car stolen, was…read more12 miles from the nearest bus stop, and still had me come down to blow smoke. Liars! Avoid them like the plague!

This place doesn't even deserve a review!! This company is BS !! I tried to trade my car they asked…read morehas the car been in any accidents i said no because thats what I was told , but then they pulled up a carfax and apparently my car had been in several accident trani messed up which I am now having issues with airbags deployed among otherstuff needless to say my car was sold to me under deceptiveness and false pretenses . The legit car company was nice enough to provide me with the carfax . I was sold a lemon and I will seek help to see what I can do as I was sold a lemon knowingly. I will contact news and show what I was told and what I was sold. Stay away from these people I will contact the news and let them know what kind of dealership this is ... They are not for the people stay away! Apparently my car is worth a nickel !!!!