This was one of the worst nail salon experiences I've had, and I will absolutely never return. Appointments clearly mean nothing here--don't waste your time making one because they will take walk-ins ahead of you without hesitation. Completely disorganized and disrespectful of customers' time. They definitely talk about their clients, comment on tips, etc. I wish I could completely understand the language but recorded a conversation and had a friend interpret. WOW!! The woman who answers the phone at the front is shockingly rude and unprofessional. Unfortunately, she also did my nails, and it was a terrible experience from start to finish. She was extremely rough, careless, and I left with glue all over my fingers--it honestly looked like a messy DIY job with zero attention to detail. It's very telling that she doesn't seem to have her own regular clients and only handles walk-ins. After this experience, it's obvious why. The only redeeming part of this place is that John and Serena are good nail techs. That's it. One or two competent people can't make up for the overall lack of professionalism and poor service. I only went back to use a gift certificate, but this salon has completely lost me as a customer. read more

I wish they would post more accurate prices on their website. I went to get a gel manicure ($35), wanted tips (price needed) and french (says it's 5$ more). I ended up paying $80 for the manicure. I have also noticed that some of my nails are crooked, which is upsetting after paying more than I expected to. Massage was great though and pedicure was also great. read more

I asked to remove the gel color because I had not like the color I chose, she said can you hurry up and make up your mind? I asked her if it would cost even more to remove the gel ?she responded with, do you want to color yes or no, I don't have time for this. I asked her to please remove the color. She then pulled out the drill and started removing it. She went deep and had cut me 3 times, it was really painful. After it was bleeding she then tells me to rinse off the blood, and pick another color. I then chose funny bunny and ended up likening the color. When i headed to pay she added 15 more dollars to the 70 I was supposed to pay. I asked her why the 15? She said becuase you made drill of the color and wasted my time. I payed and left the salon with these nails. read more

Vivi Nails - I asked to switched colors after not liking the hot pink and when she was drilling off the color that's when she started taking off skin. - Massage Near Me - Riverhead, New York

Horrible customer service. Don't bother making an appointment because they won't honor it. You'll have to wait as they take walk-ins before scheduled appointments. All they care about is making $$$. No respect for long standing clients. I'll never go back. read more

They rush through your crappy manicure (polish all over cuticles), and then ignore your massage service request to go to the next customer. Rude and obnoxious! Never again! read more

I went here for first time and I thought they would do a great job but....... Nope, it looks like they let a 5 year old come over and do the ummm heart, if that's what I want to call it. I paid $85 for what!?!? Trash..... Oh...oh...also one lady that did my toe nails told the guy doing my nails that he should charge more than usual and I asked for one gem and not two, what great listeners y'all are The green ones is what I got (WTF) I paid less for my baby shower nails ( the blue ones with the gems) I wanted the white ones (my inspiration) read more

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My daughter's and I all had our nails done here and we all loved the experience! My one daughter and I both had sns nails done twice so far and they came out Beautiful! My other daughter had regular manicure with polish...looks great! Staff work fast and meticulous ! We will be returning again! Keep up the great work Vivi! read more

Vivi Nails - Vivi nail and spa! Obsessed!!! - Massage Near Me - Riverhead, New York

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I love getting my nails done here! Yuki is amazing! She is a perfectionist always does a great job! I'm

I went to ViVi nails on the recommendation of a friend. What a horrible experience. I left with multiple nicks and cuts and my cuticles completely painted over with polish, It was a pedicure and manicure in under an hour-it was chaotic and in no way relaxing. I also didn't note if the instruments were sanitized-I didn't see them come out of a new customer package as I have seen in other places or sitting in cleaning solution. I don't care how cheap it is, the quality of the experience and the product aren't even worth one star read more

ARROGANT and RUDE. They are talking trash the entire time they are doing your nails. My nails were wavy and thick. DO NOT RECOMMEND. read more

2nd visit, good job but, not very friendly . Not sure why, but could be a race thing I'm not overly sensitive as a 62 year old but been around the block and have good instincts. Only color that should matter is green! Oh well, you Lost a good customer read more

This place was a great first impression! I'm visiting from out of town and needed my dip nails fixed. It was such a pleasant surprise to get a much needed neck/back/shoulders massage while my nails are being done. John did a phenomenal job on my nails, I left there with them better than how I came in. Yoyo gave me a great massage, I was so relaxed it was hard to stay awake. read more

Vivi Nails - Massage Near Me - Riverhead, New York

This place used to be good. Past few times I've gone they are horrible. They are more expensive than other places. The place was not busy at all and the lady rushed me and was rude. I got a regular pedicure and gel manicure and was done in 45 mins. I only went here because I had a gift card. Such a waste. Will not be returning!!! read more

Vivi Nails - Gel manicure - Massage Near Me - Riverhead, New York

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I'm giving 3 stars because they were very nice. I called and made a 5:30pm reservation for a spa pedi, powder, and eyebrows. I understood that they closed at 7. I had another salon tell me that they couldn't take that reservation because it was too late. They offered me a spa pedicure menu and I had a long week so I picked their best for $85. I almost fell asleep during the massage, it was really good. I then moved on to my nails while the girl who did my toes did my included 10 min back massage, plus I paid for an extra 10 min. The girl did my powder in 20 min. I even commented on how fast it was. She did my eyebrows in 2 min. Didn't tweeze or trim, but I have good brow shape so whatever. After tip I spent over $200 Well, my feet still have calluses, and they had been done less than a month prior so it's not like they were that bad. My nails? The first broke yesterday (8 days after I had them done) and I just took the rest off, because they were all chipping and breaking. I don't expect miracles, since I work with my hands. The last place I went to lasted 4 weeks, but that is unusual, and not local to me. 2-3 weeks is all I ask. I know she rushed because of the time. I was out by 7:02. Just don't take the reservation then. I'll go somewhere that doesn't mind an extra 15 min to do a quality job. (Also. Not like it matters, but I tipped $60 between the 2 girls on a $150ish bill. I work in hospitality) read more

great nails . great service I can always come as a walk in and also get a great massage read more

I have been trying to find a good nail tech and I definitely found her here. Great service and staff is amazing. Serena did a great job and I love my nails. read more

Vivi Nails - Massage Near Me - Riverhead, New York

Amazing. Amazing. Amazing. Mani and pedi were beautiful! Get Anna for your pedi Just amazing! read more

I personally love it here. It feels like a spa. It is relaxing and pretty clean compared to most other small salons. The fancy pedicures are usually amazing, I love the ones with the mask, hot towels, steam, etc. I have never once had a bad experience here. read more

Today, very disappointed! Made a 1pm appt- but doesn't seem to matter! Sat in waiting area for 1/2 hour finally called in, that sat another 12 minutes in chair...waiting & waiting ..I will NOT RECOMMEND, NOR WILL I RETURN! read more

Was in Riverhead and needed a Pedicure & Manicure. Place was spotless. Great Pedicure all individual chairs that are separated by plastic same with Manicure. Lisa was great highly recommend and definitely will be back. I called and they said come right over. Great service and totally sanitized . read more

Worst nail customer service I have ever experienced. I made my appointment online for a UV Gel fill in ($55) since I already have gel from my main nail salon. I called to confirm they got the appointment, and also made appointment for two other women and our daughters for manicure and pedicures. They gave me an attitude when I walked in telling me to not make appointments online. They told my daughter to sit in the pedicure chair where she waited for 15 minutes and nobody came over to help her. When I was finished they told me my UV gel fill in was $70, and my daughters was $10. I said I made appointment for a fill in and I didn't get a full set which is priced $70. They said they charge $15 for gel nail polish. So what they're saying is that you can go get the gel put on your nails but no polish for $55. NO other nail salon does that. The woman who did my nails put me on the phone with the manager, (Elaine?) who would not let me finish a sentence and kept talking over me. This back and forth conversation went on. I said okay, I will go next door and get cash. To which the woman who did my nails LOCKED THE DOOR and put her hand on my shoulder telling me I cannot leave. My nails were okay, not great. They barely had any colors to choose from. My friend's nails were horrible. I do not recommend this place to anyone. There are so many other places in Riverhead that are much better and less expensive. STAY AWAY. read more

Went here with my mom for a pedicure and waxing for me & a pedicure & gel manicure for her. We got our pedicures done together and I was left waiting in the pedicure chair for 45 mins while she got her manicure. Which would have been fine but I wasn't polished. So I was 90% done and if they polished me I would have been drying. By the time I was polished and waxed I was there 2 hours total. I asked if I was paid up. And the man said yes your mother paid. We get out in the parking lot and chased down saying I wasn't paid. We go back in and we are rudely told we owe for the waxing. Worst experience ever. On top of it. It looks like a 6yr old painted my toes. read more

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DO NOT GO TO THIS PLACE !!!!!!!!!!! me and my sister went into vivi nails to get my toes done for prom and her toes done everything was fine i had a man come over to me to do my toes and he started doing them and then an women came over to do my sisters toes we both got our feet put into the water and the lady who was doing my sisters toes gets up to help a customers toes she messed up , which is understandable, at the 20 minute marker of the worker being over there to help the other lady i said is she going to come over here to do her toes ? , a few of the workers replied yes and to give her a minute another 10 minutes goes by , at this point my sister is upset and annoyed i can see it , she then says she's done and wants to go home i said ok that's fine the lady comes back over and my sister says she done she dosent want the pedicure anymore so the worker CHOW comes over and says "you need to pay 30$ right now " , i replied "for what all she did was put her feet in the water and walked away for the past 30 mins" , my sister gets upset and leaves as the worker CHOW starts screaming at her , as my sister leave she starts up a conversation with the women who was getting her toes fixed and says "she's a bitch she can't wait a couple mins?" and then starts speaking to another worker , i then said "how unprofessional of you are you kidding me your gonna talk shit about her as she walks out your ridiculous ,you didn't even know she was my sister . the worker CHOW got out of her chair on the other side of the room and proceeded to walk up to me and throw her hands in my face and say that she started the pedicure so she had to pay , i said i was actually going to get my toes done and pay now im not your ridiculous! i'm done i got out my chair with my feet still soaking wet they didn't even dry my feet off , she then runs to the door to lock it , i said yk what since he CUT my toes and out a wrap on my legs here's 20$ i walked to the door and unlocked it and left . j will never return this place is ridiculously unprofessional without their owner there . read more

Vivi Nails - the worker named chow ! - Massage Near Me - Riverhead, New York

I wouldn't recommend this place I came in today to do my nails and I told them what I wanted and they did the opposite of what I wanted to get done with my nails. I told him I wanted to cut my nails and trim it and do a square well they did the opposite. They made it round. They are so how fast I felt like I was not important. I told the lady who is doing my nails. I am paying for my nails to be done. It's not free. I should get my nails done the way I would like it then I want to do my eyebrows, and I changed my mind. She was trimming me and she called me a couple of times now it's not the first time she's done it and I get so nervous I was shaking. I shouldn't be frustrated and mad getting my nails done. It should be relaxing, so I recommend not coming to this Place . read more

Best nail salon I've been to in forever. Overall great customer service So satisfied with my nails True professionals that care about your hands Best COVID prevention procedures I've seen in comparison to any public place I've been to let alone a nail salon read more

I go to ViVi for the excellent work taking care of my nails. Always friendly and well done- typically I can go three weeks between appointments. Great staff-Lisa, Chow, Sia, Serena and Yuki is back!!! read more

Went to have the gel dip with tips removed. I told the. Tech - Yoyo- that I had tips that I had filed down. But she didn't seem to understand much English at all. She used the dremel and gouged my nails in multiple spots including all along the cuticle in almost every nail. Continuing even after I pulled away saying that it hurt me and tried to convey that it was my nail not a fake. It was miserable from beginning to end. The polish she applied to my damaged nails came out all uneven and refused to dry. It seems to me that the polish had been thinned. I can't believe I allowed her to continue and will now have to live with such damaged nails! read more

I called the day before for a pedicure which I always go and have no problem. But today I got an attitude from one of the workers who told me they did not have my appointment, and if I wanted to read more

I have been coming to Vivis for a year now and I love coming here. Ming always does my manicures and pedicures. She does an amazing job. Very nice. Chow is great with eyebrows. Can't wait for my next visit! read more

I have been going to vivi nails for quite some time now. I used to go to Kenny for nails and Lisa for pedi. Love the work they both do. I now just go to Lisa because it's easier to soak as she does my pedi then don't have to wait till Kenny is done to do my sns. They r friendly and always do a great job on me. I do however always make an appt. why do you think you can walk in and not have to wait. It's easy just call make an appt and ur done. read more

I'd like to add a GOOD review finally. So many bad ones. I was gretted right away as a walk in. Nearly every chair was full (so how bad can this place really be?) and I got a seat rite away. 1 negative thing, they didn't understand what i meant by overlay. I went from almost getting just a gel polish to acrylic to finally what i wanted..SNS. (Yes i admit i brain farted n couldnt think of what it was called..i described it as a gel overlay) The SNS over my real nails was only $35. Plus u get a comp mini hand massage. Eyebrow wax is $7. read more

Vivi Nails - Massage Near Me - Riverhead, New York

I have, unfortunately, been a customer there for YEARS. Every 2 weeks and they never recognize me at all - unfriendly and unaffected. If you can find another place that does SNS, anywhere close by..GO! Even if you make an appointment ahead of time, get used to a one hour wait. While you sit in the chair, expect another 1/2 hour to an hour wait, usually with different technicians taking turns. AND THIS IS FOR A REGULAR CUSTOMER! Terrible terrible service, not managed well, way too busy. Went to get JUST NAILS DONE today at 11am. - They finished at 2:40 pm. read more

Prices on the wall are completely different from the actual prices. Gel manicure is $25, French Manicure is $15, somehow my French Gel Manicure was $45? That's absolutely absurd! Never coming back. Additionally she filed my cuticles to the point where they were bleeding (now wondering how sanitary that thing is) and pushed them so far back. The lines are uneven and there are white specs inside of the french pink. read more

Vivi Nails - French SNS manicure. - Massage Near Me - Riverhead, New York

Came in for a pedi, ny foot water was cold, I felt like I was being worked on at the speed of a snail, and the man massaging my feet was just weirdly rubbing. 3 hours later, I walked out with a normal mani pedi very distraught and confused read more

Shocked to see so many bad reviews, I've been coming here for the last four years and have never experienced unfriendly service, great manicures and pedicures or unsanitary tools. By far the best covid safe salon around, they spray your shoes when you walk in, each seat is separated by a curtain, the pedicures are lengthy, thorough and the staff is fully attentive and not working on multiple people at the same time I will continued to come here read more

My teen daughter had a 12;30 SNS appointment with Kenny. At 12:45....we thought Kenny said someone else would take the polish off, because he was busy with another customer. Before we knew it, this woman was doing the entire procedure.? At 1:30 someone walked -NO APPOINTMENT for SNS. She sits right down & within 6 minutes Kenny is working on this other lady's nails. I get annoyed & left the building for 15 minutes to breathe. I return to find long , ghetto nails on my teen daughter, (nothing like the shorter, appropriate ones Kenny put on 3 weeks prior). At that point I had it. I told them they were way too long & needed to be cut down. Kenny came over and cut the nails down....then quickly left. The worker lady returned & finished. We left exactly 2hrs +8 min after our scheduled appointment time, with Kenny, (who failed to keep his end of the appointment). We will not return here! We're going back to the place we love, PRETTY NAILS IN Middle Island, (just out of the way /inconvenient location). Save yourself the aggravation and avoid this place! UPDATE AUG 2018: After sewing mixed reviews & proximity to errand: I return to Vivi nails . This time only for a gel manicure. Went to another salon today in Jamesport, (May). I paid $5 to have remaining gel plush soaked off. They claim they have better gel polish , (newest version)?? This gel polish was not worth the $25 fee plus the $9 tip plus the removal cost, (5+3).... ALL IN 5 DAYS?? IT DIDN'T EVEN LAST A WEEK?? Maybe if I sat around like a young teenager and did nothing but as someone who has a job ... the gel polish from Vivi's doesn't last. read more

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Great place to do your nails with descent price. Definitely have to make appointments with them. If not, expect to be there for over 45mins (personal experience). Very clean, very nice, offers water bottle and free back massage. I loveeeee Tommy. He is very thrilled when doing your nails Also, the 10 mins massage is the best. read more

Vivi Nails - Massage Near Me - Riverhead, New York

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Made an appointment for 12:30. Arrived 15 minutes early at 12:15. At 1:15 I still was waiting. Two women came in after me and were helped before me. Finally sat in the pedicure chair, where I waited another 15 minutes with no help. Finally got up and walked out. This is the third time something like this has happened here so I will not be returning. No point in making an appointment because they do not matter. They were still accepting walk-ins after telling everyone they were running behind on appointments... read more

I finally went to get my sns from Kenny today after being recommended multiple times. I'm glad I did because he was absolutely amazing! I hate when my sns come out too thick because it makes them look fake. Kenny did a great job filing down the sns layers making them look so smooth and natural. read more

Vivi Nails - SNS done by Kenny - Massage Near Me - Riverhead, New York

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I have gone to this place a few times . They rush to get ped done fast . Was not happy at all . No one is very nice . No one speaks English . Today was my last time going . Plus the place was freezing. One towel on my right foot was warm when she did my left foot same towel that was cold so was the water .They don't need my business read more